EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-07-09 20:56:20 Download EtreCheckPro from https://etrecheck.com Runtime: 6:30 Performance: Below Average Problem: Computer is too slow Description: I think that Zoom is causing my computer to crash. Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Heavy RAM usage - Apps are using a large amount of RAM. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2015) MacBook Pro Model: MacBookPro11,5 2.5 GHz Quad-Core Intel Core i7 (i7-4870HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 103 Video Information: AMD Radeon R9 M370X - VRAM: 2 GB Color LCD (built-in) 2880 x 1800 PHL 227E6 1920 x 1080 Intel Iris Pro - VRAM: 1536 MB Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 318.17 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 312 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.31 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used) disk1s6 - Update (APFS) (Shared - 1 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 500.07 GB (Shared - 318.17 GB used, 175.50 GB available, 163.34 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 500.07 GB (Shared - 312 MB used, 163.34 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 500.07 GB (Shared - 2.15 GB used, 163.34 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 500.07 GB (Shared - 15.31 GB used, 175.50 GB available, 163.34 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 500.07 GB (Shared - 1 MB used, 163.34 GB free) APFS Mount point: /System/Volumes/Update Network: Interface usbserial-FTZ170CP: HW Controller Interface en5: RNDIS/Ethernet Gadget Interface en0: Wi-Fi 2 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 26.91 GB available System Software: macOS Big Sur 11.4 (20F71) Time since boot: About 3 days Notifications: Scrivener 2.app 7 notifications Safari.app 20 notifications Gemini 2.app one notification (one scheduled) CleanMyMac X.app one notification (one scheduled) Opera.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac Unsigned Files: Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist Executable: ~/Library/Application Support/CleanMyMac 2/CleanMyMac 2 Helper.app --args -scheduled Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Restrictive app permissions - possibly adware Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Apps: 3 Kernel Extensions: /Library/Extensions [Not Loaded] DigiDal.kext - com.digidesign.iokit.DigiDal (Avid Technology Inc, 20.3.0.163 - SDK 10.11) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.2.4) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] PACESupportFamily.kext - com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (Canon Inc., 10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (Canon Inc., 13.0.10 - SDK 10.9) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 160 Apple tasks [Running] 157 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 180 Apple tasks [Running] 144 Apple tasks [Other] 2 Apple tasks Launch Agents: [Running] com.avid.AvidAudioServer.plist (Avid Technology Inc - installed 2020-03-29) [Loaded] com.avid.avidlink.plist (Avid Technology Inc - installed 2020-10-24) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-06-16) [Loaded] com.paceap.eden.licensed.agent.plist (PACE Anti-Piracy, Inc. - installed 2021-06-09) Launch Daemons: [Running] com.avid.AvidAudioServiceHelper.plist (Avid Technology Inc - installed 2020-03-29) [Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2020-01-07) [Running] com.avid.hub.service.plist (Avid Technology Inc - installed 2020-03-11) [Running] com.avid.transport.client.plist (Avid Technology Inc - installed 2020-03-11) [Loaded] com.macpaw.CleanMyMac2.Agent.plist (? 8be0689f - installed 2014-01-04) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2021-02-26) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-06-16) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-07-09) [Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2021-06-09) User Launch Agents: [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-23) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-24) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-24) [Loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (? 