EtreCheckPro version: 6.5 (6F001) Report generated: 2021-07-18 08:02:32 Download EtreCheckPro from https://etrecheck.com Runtime: 2:50 Performance: Excellent Problem: Computer is restarting Description: Computer repeatedly restart when external drives are connected. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Late 2013) - Vintage! iMac Model: iMac14,3 3.1 GHz Quad-Core Intel Core i7 (i7-4770S) CPU: 4-core 16 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Video Information: NVIDIA GeForce GT 750M - VRAM: 1 GB iMac 1920 x 1080 Drives: disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes) disk1s1 - M************* - Data (APFS) [APFS Virtual drive] (Shared - 172.48 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 90 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 966 MB used) disk1s5 - M***********D (APFS) (Shared - 11.38 GB used) Mounted Volumes: disk1s1 - M************* - Data [APFS Virtual drive] 250.79 GB (Shared - 172.48 GB used, 70.81 GB available, 65.20 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 250.79 GB (Shared - 966 MB used, 65.20 GB free) APFS Mount point: /private/var/vm disk1s5 - M***********D 250.79 GB (Shared - 11.38 GB used, 70.81 GB available, 65.20 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.75 TB available Printer sharing: Enabled System Software: macOS Catalina 10.15.7 (19H1217) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.coupons.coupond.plist Executable: /Library/Application Support/Coupons/coupond launchd Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.lifescan.usb-helper.plist Executable: /Library/PrivilegedHelperTools/com.lifescan.usb-helper.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.ea.origin.ESHelper.plist Executable: /Library/PrivilegedHelperTools/com.ea.origin.ESHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.daisydiskapp.DaisyDiskAdminHelper.plist Executable: /Library/PrivilegedHelperTools/com.daisydiskapp.DaisyDiskAdminHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Apps: 75 Old Applications: 534 x86-only apps System Extensions: [Not Loaded] GlobalProtectExtension - version 5.2.3-22 (Palo Alto Networks - 2020-10-06) Application: /Applications/GlobalProtect.app - version 5.2.3-22 (Palo Alto Networks - 2021-02-17) Description: System Extensions for GlobalProtect Split Tunnel and Enforcer Kernel Extensions: /Applications/GlobalProtect.app [Not Loaded] gplock.kext - com.paloaltonetworks.GlobalProtect.gplock (5.2.3 - SDK 10.10) [Not Loaded] gpsplit.kext - com.paloaltonetworks.GlobalProtect.gpsplit (5.2.3 - SDK 10.10) [Not Loaded] pangpd.kext - com.paloaltonetworks.kext.pangpd (5.2.3 - SDK 10.10) /Library/Extensions [Not Loaded] FTDIUSBSerialDriver.kext - com.FTDI.driver.FTDIUSBSerialDriver (2.3 - SDK 10.9) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.0.6) [Not Loaded] ProlificUsbSerial.kext - com.prolific.driver.PL2303 (1.5.1 - SDK 10.6) [Not Loaded] SiLabsUSBDriver.kext - com.silabs.driver.CP210xVCPDriver (4.1.1 - SDK 10.9) [Not Loaded] kudsnetgear.kext - ng.uds.netusb.controller (1.59) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 179 Apple tasks [Running] 122 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 170 Apple tasks [Running] 127 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-03-24) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-16) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-05) [Loaded] com.daisydiskapp.DaisyDiskAdminHelper.plist (? de20d690 - installed 2018-02-23) [Loaded] com.daisydiskapp.DaisyDiskStandAlone.AdminHelper.plist (Software Ambience Corp. - installed 2021-03-13) [Loaded] com.ea.origin.ESHelper.plist (? e69d1fe1 - installed 2015-12-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-01) [Loaded] com.lifescan.usb-helper.plist (? 5536b510 - installed 2019-08-08) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-07-13) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-01-16) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-02-12) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-09-04) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Not Loaded] com.paloaltonetworks.gp.pangpsd.plist (Palo Alto Networks - installed 2021-02-17) [Running] com.prosoftnet.idrivedaemon.plist (IDrive Incorporated - installed 2021-06-17) [Loaded] com.prosoftnet.idsyncdaemon.plist (IDrive Incorporated - installed 2021-06-17) [Running] com.prosoftnet.idwifimanager.plist (IDrive Incorporated - installed 2021-06-17) Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-11-06) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-10) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2020-03-24) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-16) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-16) [Other] com.canon.MFManager.plist (? 