Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (Retina, 13-inch, 2020) MacBook Air Model: MacBookAir9,1 1.2 GHz Quad-Core Intel Core i7 (i7-1060NG7) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 17 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB BenQ BL2780 1920 x 1080 Drives: disk0 - APPLE SSD AP2048N 2.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 2.00 TB disk1 [APFS Virtual drive] 2.00 TB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.05 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 883.52 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 312 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s6 - Update (APFS) (Shared - 254 KB used) disk2 - Seagate BUP Portable 4.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [Core Storage Container] 4.00 TB disk3 - R*************m (Mac OS Extended (Case-sensitive, Journaled, Encrypted)) 4.00 TB (1.33 TB used) disk2s3 - Boot OS X (Journaled HFS+) 134 MB Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 2.00 TB (Shared - 15.05 GB used, 1.12 TB available, 1.10 TB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 2.00 TB (Shared - 883.52 GB used, 1.12 TB available, 1.10 TB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 2.00 TB (Shared - 312 MB used, 1.10 TB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 2.00 TB (Shared - 1.07 GB used, 1.10 TB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 2.00 TB (Shared - 254 KB used, 1.10 TB free) APFS Mount point: /System/Volumes/Update disk3 - R*************m 4.00 TB (1.33 TB used, 2.67 TB free) Mac OS Extended (Case-sensitive, Journaled, Encrypted) Mount point: /Volumes/R*************m Encrypted Network: Interface en5: Thunderbolt Ethernet Slot 0 Interface en5: Thunderbolt Ethernet Slot 0 2 Interface en0: Wi-Fi 2 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN 2 Interface bridge0: Thunderbolt Bridge iCloud Quota: 82.93 GB available Printer sharing: Enabled System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: About 13 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, AVG, and Malwarebytes Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.avg.update.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Application Support/AvgSecureVpn/hub/launchd/com.avg.osx.securevpn.racoonrun.plist Executable: /Library/Application Support/AvgSecureVpn/hub/modules/030_racoonrun.sh backup Launchd: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.osx.securevpn.uninstall.plist Executable: /Library/Application Support/AvgSecureVpn/hub/autouninstall.sh Launchd: /Library/LaunchAgents/com.avg.userinit.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.init.plist Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avg.osx.securevpn.init.plist Executable: /Library/Application Support/AvgSecureVpn/hub/init.sh Launchd: /Library/LaunchDaemons/com.avg.osx.securevpn.update.plist Executable: /Library/Application Support/AvgSecureVpn/components/update/update.sh Launchd: /Library/LaunchAgents/com.avg.osx.securevpn.userinit.plist Executable: /Library/Application Support/AvgSecureVpn/hub/userinit.sh Launchd: /Library/LaunchAgents/com.maintain.ShutDown.plist Executable: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to shut down' -e 'end try' -e 'end ignoring' Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.maintain.Restart.plist Executable: /usr/bin/osascript -e 'delay 3' -e try -e 'do shell script "killall Cocktail"' -e 'end try' -e 'ignoring application responses' -e try -e 'tell application "System Events" to restart' -e 'end try' -e 'end ignoring' Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.avg.osx.securevpn.home.userinit.plist Executable: ~/Library/Application Support/AvgSecureVpn/hub/userinit.sh Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Running app: /Library/DropboxHelperTools/Dropbox_u503/dbkextd Details: Restrictive app permissions - possibly adware Plugin: /Library/Internet Plug-Ins/o1dbrowserplugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Plugin: /Library/Audio/Plug-Ins/HAL/EcammAudioLoader.plugin Plugin: /Library/Audio/Plug-Ins/HAL/InstantOn.driver Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 21 System Extensions: [Running] AVG Antivirus System Extension - version 1.2.74 (AVG Technologies CZ, s.r.o. - 2020-12-14) Application: /Applications/AVGAntivirus.app - version 1.2.74 (AVG Technologies CZ, s.r.o. - 2020-12-14) Kernel Extensions: /Applications/AVGAntivirus.app [Not Loaded] AVGFileShield.kext - com.avg.FileShield (4.0.0 - SDK 10.16) [Not Loaded] AVGPacketForwarder.kext - com.avg.PacketForwarder (2.1 - SDK 10.16) /Applications/emWave Pro.app [Not Loaded] emWaveSensor.kext - com.quantumintech.driver.emwave (2.4.0.1330 - SDK 10.8) /Library/Extensions [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (1.13.0 - SDK 10.14) [Not Loaded] dfsfuse.kext - com.google.drivefs.filesystems.dfsfuse (45.2 - SDK 10.16) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 175 Apple tasks [Running] 139 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 168 Apple tasks [Running] 155 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2020-12-18) [Running] com.avg.osx.securevpn.update-agent.plist (AVG Technologies CZ, s.r.o. - installed 2021-03-09) [Loaded] com.avg.osx.securevpn.userinit.plist (? 