EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-26 21:00:39 Download EtreCheck from https://etrecheck.com Runtime: 2:55 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: iMac became very slow to wake from sleep Major Issues: Anything that appears on this list needs immediate attention. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 1 3.3 GHz Intel Core i5 (i5-6600) CPU: 4-core 8 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867  BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR3 1867  BANK 1/DIMM1 - Empty Video Information: AMD Radeon R9 M395 - VRAM: 2048 MB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Fusion Drive] 120.99 GB disk2 - Macintosh HD (Journaled HFS+) 2.11 TB (689.57 GB used) disk0s3 - B*******X (Journaled HFS+) 134 MB disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [Fusion Drive] 2.00 TB disk2 - Macintosh HD (Journaled HFS+) 2.11 TB (689.57 GB used) disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB Mounted Volumes: disk2 - Macintosh HD 2.11 TB (689.57 GB used, 1.42 TB free) Journaled HFS+ Mount point: / Network: Interface en0: Ethernet Interface fw0: Thunderbolt FireWire Interface en1: Wi-Fi Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: OS X El Capitan 10.11.6 (15G1611) Time since boot: About 12 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Trusteer, Sophos, Apple, and Malwarebytes Unsigned Files: Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.trusteer.rooks.rooksd.plist Executable: /Library/Rapport/bin/rooksd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.trusteer.rapport.rapportd.plist Executable: /Library/Rapport/bin/rapportd Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Details: Exact match found in the whitelist - probably OK 32-bit Applications: 201 32-bit apps Kernel Extensions: /Applications/Capture One.app LeafFwXDriverMatcher64.kext (1.2.0d1) /Applications/TemperatureMonitor.app BRESINKx86Monitoring.kext (3.0) /Library/Extensions SophosFileProtection.kext (9.7.4 - SDK 10.12) SophosWebProtection.kext (9.7.15 - SDK 10.12) /System/Library/Extensions MaxtorPowSecDriver.kext (4.3.16) com_cy_driver_USB_Device.kext (1.4.0) IOFireWireMxBt.kext (4.2.6) MicrosoftMouse.kext (8.2) HotSync Classic Seize.kext (3.2.1) WD1394_64_109HPDriver.kext (1.0.1 - SDK 10.9) WDUSB_64_109HPDriver.kext (1.0.1 - SDK 10.9) /System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns MicrosoftMouseBluetooth.kext (8.2) MicrosoftMouseUSB.kext (8.2) Startup Items: RetroRun Path: /Library/StartupItems/RetroRun System Launch Agents: [Not Loaded] 7 Apple tasks [Loaded] 143 Apple tasks [Running] 90 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 47 Apple tasks [Loaded] 150 Apple tasks [Running] 91 Apple tasks [Killed] 3 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2014-09-26) [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-03) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-03) [Loaded] com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-08-04) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-04-17) [Running] com.sophos.agent.plist (Sophos - installed 2018-11-26) [Running] com.sophos.uiserver.plist (Sophos - installed 2019-12-09) [Loaded] com.trusteer.rapport.rapportd.plist (? 7d87a10d - installed 2010-06-14) Launch Daemons: [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2012-09-18) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-01-12) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-12-03) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-03-19) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-11-26) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18) [Running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-04-17) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Running] com.sophos.common.servicemanager.plist (Sophos - installed 2018-11-26) [Running] com.trusteer.rooks.rooksd.plist (? 861b4fc7 - installed 2010-06-14) [Loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 - installed 2016-05-21) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2012-09-18) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2010-06-09) [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2018-07-18) [Loaded] com.apple.SafariBookmarksSyncer.plist (Apple - installed 2010-01-29) [Other] com.aviator.agent.plist (? 0 - installed 2014-03-31) [Other] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2014-03-26) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-10-10) User Login Items: [Not Loaded] Skitch Helper (App Store - installed 2018-06-25) Modern Login Item /Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app [Not Loaded] SpeedTestHelper (App Store - installed 2018-05-29) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: LogitechHarmony: 1.0.0.1 (? - installed 2010-01-04) o1dbrowserplugin: 5.41.3.0 (? - installed 2016-03-13) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-10-06) Google Earth Web Plug-in: 7.1 (? - installed 2016-08-19) Default Browser: 601 (Apple - installed 2016-07-25) AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2014-09-26) Flip4Mac WMV Plugin: 2.4.0.11 (? - installed 2011-10-21) Silverlight: 5.1.50901.0 (? - installed 2016-12-05) FlashPlayer-10.6: 32.0.0.321 (Adobe Systems, Inc. - installed 2020-01-21) Flash Player: 32.0.0.321 (Adobe Systems, Inc. - installed 2020-01-21) AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.16 (? - installed 2012-07-14) googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11) iPhotoPhotocast: 7.0 (Apple - installed 2010-04-12) AdobePDFViewer: 9.5.5 (? - installed 2013-05-25) CANONiMAGEGATEWAYDL: 3.0.0.2 (? - installed 2009-03-06) GarminGpsControl: 4.0.1.0 Release (? - installed 2012-01-06) QuickTime Plugin: (? - installed 2015-09-21) ContentUploaderPlugin: 1.2 (? - installed 2007-05-23) JavaAppletPlugin: 15.0.1 (Apple - installed 2012-06-14) Audio Plug-ins: BluetoothAudioPlugIn: 4.4.6 (Apple - installed 2017-08-10) AirPlay: 2.0 (Apple - installed 2016-07-25) AppleAVBAudio: 403.4 (Apple - installed 2016-04-09) iSightAudio: 7.7.3 (Apple - installed 2017-08-10) 3rd Party Preference Panes: AOL Connect (installed 2008-09-17) Box Sync (installed 2013-07-10) DivX (installed 2007-05-23) Flash Player (installed 2020-01-12) Flip4Mac WMV (installed 2011-06-30) Iomega Active Delivery (installed 2007-01-07) Microsoft Keyboard (installed 2005-06-16) Microsoft Mouse (installed 2014-02-19) Rapport (installed 2010-06-19) Squeeze (installed 2010-03-04) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.63 (1 min ago) 2.01 (5 min ago) 2.04 (15 min ago) Nominal I/O speed: 1.11 MB/s File system: 26.73 seconds Write speed: 198 MB/s Read speed: 1174 MB/s CPU Usage Snapshot: Type Overall System 2 % User 7 % Idle 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 23.10 % (?) EtreCheck 12.07 % (App Store) BoxSyncEngine 1.48 % (? - /Library/PreferencePanes/Box Sync.prefPane/Contents/MacOS/BoxSyncHelper.app) plugin-container 0.60 % (Mozilla Corporation) com.apple.WebKit.Networking 0.49 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 551 MB (App Store) plugin-container 155 MB (Mozilla Corporation) firefox 142 MB (Mozilla Corporation) com.apple.MediaLibraryService 119 MB (Apple) iTunes 77 MB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 26 MB Used RAM: 6.71 GB Cached files: 1.27 GB Available RAM: 1.29 GB Swap Used: 904 MB Software Installs (past 30 days): Install Date Name (Version) 2020-01-21 Adobe Flash Player 2020-01-22 XProtectPlistConfigData (2112) 2020-01-22 MRTConfigData (1.53) 2020-01-26 EtreCheck (5.4.8) Clean up: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Executable not found ~/Library/LaunchAgents/com.aviator.agent.plist ./UpdateAviator.sh Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report