EtreCheck version: 5.7.2 (5247) Report generated: 2022-11-13 21:18:22 Download EtreCheck from https://etrecheck.com Runtime: 3:17 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: No problem - just checking Description: System stops responding, have to re boot. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Runaway process - A process is using a large percentage of your CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (Retina, 13-inch, 2020) MacBook Air Model: MacBookAir9,1 1.1 GHz Quad-Core Intel Core i5 (i5-1030NG7) CPU: 4-core 8 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 99 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 140.33 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 613 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s5 (APFS) [APFS Container] (Shared) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.41 GB used) disk1s6 - Update (APFS) (Shared - 9 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 140.33 GB used, 880.86 GB available, 842.55 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 1.00 TB (Shared - 613 MB used, 842.55 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1.00 TB (Shared - 20 KB used, 842.55 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1.00 TB (Shared - 15.41 GB used, 880.86 GB available, 842.55 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1.00 TB (Shared - 9 MB used, 842.55 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en4: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: 12.6 12.6 (21G115) Time since boot: Less than an hour Notifications: Gemini 2.app one notification (one scheduled) Quicken.app one notification DrCleanerProPlus.app one notification (one scheduled) Google Chrome.app 2 notifications CleanerOne.app 2 notifications (one scheduled) Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Running app: ~/Library/Printers/HP ENVY 4520 series.app/Contents/MacOS/PrinterProxy Apps: 1 Kernel Extensions: /Library/Extensions hp_fax_io.kext - com.hp.kext.hp-fax-io (5.32.0 - SDK 10.15) hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.8.0 - SDK 10.14) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 205 Apple tasks [Running] 134 Apple tasks System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 201 Apple tasks [Running] 140 Apple tasks [Other] One Apple task Launch Agents: [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-26) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-26) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2022-07-08) [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-07-29) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-10-11) Launch Daemons: [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-26) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2022-10-22) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2022-07-08) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-29) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-29) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-10-11) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2022-09-01) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-11-13) User Launch Agents: [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2021-11-07) [Not Loaded] com.hp.productresearch.plist (HP Inc. - installed 2021-11-07) [Running] com.seagate.toolkit.plist (Seagate Technologies LLC - installed 2022-10-12) User Login Items: [Running] 1Password Extension Helper (App Store - installed 2022-08-10) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Loaded] 1Password Launcher (App Store - installed 2022-08-10) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Loaded] DSLoginItemHelper (App Store - installed 2022-11-06) Modern Login Item /Applications/Antivirus One.app/Contents/Library/LoginItems/DSLoginItemHelper.app [Running] CIJSULAgent (Canon Inc. - installed 2022-07-20) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2022-09-01) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app [Not Loaded] TCLoginItemHelper (App Store - installed 2022-10-28) Modern Login Item /Applications/CleanerOne.app/Contents/Library/LoginItems/TCLoginItemHelper.app [Running] Desktop Tidy (App Store - installed 2022-09-07) Application /Applications/Desktop Tidy.app [Not Loaded] TCLoginItemHelperProPlus (App Store - installed 2022-10-28) Modern Login Item /Applications/DrCleanerProPlus.app/Contents/Library/LoginItems/TCLoginItemHelperProPlus.app [Running] Flux (Michael Herf - installed 2021-10-21) Application /Applications/Flux.app [Loaded] Gemini Menu Launcher AppStore (App Store - installed 2022-11-11) Modern Login Item /Applications/Gemini 2.app/Contents/Library/LoginItems/Gemini Menu Launcher AppStore.app [Not Loaded] LoginHelper (App Store - installed 2022-09-07) Modern Login Item /Applications/Go for Instagram.app/Contents/Library/LoginItems/LoginHelper.app [Running] Google Chrome (Google LLC - installed 2022-11-09) Application /Applications/Google Chrome.app [Not Loaded] MessengerHelper (App Store - installed 2022-11-07) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (App Store - installed 2022-11-07) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Loaded] Microsoft Error Reporting (Microsoft Corporation - installed 2022-11-01) Application /Applications/Microsoft Outlook.app/Contents/SharedSupport/Microsoft Error Reporting.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-07-29) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-07-29) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] ShazamHelper (App Store - installed 2022-09-07) Modern Login Item /Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2021-04-03) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Backup: Auto backup: Yes Destinations: L***e [Local] (Last used) Total size: 2.00 TB Total number of backups: 2 Oldest backup: 2021-12-10 14:13:40 Last backup: 2022-01-21 15:34:04 5 local snapshots Oldest local snapshot: 2022-11-13 00:21:11 Last local snapshot: 2022-11-13 18:15:54 Performance: System Load: 6.95 (1 min ago) 15.64 (5 min ago) 10.72 (15 min ago) Nominal I/O speed: 1.52 MB/s File system: 31.04 seconds Write speed: 1867 MB/s Read speed: 817 MB/s CPU Usage Snapshot: Type Overall System: 9 % User: 26 % Idle: 65 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 225.03 % (?) Google Chrome 25.47 % (Google LLC) assistant_service 18.30 % (Apple) EtreCheck 9.57 % (App Store) assistantd 1.02 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 363 MB (App Store) Microsoft Outlook 190 MB (Microsoft Corporation) Google Chrome 175 MB (Google LLC) Spotlight 72 MB (Apple) AppleSpell 60 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 789 KB / 9 MB (?) AddressBookSourceSync.app 12 KB / 6 KB (Apple) assistantd 6 KB / 12 KB (Apple) routined 0 B / 0 B (Apple) homed 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 55 MB Used RAM: 4.91 GB Cached files: 3.03 GB Available RAM: 3.09 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2022-10-22 Malwarebytes for Mac (1.0) 2022-10-25 Acorn (7.3) 2022-10-25 iMovie (10.3.5) 2022-10-28 Cleaner One (6.4.4) 2022-10-28 Cleaner One Pro (6.3.5) 2022-11-01 Microsoft Outlook (16.66.22102801) 2022-11-06 Antivirus One (3.8.5) 2022-11-07 Messenger (167.0) 2022-11-11 XProtectPlistConfigData (2165) 2022-11-11 XProtectPayloads (84) 2022-11-11 Gemini 2 (2.9.7) 2022-11-13 Zoom (5.12.2.11434) Diagnostics Information (past 7-30 days): 2022-11-13 19:55:12 Gemini 2.app High CPU Use (2 times) Executable: /Applications/Gemini 2.app 2022-11-12 18:02:50 photoanalysisd High CPU Use (7 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2022-11-11 09:19:40 Calendar.app High CPU Use Executable: /System/Applications/Calendar.app 2022-11-11 07:11:20 suggestd High CPU Use (3 times) Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd 2022-11-11 07:11:15 triald High CPU Use (4 times) Executable: /usr/libexec/triald End of report