EtreCheck version: 3.4.3 (446) Report generated 2021-03-15 14:48:05 Download EtreCheck from https://etrecheck.com Runtime: 3:55 Performance: Good Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software. Problem: Beachballing Description: Computer often sluggish to commands, and frequent beachball Hardware Information: â iMac (21.5-inch, Mid 2011) [Technical Specifications] - [User Guide] - [Warranty & Service] iMac - model: iMac12,1 1 2.8 GHz Intel Core i7 (i7-2600S) CPU: 4-core 12 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 2 GB DDR3 1333 MHz ok BANK 1/DIMM0 2 GB DDR3 1333 MHz ok BANK 0/DIMM1 4 GB DDR3 1333 MHz ok BANK 1/DIMM1 4 GB DDR3 1333 MHz ok Handoff/Airdrop2: not supported Wireless: en1: 802.11 a/b/g/n Video Information: â AMD Radeon HD 6770M - VRAM: 512 MB iMac 1920 x 1080 Disk Information: â ST31000528AS disk0: (1 TB) (Rotational) [Show SMART report] EFI (disk0s1 - MS-DOS FAT32) [EFI]: 210 MB Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (684.96 GB free) Recovery HD (disk0s3 - HFS+) [Recovery]: 650 MB HL-DT-STDVDRW GA32N () USB Information: â USB20Bus Apple Inc. FaceTime HD Camera (Built-in) hub_device Seagate Backup+ Hub Seagate Backup+ Hub BK Backup+ Hub BK disk1: (4 TB) EFI (disk1s1 - MS-DOS FAT32) [EFI]: 210 MB TM backup (disk1s2 - Journaled HFS+) /Volumes/TM backup 1 : 4.00 TB (2.39 TB free) Apple Inc. BRCM2046 Hub Apple Inc. Bluetooth USB Host Controller USB20Bus hub_device USB2.0Hub Generic Mass Storage Device Apple Computer, Inc. IR Receiver Apple Internal Memory Card Reader Thunderbolt Information: â Apple Inc. thunderbolt_bus Virtual disks: â TechTool Pro 11.0.6 Installer (disk2s1 - HFS+) /Volumes/TechTool Pro 11.0.6 Installer : 233 MB (22 MB free) Physical disk: Disk Image 233 MB (22 MB free) System Software: â macOS 10.13.6 (17G14042) - Time since boot: about 28 days Gatekeeper: â Mac App Store and identified developers Possible adware: â Unknown file: /Library/LaunchAgents/com.audiojinglex.soundtree.agent.plist /Library/Audio/Plug-Ins/HAL/Audiojingle.driver/Contents/Resources/Audiojingleagent.xpc/Contents/MacOS/Audiojingleagent Unknown file: /Library/LaunchDaemons/com.audiojinglex.soundtree.agent.plist /Library/Audio/Plug-Ins/HAL/Audiojingle.driver/Contents/Resources/Audiojingleagent.xpc/Contents/MacOS/Audiojingleagent 2 possible adware files found. [Remove/Report] Kernel Extensions: â /Library/Application Support/Roxio [not loaded] com.roxio.TDIXController (2.0) [Lookup] /Library/Extensions [not loaded] com.microsoft.VirtualPC.Networking.1040 (7.0.3) [Lookup] /System/Library/Extensions [loaded] com.hzsystems.terminus.driver (4) [Lookup] [not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Lookup] [not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup] System Launch Agents: â [not loaded] 10 Apple tasks [loaded] 159 Apple tasks [running] 120 Apple tasks [killed] 5 Apple tasks 5 processes killed due to insufficient RAM System Launch Daemons: â [not loaded] 36 Apple tasks [loaded] 174 Apple tasks [running] 117 Apple tasks [killed] 9 Apple tasks 9 processes killed due to insufficient RAM Launch Agents: â [not loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 ba46f95b - installed 2011-11-26) [Lookup] [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09) [Lookup] [loaded] com.adobe.ElementsAutoCreator-18.0.plist (Adobe Systems, Inc. - installed 2020-06-28) [Lookup] [running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-25) [Lookup] [not loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-25) [Lookup] [loaded] com.audiojinglex.soundtree.agent.plist (? 5c0ee2b3 f7cb631b - installed 2018-08-22) [Lookup] [running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2020-11-21) [Lookup] [running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2020-11-21) [Lookup] [loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-12) [Lookup] [loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-12) [Lookup] [running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-02-17) [Lookup] [loaded] com.oracle.java.Java-Updater.plist (Oracle America, Inc. - installed 2021-02-08) [Lookup] Launch Daemons: â [running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Lookup] [running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Lookup] [loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-06-28) [Lookup] [loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-25) [Lookup] [loaded] com.audiojinglex.soundtree.agent.plist (? 