5afcfda4 - installed 2021-03-09) [Loaded] com.avg.userinit.plist (? 3ed33f6f - installed 2020-12-19) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-01) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-01) [Running] com.iDrive.IDFinderPluginApp.plist (IDrive Incorporated - installed 2021-03-22) [Other] com.logitech.manager.daemon.plist (? e7b02f03 - installed 2020-10-28) [Running] com.logitech.vc.LogiVCCoreService.plist (Logitech Inc. - installed 2019-09-17) [Not Loaded] com.maintain.Restart.plist (? 5421a7fd - installed 2020-05-22) [Not Loaded] com.maintain.ShutDown.plist (? 9b7e817c - installed 2020-05-22) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-03-24) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-03-19) [Running] com.wacom.pentablet.plist (Nicholas Sherlock - installed 2020-02-11) Launch Daemons: [Running] com.Logitech.LogiFacecam.Service.plist (Logitech Inc. - installed 2020-10-28) [Running] com.SplitMediaLabs.LogiCapture.Assistant.plist (Logitech Inc. - installed 2020-10-28) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-11-10) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-11-10) [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb - installed 2020-12-18) [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2020-12-18) [Loaded] com.avg.init.plist (? b7d61217 - installed 2020-12-19) [Loaded] com.avg.osx.securevpn.init.plist (? 3f17609e - installed 2021-03-09) [Loaded] com.avg.osx.securevpn.uninstall.plist (? 187f49cc - installed 2021-03-09) [Loaded] com.avg.osx.securevpn.update.plist (? f634a401 - installed 2021-03-09) [Loaded] com.avg.uninstall.plist (? 70fb3cd - installed 2020-12-19) [Loaded] com.avg.update.plist (? 3d634b49 - installed 2020-12-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-01) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-04-02) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-03-24) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-03-19) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-11-11) [Running] com.prosoftnet.idrivedaemon.plist (IDrive Incorporated - installed 2021-03-22) [Other] com.prosoftnet.idsyncdaemon.plist (IDrive Incorporated - installed 2021-03-22) [Running] com.prosoftnet.idwifimanager.plist (IDrive Incorporated - installed 2021-03-22) [Loaded] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2020-03-27) User Launch Agents: [Loaded] com.avg.osx.securevpn.home.userinit.plist (? 0 - installed 2021-03-09) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-13) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-12-17) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-12-17) User Login Items: [Running] XSJ59WMJBM.com.avg.osx.securevpn.helper (AVG Technologies CZ, s.r.o. - installed 2021-02-23) Modern Login Item /Applications/AVG Secure VPN.app/Contents/Library/LoginItems/XSJ59WMJBM.com.avg.osx.securevpn.helper.app [Not Loaded] DesktopClockFreeHelper (App Store - installed 2020-08-17) Modern Login Item /Applications/Desktop Clock free.app/Contents/Library/LoginItems/DesktopClockFreeHelper.app [Running] Dropbox (Dropbox, Inc. - installed 2021-03-31) Application /Applications/Dropbox.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-04-29) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-04-29) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] LaunchAtLoginHelperApp (Denys Yevenko - installed 2016-04-08) Modern Login Item /Applications/Pomodoro Time Pro.app/Contents/Library/LoginItems/LaunchAtLoginHelperApp.app [Not Loaded] Slack Login Helper (App Store - installed 2021-04-05) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-04-05) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-08-04) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] IDriveMonitor (IDrive Incorporated - installed 2021-03-23) Application /Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app [Loaded] QuickTime Player (Apple - installed 2020-01-01) Application /System/Applications/QuickTime Player.app [Not Loaded] RSSBotLoginHelper (App Store - installed 2020-10-24) Modern Login Item ~/Dropbox/2015/Desktop July 2015/Apps not installed/RSS Bot.app/Contents/Library/LoginItems/RSSBotLoginHelper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-11-10) AdobePDFViewer: 20.013.20064 (Adobe Systems, Inc. - installed 2020-11-10) o1dbrowserplugin: 5.41.3.0 (? - installed 2016-05-02) SharePointBrowserPlugin: 14.6.5 (? - installed 2016-06-16) googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11) Silverlight: 5.1.41212.0 (? - installed 2016-04-25) WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (Wacom