EtreCheck version: 5.3.3 (5036) Report generated: 2019-08-21 15:20:35 Download EtreCheck from https://etrecheck.com Runtime: 19:39 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Opening applications, documents, downloading even small files or loadi ng web pages is very slow. Sometimes cursor is slow to respond. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Failing hard drive - This machine has a hard drive that appears to be failing. Antivirus software problems - Antivirus software is causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance. Upgradeable RAM - This machine has upgradeable RAM that would help its performance. Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Vintage hardware - This machine may be considered vintage. Encrypting or decrypting - A drive is currently encrypting or decrypting. The computer may run more slowly than normal until the process finishes. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, Early 2011) - Vintage! MacBook Pro Model: MacBookPro8,1 1 2.3 GHz Intel Core i5 (i5-2415M) CPU: 2-core 4 RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333  ok BANK 1/DIMM0 - 2 GB DDR3 1333  ok Battery: Health = Normal - Cycle count = 423 Video Information: Intel HD Graphics 3000 - VRAM: 384 MB Color LCD 1280 x 800 Drives: disk0 - Hitachi HTS545050B9SA02 500.11 GB (Mechanical - 5400 RPM) Internal SATA 1.5 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes) disk1s1 - m***S (APFS) (Shared - 36.13 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - m***S 499.90 GB (Shared - 36.13 GB used - 458.79 GB free) APFS Mount point: / Encryption/Decryption: in progress disk1s4 - VM [APFS VM] 499.90 GB (Shared - 3.22 GB used - 458.79 GB free) APFS Mount point: /private/var/vm disk2s1 - C**********X 122 MB (112 MB used - 9 MB free) Mac OS Extended Disk Image Mount point: /Volumes/C**********X Owners enabled: No disk3s2 - G***********e 215 MB (215 MB used) Mac OS Extended Disk Image Mount point: /private/tmp/dmg.17mEmr Owners enabled: No Network: Interface en0: Ethernet Interface en4: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS High Sierra 10.13.3 (17D47) Time since boot: About an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: CleanMyMac Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK 32-bit Applications: One 32-bit app System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 153 Apple tasks [Running] 90 Apple tasks [Killed] 32 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 181 Apple tasks [Running] 84 Apple tasks [Killed] 27 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08) [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2019-08-08) [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-08-18) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-08-21) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2019-08-08) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-08-08) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-08-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-07-15) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2019-08-08) User Launch Agents: [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2019-08-07) [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2019-08-21) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2019-08-21) User Login Items: iTunesHelper.app (Apple - installed 2019-08-11) (Application - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) Internet Plug-ins: AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-03) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-03) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2018-01-19) BluetoothAudioPlugIn: 6.0.2 (Apple - installed 2018-01-19) AirPlay: 2.0 (Apple - installed 2018-01-19) AppleAVBAudio: 625.5 (Apple - installed 2018-01-19) BridgeAudioSP: 3.24 (Apple - installed 2018-01-19) iSightAudio: 7.7.3 (Apple - installed 2018-01-19) Time Machine: Time Machine Not Configured! Performance: System Load: 1.93 (1 min ago) 1.72 (5 min ago) 1.76 (15 min ago) Nominal I/O speed: 2.74 MB/s File system: 88.00 seconds Write speed: 1 MB/s Read speed: 9 MB/s CPU Usage Snapshot: Type Overall System 7 % User 5 % Idle 87 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 23.39 % (?) Microsoft Excel 9.35 % (Microsoft Corporation) EtreCheck 6.95 % (App Store) helpd 4.02 % (Apple) trustd 1.72 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 409 MB (App Store) Microsoft Excel 207 MB (Microsoft Corporation) Google Chrome 77 MB (Google, Inc.) Finder 69 MB (Apple) Spotify 49 MB (Spotify) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 3 MB / 218 KB (?) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) CalNCService 0 B / 0 B (Apple) mediaremoteagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 16 MB Used RAM: 3.08 GB Cached files: 926 MB Available RAM: 942 MB Swap Used: 64 MB Software Installs (past 30 days): Install Date Name (Version) 2019-08-08 Microsoft Office 2019-08-08 Adobe Acrobat Reader DC (Continuous) 2019-08-08 ARMDC Agent Installer 2019-08-10 XProtectPlistConfigData (2103) 2019-08-10 Gatekeeper Configuration Data (174) 2019-08-11 iTunes (12.8.2) 2019-08-17 MRTConfigData (1.48) 2019-08-18 Microsoft AutoUpdate 2019-08-21 EtreCheck (5.3.3) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report