EtreCheck version: 5.4.4 (5063) Report generated: 2019-11-14 14:31:20 Download EtreCheck from https://etrecheck.com Runtime: 2:19 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Vintage hardware - This machine may be considered vintage. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, Early 2011) - Vintage! MacBook Pro Model: MacBookPro8,1 1 2,3 GHz Intel Core i5 (i5-2415M) CPU: 2-core 16 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1333  BANK 1/DIMM0 - 8 GB DDR3 1333  Battery: Health = Normal - Cycle count = 84 Video Information: Intel HD Graphics 3000 - VRAM: 512 MB Color LCD 1280 x 800 Drives: disk0 - CT500MX500SSD1 500.11 GB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB (160.67 GB used) disk0s3 - Recovery HD [Recovery] 650 MB Mounted Volumes: disk0s2 - Macintosh HD 499.25 GB (160.67 GB used - 338.32 GB free) Journaled HFS+ Mount point: / Network: Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface en4: iPhone System Software: macOS High Sierra 10.13.6 (17G9016) Time since boot: About 11 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard10/condUninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard10/VideoGuard10.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/net.tunnelblick.tunnelblick.tunnelblickd.plist Executable: /Applications/Tunnelblick.app/Contents/Resources/tunnelblickd Details: Exact match found in the whitelist - probably OK Login Item: /Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app 32-bit Applications: 27 32-bit apps Kernel Extensions: /Library/Application Support/Citrix Receiver CitrixGUSB.kext (19.6.0 - SDK 10.9) /System/Library/Extensions NIUSBDeviceHelper.kext (1.0.8 (R32)) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 161 Apple tasks [Running] 116 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 186 Apple tasks [Running] 113 Apple tasks Launch Agents: [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2019-06-28) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2019-06-28) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2019-06-28) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2014-08-28) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-24) [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2019-06-28) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-31) [Loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (? 606fa614 - installed 2015-08-03) User Launch Agents: [Loaded] com.cisco.videoguard10.plist (? 0 - installed 2018-08-26) [Loaded] com.cisco.videoguard10.uninstall.plist (? 0 - installed 2018-08-26) [Running] com.cisco.videoguardmonitor.plist (? 0 - installed 2018-08-26) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-11-06) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-11-06) [Other] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (? 0 - installed 2014-07-17) User Login Items: iTunesHelper.app (Apple - installed 2019-01-29) (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) NIHardwareAgent.app (? - installed 2014-01-22) (Application - /Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app) Internet Plug-ins: FlashPlayer-10.6: 15.0.0.152 (? - installed 2014-09-17) Default Browser: (? - installed 2019-10-22) NP_2020Player_IKEA: 7.1.0.19 (? - installed 2016-10-04) Flash Player: 15.0.0.152 (? - installed 2014-09-17) npSecEditCtl.MAC.BOC: 3.0.0.2 (? - installed 2015-06-29) CitrixICAClientPlugIn: 19.6.0 (Citrix Systems, Inc. - installed 2019-07-19) SharePointBrowserPlugin: 14.0.0 (? - installed 2010-09-01) JavaAppletPlugin: 15.0.1 (Apple - installed 2014-04-14) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-11-06) iSightAudio: 7.7.3 (Apple - installed 2019-11-06) AirPlay: 2.0 (Apple - installed 2019-11-06) AppleAVBAudio: 683.1 (Apple - installed 2019-11-06) BridgeAudioSP: 4.69.2 (Apple - installed 2019-11-06) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-11-06) 3rd Party Preference Panes: Flash Player (installed 2014-08-28) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 2.63 (1 min ago) 5.22 (5 min ago) 3.85 (15 min ago) Nominal I/O speed: 0.22 MB/s File system: 30.32 seconds Write speed: 446 MB/s Read speed: 506 MB/s CPU Usage Snapshot: Type Overall System 4 % User 7 % Idle 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 25.95 % (?) Google Chrome 7.81 % (Google, Inc.) EtreCheck 7.02 % (App Store) Google Chrome Helper (GPU) 1.39 % (Google, Inc.) ReceiverHelper 0.14 % (? - /usr/local/libexec/ReceiverHelper.app) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 502 MB (App Store) Google Chrome 220 MB (Google, Inc.) Messages 131 MB (Apple) Google Chrome Helper (GPU) 122 MB (Google, Inc.) helpd 121 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 410 KB / 243 KB (?) SystemUIServer 0 B / 384 B (Apple) routined 0 B / 0 B (Apple) NotificationCenter 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 7.47 GB Used RAM: 6.78 GB Cached files: 1.75 GB Available RAM: 9.22 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-10-29 Safari (13.0.3) 2019-10-31 XProtectPlistConfigData (2107) 2019-11-14 EtreCheck (5.4.4) Clean up: ~/Library/LaunchAgents/net.tunnelblick.tunnelblick.LaunchAtLogin.plist /Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh Executable not found Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report