EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-08-31 06:05:03 Download EtreCheckPro from https://etrecheck.com Runtime: 3:30 Performance: Excellent Problem: Other problem Description: Quick look for pdfs doesnâ t work. Pdf files have to be opened to see contents. Major Issues: Anything that appears on this list needs immediate attention. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Small backup drive - Time Machine backup drive is too small. High battery cycle count - Your battery may be losing capacity. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (15-inch, Mid 2012) Status: Obsolete MacBook Pro Model: MacBookPro9,1 2.3 GHz Intel Core i7 (i7-3615QM) CPU: 4-core 16 GB RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1333 BANK 1/DIMM0 - 8 GB DDR3 1333 Battery: Health = Replace Soon - Cycle count = 1746 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1680 x 1050 NVIDIA GeForce GT 650M - VRAM: 512 MB Drives: disk0 - CT1000MX500SSD1 1.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (550.10 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (22 MB used) disk1s3 - Recovery (APFS) [Recovery] (512 MB used) disk1s4 - VM (APFS) [APFS VM] (8.59 GB used) Mounted Volumes: disk1s1 - Macintosh HD Filesystem: APFS Mount point: / Used: 550.10 GB Shared values Size: 1000.00 GB Free: 440.56 GB Available: 442.41 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /private/var/vm Used: 8.59 GB Shared values Size: 1000.00 GB Free: 440.56 GB Network: Interface en0: Ethernet Interface en5: iPad Interface en4: iPhone Interface en6: iPhone 2 Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 2.76 GB available System Software: macOS High Sierra 10.13.6 (17G14033) Time since boot: About 8 hours Configuration Files: File /etc/sudoers size: Found 2467 B but expected 1563 B Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin101750.plugin Preference panel: /Library/PreferencePanes/TeXDistPrefPane.prefPane Apps: 63 Applications: 508 apps 106 32-bit apps 75 unsigned apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) /System/Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (5.0.4 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] USBGenericPrinterClass.kext - com.marvell.kext.USBGenericPrinterClass (1.0.0) [Not Loaded] OlympusDSSDriver.kext - com.olympus.DSSBlockCommandsDevice (1.1.0) System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 179 Apple tasks [Running] 117 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 165 Apple tasks [Running] 112 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-06-26) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-06-26) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-09-10) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-26) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-06-18) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-06-18) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-08-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-10-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-08-16) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-07-11) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-26) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-26) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-06-18) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-08-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Loaded] com.adobe.ARM.***.plist (Not signed - installed 2020-03-03) Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper User Login Items: [Not Loaded] Find Any File Hotkey (Thomas Tempelmann - installed 2023-08-07) Modern Login Item /Applications/Find Any File.app/Contents/Library/LoginItems/Find Any File Hotkey.app [Not Loaded] LPLaunchAtLoginHelperApp (App Store - installed 2023-07-31) Modern Login Item /Applications/LastPass.app/Contents/Library/LoginItems/LPLaunchAtLoginHelperApp.app [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2023-07-30) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app App Extensions: Share services: OneNote - /Applications/Microsoft OneNote.app OneNote - /Applications/Microsoft OneNote 9.37.39 AM.app Finder sync extensions: Backup and Sync from Google - /Applications/Backup and Sync.app QuickLook Previews (legacy): EtreCheckQL - /Applications/EtreCheck.app com.etresoft.etrecheckmas *.etrecheck Google Drive Quick Look - /Applications/Google Drive.app com.adobe.pdf *.pdf public.movie public.image Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-09) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-20) AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-09) iPhotoPhotocast: 7.0 (Apple - installed 2010-09-06) AmazonMP3DownloaderPlugin101750: (?) Audio Plug-ins: AirPlay: 2.0 (Apple - installed 2023-08-30) BridgeAudioSP: 4.69.2 (Apple - installed 2023-08-30) iSightAudio: 7.7.3 (Apple - installed 2023-08-30) AppleAVBAudio: 683.1 (Apple - installed 2023-08-30) ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-03-12) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2023-08-30) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2023-08-30) CoreMediaIO Plug-ins: AppleCamera: 400.6.01 (Apple - installed 2023-08-30) iOSScreenCapture: 814.0 (Apple - installed 2023-08-30) 3rd Party Preference panels: Flash Player (Adobe Systems, Inc. - installed 2020-01-27) TeXDistPrefPane (? - installed 2012-06-08) Backup: Skip System Files: No Mobile backups: Yes Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 1000.00 GB - Disk used: 559.43 GB Destinations: G*****************************t [Local] (Last used) Total size: 999.86 GB Total number of backups: 28 Oldest backup: 2022-08-18 07:46:09 Last backup: 2023-08-30 20:45:52 2 local snapshots Oldest local snapshot: 2023-08-30 21:31:56 Last local snapshot: 2023-08-30 21:40:47 Performance: System Load: 1.91 (1 min ago) 9.39 (5 min ago) 7.64 (15 min ago) Nominal I/O usage: 0.05 MB/s File system: 20.43 seconds Write speed: 465 MB/s Read speed: 475 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 5 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome 20.66 % (Google LLC) WindowServer 9.06 % (Apple) Google Chrome Helper (GPU) 5.82 % (Google LLC) EtreCheckPro 5.80 % (Etresoft, Inc.) Finder 4.62 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (12) 1.41 GB (Google LLC) kernel_task 1.25 GB (Apple) EtreCheckPro 552 MB (Etresoft, Inc.) Google Chrome 334 MB (Google LLC) Mail 161 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 227 KB / 121 KB (Apple) Mail 129 KB / 77 KB (Apple) CalendarAgent 34 KB / 10 KB (Apple) rapportd 19 KB / 2 KB (Apple) apsd 6 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Mail 8 (Apple) WindowServer 4 (Apple) hidd 1 (Apple) Google Chrome Helper (Renderer) (12) 0 (Google LLC) suggestd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 9.04 GB Used RAM: 5.21 GB Cached files: 1.76 GB Available RAM: 10.79 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-07-06 XProtectPlistConfigData (2169) 2023-07-11 ARMDC Agent Installer (1.0.0) 2023-07-31 Olympus Sonority Uninstall (1.3.2) 2023-07-31 Microsoft Outlook for Mac (16.43.20110804) 2023-07-31 Microsoft PowerPoint for Mac (16.43.20110804) 2023-08-01 Microsoft Excel (16.43.20110804) 2023-08-01 Microsoft OneNote (16.43.20110804) 2023-08-01 Microsoft Outlook (16.43.20110804) 2023-08-01 Microsoft PowerPoint (16.43.20110804) 2023-08-01 Microsoft Word (16.43.20110804) 2023-08-06 Security Update 2020-006 (10.13.6) 2023-08-15 Microsoft AutoUpdate (4.62.23081101) 2023-08-16 Zoom (5.15.7.21404) 2023-08-24 MRTConfigData (1.93) 2023-08-24 CompatibilityNotificationData (1.0.5) 2023-08-30 macOS High Sierra (10.13.6) 2023-08-30 SU_TITLE (10.13.6.1.1.1544783150) 2023-08-30 Safari (13.1.2) 2023-08-30 Security Update 2020-005 (10.13.6) Diagnostics Information (past 7-30 days): 2023-08-30 21:34:30 helpd Memory Executable: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd 2023-08-30 21:33:07 OneDrive.app Crash (16 times) Executable: /Applications/OneDrive.app Details: dyld: launch, loading dependent libraries 2023-08-30 21:32:29 Software Update.app Memory Executable: /System/Library/CoreServices/Software Update.app 2023-08-30 07:50:32 Google Chrome.app Crash Executable: /Applications/Google Chrome.app 2023-08-28 14:58:23 EndNote X7.app Crash (4 times) Executable: /Applications/EndNote X7/EndNote X7.app Details: objc_msgSend() selector name: retain End of report