0 - installed 2018-09-23) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2021-06-30) User Login Items: [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2021-06-30) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2021-06-30) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] Day One Helper (App Store - installed 2020-11-12) Modern Login Item /Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app [Running] Dropbox (Dropbox, Inc. - installed 2021-07-08) Application /Applications/Dropbox.app [Not Loaded] Evernote Login Helper (App Store - installed 2021-07-08) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app [Not Loaded] Freecell Login Helper (App Store - installed 2019-02-19) Modern Login Item /Applications/Freecell.app/Contents/Library/LoginItems/Freecell Login Helper.app [Loaded] Gemini Menu Launcher Site (MacPaw Inc. - installed 2021-07-08) Modern Login Item /Applications/Gemini 2.app/Contents/Library/LoginItems/Gemini Menu Launcher Site.app [Not Loaded] JustJoinHelper (App Store - installed 2021-07-08) Modern Login Item /Applications/JustJoin.app/Contents/Library/LoginItems/JustJoinHelper.app [Not Loaded] Scribe Login Helper (App Store - installed 2019-06-17) Modern Login Item /Applications/Scribe.app/Contents/Library/LoginItems/Scribe Login Helper.app [Loaded] StartUpHelper (Spotify - installed 2021-07-07) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] WDSecurityHelper (Western Digital Corporation Branded Products Group - installed 2016-12-12) Application /Applications/WD Security.app/Contents/WDSecurityHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-07-08) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2018-09-23) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: Silverlight: 5.1.50901.0 (? - installed 2018-09-23) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-04-25) iPhotoPhotocast: 7.0 (Apple - installed 2013-05-01) JavaAppletPlugin: (?) EPPEX Plugin: 10.0 (? - installed 2015-11-08) SharePointBrowserPlugin: 14.7.0 (? - installed 2016-11-22) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-06-02) AvidAudioPlugIn: 1.0.0 (Avid Technology Inc - installed 2020-03-29) Safari Extensions: 1Blocker Button (App Store - installed 2021-04-24) Block Ads (App Store - installed 2021-04-24) Block Adult Sites (App Store - installed 2021-04-24) Block Annoyances (App Store - installed 2021-04-24) Block Comments (App Store - installed 2021-04-24) Block Social Widgets (App Store - installed 2021-04-24) Block Trackers (App Store - installed 2021-04-24) Custom Rules (App Store - installed 2021-04-24) Day One Safari Extension (App Store - installed 2020-11-12) Grammarly for Safari (App Store - installed 2021-07-03) Regional Rules (App Store - installed 2021-04-24) Zoom for Safari Extension (App Store - installed 2021-07-08) Backup: Time Machine information not available without Full Drive Access. 19 local snapshots Oldest local snapshot: 2021-07-08 20:43:48 Last local snapshot: 2021-07-09 15:29:04 Performance: System Load: 1.12 (1 min ago) 1.95 (5 min ago) 2.29 (15 min ago) Nominal I/O speed: 0.52 MB/s File system: 45.02 seconds Write speed: 721 MB/s Read speed: 1899 MB/s CPU Usage Snapshot: Type Overall System: 67 % User: 10 % Idle: 23 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 37.74 % (Apple) EtreCheckPro 20.64 % (Etresoft, Inc.) kernelmanagerd 14.12 % (Apple) kernel_task 8.12 % (Apple) com.apple.AppleUserHIDDrivers (16) 7.48 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (21) 2.37 GB (Apple) Opera Helper (Renderer) (16) 760 MB (Opera Software AS) EtreCheckPro 635 MB (Etresoft, Inc.) MTLCompilerService (102) 632 MB (Apple) mds_stores 272 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 11 MB / 3 MB (Apple) Dropbox 3 MB / 3 MB (Dropbox, Inc.) Mail 598 KB / 64 KB (Apple) Spotify 411 KB / 39 KB (Spotify) netbiosd 136 KB / 43 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 12 (Apple) kernelmanagerd 8 (Apple) com.apple.AppleUserHIDDrivers (16) 2 (Apple) syspolicyd 2 (Apple) trustd (4) 1 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 38 MB Used RAM: 11.59 GB Cached files: 4.37 GB Available RAM: 4.41 GB Swap Used: 124 MB Software Installs (past 60 days): Install Date Name (Version) 2021-06-02 Pages (11.1) 2021-06-02 Keynote (11.1) 2021-06-02 Numbers (11.1) 2021-06-07 macOS Big Sur (11.3.1) 2021-06-07 macOS 11.3.1 (11.3.1) 2021-06-08 GarageBand (10.4.3) 2021-06-16 Microsoft AutoUpdate (4.36.21061301) 2021-06-16 Microsoft Excel (16.50.21061301) 2021-06-16 Microsoft OneNote (16.50.21061301) 2021-06-16 Microsoft Outlook (16.50.21061301) 2021-06-16 Microsoft PowerPoint (16.50.21061301) 2021-06-16 Microsoft Word (16.50.21061301) 2021-07-02 WhatsApp (2.2123.8) 2021-07-02 XProtectPlistConfigData (2149) 2021-07-03 Grammarly for Safari (9.35) 2021-07-06 macOS 11.4 (11.4) 2021-07-06 MRTConfigData (1.81) 2021-07-07 Evernote (10.17.6) 2021-07-07 License Support (5.3.3) 2021-07-08 Zoom for Safari (2.7.0) 2021-07-08 JustJoin (1.4.1) 2021-07-09 iMovie (10.2.5) 2021-07-09 Zoom (5.7.1.499) Diagnostics Information (past 7-30 days): 2021-07-08 20:40:42 Avid Link.app - Crash Executable: /Applications/Avid/Avid Link/Avid Link.app 2021-07-08 16:53:44 CleanMyMac X.app - High CPU Use Executable: /Applications/CleanMyMac X.app 2021-07-08 16:44:52 WindowServer - High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer End of report