EtreCheckPro version: 6.2.6 (6C020)
Report generated: 2020-05-15 16:10:22
Download EtreCheckPro from https://etrecheck.com
Runtime: 2:58
Performance: Excellent

Problem: Computer is restarting

Major Issues:
  Anything that appears on this list needs immediate attention. 
  No Time Machine backup - Time Machine backup not found.
  Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
  Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Apps crashing - There have been numerous app crashes.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
  32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This machine has kernel extensions that may not work in the future.

Hardware Information:
  MacBook Pro (Retina, 15-inch, Late 2013)
  MacBook Pro Model: MacBookPro11,2
  2 GHz Quad-Core Intel Core i7 (i7-4750HQ) CPU: 4-core
  8 RAM - Not upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600  
    BANK 1/DIMM0 - 4 GB DDR3 1600  
  Battery: Health = Normal - Cycle count = 6

Video Information:
  Intel Iris Pro - VRAM: 1536 MB
    Color LCD (built-in) 2880 x 1800

Drives:
  disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes) 
  Internal PCI 5.0 GT/s x2 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 250.79 GB
      disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes)
        disk1s1 - M************  Data (APFS) [APFS Virtual drive] (Shared - 195.74 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 81 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk1s5 - Macintosh HD (APFS) (Shared - 11.18 GB used)

Mounted Volumes:
  disk1s1 - M************  Data [APFS Virtual drive]
    250.79 GB (Shared - 195.74 GB used, 45.21 GB available, 42.05 GB free)
    APFS
    Mount point: /System/Volumes/Data

  disk1s4 - VM [APFS VM]
    250.79 GB (Shared - 1.07 GB used, 42.05 GB free)
    APFS
    Mount point: /private/var/vm

  disk1s5 - Macintosh HD
    250.79 GB (Shared - 11.18 GB used, 45.21 GB available, 42.05 GB free)
    APFS
    Mount point: /
    Read-only: Yes

Network:
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  iCloud Quota: 38.36 GB available

System Software:
  macOS Catalina 10.15.4 (19E287) 
  Time since boot: Less than an hour

Notifications:
  Creative Cloud.app
    one notification

Security:
  System Status
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple and Trusteer

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/mega.mac.megaupdater.plist
    Executable: /Applications/MEGAsync.app/Contents/MacOS/MEGAupdater

  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
    Details: Exact match found in the whitelist - probably OK

  Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
    Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
    Executable: 
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.anchorfree.ajaxserver.plist
    Executable: /Library/Application Support/Hotspot Shield/ajaxserver
    Details: Exact match found in the whitelist - probably OK

  Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
    Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public
    Details: Exact match found in the whitelist - probably OK

  Running app: /Applications/MEGAsync.app/Contents/MacOS/MEGAsync

  Login Item: /Applications/MEGAsync.app

  Plugin: /Library/Internet Plug-Ins/o1dbrowserplugin.plugin
  Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
  Plugin: /Library/Internet Plug-Ins/npTemWebRTCPlugin.plugin
  Plugin: /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
  Plugin: /Library/Internet Plug-Ins/Silverlight.plugin
  Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin

  Apps: 6

32-bit Applications:
  6 32-bit apps

Kernel Extensions:
  /Library/Application Support/Hotspot Shield
    [Not Loaded] tun10.9.kext (1.1.1 - SDK 10.8)

System Launch Agents:
  [Not Loaded]  18 Apple tasks
  [Loaded]  180 Apple tasks
  [Running]  115 Apple tasks

System Launch Daemons:
  [Not Loaded]  34 Apple tasks
  [Loaded]  186 Apple tasks
  [Running]  117 Apple tasks

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-10)
  [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2020-04-08)
  [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-22)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-22)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22)
  [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-01-15)
  [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-01-15)
  [Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-10-27)

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21)
  [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-04-08)
  [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-22)
  [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24)
  [Loaded] com.anchorfree.ajaxserver.plist (? b7821fb8  - installed 2013-11-08)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
  [Running] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2020-04-27)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-11)
  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-10-02)
  [Running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22)
  [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e  - installed 2014-02-26)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-09-10)
  [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0  - installed )
  [Loaded] com.skype.skypeinstaller.plist (Skype Communications S.a.r.l - installed 2017-12-20)
  [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-12-10)
  [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-01-15)
  [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-10-27)

User Launch Agents:
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-22)
  [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-04-21)
  [Loaded] com.bittorrent.uTorrent.plist (Apple - installed 2020-03-17)
  [Loaded] com.skype.skype.shareagent.plist (? 0  - installed 2018-06-14)
  [Other] com.valvesoftware.steamclean.plist (? 0  - installed 2017-10-09)
  [Loaded] mega.mac.megaupdater.plist (? 0  - installed 2020-05-15)

User Login Items:
  [Running] MEGAsync (? - installed 2020-03-19)
    Application
    /Applications/MEGAsync.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-02-10)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-02-10)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] ShazamHelper (App Store - installed 2020-02-13)
    Modern Login Item
    /Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app

  [Loaded] StartUpHelper (Spotify - installed 2020-04-28)
    Modern Login Item
    /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

