Shahryar’s MacBook Pro 2019-12-18
 EtreCheck version: 5.4.6 (5073)
Report generated: 2019-12-18 21C00C47 Download EtreCheck from https://etrecheck.com Runtime: 1C54
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Description:
Computer shutsdown. It wont automatically do a restart
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background.
Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
Limited drive access - More information may be available with Full Drive Access.
Hardware Information:
MacBook Pro (Retina, 15-inch, Mid 2014) MacBook Pro Model: MacBookPro11,3
1 2.5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core 16 GB RAM - Not upgradeable
BANK 0/DIMM0 - 8 GB DDR3 1600
BANK 1/DIMM0 - 8 GB DDR3 1600
Battery: Health = Normal - Cycle count = 403
Video Information:
Intel Iris Pro - VRAM: 1536 MB Color LCD 2880 x 1800
NVIDIA GeForce GT 750M - VRAM: 2048 MB
Drives:
disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 450.07 GB
disk2 [APFS Virtual drive] 450.07 GB (Shared by 4 volumes) disk2s1 - Macintosh HD (APFS) (Shared - 247.51 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared)
disk2s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk0s3 [APFS Container] 50.00 GB
disk1 [APFS Virtual drive] 50.00 GB (Shared by 4 volumes) disk1s1 - N***********t (APFS) (Shared)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared)
disk1s4 - VM (APFS) [APFS VM] (Shared)
disk3 - APPLE SD Card Reader 256.79 GB (SD Card) Internal USB 5 Gbit/s USB
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Shahryar’s MacBook Pro 2019-12-18
 disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [Core Storage Container] 256.45 GB
disk4 - T*******d (Journaled HFS+) 256.09 GB (226.75 GB used) disk3s3 - B*******X (Journaled HFS+) 134 MB
Mounted Volumes:
disk2s1 - Macintosh HD
450.07 GB (Shared - 247.51 GB used, 208.83 GB available, 200.78 GB free) APFS
Mount point: /
Encrypted
disk2s4 - VM [APFS VM]
450.07 GB (Shared - 1.07 GB used, 200.78 GB free) APFS
Mount point: /private/var/vm
disk4 - T*******d
256.09 GB (226.75 GB used, 29.34 GB free) Journaled HFS+
Mount point: /Volumes/T*******d
Encrypted
Owners enabled: No
Network:
Interface en5: Thunderbolt Ethernet Interface en11: iPhone 6
Interface en8: iPad
Interface fw0: Thunderbolt FireWire Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: iPhone
Interface en6: iPhone 2
Interface en7: iPhone 3
Interface en9: iPhone 4
Interface en10: iPhone 5
Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.6 (17G9016) Time since boot: Less than an hour
Notifications:
Notifications not available without Full Drive Access.
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Antivirus software: Apple
Unsigned Files:
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK
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Shahryar’s MacBook Pro 2019-12-18
 Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist
Executable: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat
Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/PACESupport.plist
Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK
32-bit Applications:
58 32-bit apps
Kernel Extensions:
/Applications/ExpressVPN.app tap.kext (ExprsVPN LLC, 20150118) tun.kext (ExprsVPN LLC, 20150118)
/Applications/Google Drive File Stream.app dfsfuse.kext (Google, Inc., 35.0 - SDK 10.14)
/Applications/JetDriveToolbox.app
com_smi_scsi_driver_VendorType00.kext (SILICON MOTION, INC., 1.0 - SDK 10.7)
/Library/Application Support/Citrix Receiver CitrixGUSB.kext (Citrix Systems, Inc., 19.10.2 - SDK 10.9)
/System/Library/Extensions PACESupportFamily.kext (5.9 - SDK 10.6)
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns PACESupportLeopard.kext (5.9 - SDK 10.4) PACESupportPanther.kext (5.9 - SDK 10.-1) PACESupportSnowLeopard.kext (5.9 - SDK 10.6) PACESupportTiger.kext (5.9 - SDK 10.4)
System Launch Agents:
[Not Loaded] 15 Apple tasks [Loaded] 158 Apple tasks [Running] 121 Apple tasks
System Launch Daemons:
[Not Loaded] 38 Apple tasks [Loaded] 180 Apple tasks [Running] 118 Apple tasks
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Shahryar’s MacBook Pro 2019-12-18
 Launch Agents:
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-01-31)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.pl ist (Adobe Systems, Inc. - installed 2019-08-11)
[Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-08-01) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-21)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-21) [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2015-10-13)
[Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2019-10-17) [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2019-10-17) [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2019-10-17) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-04)
Launch Daemons:
[Loaded] PACESupport.plist (? ab6b5614 - installed 2012-07-11)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-11)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-11) [Running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-08-01)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-21)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-11-22)
[Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2019-10-17)
