EtreCheckPro version: 6.5.2 (6F007)
Report generated: 2021-10-15 12:27:00
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:03

Performance: Excellent

Problem: Apps are crashing

Major Issues:
    Anything that appears on this list needs immediate attention. 

    Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:
    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 

    Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
    Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
    System modifications - There are a large number of system modifications running in the background.
    x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
    Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
    iMac (Retina 5K, 27-inch, 2017)
    iMac Model: iMac18,3
    4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core
    32 GB RAM - Upgradeable
        BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400 
        BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400 
        BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400 
        BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 

Video Information:
    Radeon Pro 580 - VRAM: 8 GB
        iMac (built-in) 5120 x 2880

Drives:
    disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes)
    Internal PCI-Express 8.0 GT/s x4 NVM Express
        disk0s1 - EFI [EFI] 315 MB
        disk0s2 [APFS Container] 1.00 TB
            disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes)
                disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 422.78 GB used)
                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 471 MB used)
                disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used)
                disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
                disk1s5 (APFS) [APFS Container] (Shared - 15.33 GB used)
                    disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)
                disk1s6 - Update (APFS) (Shared - 3 MB used)

    disk2 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)
    External Thunderbolt 3 Gigabit Serial ATA
        disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
        disk2s2 2.00 TB
        disk2s3 - Boot OS X (Journaled HFS+) 134 MB

    disk3 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)
    External Thunderbolt 3 Gigabit Serial ATA
        disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
        disk3s2 2.00 TB
        disk3s3 - Boot OS X (Journaled HFS+) 134 MB

    disk4 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)
    External SATA

    disk5 - WD My Book 25EE 3.00 TB
    External USB 5 Gbit/s USB
        disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
        disk5s2 - d*********e (Journaled HFS+) 3.00 TB (280.42 GB used)

Mounted Volumes:
    disk1s1 - Macintosh HD - Data [APFS Virtual drive]
        1.00 TB (Shared - 422.78 GB used, 626.70 GB available, 558.67 GB free)
        APFS
        Mount point: /System/Volumes/Data

    disk1s2 - Preboot [APFS Preboot]
        1.00 TB (Shared - 471 MB used, 558.67 GB free)
        APFS
        Mount point: /System/Volumes/Preboot

    disk1s4 - VM [APFS VM]
        1.00 TB (Shared - 2.15 GB used, 558.67 GB free)
        APFS
        Mount point: /System/Volumes/VM

    disk1s5s1 - Macintosh HD [APFS Snapshot]
        1.00 TB (Shared - 15.33 GB used, 626.70 GB available, 558.67 GB free)
        APFS
        Mount point: /
        Read-only: Yes

    disk1s6 - Update
        1.00 TB (Shared - 3 MB used, 558.67 GB free)
        APFS
        Mount point: /System/Volumes/Update

    disk5s2 - d*********e
        3.00 TB (280.42 GB used, 2.72 TB free)
        Journaled HFS+
        Mount point: /Volumes/d*********e
        Owners enabled: No

Network:
    Interface en0: Ethernet
    Interface fw0: Thunderbolt FireWire
    Interface en1: Wi-Fi
        802.11 a/b/g/n/ac
    Interface en5: Bluetooth PAN
    Interface bridge0: Thunderbolt Bridge
    iCloud Quota: 15.96 GB available

System Software:
    macOS Big Sur 11.6 (20G165) 
    Time since boot: Less than an hour

Notifications:

    EtreCheckPro.app
        5 notifications
    Postbox.app
        one notification
    Safari.app
        2 notifications

Security:
    Gatekeeper: App Store and identified developers
    System Integrity Protection: Enabled
⠨    Antivirus software: Apple

Unsigned Files:
    Apps: 1

Old Applications:
    29 x86-only apps

System Extensions:
    [Running] networkextension - version 10.1.4 (Sophos)⠨        Application: /Applications/Sophos/Sophos Network Extension.app - version 10.1.4

    [Running] com.sophos.endpoint.scanextension - version 10.1.4 (Sophos)⠨        Application: /Applications/Sophos/Sophos Scan.app - version 10.1.4
        Description: Scanning Services

Kernel Extensions:
    /Applications/Parallels Desktop.app
        [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (Parallels International GmbH, 14.1.3 45485 - SDK 10.9)
        [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (Parallels International GmbH, 14.1.3 45485 - SDK 10.9)
        [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (Parallels International GmbH, 14.1.3 45485 - SDK 10.9)
        [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (Parallels International GmbH, 14.1.3 45485 - SDK 10.9)

    /Library/Extensions
        [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (Seiko Epson Corporation, 2.7.3)

