EtreCheck version: 5.6.4 (5222) Report generated: 2020-11-29 10:40:09 Download EtreCheck from https://etrecheck.com Runtime: 4:32 Performance: Good Sandbox: Enabled Full drive access: Enabled Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Hardware Information: MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro13,2 2.9 GHz Dual-Core Intel Core i5 (i5-6267U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 54 Video Information: Intel Iris Graphics 550 - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 U32R59x 3840 x 2160 Drives: disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.04 GB disk1 [APFS Virtual drive] 250.04 GB (Shared by 7 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 120.67 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 295 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk1s5 - Macintosh HD (APFS) [Fusion Drive] (Shared) disk1s5s1 - Macintosh HD (APFS) (Shared - 14.94 GB used) disk1s6 - U****e (APFS) (Shared - 668 KB used) disk2 - WD Ext HDD 1021 2.00 TB External USB 480 Mbit/s USB disk2s1 - E******s (MS-DOS FAT12) 2.00 TB (303.72 GB used) disk3 - WD My Passport 0810 1.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [Core Storage Container] 999.83 GB disk4 - M*********t (Mac OS Extended (Case-sensitive, Journaled, Encrypted)) 999.46 GB (620.93 GB used) disk3s3 - Boot OS X (Journaled HFS+) 134 MB Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 250.04 GB (Shared - 120.67 GB used, 142.16 GB available, 112.26 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 250.04 GB (Shared - 295 MB used, 112.26 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 250.04 GB (Shared - 1.07 GB used, 112.26 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD 250.04 GB (Shared - 14.94 GB used, 142.16 GB available, 112.26 GB free) APFS Mount point: / Read-only: Yes disk1s6 - U****e 250.04 GB (Shared - 668 KB used, 112.26 GB free) APFS Mount point: /System/Volumes/U****e disk2s1 - E******s 2.00 TB (303.72 GB used, 1.70 TB free) MS-DOS FAT12 Mount point: /Volumes/E******s disk4 - M*********t 999.46 GB (620.93 GB used, 379.11 GB available, 378.52 GB free) Mac OS Extended (Case-sensitive, Journaled, Encrypted) Mount point: /Volumes/M*********t Encrypted Network: Interface lpss-serial1: LPSS Serial Adapter (1) Interface lpss-serial2: LPSS Serial Adapter (2) Interface en6: USB Ethernet Interface en9: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en7: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.0.1 (20B29) Time since boot: About an hour Notifications: Telegram.app one notification EtreCheck.app 5 notifications Norton 360.app one notification Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK System Extensions: [Running] SymantecEndpointSecurity - version 9.0.4 (Symantec - 2020-11-29) Application: /Applications/Norton 360.app - version 9.0.6 (Symantec - 2020-11-29) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 173 Apple tasks [Running] 142 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 183 Apple tasks [Running] 140 Apple tasks Launch Agents: [Running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2020-09-13) [Running] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2018-08-02) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-08-30) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2019-10-03) [Loaded] com.epson.pma.launcher.plist (Seiko Epson Corporation - installed 2017-10-19) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-20) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-20) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-09) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-11-10) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2020-10-28) [Running] us.zoom.pluginagent.plist (Zoom Video Communications, Inc. - installed 2020-04-30) Launch Daemons: [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-20) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-09) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-04-05) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-11-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-09) [Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2020-10-28) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2020-10-28) [Running] com.symantec.VPNService.plist (Symantec - installed 2020-10-06) [Running] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2020-10-28) [Other] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2020-10-28) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2020-10-28) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2020-10-28) [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2020-10-28) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2020-10-28) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2020-10-28) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-13) [Not Loaded] com.microsoft.OneDriveMigrationLauncher.plist (Microsoft Corporation - installed 2020-10-09) [Not Loaded] us.zoom.pluginagent.plist (Zoom Video Communications, Inc. - installed 2020-04-30) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2020-11-03) Application /Applications/Backup and Sync.app [Loaded] Day One Helper (App Store - installed 2020-11-19) Modern Login Item /Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app [Running] Dropbox (Dropbox, Inc. - installed 2020-11-17) Application /Applications/Dropbox.app [Running] OneDrive (Microsoft Corporation - installed 2020-10-09) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Skitch Helper (App Store - installed 2020-07-11) Modern Login Item /Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-11-21) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] Norton Secure VPN (Symantec - installed 2020-11-29) Application /Library/Application Support/Symantec/Norton Secure VPN.app Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-11-07) Safari Extensions: Day One Safari Extension (App Store - installed 2020-11-19) LastPass (Marvasol, Inc DBA LastPass - installed 2020-11-12) Privacy Dashboard (App Store - installed 2020-11-17) Privacy Protection (App Store - installed 2020-11-17) Backup: Auto backup: Yes Destinations: M*********t [Local] (Last used) Total size: 999.46 GB Total number of backups: 39 Oldest backup: 2019-05-03 20:18:49 Last backup: 2020-11-29 10:17:32 4 local snapshots Oldest local snapshot: 2020-11-29 07:19:41 Last local snapshot: 2020-11-29 10:15:11 Performance: System Load: 5.16 (1 min ago) 5.80 (5 min ago) 4.89 (15 min ago) Nominal I/O speed: 7.76 MB/s File system: 63.13 seconds Write speed: 929 MB/s Read speed: 1401 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 24 % Idle: 65 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 122.02 % (?) EtreCheck 10.52 % (App Store) Microsoft Edge 4.58 % (Microsoft Corporation) NotificationCenter 1.56 % (Apple) Backup and Sync 1.19 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 450 MB (App Store) Microsoft Word 166 MB (Microsoft Corporation) Microsoft Edge 115 MB (Microsoft Corporation) AppleSpell 114 MB (Apple) Mail 107 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) CalendarAgent 14 MB / 10 MB (Apple) Mail 10 MB / 7 MB (Apple) com.apple.WebKit.Networking.xpc 6 MB / 3 KB (Apple) Other processes 2 MB / 435 KB (?) Dropbox 69 KB / 79 KB (Dropbox, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 35 MB Used RAM: 6.22 GB Cached files: 1.74 GB Available RAM: 1.78 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-11-01 Epson Photo+ (1.0.0) 2020-11-08 macOS Catalina 10.15.7 Supplemental Update 2020-11-08 Gatekeeper Compatibility Data (1.0) 2020-11-08 EPSON Printer Driver (10.85) 2020-11-08 Epson Scan 2 (6.4.94) 2020-11-08 Epson Scanner Monitor (1.0.0) 2020-11-08 Epson Event Manager (2.51.73) 2020-11-08 Epson Scan 2 OCR Component (1.0.0) 2020-11-08 EpsonNet Setup (1.0) 2020-11-08 EPSON Software Updater (2.6.0) 2020-11-08 Epson Customer Research Participation (2.51) 2020-11-08 ET-2760 (1.0) 2020-11-08 Epson PowerENGAGE (3.5.1) 2020-11-08 Epson Connect Printer Setup (1.4.2) 2020-11-10 Adobe Flash Player 2020-11-10 Microsoft AutoUpdate (4.29.20110804) 2020-11-10 Microsoft PowerPoint (16.43.20110804) 2020-11-10 Microsoft Word (16.43.20110804) 2020-11-10 Adobe Pepper Flash Player 2020-11-11 Microsoft Outlook (16.43.20110804) 2020-11-11 Microsoft Excel (16.43.20110804) 2020-11-11 Microsoft OneNote (16.43.20110804) 2020-11-12 Zoom (5.4.58740.1105) 2020-11-12 Safari (14.0.1) 2020-11-12 macOS Big Sur (11.0.1) 2020-11-12 macOS 11.0.1 (11.0.1) 2020-11-12 XProtectPlistConfigData (2135) 2020-11-12 MRTConfigData (1.72) 2020-11-13 Norton For Mac.Universal (8.6.0.175.175) 2020-11-13 DSP_SKU.N360_ESD_8_1_MRF_20440_DSP (8.6.0.175.175) 2020-11-13 iMovie (10.2.1) 2020-11-13 GarageBand (10.4.1) 2020-11-13 Pages (10.0) 2020-11-13 Numbers (10.0) 2020-11-13 Keynote (10.0) 2020-11-17 DuckDuckGo Privacy Essentials (1.4.3) 2020-11-17 Microsoft To Do (2.31) 2020-11-18 Norton Safe Web Plus (1.1.237) 2020-11-19 Day One (5.6.1) 2020-11-20 Telegram (7.2.3) 2020-11-21 WhatsApp (2.2047.10) 2020-11-24 Mimeo Photos (4.2.4) 2020-11-28 EtreCheck (5.6.4) 2020-11-29 Norton For Mac (8.6.0.175.175) 2020-11-29 Norton 360 SKU (8.6.0.175.175) 2020-11-29 Norton Secure VPN (2.12.0.463) Diagnostics Information (past 7-30 days): 2020-11-29 08:57:10 SymDaemon Crash (5 times) Executable: /Library/Application Support/Symantec/*/SymDaemon Details: objc_msgSend() selector name: getCurrentTimeInEpoch 2020-11-29 08:40:44 Norton 360.app Hang Executable: /Applications/Norton 360.app 2020-11-29 07:18:19 secd Crash Executable: /usr/libexec/secd Details: dyld3 mode 2020-11-29 07:16:19 com.symantec.mes.systemextension High CPU Use (28 times) Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension Details: dyld: in dlopen() /Library/Application Support/Symantec/Silo/MES/SEF/symplatform/libspen g.so.1.7.1.280 2020-11-28 19:46:42 com.apple.WebKit.WebContent Crash (3 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent Details: dyld3 mode Bundle controller class: BrowserBundleController 2020-11-28 15:28:24 photoanalysisd High CPU Use (2 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2020-11-28 09:37:04 Backup and Sync.app Crash Executable: /Applications/Backup and Sync.app 2020-11-28 08:21:02 syspolicyd High CPU Use Executable: /usr/libexec/syspolicyd 2020-11-25 06:58:43 Safari.app Crash Executable: /Applications/Safari.app Details: Enabled App Extensions: com.lastpass.lastpassmacdesktop.safariext (N24REP3BMN) (Version: 1121 - Display Version: 4.60.0) LastPass com.symantec.NortonPasswordManager.combined.sw (9PTGMPNXZ2) (Version: 63 - Display Version: 1.1.6) Norton Safe Web com.symantec.NortonPasswordManager.combined.npw (9PTGMPNXZ2) (Version: 1.1.237 - Display Version: 1.1.237) Norton Password Manager com.duckduckgo.macos.PrivacyEssentials.SafariAppExtension (HKE973VLUW) (Version: 14 - Display Version: 1.4.3) Privacy Dashboard 2020-11-24 19:01:22 Photos.app Crash Executable: /System/Applications/Photos.app Details: dyld3 mode 2020-11-22 11:23:53 Microsoft Edge.app Crash (2 times) Executable: /Applications/Microsoft Edge.app Details: dyld: launch, loading dependent libraries End of report