EtreCheck version: 6.2.2 (6C004) Report generated: 2020-03-19 16:45:10 Download EtreCheck from https://etrecheck.com Runtime: 7:06 Performance: Below Average Problem: Apps are crashing Description: Mail suddenly quits Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Small backup drive - Time Machine backup drive is too small. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Kernel extensions present - This machine has kernel extensions that may not work in the future. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Mid 2011) iMac Model: iMac12,1 1 2.8 GHz Intel Core i7 (i7-2600S) CPU: 4-core 16 RAM - At maximum BANK 0/DIMM0 - 4 GB DDR3 1333 BANK 1/DIMM0 - 4 GB DDR3 1333 BANK 0/DIMM1 - 4 GB DDR3 1333 BANK 1/DIMM1 - 4 GB DDR3 1333 Video Information: AMD Radeon HD 6770M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - Hitachi HDS722020ALA330 2.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - Macintosh HD (Journaled HFS+) 2.00 TB (1.43 TB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk1 - WD My Book 111A 2.00 TB External USB 480 Mbit/s USB disk1s1 [Partition Map] 32 KB disk1s3 - T*****************p (Journaled HFS+) 2.00 TB (1.98 TB used) disk2 - WD Elements 2621 2.00 TB External USB 480 Mbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - P*************o (Journaled HFS+) 2.00 TB (14.81 GB used) Mounted Volumes: disk0s2 - Macintosh HD 2.00 TB (1.43 TB used, 570.07 GB available, 568.07 GB free) Journaled HFS+ Mount point: / disk1s3 - T*****************p 2.00 TB (1.98 TB used, 15.84 GB free) Journaled HFS+ Mount point: /Volumes/T*****************p disk2s2 - P*************o 2.00 TB (14.81 GB used, 1.99 TB free) Journaled HFS+ Mount point: /Volumes/P*************o Network: Interface en0: Ethernet Interface en5: iPad Interface en4: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 2.60 GB available File sharing: Enabled Printer sharing: Enabled Screen sharing: Enabled Remote login: Enabled System Software: macOS High Sierra 10.13.6 (17G11023) Time since boot: About 2 days Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and CleanMyMac File sharing: Enabled Printer sharing: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Unsigned files are hidden. 6 unsigned processes 14 unsigned apps 32-bit Applications: 77 32-bit apps Kernel Extensions: /Applications/Toast 9 Titanium/Toast Titanium.app [Not Loaded] RoxioBluRaySupport.kext (1.1.6) [Not Loaded] TDIXController.kext (2.0) /Library/Extensions [Not Loaded] ham.kext (20111101) /System/Library/Extensions [Not Loaded] Seagate Storage Driver.kext (5.1.1 (26511)) [Not Loaded] WD1394HPDriver.kext (1.0.9) [Not Loaded] WDUSBHPDriver.kext (1.0.11) /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns [Not Loaded] SeagateLeafPowSecDriver_10_4.kext (5.1.1 (26511)) [Not Loaded] SeagateLeafPowSecDriver_10_5.kext (5.1.1 (26511)) [Not Loaded] SeagateDriveIcons.kext (5.1.1 (26511)) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 160 Apple tasks [Running] 116 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 182 Apple tasks [Running] 119 Apple tasks [Other] 2 Apple tasks Launch Agents: [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2015-11-05) [Not Loaded] com.maintain.CocktailPurgeInactiveMemory.plist (Apple - installed 2020-01-24) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-02-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-24) [Running] com.backblaze.bzserv.plist (Backblaze - installed 2019-09-18) [Loaded] com.macpaw.CleanMyMac2.Agent.plist (? 8be0689f - installed 2014-10-30) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Running] com.surteesstudios.hddfancontroldaemon.plist (? 750580a6 - installed 2014-06-04) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-08-08) [Other] com.apple.SafariBookmarksSyncer.plist (? 0 - installed 2011-07-05) [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2020-03-17) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.maintain.CocktailUserLibraryDirectory.plist (Apple - installed 2018-12-14) User Login Items: [Not Loaded] AppCleaner Helper (? - installed 2014-10-30) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app [Running] DashlaneAgent (Dashlane - installed 2019-09-16) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app [Not Loaded] DashlaneAutoStartHelper (Dashlane - installed 2019-09-16) Modern Login Item /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app [Not Loaded] Who's On My WiFi Helper (App Store - installed 2018-07-03) Modern Login Item /Applications/Who's On My WiFi.app/Contents/Library/LoginItems/Who's On My WiFi Helper.