System Launch Daemons:
    [Not Loaded] 36 Apple tasks
    [Loaded] 190 Apple tasks
    [Running] 137 Apple tasks
    [Other] One Apple task

System Launch Agents:
    [Not Loaded] 16 Apple tasks
    [Loaded] 185 Apple tasks
    [Running] 133 Apple tasks

Launch Daemons:
    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-08-11)
    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-08-11)
    [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-10-09)
    [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-09-30)
    [Running] com.code42.service.plist (Code 42 Software - installed 2021-09-07)
    [Loaded] com.extensis.cache-cleaner.plist (Extensis - installed 2021-05-21)
    [Loaded] com.extensis.plugin-install-helper.plist (Extensis - installed 2021-09-21)
    [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-01)
    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-01)
    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-10-13)
    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-02-10)
    [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-18)
    [Running] com.xrite.device.xrdd.plist (X-Rite, Incorporated - installed 2020-01-30)

Launch Agents:
    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-09-10)
    [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-10-09)
    [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-09-30)
    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-09-30)
    [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2021-10-08)
    [Running] com.extensis.FMCore.plist (Extensis - installed 2021-08-30)
    [Loaded] com.i1Studio.tray.plist (X-Rite, Incorporated - installed 2020-03-10)
    [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-08-01)
    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-10-13)
    [Loaded] com.xrite.device.softwareupdate.plist (X-Rite, Incorporated - installed 2020-01-30)

User Launch Agents:
    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-09-30)
    [Running] com.code42.menubar.plist (Code 42 Software - installed 2021-10-15)
    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-08)
    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-10-14)
    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-10-14)

User Login Items:
    [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2021-10-14)
        Application
        /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app

    [Running] Dropbox (Dropbox, Inc. - installed 2021-10-14)
        Application
        /Applications/Dropbox.app

    [Running] FontDoctorHandler (FontGear Inc. - installed 2021-02-16)
        Modern Login Item
        /Applications/FontDoctor.app/Contents/Library/LoginItems/FontDoctorHandler.app

    [Running] FontDoctorScheduler (FontGear Inc. - installed 2021-02-16)
        Modern Login Item
        /Applications/FontDoctor.app/Contents/Library/LoginItems/FontDoctorScheduler.app

    [Not Loaded] Garmin Express Service (Garmin International - installed 2021-10-01)
        Modern Login Item
        /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app

    [Not Loaded] crashreporter (Garmin International - installed 2021-10-01)
        Modern Login Item
        /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app

    [Not Loaded] ApplicationUpdater (Garmin International - installed 2021-10-01)
        Modern Login Item
        /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app

    [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-08-01)
        Modern Login Item
        /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

    [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-08-01)
        Modern Login Item
        /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

    [Running] Postbox (Postbox, Inc. - installed 2021-09-09)
        Application
        /Applications/Postbox.app

    [Running] Skype (Skype Communications S.a.r.l - installed 2021-10-14)
        Application
        /Applications/Skype.app

    [Not Loaded] SpeedTestHelper (App Store - installed 2021-10-10)
        Modern Login Item
        /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app

    [Loaded] StartUpHelper (Spotify - installed 2020-11-09)
        Modern Login Item
        /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app

    [Running] Suitcase Fusion (Extensis - installed 2021-09-21)
        Application
        /Applications/Suitcase Fusion.app

    [Not Loaded] TrashMeHelper (App Store - installed 2021-10-14)
        Modern Login Item
        /Applications/TrashMe.app/Contents/Library/LoginItems/TrashMeHelper.app

    [Running] i1StudioTray (X-Rite, Incorporated - installed 2020-03-10)
        Application
        /Applications/i1Studio/i1StudioTray.app

    [Running] zoom.us (Zoom Video Communications, Inc. - installed 2021-09-07)
        Application
        /Applications/zoom.us.app

Internet Plug-ins:
    AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-19)
    AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-10-09)
    AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-19)

Safari Extensions:
    Download Video (Parallels International GmbH - installed 2020-01-31)
    LastPass (Marvasol, Inc DBA LastPass - installed 2020-10-14)
    Open in Internet Explorer (Parallels International GmbH - installed 2019-03-12)
    WhatFont (App Store - installed 2020-04-13)

Backup:
    Auto backup: Yes
    Destinations: 
        M*********************o [Local] (Last used)
            Total size: 2.00 TB
            Total number of backups: 91
            Oldest backup: 2020-06-02 23:39:33
            Last backup: 2021-10-15 11:05:48
    11 local snapshots
    Oldest local snapshot: 2021-10-14 13:37:27
    Last local snapshot: 2021-10-15 11:41:52

