EtreCheck version: 6.2.4 (6C012) Report generated: 2020-05-25 16:34:00 Download EtreCheck from https://etrecheck.com Runtime: 3:12 Performance: Excellent Problem: Other problem Description: I was having problems with my Internet speed on my MacBook Pro, connec ted by cable (WiFi turned off). My ISP sent a technician to check the installation. He arrived, opened his PC and connected it to directly to the router (as I previously di d). He launched the Internet Explorer and run speedtest.net. To my gre at surprise it got 605 MB for download and 621 MB for upload. Immediat ely after I connect the MacBook Pro and it got 107 MB for download and 92 MB for upload. We waited and repeated the tests, with same results ... Then he connected his mobile, Samsung, to the wifi and the speed test results were similar. My iPhone were terrible in comparison... I can not manage the get good Internet speed with my Apple devices whi le the technician equipment registered stellar Internet speed. How could dI fix this?! Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro13,2 1 2,9 GHz Dual-Core Intel Core i5 (i5-6267U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 17 Video Information: Intel Iris Graphics 550 - VRAM: 1536 MB LG Ultra HD 6720 x 3780 Drives: disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 154.57 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.17 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 250.69 GB (Shared - 154.57 GB used, 86.34 GB available, 80.97 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 250.69 GB (Shared - 3.22 GB used, 80.97 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.69 GB (Shared - 11.17 GB used, 86.34 GB available, 80.97 GB free) APFS Mount point: / Read-only: Yes Network: Interface en5: USB 10/100/1000 LAN Interface en10: Belkin USB-C LAN Interface en0: Wi-Fi Interface en7: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.66 GB available System Software: macOS Catalina 10.15.4 (19E287) Time since boot: About an hour Configuration Files: /etc/hosts - Count: 50 Notifications: Transmission.app 9 notifications Grids.app one notification BetterZip.app one notification CleanMyMac X.app 2 notifications (2 scheduled) Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, One Periodic, and AdGuard Unsigned Files: Unsigned files are hidden. 8 unsigned processes 60 unsigned apps Kernel Extensions: /Applications/Adguard.app [Loaded] com.adguard.nfext.kext (1.0.27 - SDK 10.14) /Applications/Hands Off!.app [Loaded] HandsOff.kext (4.4.2 - SDK 10.14) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 160 Apple tasks [Running] 138 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 180 Apple tasks [Running] 122 Apple tasks Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-15) [Running] com.ecamm.iglasses3agent.plist (Ecamm Network, LLC - installed 2020-03-24) [Running] com.metakine.handsoff.agent.plist (One Periodic Inc. - installed 2020-02-09) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22) [Running] com.realvnc.vncserver.peruser.plist (RealVNC Limited - installed 2020-01-30) [Not Loaded] com.realvnc.vncserver.prelogin.plist (RealVNC Limited - installed 2020-01-30) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-15) [Running] com.autodesk.AdskLicensingService.plist (Autodesk - installed 2019-11-12) [Loaded] com.bombich.ccchelper.plist (? bc948f55 - installed 2020-04-01) [Running] com.metakine.handsoff.daemon.plist (? 4c15aef7 - installed 2020-02-09) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Loaded] com.realvnc.vncserver.plist (RealVNC Limited - installed 2020-01-30) User Launch Agents: [Loaded] com.DigiDNA.iMazing2Mac.Mini.plist (? 0 - installed 2020-04-16) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-10-08) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-06) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-06) User Login Items: [Running] 1Password Extension Helper (? - installed 2020-04-08) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app [Loaded] 1Password Launcher (? - installed 2020-04-08) Modern Login Item /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app [Loaded] AdGuardLoginHelper (Adguard Software Limited - installed 2019-12-29) Modern Login Item /Applications/Adguard.app/Contents/Library/LoginItems/AdGuardLoginHelper.app [Not Loaded] AmphetamineLoginHelper (App Store - installed 2020-04-02) Modern Login Item /Applications/Amphetamine.app/Contents/Library/LoginItems/AmphetamineLoginHelper.app [Running] App Cleaner Helper (Sergiy Savenko - installed 2020-02-06) Modern Login Item /Applications/App Cleaner.app/Contents/Library/LoginItems/App Cleaner Helper.app [Not