EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-16 10:23:47 Download EtreCheck from https://etrecheck.com Runtime: 1:36 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Description: Slowness all around, from boot to internal app use. Crashes and gives black screen with white line-through-circle graphic. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. Clean up - There are orphan files that could be removed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 1 4 GHz Quad-Core Intel Core i7 (i7-6700K) CPU: 4-core 32 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M395X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 121.12 GB disk2 [APFS Virtual drive] 3.12 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 1.14 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2s5 - Macintosh HD (APFS) (Shared - 10.97 GB used) disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 3.00 TB disk2 [APFS Virtual drive] 3.12 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 1.14 TB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2s5 - Macintosh HD (APFS) (Shared - 10.97 GB used) Mounted Volumes: disk2s1 - M************ Data [APFS Virtual drive] 3.12 TB (Shared - 1.14 TB used, 1.99 TB available, 1.96 TB free) APFS Mount point: /System/Volumes/Data disk2s4 - VM [APFS VM] 3.12 TB (Shared - 1 MB used, 1.96 TB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 3.12 TB (Shared - 10.97 GB used, 1.99 TB available, 1.96 TB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en9: iPhone 4 Interface en8: iPhone 3 Interface en6: iPad Interface en5: iPhone Interface en7: iPhone 2 Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.2 (19C57) Time since boot: Less than an hour Configuration Profiles: This computer has configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes 32-bit Applications: 6 32-bit apps Kernel Extensions: /Library/Extensions Wireless360Controller.kext (1.0.0d11) WirelessGamingReceiver.kext (1.0.0d11) 360Controller.kext (1.0.0d11) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 181 Apple tasks [Running] 114 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 186 Apple tasks [Running] 117 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08) [Other] com.adobe.AdobeCreativeCloud.plist (? 54905df0 - installed 2019-11-27) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-20) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-20) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-01-16) [Running] jp.co.canon.ScanGearMF.appl.Canon-MF-Scan-Agent.plist (Canon Inc. - installed 2017-09-12) [Running] jp.co.canon.ScanGearMF.appl.Canon-MFSU-Agent.plist (Canon Inc. - installed 2017-09-12) Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-12-15) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-20) [Running] com.backblaze.bzserv.plist (Backblaze - installed 2019-10-05) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-12-22) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-01-16) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-07-09) [Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2019-11-17) User Launch Agents: [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-08-21) [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2020-01-16) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) User Login Items: [Not Loaded] StartUpHelper (Spotify - installed 2018-12-18) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobePDFViewer: 19.008.20080 (Adobe Systems, Inc. - installed 2018-11-01) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2018-11-01) 3rd Party Preference Panes: Backblaze Backup (installed 2019-10-05) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2020-01-16 07:52:40 Last local snapshot: 2020-01-16 09:40:50 Performance: System Load: 1.17 (1 min ago) 1.24 (5 min ago) 0.82 (15 min ago) Nominal I/O speed: 21.06 MB/s File system: 19.92 seconds Write speed: 562 MB/s Read speed: 854 MB/s CPU Usage Snapshot: Type Overall System 3 % User 3 % Idle 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 35.61 % (?) EtreCheck 7.77 % (App Store) accountsd 1.87 % (Apple) cloudd 1.19 % (Apple) nsurlsessiond 0.63 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 589 MB (App Store) Dropbox 448 MB (Dropbox, Inc.) NotificationCenter 102 MB (Apple) SystemUIServer 82 MB (Apple) cloudd 79 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 2 MB / 84 MB (?) Dropbox 148 KB / 549 KB (Dropbox, Inc.) SystemUIServer 291 B / 12 B (Apple) mdworker_shared 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 9.45 GB Used RAM: 5.50 GB Cached files: 17.05 GB Available RAM: 26.50 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-12-22 Malwarebytes for Mac 2019-12-23 EtreCheck (5.4.8) 2020-01-08 MRTConfigData (1.52) 2020-01-08 XProtectPlistConfigData (2111) Clean up: /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report