Performance:
    System Load: 2.49 (1 min ago) 4.99 (5 min ago) 6.59 (15 min ago)
    Nominal I/O speed: 0.17 MB/s
    File system: 18.08 seconds
    Write speed: 1915 MB/s
    Read speed: 1886 MB/s

CPU Usage Snapshot:
    Type Overall
    System: 2 %
    User: 4 %
    Idle: 94 %

Top Processes Snapshot by CPU:
    Process (count) CPU (Source - Location)
    EtreCheckPro 11.44 % (Etresoft, Inc.)
    com.apple.WebKit.Networking 3.58 % (Apple)
    com.apple.WebKit.WebContent (7) 3.16 % (Apple)
    Adobe CEF Helper (Renderer) 3.10 % (Adobe Inc.)
    kernel_task 2.02 % (Apple)

Top Processes Snapshot by Memory:
    Process (count) RAM usage (Source - Location)
    postbox 1.37 GB (Postbox, Inc.)
    Adobe CEF Helper (Renderer) 886 MB (Adobe Inc.)
    EtreCheckPro 802 MB (Etresoft, Inc.)
    com.apple.WebKit.WebContent (7) 793 MB (Apple)
    Code42Service 447 MB (Code 42 Software)

Top Processes Snapshot by Network Use:
    Process Input / Output (Source - Location)
    Code42Service 12 KB / 24 MB (Code 42 Software)
    com.apple.WebKit.Networking 2 MB / 222 KB (Apple)
    Spotify 422 KB / 38 KB (Spotify)
    mDNSResponder 282 KB / 83 KB (Apple)
    Dropbox 51 KB / 199 KB (Dropbox, Inc.)

Top Processes Snapshot by Energy Use:
    Process (count) Energy (0-100) (Source - Location)
    xrdd 7 (X-Rite, Incorporated)
    WindowServer 2 (Apple)
    ZoomPhone 2 (Zoom Video Communications, Inc.)
    Adobe CEF Helper (Renderer) 1 (Adobe Inc.)
    Twitter 1 (App Store)

Virtual Memory Information:
    Physical RAM: 32 GB

    Free RAM: 7.34 GB
    Used RAM: 12.79 GB
    Cached files: 11.87 GB

    Available RAM: 19.21 GB
    Swap Used: 0 B

Software Installs (past 60 days):
    Install Date Name (Version)
    2021-08-16 EPSON Printer Driver (10.85)
    2021-08-18 Microsoft Teams (1.00.416567)
    2021-09-07 Zoom (5.7.6.1320)
    2021-09-07 code42 (8.7.1)
    2021-09-10 ARMDC Agent Installer (1.0.0)
    2021-09-16 Adobe Acrobat DC (21.007.20091) (21.007.20091)
    2021-09-29 Numbers (11.2)
    2021-09-29 Pages (11.2)
    2021-10-01 Garmin Express (0)
    2021-10-04 Keynote (11.2)
    2021-10-05 macOS 11.6 (11.6)
    2021-10-05 Safari (15.0)
    2021-10-05 Device Support Update (1.0.0.0.1.1632960232)
    2021-10-10 Speedtest (1.22)
    2021-10-10 Brother iPrint&Scan (9.1.1)
    2021-10-13 Microsoft AutoUpdate (4.40.21101001)
    2021-10-14 Twitter (8.82)
    2021-10-14 Adobe Acrobat DC (21.007.20099) (21.007.20099)
    2021-10-14 XProtectPlistConfigData (2151)
    2021-10-14 MRTConfigData (1.84)
    2021-10-14 TrashMe (2.1.23)

Diagnostics Information (past 7-30 days):
    2021-10-15 08:34:59 Kernel Panic
        Details:
            panic(cpu 2 caller 0xffffff8002d8f8aa): "UPSB(iMac18,3): thunderbolt p
            ower on failed 0xffffffff\n"@/System/Volumes/Data/SWE/macOS/BuildRoots
            /38cf1d983f/Library/Caches/com.apple.xbs/Sources/IOPCIFamily/IOPCIFami
            ly-428.120.4/IOPCIBridge.cpp:1433


    2021-10-14 20:51:19 Finder.app - High CPU Use
        Executable: /System/Library/CoreServices/Finder.app

    2021-10-14 18:43:33 Postbox.app - High CPU Use
        Executable: /Applications/Postbox.app

    2021-10-14 11:52:18 Microsoft Word.app - High CPU Use (2 times)
        Executable: /Applications/Microsoft Word.app

    2021-10-11 22:28:01 com.apple.WebKit.WebContent - High CPU Use (3 times)
        Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    2021-10-11 18:09:41 Microsoft Excel.app - High CPU Use
        Executable: /Applications/Microsoft Excel.app


End of report