Loaded] CCC User Agent (? - installed 2020-05-14) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Not Loaded] ChronoSync Scheduler (? - installed 2020-02-07) Modern Login Item /Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app [Not Loaded] CleanMyMac X Menu (? - installed 2020-04-08) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Not Loaded] Problem Reporter (? - installed 2020-04-08) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Problem Reporter Sandboxed.app [Not Loaded] CleanMyMac X HealthMonitor (? - installed 2020-04-08) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] ClockifyDesktopHelper (COING Inc. - installed 2020-02-07) Modern Login Item /Applications/Clockify Desktop.app/Contents/Library/LoginItems/ClockifyDesktopHelper.app [Running] Default Folder X (? - installed 2020-04-24) Application /Applications/Default Folder X.app [Running] Dropbox (Dropbox, Inc. - installed 2020-05-14) Application /Applications/Dropbox.app [Not Loaded] start_enpass (App Store - installed 2020-05-22) Modern Login Item /Applications/Enpass.app/Contents/Library/LoginItems/start_enpass.app [Loaded] Fantastical Launcher (Flexibits Inc. - installed 2020-01-20) Modern Login Item /Applications/Fantastical 2.app/Contents/Library/LoginItems/Fantastical Launcher.app [Not Loaded] Kiwi for Gmail Login Helper App Store (App Store - installed 2020-03-31) Modern Login Item /Applications/Kiwi for Gmail.app/Contents/Library/LoginItems/Kiwi for Gmail Login Helper App Store.app [Running] LaunchBar (Objective Development Software GmbH - installed 2020-03-31) Application /Applications/LaunchBar.app [Not Loaded] Autoupdate (Chul Joo - installed 2020-04-24) Modern Login Item /Applications/Movist Pro.app/Contents/Frameworks/Sparkle.framework/Versions/A/Resources/Autoupdate.app [Running] PopClip (? - installed 2019-11-11) Application /Applications/PopClip.app [Running] HR22V4547K.de.lgerckens.Tyme2LoginItem (? - installed 2019-12-11) Modern Login Item /Applications/Tyme2.app/Contents/Library/LoginItems/HR22V4547K.de.lgerckens.Tyme2LoginItem.app [Running] Typinator (Ergonis Software GmbH - installed 2020-02-24) Application /Applications/Typinator.app Internet Plug-ins: AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-04-02) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-04-02) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-05-23) Safari Extensions: 1Password (? - installed 2020-04-08) Downie Safari Extension (? - installed 2020-05-19) Enpass Extension (App Store - installed 2020-05-22) PiPifier Button (App Store - installed 2019-10-08) Privacy Dashboard (App Store - installed 2020-05-22) Privacy Protection (App Store - installed 2020-05-22) Time Machine: Time Machine Not Configured! Performance: System Load: 5.22 (1 min ago) 5.69 (5 min ago) 4.35 (15 min ago) Nominal I/O speed: 3.38 MB/s File system: 30.83 seconds Write speed: 1215 MB/s Read speed: 2810 MB/s CPU Usage Snapshot: Type Overall System: 13 % User: 14 % Idle: 73 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 21.16 % (Apple) EtreCheckPro 8.66 % (? - /Applications/EtreCheckPro.app) kernel_task 6.46 % (Apple) Adguard 4.62 % (? - /Applications/Adguard.app) com.apple.WebKit.Networking 4.12 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (19) 1.42 GB (Apple) kernel_task 477 MB (Apple) EtreCheckPro 344 MB (? - /Applications/EtreCheckPro.app) mdworker_shared (16) 194 MB (Apple) MTLCompilerService (9) 113 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Adguard 147 MB / 162 KB (? - /Applications/Adguard.app) com.apple.WebKit.Networking 771 KB / 250 KB (Apple) mDNSResponder 279 KB / 162 KB (Apple) Dropbox 109 KB / 158 KB (Dropbox, Inc.) apsd 48 KB / 87 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) com.apple.WebKit.WebContent (19) 11 (Apple) WindowServer 10 (Apple) com.apple.WebKit.Networking 4 (Apple) Adguard 2 (? - /Applications/Adguard.app) AppleUserECM 2 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 195 MB Used RAM: 5.97 GB Cached files: 1.84 GB Available RAM: 2.03 GB Swap Used: 1.30 GB Software Installs (past 30 days): Install Date Name (Version) 2020-05-13 Microsoft Excel (16.37.20051002) 2020-05-13 Microsoft Word (16.37.20051002) 2020-05-13 Microsoft PowerPoint (16.37.20051002) 2020-05-15 XProtectPlistConfigData (2121) 2020-05-15 MRTConfigData (1.60) 2020-05-20 Spark (2.7.0) 2020-05-22 DuckDuckGo Privacy Essentials (1.4.0) 2020-05-22 Enpass (6.4.2) 2020-05-22 Zoom (5.0.24978.0517) Diagnostics Information (past 7-30 days): 2020-05-25 11:05:35 UNKNOWN PATH Hang Executable: UNKNOWN PATH 2020-05-24 09:56:51 Transmission.app High CPU Use Executable: /Applications/Transmission.app End of report