[Other] com.expressvpn.tap.plist (Apple - installed 2019-10-24)
[Other] com.expressvpn.tun.plist (Apple - installed 2019-10-24)
[Running] com.fitbit.galileod.plist (? 485714a8 - installed 2015-11-09)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-12-04)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-18)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed )
[Loaded] com.transcend.TSRecoverHandlerHelp.plist (Transcend Information, Inc. - installed 2018-12-28) [Running] com.transcend.TSSleepHandlerHelp.plist (Transcend Information, Inc. - installed 2018-12-28) [Loaded] com.transcend.TSTRIMHandlerHelp.plist (Transcend Information, Inc. - installed 2018-12-28)
User Launch Agents:
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2017-01-31)
[Loaded] com.adobe.ARM.***.plist (? 0 - installed 2019-03-26)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-24)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2019-11-24)
[Loaded] com.pia.pia_manager.plist (Apple - installed 2016-08-31)
[Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2019-08-06) [Loaded] com.spotify.webhelper.plist (? 0 - installed 2018-08-01)
[Loaded] mega.mac.megaupdater.plist (Mega Limited - installed 2018-12-28)
User Login Items:
[Not Loaded] Launcher Disabler (App Store - installed 2019-09-18)
Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app
[Not Loaded] OneDrive Launcher (App Store - installed 2019-09-18)
Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app
[Not Loaded] Slack Login Helper (App Store - installed 2019-09-10)
Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app
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Shahryar’s MacBook Pro 2019-12-18
 [Running] BkmxAgent (Jerry Krinock - installed 2019-12-04)
Modern Login Item /Applications/Synkmark.app/Contents/Library/LoginItems/BkmxAgent.app
[Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2019-11-04)
Modern Login Item
/Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app
[Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-26)
Modern Login Item
/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manage
r.app/Contents/Library/LoginItems/HP Device Monitor.app
[Not Loaded] HP Product Research (HP Inc. - installed 2017-10-26)
Modern Login Item
/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Rese
arch Manager.app/Contents/Library/LoginItems/HP Product Research.app
Internet Plug-ins:
o1dbrowserplugin: 5.41.3.0 (? - installed 2018-03-16)
Default Browser: (? - installed 2019-10-20)
AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2017-08-01) FlashPlayer-10.6: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-02-23) Silverlight: 5.1.50428.0 (? - installed 2016-09-14)
Flash Player: 32.0.0.303 (Adobe Systems, Inc. - installed 2019-12-10) CitrixICAClientPlugIn: 19.10.2 (Citrix Systems, Inc. - installed 2019-11-04) SharePointBrowserPlugin: 14.7.3 (? - installed 2017-04-18)
AdobePDFViewer: 9.5.5 (? - installed 2019-03-26)
googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11)
CentraUpdaterPlugin: 7.7.1 (? - installed 2016-12-06)
Audio Plug-ins:
AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-11-05) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-11-05) AirPlay: 2.0 (Apple - installed 2019-11-05)
AppleAVBAudio: 683.1 (Apple - installed 2019-11-05) BridgeAudioSP: 4.69.2 (Apple - installed 2019-11-05) iSightAudio: 7.7.3 (Apple - installed 2019-11-05)
3rd Party Preference Panes:
Flash Player (installed 2019-11-22) Xmarks for Safari (installed 2018-04-25)
Time Machine:
Time Machine information not available without Full Drive Access.
Performance:
System Load: 1.77 (1 min ago) 5.05 (5 min ago) 4.18 (15 min ago) Nominal I/O speed: 16.90 MB/s
File system: 25.37 seconds
Write speed: 663 MB/s
Read speed: 711 MB/s
CPU Usage Snapshot: Type Overall System 1 %
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Shahryar’s MacBook Pro 2019-12-18
 User 2 % Idle 97 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location) Other processes 14.87 % (?)
EtreCheck 8.15 % (App Store)
System Information 0.39 % (Apple)
deleted 0.27 % (Apple)
Dropbox 0.25 % (Dropbox, Inc.)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location) EtreCheck 638 MB (App Store)
Backup and Sync 462 MB (Google, Inc.)
Dropbox 311 MB (Dropbox, Inc.)
photoanalysisd 170 MB (Apple) iTunesStorageExtension 148 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
com.apple.WebKit.Networking 626 KB / 34 KB (Apple)
Dropbox 79 KB / 327 KB (Dropbox, Inc.)
Other processes 113 KB / 63 KB (?)
SystemUIServer 582 B / 24 B (Apple)
USBserver 0 B / 0 B (? - /Library/Printers/Brother/Utilities/Server/USBserver.app)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 4.35 GB Used RAM: 7.83 GB Cached files: 3.83 GB
Available RAM: 8.17 GB Swap Used: 0 B
Software Installs (past 30 days):
Install Date Name (Version)
2019-11-23 Google Drive File Stream
2019-12-10 Adobe Flash Player
2019-12-12 Adobe Acrobat Reader DC (19.021.20058) 2019-12-15 XProtectPlistConfigData (2110) 2019-12-15 MRTConfigData (1.51)
2019-12-15 Safari (13.0.4) 2019-12-18 EtreCheck (5.4.6)
Diagnostics Information (past 7 days):
Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information.
End of report
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