EtreCheckPro version: 6.3.2 (6D017) Report generated: 2020-10-06 22:30:23 Download EtreCheckPro from https://etrecheck.com Runtime: 33:03 Performance: Poor Problem: Computer is too slow Description: Computer is suddenly slow. Malwarebytes and disk utility didnâ t find a n issue. Major Issues: Anything that appears on this list needs immediate attention. No uptime - No system uptime found. No operating system found - Unable to determine operating system version. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,1 2.70 GHz i5-4570R CPU: 4-core 8 GB RAM - Not upgradeable Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 315.73 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 42 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 511 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 6.44 GB used) disk2 - TOSHIBA External USB 3.0 1.00 TB External USB 5 Gbit/s disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - S*************1 (Journaled HFS+) 999.86 GB (277.38 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (Shared - 315.73 GB used, 679.51 GB available, 677.07 GB free) APFS Mount point: / disk1s3 - Recovery [Recovery] 1000.00 GB (Shared - 511 MB used, 677.07 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 6.44 GB used, 677.07 GB free) APFS Mount point: /private/var/vm disk2s2 - S*************1 999.86 GB (277.38 GB used, 722.50 GB available, 722.48 GB free) Journaled HFS+ Mount point: /Volumes/S*************1 Owners enabled: No Network: Interface Bluetooth-Modem: Bluetooth DUN Interface wwan: LG Mobile USB Modem Interface en0: Ethernet Interface en5: iPad Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: () Time since boot: Notifications: Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.cleverfiles.cfbackd.plist Executable: /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.coupons.coupond.plist Executable: /Library/Application Support/Coupons/coupond launchd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.ea.origin.WebHelper.plist Executable: /Applications/Origin.app/Contents/Library/LaunchServices/com.ea.origin.WebHelper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.revtrax.pmca.plist Executable: /Library/Application Support/PrintMyCouponAnywhere/pmcacoupon Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist Executable: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app' Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.ea.origin.ESHelper.plist Executable: /Library/PrivilegedHelperTools/com.ea.origin.ESHelper Details: Exact match found in the legitimate list - probably OK Running app: /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/Resources/WacomTouchDriver.app/Contents/MacOS/WacomTouchDriver -psn_0_131104 Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver Running app: /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/Resources/TabletDriver.app/Contents/MacOS/TabletDriver -psn_0_167977 Login Item: /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/nprealappeal.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: /Library/Internet Plug-Ins/WacomTabletPlugin.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 23 32-bit Applications: 65 32-bit apps Kernel Extensions: /Library/Extensions [Not Loaded] FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.11) [Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.18-4 - SDK 10.11) /System/Library/Extensions [Not Loaded] Seagate Storage Driver.kext (5.1.1 (26511)) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 189 Apple tasks [Running] 95 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 204 Apple tasks [Running] 91 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-11-09) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-11) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-11-09) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2015-03-12) [Loaded] com.coupons.coupond.plist (? d6de63d4 - installed 2015-04-07) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-07-15) [Not Loaded] com.oracle.java.Java-Updater.plist (? ee418c9e - installed 2019-10-05) [Running] com.revtrax.pmca.plist (? 191419d0 - installed 2015-11-11) [Running] com.seagate.SeagateStorageGauge.plist (? 502453cc - installed 2011-07-26) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2016-10-10) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-04-08) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-10-06) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-08-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-09-10) [Running] com.cleverfiles.cfbackd.plist (? 65468217 - installed 2016-01-27) [Loaded] com.ea.origin.ESHelper.plist (? e69d1fe1 - installed 2016-11-23) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-08-17) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-07-15) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-10-05) [Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2018-01-23) [Running] com.wacom.TabletHelper.plist (Wacom Technology Corp. - installed 2016-10-10) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-11-09) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2015-09-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-11-09) [Loaded] com.ea.origin.WebHelper.plist (? 0 - installed 2016-11-23) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-08-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-08-21) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2020-09-27) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] CricutLauncher4 (Provo Craft and Novelty, Inc. - installed 2018-12-22) Application ~/Library/Application Support/CricutDesignSpace3/BRIDGE/CricutLauncher4.app [Loaded] com.adobe.SwitchBoard.monitor.plist (?) MachInit /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-11-09) FlashPlayer-10.6: 32.0.0.433 (? - installed 2020-09-08) nprealappeal: realappeal_x86_64 0.8.907 (? - installed 2018-06-19) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-09-27) AdobePDFViewer: 20.012.20048 (Adobe Systems, Inc. - installed 2020-09-27) Flash Player: 32.0.0.433 (? - installed 2020-09-08) ZoomUsPlugIn: 5.0.1 (23508.0430) (Zoom Video Communications, Inc. - installed 2020-05-05) CouponPrinter-FireFox_v2: 5.1.4 (? - installed 2015-04-07) JavaAppletPlugin: Java 8 Update 231 build 11 (? - installed 2019-12-30) WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (? - installed 2016-10-10) DirectorShockwave: 12.2.0r162 (? - installed 2015-08-31) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-03) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2020-09-26) AirPlay: 2.0 (Apple - installed 2020-09-26) AppleAVBAudio: 760.6 (Apple - installed 2019-08-05) BridgeAudioSP: 5.52 (Apple - installed 2020-09-26) iSightAudio: 7.7.3 (Apple - installed 2019-08-05) Safari Extensions: Honey (App Store - installed 2020-09-26) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-08-25) Java (? - installed 2019-12-30) WacomTablet (Wacom Technology Corp. - installed 2016-10-10) Backup: Time Machine Not Configured! Performance: System Load: 1.61 (1 min ago) 1.87 (5 min ago) 2.08 (15 min ago) Nominal I/O speed: 3.05 MB/s File system: 50.37 seconds Write speed: 53 MB/s Read speed: 66 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 4 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 4.04 % (Etresoft, Inc.) ps (5) 3.50 % (Apple) WindowServer 2.74 % (Apple) kernel_task 2.23 % (Apple) swd (2) 1.10 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 573 MB (Etresoft, Inc.) ReportCrash (2) 225 MB (Apple) Adobe Desktop Service 210 MB (Adobe Systems, Inc.) MTLCompilerService (6) 145 MB (Apple) AppleSpell 133 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) USBserver 0 B / 0 B (? - /Library/Printers/Brother/Utilities/Server/USBserver.app) routined 0 B / 0 B (Apple) WacomTouchDriver 0 B / 0 B (? - /Library/Application Support/Tablet/WacomTabletDriver.app) node 0 B / 0 B (Adobe Systems, Inc.) backgroundtaskmanagementagent 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 2 (Apple) kextcache 1 (Apple) trustd (4) 1 (Apple) mds 0 (Apple) Core Sync 0 (Adobe Systems, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 122 MB Used RAM: 6.49 GB Available RAM: 1.51 GB Swap Used: 1.15 GB Diagnostics Information (past 7-30 days): 2020-10-06 21:49:21 Adobe Desktop Service.app - Crash Executable: /Library/Application Support/Adobe/*/Adobe Desktop Service.app 2020-10-06 19:25:31 UNKNOWN PATH - Hang Executable: UNKNOWN PATH 2020-10-06 17:59:53 com.apple.WebKit.WebContent - High CPU Use (3 times) Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2020-10-06 15:04:18 signpost_reporter - High CPU Use (7 times) Executable: /usr/libexec/signpost_reporter 2020-10-03 16:53:06 Adobe InDesign CS5.5.app - Crash (2 times) Executable: /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app Details: objc_msgSend() selector name: release End of report