EtreCheckPro version: 6.8.2 (68031) Report generated: 2023-10-11 13:23:22 Download EtreCheckPro from https://etrecheck.com Runtime: 6:12 Performance: Below Average Problem: Other problem Description: My video online and some dowloaded are not lagging with the audio. The audio works fine while the video is very very slow and it is lagging Major Issues: Anything that appears on this list needs immediate attention. Malware - Malware detected. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (13-inch, 2017) Status: Supported MacBook Air Model: MacBookAir7,2 1.8 GHz Dual-Core Intel Core i5 (i5-5350U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 658 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (151.63 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (599 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (4.30 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (10 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 151.63 GB Shared values Size: 250.79 GB Free: 77.58 GB Available: 90.14 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 599 MB Shared values Size: 250.79 GB Free: 77.58 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 4.30 GB Shared values Size: 250.79 GB Free: 77.58 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 250.79 GB Free: 77.58 GB Available: 90.14 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 10 MB Shared values Size: 250.79 GB Free: 77.58 GB Network: Interface en4: HUAWEI_MOBILE Interface en12: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.7 (21G816) Time since boot: About 6 days Notifications: com.paragon-software.ntfs.notification-agent.app 2 notifications Google Chrome Helper (Alerts).app 96 notifications Google Chrome.app 3 notifications Slack.app 5 notifications Spark.app 56 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Malware: Login Item: ~/Applications/BeAware.app Reason: Malware name match Unsigned Files: Launchd: /Library/LaunchDaemons/org.freedesktop.dbus-system.plist Command: /usr/local/octave/3.8.0/bin/dbus-daemon --system --nofork Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/org.freedesktop.dbus-session.plist Command: /usr/local/octave/3.8.0/bin/dbus-daemon --nofork --session Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.huawei.mbbservice.plist Executable: /Library/StartupItems/MobileBrServ/mbbservice Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Command: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Running app: ~/Applications/BeAware.app/Contents/MacOS/BeAware Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/LV200HelperLauncher.plugin Plugin: /Library/Internet Plug-Ins/Mathematica.plugin Apps: 49 Applications: 538 apps 111 x86-only apps 55 unsigned apps System Extensions: [Running] Cisco AnyConnect Socket Filter Extension - version 4.10.04071 (Cisco - 2021-12-08) Application: /Applications/Cisco/Cisco AnyConnect Socket Filter.app - version 4.10.04071 (Cisco - 2022-03-24) Description: This system extension provides socket filter capabilities. Kernel Extensions: /Library/Application Support/Cisco/AnyConnect Secure Mobility Client [Not Loaded] acsock.kext - com.cisco.kext.acsock (4.10.06 - SDK 11) /Library/Application Support/VirtualBox [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (5.2.16) [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (5.2.16) [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (5.2.16) [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (5.2.16) /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.5.65 - SDK 10.10) System Launch Daemons: [Not Loaded] 42 Apple tasks [Loaded] 218 Apple tasks [Running] 121 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 192 Apple tasks [Running] 146 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-07-11) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-07-11) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-03-06) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.cisco.anyconnect.vpnagentd.plist (Cisco - installed 2021-12-08) Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance [Other] com.easeus.dataprotectbackup.plist (Not signed - installed 2021-05-31) Executable: /Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-26) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Other] com.huawei.mbbservice.plist (Not signed - installed 2019-06-17) Executable: /Library/StartupItems/MobileBrServ/mbbservice [Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2018-12-13) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper [Running] com.ni.ServiceLocator.plist (National Instruments - installed 2020-09-24) Executable: /Library/Application Support/National Instruments/Service Locator/nisvcloc [Running] com.oracle.oss.mysql.mysqld.plist (Oracle America, Inc. - installed 2020-06-24) Command: /usr/local/mysql/bin/mysqld --user=_mysql --basedir=/usr/local/mysql --datadir=/usr/local/mysql/data --plugin-dir=/usr/local/mysql/lib/plugin --log-error=/usr/local/mysql/data/mysqld.local.err --pid-file=/usr/local/mysql/data/mysqld.local.pid --keyring-file-data=/usr/local/mysql/keyring/keyring --early-plugin-load=keyring_file=keyring_file.so [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2019-12-13) Executable: /Library/PrivilegedHelperTools/com.paragon-software.installer [Loaded] com.paragon-software.ntfs.loader.plist (Paragon Software GmbH - installed 2019-09-12) Command: /sbin/kextload /Library/Extensions/ufsd_NTFS.kext [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2019-12-13) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfsd [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-07-21) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Other] com.teamviewer.teamviewer_service.plist (Not signed - installed 2021-07-21) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full [Loaded] com.xerox.AnalyticsAgent.plist (Xerox Corporation - installed 2023-08-28) Executable: /Library/PrivilegedHelperTools/com.xerox.AnalyticsAgent [Not Loaded] org.freedesktop.dbus-system.plist (Not signed - installed 2021-06-21) Command: /usr/local/octave/3.8.0/bin/dbus-daemon --system --nofork [Not Loaded] org.virtualbox.startup.plist (Not signed - installed 