EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-05-19 14:17:22 Download EtreCheckPro from https://etrecheck.com Runtime: 2:36 Performance: Excellent Problem: Computer is restarting Description: computer dusnâ t shut down instead crashes and then restarts Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Heavy RAM usage - Apps are using a large amount of RAM. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: Mac mini (2018) Mac mini Model: Macmini8,1 3.2 GHz 6-Core Intel Core i7 (i7-8700B) CPU: 6-core 64 GB RAM - At maximum BANK 0/ChannelA-DIMM0 - 32 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 32 GB DDR4 2667 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB DELL U2718Q 3840 x 2160 DELL U2718Q 3840 x 2160 Drives: disk0 - APPLE SSD AP2048M 2.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 2.00 TB disk1 [APFS Virtual drive] 2.00 TB (Shared by 6 volumes) disk1s1 - M******************n (APFS) [APFS Virtual drive] (Shared - 827.56 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 349 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s5 (APFS) [APFS Container] (Shared - 15.35 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk1s6 - Update (APFS) (Shared - 995 KB used) disk2 - Drobo 5D3 - TB 70.37 TB External SCSI disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - A************p (Journaled HFS+) 70.37 TB (2.11 TB used) Mounted Volumes: disk1s1 - M******************n [APFS Virtual drive] 2.00 TB (Shared - 827.56 GB used, 1.17 TB available, 1.16 TB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 2.00 TB (Shared - 349 MB used, 1.16 TB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 2.00 TB (Shared - 20 KB used, 1.16 TB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 2.00 TB (Shared - 15.35 GB used, 1.17 TB available, 1.16 TB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 2.00 TB (Shared - 995 KB used, 1.16 TB free) APFS Mount point: /System/Volumes/Update disk2s2 - A************p 70.37 TB (2.11 TB used, 68.26 TB free) Journaled HFS+ Mount point: /Volumes/A************p Network: Interface en0: Ethernet Interface en8: Broadcom NetXtreme Gigabit Ethernet Controller Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en7: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface fw0: Thunderbolt FireWire iCloud Quota: 129.40 GB available System Software: macOS Big Sur 11.3.1 (20E241) Time since boot: About a day Configuration Files: /etc/hosts - Count: 1 Notifications: Slack.app 9 notifications Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.browserstack.local.plist Executable: /Applications/BrowserStackLocal.app/Contents/Resources/public/start_binary.sh Launchd: /Library/LaunchAgents/org.gpgtools.macgpg2.fix.plist Executable: /usr/local/MacGPG2/libexec/fixGpgHome Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/org.gpgtools.macgpg2.shutdown-gpg-agent.plist Executable: /usr/local/MacGPG2/libexec/shutdown-gpg-agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Apps: 2 Kernel Extensions: /Applications/Viscosity.app [Not Loaded] tap.kext - com.viscosityvpn.Viscosity.tap (1.2) /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (8.36.1 - SDK 10.13) /Library/Extensions [Not Loaded] FTDIKext.kext - com.FTDI.driver.D2XXHelper (1.0 - SDK 10.14) [Loaded] TrustedDataSCSIDriver.kext - com.TrustedData.driver.VendorSpecificType00 (1.9.1 - SDK 10.10) [Loaded] DroboTBT.kext - com.drobo.SCSI.ThunderBolt (1.4 - SDK 10.12) [Not Loaded] SiLabsUSBDriver64.kext - com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) [Not Loaded] Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.3.34-1 - SDK 10.14) System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 176 Apple tasks [Running] 140 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 173 Apple tasks [Running] 151 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-05-06) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-24) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-24) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-04-30) [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2020-11-21) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-11) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-05-17) [Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2021-01-18) [Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2021-01-18) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2021-01-18) [Running] org.gpgtools.Libmacgpg.xpc.plist (Lukas Pitschl - installed 2020-11-20) [Loaded] org.gpgtools.macgpg2.fix.plist (? d7ac5146 - installed 2020-11-23) [Running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (? df7bd0cf - installed 2020-11-23) [Loaded] org.gpgtools.updater.plist (Lukas Pitschl - installed 2020-11-23) Launch Daemons: [Loaded] MLaRandeau.Count-It-TraceHelper.plist (Michael LaRandeau - installed 2019-02-21) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-05-06) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-24) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-07-26) [Running] com.backblaze.bzserv.plist (Backblaze - installed 2020-08-27) [Running] com.datarobotics.ddservice64d.plist (Drobo, Inc. - installed 2020-11-18) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-11) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-11) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-05-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-06-15) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-09-14) [Loaded] com.sparklabs.ViscosityHelper.plist (SparkLabs Pty Ltd - installed 2020-04-07) [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2021-01-18) [Loaded] de.appsolute.mampprohelper.plist (MAMP GmbH - installed 2020-02-20) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-18) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-24) [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2021-05-19) [Running] com.browserstack.local.plist (? 