Internet Plug-ins:
  AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2020-04-08)
  FlashPlayer-10.6: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-03-12)
  AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-03-12)
  o1dbrowserplugin: 5.41.3.0 (? - installed 2015-12-17)
  Flash Player: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
  SharePointBrowserPlugin: 14.4.1 (? - installed 2017-06-05)
  npTemWebRTCPlugin: TemWebRTCPlugin_x86_64 0.8.876 (? - installed 2016-08-02)
  googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11)
  Silverlight: 5.1.50901.0 (? - installed 2018-12-04)
  Unity Web Player: UnityPlayer version 5.0.3f2 (? - installed 2015-08-24)

Safari Extensions:
  AdBlock Engine (App Store - installed 2020-05-01)
  AdBlock Icon (App Store - installed 2020-05-01)
  Rapport Content Blocker (Trusteer LTD - installed 2019-12-15)
  Rapport Extension (Trusteer LTD - installed 2019-12-15)

3rd Party Preference Panes:
  Flash Player (Adobe Systems, Inc. - installed 2020-04-24)
  Trusteer Endpoint Protection (Trusteer LTD - installed 2019-12-15)

Time Machine:
  Time Machine Not Configured!

Performance:
  System Load: 5.58 (1 min ago) 2.56 (5 min ago) 1.04 (15 min ago)
  Nominal I/O speed: 28.78 MB/s
  File system: 20.15 seconds
  Write speed: 513 MB/s
  Read speed: 662 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 4 %
  User: 4 %
  Idle: 92 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  WindowServer 10.14 % (Apple)
  EtreCheckPro 7.44 % (Etresoft, Inc.)
  Adobe CEF Helper (Renderer) (2) 2.84 % (Adobe Systems, Inc.)
  kernel_task 2.45 % (Apple)
  Dock 0.84 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheckPro 483 MB (Etresoft, Inc.)
  mdworker_shared (19) 313 MB (Apple)
  Google Chrome Helper (Renderer) (2) 263 MB (Google, Inc.)
  mdworker (10) 239 MB (Apple)
  Adobe Desktop Service 222 MB (Adobe Systems, Inc.)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Spotify 245 KB / 42 KB (Spotify)
  mDNSResponder 79 KB / 30 KB (Apple)
  cloudd 33 KB / 12 KB (Apple)
  com.apple.WebKit.Networking 27 KB / 14 KB (Apple)
  3 19 KB / 6 KB (?)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  opendirectoryd 9 (Apple)
  WindowServer 8 (Apple)
  Safari 3 (Apple)
  com.apple.WebKit.WebContent (3) 2 (Apple)
  com.apple.WebKit.Networking 1 (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 65 MB
  Used RAM: 5.43 GB
  Cached files: 2.51 GB

  Available RAM: 2.57 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-04-22 macOS Catalina 10.15.4 Supplemental Update
  2020-04-22 Gatekeeper Compatibility Data (1.0)
  2020-04-22 Microsoft AutoUpdate (4.22.20042003)
  2020-05-01 AdBlock (1.23.0)
  2020-05-10 ARMDC Agent Installer (1.0.0)
  2020-05-12 Adobe Flash Player (32.0.0.371)
  2020-05-12 Microsoft Word (16.37.20051002)
  2020-05-12 Microsoft Excel (16.37.20051002)
  2020-05-12 Microsoft Outlook (16.37.20051002)
  2020-05-12 Microsoft PowerPoint (16.37.20051002)
  2020-05-13 Adobe Acrobat DC (20.009.20063) (20.009.20063)
  2020-05-14 MRTConfigData (1.60)
  2020-05-14 XProtectPlistConfigData (2121)

Clean up:
  ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
    ~/Library/Application Support/Steam/SteamApps/steamclean
    Executable not found

Diagnostics Information (past 7-30 days):
  2020-05-15 16:05:56 Kernel Panic (14 times)

  2020-05-15 16:04:53 ReportCrash Crash (6 times)
    Executable: /System/Library/CoreServices/ReportCrash
    Details:
      dyld3 mode
      Analyzing process: App Store[1050], path: /System/Applications/App Sto
      re.app/Contents/MacOS/App Store; parent process: [1], path: /sbin/laun
      chd
      Analyzing process: ReportCrash[1046], path: /System/Library/CoreServic
      es/ReportCrash; parent process: [1], path: /sbin/launchd

  2020-05-15 14:14:45 Creative Cloud.app Crash (2 times)
    Executable: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app
    Details:
      abort() called
      Adobe CEF Helper (Renderer)(616,0x10ba91dc0) malloc: *** error for obj
      ect 0x7fcc6e6d5370: pointer being freed was not allocated

  2020-05-14 11:35:24 WindowServer Crash
    Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer
    Details:
      StartTime:2020-05-14 11:14:17
      GPU:IG
      MetalDevice for accelerator(0x3337): 0x7f95fdd19bd8 (MTLDevice: 0x107c
      78000)
      IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt
      elFramebuffer@0

  2020-05-12 01:44:09 signpost_reporter High CPU Use
    Executable: /usr/libexec/signpost_reporter

  2020-05-11 18:01:44 com.apple.WebKit.WebContent High CPU Use
    Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


End of report