8a8296d7 - installed 2012-05-22) [Loaded] com.coupons.coupond.plist (? d6de63d4 - installed 2015-09-14) [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2019-09-25) [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-07-24) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2019-10-03) [Running] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-01) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-01) [Running] com.iDrive.IDFinderPluginApp.plist (IDrive Incorporated - installed 2021-06-17) [Running] com.logitech.vc.LogiVCCoreService.plist (Logitech Inc. - installed 2019-09-17) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-07-13) [Running] com.paloaltonetworks.gp.pangpa.plist (Palo Alto Networks - installed 2021-02-17) [Running] com.paloaltonetworks.gp.pangps.plist (Palo Alto Networks - installed 2021-02-17) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2015-10-14) [Other] com.adobe.ARM.***.plist (? 0 - installed 2015-03-24) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-16) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2020-03-24) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-23) User Login Items: [Not Loaded] Launcher Disabler (App Store - installed 2021-07-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (App Store - installed 2021-07-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] QBO Launcher (App Store - installed 2018-05-24) Modern Login Item /Applications/QuickBooks.app/Contents/Library/LoginItems/QBO Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] IDriveMonitor (IDrive Incorporated - installed 2021-06-19) Application /Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app Internet Plug-ins: Silverlight: 5.1.41212.0 (? - installed 2016-04-28) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-14) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-14) CouponPrinter-FireFox_v2: 5.4.0 (? - installed 2015-09-14) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2020-03-24) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-12-07) Safari Extensions: Capital One Shopping: Formerly Wikibuy (App Store - installed 2020-10-27) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: M***********D: Disk size: 250.79 GB - Disk used: 185.59 GB Destinations: i***************************2 [Local] (Last used) Total size: 3.55 TB Total number of backups: 186 Oldest backup: 2018-04-16 01:45:20 Last backup: 2021-07-04 07:54:00 6 local snapshots Oldest local snapshot: 2021-07-17 15:05:43 Last local snapshot: 2021-07-18 07:08:05 Performance: System Load: 2.83 (1 min ago) 2.46 (5 min ago) 2.38 (15 min ago) Nominal I/O speed: 2.39 MB/s File system: 16.85 seconds Write speed: 360 MB/s Read speed: 598 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 3 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) IDriveDaemon 54.06 % (IDrive Incorporated) WindowServer 5.70 % (Apple) mdworker_shared (9) 5.02 % (Apple) EtreCheckPro 4.94 % (Etresoft, Inc.) kernel_task 4.20 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 652 MB (Etresoft, Inc.) Adobe (7) 568 MB (? - /Applications) com.apple.WebKit.WebContent (3) 385 MB (Apple) mds_stores 329 MB (Apple) mdworker_shared (10) 180 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Application 633 KB / 3 MB (? - /Library) mDNSResponder 837 KB / 196 KB (Apple) apsd 31 KB / 38 KB (Apple) OneDrive 20 KB / 6 KB (App Store) rapportd 11 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) IDriveDaemon 7 (IDrive Incorporated) WindowServer 4 (Apple) Application (9) 1 (? - /Library) PerfPowerServices 1 (Apple) symptomsd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 6.18 GB Used RAM: 6.09 GB Cached files: 3.73 GB Available RAM: 9.91 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-06-01 Pages (11.1) 2021-06-01 Numbers (11.1) 2021-06-01 Keynote (11.1) 2021-06-12 Adobe Acrobat DC (21.005.20048) (21.005.20048) 2021-06-12 Adobe Acrobat Reader DC (21.005.20048) (21.005.20048) 2021-06-12 macOS Catalina 10.15.7 Update 2021-06-12 Safari (14.1.1) 2021-06-12 Gatekeeper Compatibility Data (1.0) 2021-06-19 IDrive (1.0) 2021-06-28 XProtectPlistConfigData (2149) 2021-07-11 OneDrive (21.119.0613) 2021-07-13 Microsoft AutoUpdate (4.37.21071101) 2021-07-13 Microsoft Excel (16.51.21071101) 2021-07-13 Microsoft Outlook (16.51.21071101) 2021-07-13 Microsoft PowerPoint (16.51.21071101) 2021-07-13 Microsoft Word (16.51.21071101) 2021-07-14 Adobe Acrobat DC (21.005.20058) (21.005.20058) 2021-07-15 Adobe Acrobat Reader DC (21.005.20058) (21.005.20058) 2021-07-17 macOS Catalina Security Update 2021-003 (10.15.7) 2021-07-17 MRTConfigData (1.81) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found /Library/LaunchAgents/com.canon.MFManager.plist /Applications/Canon Utilities/ImageBrowser EX/ExtApp/MFManager.app/Contents/MacOS/MFManager Executable not found Diagnostics Information (past 7-30 days): 2021-07-17 14:34:34 callservicesd Crash Executable: /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[__NSDictionaryM setObject:forKeyedSubscript:]: ke y cannot be nil' abort() called terminating with uncaught exception of type NSException End of report