5c0ee2b3 f7cb631b - installed 2018-08-22) [Lookup] [running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2020-11-21) [Lookup] [running] com.bjango.istatmenus.fans.plist (Bjango Pty Ltd - installed 2020-11-21) [Lookup] [loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2018-08-22) [Lookup] [loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-12) [Lookup] [running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-02-17) [Lookup] [running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-02-17) [Lookup] [loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11) [Lookup] [loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup] [loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2020-12-09) [Lookup] [loaded] com.stclairsoft.AppTamerAgent.plist (St. Clair Software - installed 2020-01-22) [Lookup] User Launch Agents: â [loaded] com.adobe.AAM.Updater-1.0.plist (? 6a3cceca ba46f95b - installed 2011-11-27) [Lookup] [loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-25) [Lookup] [loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Lookup] [running] com.ecamm.printopia.plist (Decisive Tactics, Inc. - installed 2016-12-07) [Lookup] [running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-02-14) [Lookup] [running] com.hp.printerAgent.plist (? 24668d12 bf426854 - installed 2012-09-04) [Lookup] [not loaded] com.propaganda.dejavu.dvmonitor.plist (? dae00d48 f4d38546 - installed 2017-07-11) [Lookup] User Login Items: â Caffeine-Intel Application (/Applications/Caffeine-Intel.app) Dropbox Application (/Applications/Dropbox.app) Internet Plug-ins: â Flip4Mac WMV Plugin: 3.3.8.1 (installed 2017-08-21) [Lookup] JavaAppletPlugin: Java 8 Update 281 build 09 (installed 2021-02-08) Check version QuickTime Plugin: 7.7.3 (installed 2020-09-27) AdobePDFViewerNPAPI: 17.012.20098 (installed 2021-03-11) [Lookup] AdobePDFViewer: 21.001.20145 (installed 2021-03-11) [Lookup] CANONiMAGEGATEWAYDL: 3.1.0.2 (installed 2017-04-26) [Lookup] Default Browser: Unknown (installed 2019-10-17) SharePointBrowserPlugin: 14.7.7 (installed 2017-09-21) [Lookup] GarminGpsControl: 4.2.0.0 (installed 2014-03-31) [Lookup] Silverlight: 5.1.41212.0 (installed 2017-04-26) [Lookup] iPhotoPhotocast: 7.0 (installed 2013-04-20) Safari Extensions: â [enabled] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2018-11-19) Audio Plug-ins: â Hear: 1.1.0 (installed 2011-12-21) [Lookup] 3rd Party Preference Panes: â Déjà Vu (installed 2017-07-11) [Lookup] Dictionary Cleaner (installed 2008-09-03) [Lookup] EarthDesk (installed 2017-07-26) [Lookup] Flip4Mac WMV (installed 2017-08-21) [Lookup] Java (installed 2020-12-09) [Lookup] MacFUSE (installed 2008-12-19) [Lookup] NuFile (installed 2006-11-04) [Lookup] Printopia (installed 2017-04-26) [Lookup] Witch (installed 2017-04-26) [Lookup] Time Machine: â Skip System Files: NO Mobile backups: OFF Auto backup: YES Volumes being backed up: Macintosh HD: Disk size: 999.35 GB Disk used: 314.39 GB Destinations: TM backup [Local] Total size: 4.00 TB Total number of backups: 85 Oldest backup: 19/10/19, 10:59 p.m. Last backup: 15/3/21, 2:25 p.m. Size of backup disk: Excellent Backup size 4.00 TB > (Disk size 999.35 GB X 3) Top Processes by CPU: â 9% mdworker 8% mdworker 3% trustd 3% WindowServer 2% trustd Top Processes by Memory: â 1.18 GB kernel_task 386 MB Safari 343 MB com.apple.WebKit.WebContent 313 MB com.apple.WebKit.WebContent 304 MB Dropbox Top Processes by Network Use: â Input Output Process name 471 MB 168 KB netbiosd 212 MB 61 MB mDNSResponder 5 MB 3 MB Dropbox 25 KB 177 KB com.apple.WebKit.Networking 0 B 22 KB SystemUIServer Top Processes by Energy Use: â 4.54 WindowServer 2.52 Microsoft Excel 0.78 iStat Menus Status 0.68 launchd Virtual Memory Information: â 3.84 GB Available RAM 1.07 GB Free RAM 8.16 GB Used RAM 2.76 GB Cached files 767 MB Swap Used Software installs: â Adobe Acrobat Reader DC (21.001.20138): (installed 2021-02-16) Malwarebytes for Mac: (installed 2021-02-17) Adobe Acrobat Reader DC (21.001.20140): (installed 2021-02-23) Adobe Acrobat Reader DC (21.001.20142): (installed 2021-02-26) Adobe Acrobat Reader DC (21.001.20145): (installed 2021-03-11) TechTool Pro 11.0.6: (installed 2021-03-15) Install information may not be complete. Diagnostics Information: â 2021-03-14 18:43:15 com.apple.WebKit.WebContent High CPU use [Open] [Details] 2021-03-12 15:49:57 1Password 7.app Crash [Open] 2021-02-14 21:51:23 Last shutdown cause: 3 - Hard shutdown