Technology Corp. - installed 2016-10-10) JavaAppletPlugin: Java 8 Update 241 build 07 (? - installed 2020-02-13) Audio Plug-ins: ACE: 11.1.4 (Rogue Amoeba Software, LLC - installed 2021-02-03) Speaker Audio Recorder: 0.1.1 (Wondershare Software Co., Ltd - installed 2020-06-02) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-04-30) EcammAudioLoader: 1.0.4 (? - installed 2019-11-17) InstantOn: 11.1.4 (? - installed 2021-02-03) Safari Extensions: Evernote Web Clipper (App Store - installed 2020-11-14) LastPass (Marvasol, Inc DBA LastPass - installed 2021-03-19) Privacy Dashboard (App Store - installed 2020-11-26) Privacy Protection (App Store - installed 2020-11-26) Webex Meetings (Cisco - installed 2021-02-22) 3rd Party Preference Panes: Java (? - installed 2020-02-13) Backup: Skip System Files: No Mobile backups: Yes Auto backup: Yes Destinations: B*********s [Local] Total size: 5.00 TB Total number of backups: 72 Oldest backup: 2020-05-18 03:07:31 Last backup: 2021-04-06 15:33:19 R*************m [Local] (Last used) Total size: 4.00 TB Total number of backups: 33 Oldest backup: 2020-08-21 23:25:49 Last backup: 2021-04-11 15:06:01 6 local snapshots Oldest local snapshot: 2021-04-06 15:27:39 Last local snapshot: 2021-04-11 14:58:41 Performance: System Load: 3.29 (1 min ago) 3.43 (5 min ago) 3.55 (15 min ago) Nominal I/O speed: 5.08 MB/s File system: 42.27 seconds Write speed: 1742 MB/s Read speed: 933 MB/s CPU Usage Snapshot: Type Overall System: 12 % User: 14 % Idle: 74 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mds_stores 53.46 % (Apple) RTProtectionDaemon 44.28 % (Malwarebytes Corporation) system_profiler (2) 40.45 % (Apple) mds 25.44 % (Apple) trustd (5) 12.08 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (8) 1.63 GB (Mozilla Corporation) IDriveDaemon 1.48 GB (IDrive Incorporated) system_profiler (2) 618 MB (Apple) firefox 563 MB (Mozilla Corporation) Dropbox (3) 459 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 217 MB / 101 MB (Apple) com.avg.Antivirus.SystemExtension 68 MB / 106 KB (AVG Technologies CZ, s.r.o.) Mail 42 MB / 65 KB (Apple) remoted 6 MB / 8 MB (Apple) corespeechd 2 KB / 9 MB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mds_stores 28 (Apple) RTProtectionDaemon 16 (Malwarebytes Corporation) mds 12 (Apple) WindowServer 5 (Apple) plugin-container (8) 4 (Mozilla Corporation) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 168 MB Used RAM: 11.10 GB Cached files: 4.74 GB Available RAM: 4.90 GB Swap Used: 460 MB Software Installs (past 60 days): Install Date Name (Version) 2021-02-15 macOS Catalina 10.15.7 Supplemental Update (10.15.7) 2021-03-06 iMovie (10.2.3) 2021-03-16 Microsoft OneNote (16.47.21031401) 2021-03-16 Microsoft PowerPoint (16.47.21031401) 2021-03-16 Microsoft Outlook (16.47.21031401) 2021-03-16 Microsoft Word (16.47.21031401) 2021-03-18 Safari (14.0.3) 2021-03-19 macOS Big Sur (11.2.3) 2021-03-19 macOS 11.2.3 (11.2.3) 2021-03-19 MRTConfigData (1.76) 2021-03-19 Microsoft AutoUpdate (4.33.21031401) 2021-03-23 IDrive (1.0) 2021-03-23 GarageBand (10.4.2) 2021-03-24 Microsoft Excel (16.47.21032301) 2021-03-27 Zoom (5.6.0.536) 2021-03-31 Kindle (1.30.0) 2021-04-01 XProtectPlistConfigData (2143) 2021-04-02 Malwarebytes for Mac (1.0) 2021-04-02 Pages (11.0) 2021-04-02 Keynote (11.0) 2021-04-05 Slack (4.14.1) 2021-04-05 Brother iPrint&Scan (9.0.0) 2021-04-05 WhatsApp (2.2110.12) 2021-04-08 Google Drive (1.3.16.173) Clean up: /Library/Application Support/AvgSecureVpn/hub/launchd/com.avg.osx.securevpn.mimicagent.plist /Applications/AVG Secure VPN.app/Contents/Applications/@PRODUCT_MIMICAGENT_NAME@.app/Contents/MacOS/@PRODUCT_MIMICAGENT_NAME@ Executable not found /Library/LaunchAgents/com.logitech.manager.daemon.plist /Library/Application Support/Logitech.localized/Logitech Options.localized/LogiMgrDaemon.app/Contents/MacOS/LogiMgrDaemon Executable not found Diagnostics Information (past 7-30 days): 2021-04-11 14:47:27 Kindle.app Crash Executable: /Applications/Kindle.app 2021-04-09 21:05:44 PenTabletDriver.app Crash (2 times) Executable: /Library/Application Support/Tablet/PenTabletDriver.app 2021-04-08 11:50:10 zoom.us.app High CPU Use (2 times) Executable: /Applications/zoom.us.app 2021-04-05 19:41:34 IDSyncDaemon.app Crash Executable: /Library/Application Support/IDriveforMac/IDriveHelperTools/IDSyncDaemon.app Details: *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'Frame containing non-finite values {{0, 0}, {454, nan}} passed to [NSThemeFrame initWithFrame:]' abort() called terminating with uncaught exception of type NSException 2021-04-04 20:38:17 AVG Security.app Crash Executable: /Applications/AVGAntivirus.app/Contents/Backend/utils/AVG Security.app Details: abort() called com.avg.Antivirus.SystemExtension(15153,0x70000455e000) malloc: *** er ror for object 0x7fe8e55129d0: pointer being freed was not allocated End of report