EtreCheckPro version: 6.6.1 (66021) Report generated: 2022-07-20 14:05:53 Download EtreCheckPro from https://etrecheck.com Runtime: 3:54 Performance: Good Problem: Other problem Description: On mac air contact displays the dropdown menu window outlines but no t ext. Contacts in iCloud and iPhone are OK Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Obsolete hardware - This computer may be considered obsolete. Safe mode - This computer is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. No Time Machine backup - Time Machine backup not found. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Runaway user process - A user process is using a large percentage of your CPU. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (13-inch, Early 2014) - Obsolete! MacBook Air Model: MacBookAir6,2 1.4 GHz Dual-Core Intel Core i5 (i5-4260U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 1149 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 428.86 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 547 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.33 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used) disk1s6 - Update (APFS) (Shared - 5 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 500.07 GB (Shared - 428.86 GB used, 71.90 GB available, 53.48 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 500.07 GB (Shared - 547 MB used, 53.48 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 500.07 GB (Shared - 1.07 GB used, 53.48 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 500.07 GB (Shared - 15.33 GB used, 71.90 GB available, 53.48 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 500.07 GB (Shared - 5 MB used, 53.48 GB free) APFS Mount point: /System/Volumes/Update disk2s2 - T******************s 997.71 GB (934.36 GB used, 63.35 GB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface en3: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 27.50 GB available Screen sharing: Enabled System Software: macOS Big Sur 11.6.7 (20G630) Time since boot: Less than an hour Safe Mode: Enabled Notifications: EPSON Software Updater.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Security Updates: Disabled Antivirus software: CleanMyMac and Malwarebytes Screen sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist Executable: ~/Library/Application Support/CleanMyMac 2/CleanMyMac 2 Helper.app --args -watchTrash Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist Executable: ~/Library/Application Support/CleanMyMac 2/CleanMyMac 2 Helper.app --args -scheduled Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Executable: ~/Library/Application Support/CleanMyMac 2/CleanMyMac 2 Helper.app --args -watchDiskSpace Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.hopster.couponprinter.plist Executable: ~/Library/Application Support/Hopster/CouponPrinter/CouponPrinter Launchd: /Library/LaunchAgents/com.coupons.coupond.plist Executable: /Library/Application Support/Coupons/coupond launchd Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: ~/Library/Internet Plug-Ins/Unity Web Player.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx.plugin Apps: 2 Old Applications: 4 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.4.3) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 193 Apple tasks [Running] 130 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 187 Apple tasks [Running] 131 Apple tasks Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2021-11-11) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2021-11-11) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-26) [Not Loaded] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2022-07-18) [Not Loaded] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2022-07-08) [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2021-07-23) [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-06-07) Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-06) [Not Loaded] com.coupons.coupond.plist (Not signed - installed 2015-06-02) [Not Loaded] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2020-09-13) [Not Loaded] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2021-03-04) [Not Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-12-10) [Not Loaded] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-10-10) [Not Loaded] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-10-10) [Not Loaded] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2022-07-08) [Not Loaded] dummy.txt (Not signed - installed 2021-03-04) User Launch Agents: [Not Loaded] com.adobe.ARM.***.plist (Not signed - installed 2011-07-06) [Not Loaded] com.amazon.music.plist (Not signed - installed 2014-11-02) [Not Loaded] com.apple.SafariBookmarksSyncer.plist (Not signed - installed 2008-12-27) [Not Loaded] com.hopster.couponprinter.plist (Not signed - installed 2015-07-04) [Not Loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (Not signed - installed 2013-12-24) [Not Loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (Not signed - installed 2013-12-24) [Not Loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (Not signed - installed 2013-12-24) User Login Items: [Not Loaded] SpeedTestHelper (App Store - installed 2022-05-06) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-15) RingCentralMeetings: 20.2.8534.0618 (RingCentral, Inc. - installed 2021-04-14) CouponPrinter-FireFox_v2: 5.2.0 (? - installed 2015-06-02) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-15) Backup: Time Machine information not available without Full Drive Access. 11 local snapshots Oldest local snapshot: 2022-07-18 09:39:03 Last local snapshot: 2022-07-20 12:54:39 Performance: System Load: 2.35 (1 min ago) 4.46 (5 min ago) 4.44 (15 min ago) Nominal I/O usage: 0.42 MB/s File system: 36.66 seconds Write speed: 660 MB/s Read speed: 656 MB/s CPU Usage Snapshot: Type Overall System: 9 % User: 90 % Idle: 1 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 320.90 % (Apple) system_profiler (2) 38.68 % (Apple) trustd (3) 25.26 % (Apple) syspolicyd 3.56 % (Apple) EtreCheckPro 3.52 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (6) 927 MB (Apple) EtreCheckPro 603 MB (Etresoft, Inc.) system_profiler (2) 537 MB (Apple) Safari 162 MB (Apple) WindowServer 145 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 168 KB / 72 KB (Apple) trustd 40 KB / 3 KB (Apple) apsd 7 KB / 23 KB (Apple) netbiosd 7 KB / 4 KB (Apple) rapportd 4 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 100 (Apple) system_profiler (2) 21 (Apple) trustd (3) 16 (Apple) syspolicyd 4 (Apple) systemstats (2) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 885 MB Used RAM: 3.45 GB Cached files: 3.68 GB Available RAM: 4.55 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-05-28 iMovie (10.3.3) 2022-06-01 Safari (15.5) 2022-06-01 macOS 11.6.6 (11.6.6) 2022-06-02 Mobile Device (1.0.0.0) 2022-06-07 Zoom (5.10.7.7748) 2022-06-22 Pages (12.1) 2022-06-22 Numbers (12.1) 2022-06-22 Keynote (12.1) 2022-06-23 Adobe Acrobat Reader DC (22.001.20142) (22.001.20142) 2022-07-14 Adobe Acrobat Reader DC (22.001.20169) (22.001.20169) 2022-07-18 Malwarebytes for Mac (1.0) 2022-07-19 macOS 11.6.7 (11.6.7) Clean up: ~/Library/LaunchAgents/com.amazon.music.plist /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper Executable not found ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): 2022-07-18 12:28:48 Contacts.app Crash Executable: /System/Applications/Contacts.app Details: dyld3 mode Crashing on exception: Invalid parameter not satisfying: aString != ni l End of report