0 - installed 2020-01-19) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-16) [Running] com.figma.daemon.plist (Figma, Inc. - installed 2021-02-26) [Running] com.fontstand-bv.mac.Fontstand-Agent.plist (Fontstand BV - installed 2021-02-22) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05) User Login Items: [Running] 1Password Extension Helper (AgileBits Inc. - installed 2021-05-19) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Loaded] 1Password Launcher (AgileBits Inc. - installed 2021-05-19) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-05-17) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] Day One Helper (App Store - installed 2021-05-17) Modern Login Item /Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app [Running] DDAssist (Drobo, Inc. - installed 2021-03-30) Application /Applications/Drobo Dashboard.app/Contents/Resources/DDAssist.app [Loaded] DropmarkHelper (App Store - installed 2021-01-12) Modern Login Item /Applications/Dropmark.app/Contents/Library/LoginItems/DropmarkHelper.app [Loaded] HarvestLaunchHelper (App Store - installed 2021-04-12) Modern Login Item /Applications/Harvest.app/Contents/Library/LoginItems/HarvestLaunchHelper.app [Running] LiveReload (App Store - installed 2019-01-04) Application /Applications/LiveReload.app [Running] Moom (App Store - installed 2021-04-29) Application /Applications/Moom.app [Not Loaded] Launcher Disabler (App Store - installed 2021-04-27) Modern Login Item /Applications/OneDrive.localized/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (App Store - installed 2021-04-27) Modern Login Item /Applications/OneDrive.localized/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] RightFontHelper (LIYI CHENG - installed 2021-05-05) Modern Login Item /Applications/RightFont 5.app/Contents/Library/LoginItems/RightFontHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2021-05-17) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Loaded] SmashTunesHelper (App Store - installed 2021-02-02) Modern Login Item /Applications/SmashTunes.app/Contents/Library/LoginItems/SmashTunesHelper.app [Running] Sync (Sync.com Inc. - installed 2018-10-19) Application /Applications/Sync.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-05-17) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-05-06) AdobePDFViewer: 21.001.20155 (Adobe Systems, Inc. - installed 2021-05-17) Safari Extensions: 1Password (AgileBits Inc. - installed 2021-05-19) Bitwarden (8bit Solutions LLC - installed 2020-03-24) Day One (App Store - installed 2021-05-17) Dropmark (App Store - installed 2021-01-12) 3rd Party Preference Panes: Backblaze Backup (Backblaze - installed 2020-08-27) GPG Suite (Lukas Pitschl - installed 2020-11-23) WacomTablet (Wacom Technology Corp. - installed 2021-01-18) Backup: Time Machine information not available without Full Drive Access. 23 local snapshots Oldest local snapshot: 2021-05-18 14:25:41 Last local snapshot: 2021-05-19 13:35:30 Performance: System Load: 2.10 (1 min ago) 2.50 (5 min ago) 2.59 (15 min ago) Nominal I/O speed: 0.36 MB/s File system: 14.37 seconds Write speed: 2668 MB/s Read speed: 3010 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 9 % Idle: 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) plugin-container (9) 72.98 % (Mozilla Corporation) firefox 33.96 % (Mozilla Corporation) WindowServer 27.32 % (Apple) fontd (2) 25.78 % (Apple) kernel_task 4.70 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) QuickLookSatellite 4.28 GB (Apple) plugin-container (9) 1.45 GB (Mozilla Corporation) mds_stores 1.01 GB (Apple) EtreCheckPro 694 MB (Etresoft, Inc.) Adobe CEF Helper (Renderer) 551 MB (Adobe Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) sync-worker.exe 42 MB / 125 MB (Sync.com Inc.) firefox 4 MB / 144 KB (Mozilla Corporation) mDNSResponder 1 MB / 361 KB (Apple) remoted 609 KB / 844 KB (Apple) SubmitDiagInfo 155 KB / 1 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) firefox 33 (Mozilla Corporation) plugin-container (9) 32 (Mozilla Corporation) WindowServer 6 (Apple) VTDecoderXPCService (5) 1 (Apple) coreaudiod 1 (Apple) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 30.49 GB Used RAM: 18.60 GB Cached files: 14.91 GB Available RAM: 45.40 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-25 Numbers (11.0) 2021-03-25 Pages (11.0) 2021-03-30 Drobo Dashboard (0) 2021-03-30 Keynote (11.0) 2021-04-12 Harvest (2.2.6) 2021-04-12 macOS Big Sur (11.2.3) 2021-04-13 macOS 11.2.3 (11.2.3) 2021-04-13 SiteSucker (4.0.5) 2021-04-13 GarageBand (10.4.3) 2021-04-16 Transmit (5.7.4) 2021-04-16 Node.js (v15.14.0) 2021-04-19 Adobe Acrobat DC (21.001.20149) (21.001.20149) 2021-04-26 Simplenote (2.11) 2021-04-27 OneDrive (21.062.0328) 2021-04-27 macOS 11.3 (11.3) 2021-04-29 Moom (3.2.22) 2021-04-29 Command Line Tools for Xcode (12.4) 2021-05-03 The Unarchiver (4.3.3) 2021-05-06 macOS 11.3.1 (11.3.1) 2021-05-06 MRTConfigData (1.78) 2021-05-17 Microsoft AutoUpdate (4.35.21050901) 2021-05-17 Adobe Acrobat DC (21.001.20155) (21.001.20155) 2021-05-17 Microsoft Excel (16.49.21050901) 2021-05-17 Microsoft OneNote (16.49.21050901) 2021-05-17 Microsoft Outlook (16.49.21050901) 2021-05-17 Microsoft PowerPoint (16.49.21050901) 2021-05-17 Microsoft Word (16.49.21050901) 2021-05-17 XProtectPlistConfigData (2146) 2021-05-17 Image Optimizer Pro (3.6) 2021-05-17 Day One (6.2) 2021-05-17 Slack (4.16.0) Diagnostics Information (past 7-30 days): 2021-05-19 13:00:13 WindowServer High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2021-05-19 12:59:18 Adobe After Effects 2021.app High CPU Use Executable: /Applications/Adobe After Effects 2021/Adobe After Effects 2021.app 2021-05-19 11:57:36 trustd High CPU Use (2 times) Executable: /usr/libexec/trustd 2021-05-18 09:11:10 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2021-05-17 11:51:18 syspolicyd High CPU Use Executable: /usr/libexec/syspolicyd 2021-05-17 09:07:00 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd End of report