EtreCheck version: 5.2 (5029) Report generated: 2019-06-05 21:19:27 Download EtreCheck from https://etrecheck.com Runtime: 8:38 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Computer is running out of RAM while the same 8GB MacBook is operating with no issue Major Issues: Anything that appears on this list needs immediate attention. Gatekeeper disabled - Gatekeeper security protection is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Low performance - EtreCheck report took over 5 minutes to run. This is unusual. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 4K, 21.5-inch, 2017) iMac Model: iMac18,2 1 3 GHz Intel Core i5 (i5-7400) CPU: 4-core 8 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 2400  ok BANK 1/DIMM0 - 4 GB DDR4 2400  ok Video Information: Radeon Pro 555 - VRAM: 2 GB iMac 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 330.42 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 6.44 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (662.36 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] (Shared - 6.44 GB used) APFS Mount point: /private/var/vm disk2s2 - T******************s 1.96 TB (1.19 TB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface en0: Ethernet Interface en6: iPad Interface en5: iPhone Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.4 (18E227) Time since boot: About a day Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Anywhere System Integrity Protection: Enabled Antivirus apps: CleanMyMac Unsigned Files: Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.HealthMonitor.plist Executable: ~/Library/Application Support/CleanMyMac X/CleanMyMac X HealthMonitor.app/Contents/MacOS/CleanMyMac X HealthMonitor Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.webex.pluginagent.plist Executable: /Users/***/WebExPlugin/webexpluginagent.app/Contents/MacOS/webexpluginagent Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.Updater.plist Executable: ~/Library/Application Support/CleanMyMac X/CleanMyMac X Updater.app/Contents/MacOS/CleanMyMac X Updater Details: Exact match found in the whitelist - probably OK 32-bit Applications: 7 32-bit apps Kernel Extensions: /Library/Application Support/Logitech.localized/Logitech Options.localized LogiMgrDriver.kext (7.12.1 - SDK 10.12) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 183 Apple tasks [Running] 101 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 196 Apple tasks [Running] 100 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-10-02) [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2019-03-15) [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-05-03) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-04-09) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-04-09) [Running] com.webex.pluginagent.plist (? 7ceed2f0 - installed 2019-03-14) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-04-14) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-04-14) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-04-01) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-03-12) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-05-03) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-10-08) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-04-09) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-04-09) User Launch Agents: [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (? 0 - installed 2019-06-04) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (? 0 - installed 2019-05-13) Internet Plug-ins: Silverlight: 5.1.30514.0 (? - installed 2017-07-21) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-20) AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-20) Flash Player: 32.0.0.156 (Adobe Systems, Inc. - installed 2019-03-12) FlashPlayer-10.6: 32.0.0.156 (Adobe Systems, Inc. - installed 2019-03-12) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-03-12) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-16) BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-16) AirPlay: 2.0 (Apple - installed 2019-04-16) AppleAVBAudio: 740.1 (Apple - installed 2019-04-16) BridgeAudioSP: 5.39 (Apple - installed 2019-04-16) iSightAudio: 7.7.3 (Apple - installed 2019-04-16) 3rd Party Preference Panes: Logi Options Launcher (installed 2019-04-10) Time Machine: Time Machine information not available without Full Drive Access. 25 local snapshots Oldest local snapshot: 2019-06-04 21:03:36 Last local snapshot: 2019-06-05 21:03:46 Performance: System Load: 2.45 (1 min ago) 2.14 (5 min ago) 2.00 (15 min ago) Nominal I/O speed: 0.64 MB/s File system: 56.47 seconds Write speed: 67 MB/s Read speed: 50 MB/s CPU Usage Snapshot: Type Overall System 7 % User 11 % Idle 82 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) plugin-container (6) 37.97 % (Mozilla Corporation) Other processes 19.51 % (?) firefox 6.30 % (Mozilla Corporation) EtreCheck 4.25 % (App Store) Microsoft Word 1.01 % (Microsoft Corporation) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 418 MB (App Store) firefox 409 MB (Mozilla Corporation) plugin-container (6) 218 MB (Mozilla Corporation) Microsoft Word 91 MB (Microsoft Corporation) Mail 64 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) kernel_task 19.26 GB / 22.45 GB (Apple) mDNSResponder 8 MB / 660 KB (Apple) firefox 7 MB / 450 KB (Mozilla Corporation) AdobeResourceSy 2 MB / 158 B (?) netbiosd 295 KB / 18 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 18 MB Used RAM: 7.01 GB Cached files: 998 MB Available RAM: 1016 MB Swap Used: 1.06 GB Software Installs (past 30 days): Install Date Name (Version) 2019-05-09 Keynote (9.0) 2019-05-20 Adobe Acrobat Reader DC (19.012.20034) 2019-05-20 VdhCoApp 2019-06-05 EtreCheck (5.2) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report