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-13) Flash Player: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-13) LogMeIn: 1.0.586 (? - installed 2011-12-16) LogMeInSafari32: 1.0.586 (? - installed 2011-07-12) SharePointBrowserPlugin: 14.2.4 (? - installed 2012-10-16) LogMeInSafari64: 1.0.586 (? - installed 2011-07-12) Silverlight: 5.1.50901.0 (? - installed 2017-01-04) JavaAppletPlugin: 15.0.1 (Apple - installed 2014-12-09) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-03-14) iSightAudio: 7.7.3 (Apple - installed 2020-03-14) AirPlay: 2.0 (Apple - installed 2020-03-14) AppleAVBAudio: 683.1 (Apple - installed 2020-03-14) BridgeAudioSP: 4.69.2 (Apple - installed 2020-03-14) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-03-14) Safari Extensions: AdBlock.safariextz (BetaFish, Inc. - installed 2018-10-22) Add To Amazon Wish List.safariextz (Amazon.com - installed 2013-01-19) Blur.safariextz (Abine, the online privacy company. - installed 2018-10-22) Breaking News.safariextz (The New York Times - installed 2010-11-13) Dashlane (Dashlane - installed 2019-09-16) Disconnect.safariextz (Disconnect - installed 2014-03-09) Facebook Cleaner.safariextz (Sonny Fazio - installed 2014-03-30) Facebook Photo Zoom.safariextz (Regis Gaughan - installed 2014-12-09) Ghostery.safariextz (GHOSTERY, Inc. - installed 2018-03-31) Rotten Tomatoes.safariextz (Phu Bui-Quang - installed 2010-11-13) WOT.safariextz (WOT Services Ltd - installed 2016-01-06) clea.nr Videos.safariextz (A Cleaner Internet - installed 2016-04-07) 3rd Party Preference Panes: Backblaze Backup (Backblaze - installed 2019-09-18) Flash Player (Adobe Systems, Inc. - installed 2020-02-25) HDD Fan Control (? - installed 2014-12-21) TechTool Protection (? - installed 2011-07-08) Time Machine: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 2.00 TB - Disk used: 1.43 TB Destinations: T*****************p [Local] (Last used) Total size: 2.00 TB Total number of backups: 107 Oldest backup: 2018-02-11 11:34:28 Last backup: 2020-03-19 11:48:11 Performance: System Load: 1.55 (1 min ago) 1.67 (5 min ago) 1.53 (15 min ago) Nominal I/O speed: 0.50 MB/s File system: 48.16 seconds Write speed: 39 MB/s Read speed: 34 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 7 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 45.52 % (Apple) trustd (4) 18.70 % (Apple) EtreCheckPro 4.14 % (Etresoft, Inc.) MRT 2.68 % (Apple) WindowServer 2.60 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) kernel_task 1.23 GB (Apple) softwareupdated 651 MB (Apple) mdworker (22) 567 MB (Apple) EtreCheckPro 548 MB (Etresoft, Inc.) system_profiler (2) 334 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 18 MB / 3 MB (Apple) netbiosd 82 KB / 54 KB (Apple) apsd 36 KB / 18 KB (Apple) rapportd 3 KB / 3 KB (Apple) SystemUIServer 0 B / 812 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) system_profiler (2) 13 (Apple) trustd (4) 5 (Apple) MRT 2 (Apple) HDDFanControlDaemon 2 (? - /Library/Application Support/HDD Fan Control) WindowServer 2 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 3.36 GB Used RAM: 6.86 GB Cached files: 5.78 GB Available RAM: 9.14 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-08 The Unarchiver (4.2.0) 2020-03-13 Adobe Flash Player (32.0.0.344) 2020-03-13 SU_TITLE (10.13.6.1.1.1544783150) 2020-03-13 CompatibilityNotificationData (1.0.5) 2020-03-13 App Uninstaller (1.0) 2020-03-13 Disk Cleaner (1.6) 2020-03-13 Cleaner-App (8.0.2) 2020-03-14 Safari (13.0.5) 2020-03-14 Security Update 2020-001 (10.13.6) 2020-03-19 XProtectPlistConfigData (2116) 2020-03-19 MRTConfigData (1.57) Clean up: ~/Library/LaunchAgents/com.apple.SafariBookmarksSyncer.plist /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyncClient Executable not found Diagnostics Information (past 7-30 days): 2020-03-19 16:36:53 Mail.app Memory Executable: /Applications/Mail.app Details: *** Terminating app due to uncaught exception 'NSRangeException', reas on: '*** -[__NSArrayM objectAtIndexedSubscript:]: index 92233720368547 75807 beyond bounds [0 .. 2]' terminating with uncaught exception of type NSException abort() called 2020-03-17 14:07:02 Software Update.app Memory Executable: /System/Library/CoreServices/Software Update.app 2020-03-17 11:07:12 Microsoft Excel.app Hang Executable: /Applications/Microsoft Office 2011/Microsoft Excel.app 2020-03-14 18:39:14 mobileassetd Memory Executable: /usr/libexec/mobileassetd 2020-03-14 12:21:49 cloudd Crash Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd Details: Detected over-release of a CFTypeRef 2020-03-14 11:57:26 com.apple.WebKit.WebContent Memory Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2020-03-14 11:37:20 Dashlane.app Crash Executable: /Applications/Dashlane.app 2020-03-13 19:04:32 CoreServicesUIAgent.app Memory Executable: /System/Library/CoreServices/CoreServicesUIAgent.app 2020-03-13 16:50:23 helpd Memory Executable: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd 2020-03-13 14:54:14 mds Memory Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds End of report