EtreCheck version: 5.2 (5029) Report generated: 2019-05-22 05:14:44 Download EtreCheck from https://etrecheck.com Runtime: 3:43 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Computer is shutting off and will not restart unless I unplug the powe r cable from the wall, plug back in, and then restart. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (27-inch, Late 2012) iMac Model: iMac13,2 1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core 16 RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600  ok BANK 1/DIMM0 - 8 GB DDR3 1600  ok BANK 0/DIMM1 - Empty BANK 1/DIMM1 - Empty Video Information: NVIDIA GeForce GTX 660M - VRAM: 512 MB iMac 2560 x 1440 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 355.44 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 8.59 GB used) disk2 - WD My Passport 25E3 1.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - M*****************c (Journaled HFS+) 999.83 GB (294.73 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (635.12 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] (Shared - 8.59 GB used) APFS Mount point: /private/var/vm disk2s2 - M*****************c 999.83 GB (705.09 GB free) Journaled HFS+ Mount point: /Volumes/M*****************c Network: Interface usbmodeme0012e42: SAMSUNG_Android_SCH-I535 Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface fw0: Thunderbolt FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.4 (18E226) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK 32-bit Applications: 32 32-bit apps Kernel Extensions: /Applications/Google Drive File Stream.app dfsfuse.kext (31.0 - SDK 10.14) /System/Library/Extensions FitbitUSBCable.kext (1.0 - SDK 10.11) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 166 Apple tasks [Running] 118 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 175 Apple tasks [Running] 122 Apple tasks [Other] 2 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-16) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-10) Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-16) [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-16) [Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-15) [Loaded] com.ea.origin.ESHelper.plist (? bf03fe3b - installed 2014-12-14) [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-10-12) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-02-14) [Loaded] com.spotify.webhelper.plist (? 0 - installed 2018-09-13) User Login Items: Backup and Sync.app (Google, Inc. - installed 2019-04-11) (Application - /Applications/Backup and Sync.app) Google Chrome.app (Google, Inc. - installed 2019-05-22) (Application - /Applications/Google Chrome.app) Google Drive File Stream.app (Google, Inc. - installed 2019-05-22) (Application - /Applications/Google Drive File Stream.app) iTunesHelper.app (Apple - installed 2019-05-01) (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) Internet Plug-ins: Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2013-05-02) FlashPlayer-10.6: 21.0.0.226 (? - installed 2016-04-22) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-22) AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-22) o1dbrowserplugin: 5.41.3.0 (? - installed 2015-12-15) Flash Player: 21.0.0.226 (? - installed 2016-04-22) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-10-03) googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11) Silverlight: 5.1.30514.0 (? - installed 2014-10-10) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-01) BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-05-01) AirPlay: 2.0 (Apple - installed 2019-05-01) AppleAVBAudio: 740.1 (Apple - installed 2019-05-01) BridgeAudioSP: 5.39 (Apple - installed 2019-05-01) iSightAudio: 7.7.3 (Apple - installed 2019-05-01) 3rd Party Preference Panes: Flash Player (installed 2016-04-15) Flip4Mac WMV (installed 2013-03-29) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2019-05-14 06:11:07 Last local snapshot: 2019-05-22 05:01:51 Performance: System Load: 1.96 (1 min ago) 2.94 (5 min ago) 2.36 (15 min ago) Nominal I/O speed: 12.12 MB/s File system: 35.31 seconds Write speed: 111 MB/s Read speed: 147 MB/s CPU Usage Snapshot: Type Overall System 11 % User 17 % Idle 73 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 60.08 % (?) Google Chrome Helper 23.45 % (Google, Inc.) Google Chrome 18.86 % (Google, Inc.) EtreCheck 3.89 % (App Store) fontd 1.40 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 492 MB (App Store) Dropbox 208 MB (? - ~/Library/Application Support/Dropbox/Dropbox.app) Google Chrome 204 MB (Google, Inc.) Backup and Sync 202 MB (Google, Inc.) Messages 192 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) apsd 637 KB / 231 KB (Apple) Dropbox 82 KB / 105 KB (? - ~/Library/Application Support/Dropbox/Dropbox.app) mDNSResponder 137 KB / 47 KB (Apple) rapportd 26 KB / 14 KB (Apple) netbiosd 1 KB / 690 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 97 MB Used RAM: 8.09 GB Cached files: 7.82 GB Available RAM: 7.91 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-05-02 MRTConfigData (1.41) 2019-05-07 XProtectPlistConfigData (2103) 2019-05-22 Adobe Acrobat Reader DC (19.012.20034) 2019-05-22 Google Drive File Stream 2019-05-22 Gatekeeper Configuration Data (166) 2019-05-22 EtreCheck (5.2) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report