2019-06-05) Command: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-08-14) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-07-11) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Other] com.adobe.AdobeCreativeCloud.plist (Not signed - installed 2020-03-06) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Loaded] com.cisco.anyconnect.gui.plist (Cisco - installed 2022-03-24) Command: /usr/bin/open --wait-apps '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app' [Loaded] com.cisco.anyconnect.notification.plist (Cisco - installed 2022-03-24) Command: /usr/bin/open --wait-apps '/opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app' [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-26) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-26) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2019-09-12) Executable: /Library/Application Support/Paragon Software/com.paragon-software.ntfs.notification-agent.app/Contents/MacOS/NotificationAgent [Other] com.teamviewer.teamviewer.plist (Not signed - installed 2021-07-21) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES [Other] com.teamviewer.teamviewer_desktop.plist (Not signed - installed 2021-07-21) Command: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full [Not Loaded] org.freedesktop.dbus-session.plist (Not signed - installed 2021-06-21) Command: /usr/local/octave/3.8.0/bin/dbus-daemon --nofork --session User Launch Agents: [Other] com.adobe.GC.Invoker-1.0.plist (Not signed - installed 2020-03-06) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Other] com.adobe.ccxprocess.plist (Not signed - installed 2020-03-06) Command: /usr/bin/open -a '/Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app' [Loaded] com.canva.availablility-check-agent.plist (Canva Pty Ltd - installed 2023-10-05) Command: /Applications/Canva.app/Contents/MacOS/Canva --start-availability-check-agent [Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2018-09-08) Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent [Not Loaded] org.virtualbox.vboxwebsrv.plist (Not signed - installed 2023-03-21) Executable: /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv User Login Items: [Not Loaded] Slack Login Helper (App Store - installed 2023-10-08) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Loaded] StartUpHelper (Spotify - installed 2023-09-27) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2023-10-07) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-11-12) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-11-12) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Running] BeAware (Not signed - installed 2018-11-05) Application ~/Applications/BeAware.app App Extensions: Share services: Spark - /Applications/Spark.app OneNote - /Applications/Microsoft OneNote.app QuickLook Previews (legacy): quickLookSLX - /Applications/MATLAB_R2021b.app com.mathworks.matlab-toolbox *.mltbx com.mathworks.matlab-data-export *.mldatx com.mathworks.simulink-template *.sltx com.mathworks.matlab-app *.mlapp com.mathworks.simulink-model-slx *.slx com.mathworks.matlab-app-install *.mlappinstall Internet Plug-ins: SharePointBrowserPlugin: 14.0.0 (? - installed 2010-08-25) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-04-26) AdobePDFViewer: 21.001.20155 (Adobe Systems, Inc. - installed 2021-04-26) LV200HelperLauncher: 20.0.0 (? - installed 2020-08-05) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2020-03-06) Mathematica: 10.0.0 (? - installed 2018-10-18) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-12-03) 3rd Party Preference panels: MySQL (Oracle America, Inc. - installed 2020-04-06) Backup: Time Machine information is limited without Full Disk Access Destinations: N***N [Local] (Last used) 7 local snapshots Oldest local snapshot: 2023-10-09 22:51:32 Last local snapshot: 2023-10-10 22:05:26 Performance: System Load: 5.28 (1 min ago) 9.68 (5 min ago) 10.70 (15 min ago) Nominal I/O usage: 0.84 MB/s File system: 77.92 seconds Write speed: 530 MB/s Read speed: 926 MB/s CPU Usage Snapshot: Type Overall System: 13 % User: 17 % Idle: 70 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 19.00 % (Apple) WindowServer 16.98 % (Apple) Google Chrome 11.82 % (Google LLC) Google Chrome Helper (GPU) 10.58 % (Google LLC) Google Chrome Helper (Renderer) (24) 7.46 % (Google LLC) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (24) 1.79 GB (Google LLC) EtreCheckPro 300 MB (Etresoft, Inc.) Google Chrome 220 MB (Google LLC) kernel_task 195 MB (Apple) Google Chrome Helper (5) 101 MB (Google LLC) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Spotify 498 KB / 13 KB (Spotify) Mail 431 KB / 4 KB (Apple) trustd 100 KB / 12 KB (Apple) rapportd 58 KB / 16 KB (Apple) apsd 12 KB / 13 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (GPU) 4 (Google LLC) Google Chrome 3 (Google LLC) Google Chrome Helper (Renderer) (24) 3 (Google LLC) Spark 2 (App Store) coreaudiod 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 19 MB Used RAM: 6.24 GB Cached files: 1.74 GB Available RAM: 1.76 GB Swap Used: 1.72 GB Software Installs (past 60 days): Install Date Name (Version) 2023-08-14 Zoom (5.15.7.21404) 2023-08-24 Grammarly for Safari (9.69) 2023-08-24 Adobe Acrobat Reader (23.003.20284) (23.003.20284) 2023-08-28 Xerox Drivers (5.13.2) 2023-08-30 Python (0) 2023-09-04 Spark (2.11.31) 2023-09-12 Adobe Acrobat Reader (23.006.20320) (23.006.20320) 2023-09-27 Telegram (10.1.1) 2023-09-28 MacPorts (0.2.8.1.0.0.0.0.0) 2023-09-28 Homebrew (4.1.13) 2023-09-29 XProtectPlistConfigData (2172) 2023-09-29 XProtectPayloads (112) 2023-09-29 Microsoft Remote Desktop (10.9.3) 2023-10-05 Safari (17.0) 2023-10-05 macOS 12.7 (12.7) 2023-10-07 WhatsApp (2.2343.55) 2023-10-08 Slack (4.34.121) Clean up: ~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found ~/Library/LaunchAgents/com.adobe.ccxprocess.plist /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop Executable not found ~/Library/LaunchAgents/com.adobe.GC.Invoker-1.0.plist /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility Executable not found /Library/LaunchDaemons/com.easeus.dataprotectbackup.plist /Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback Executable not found /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud Executable not found /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found Diagnostics Information (past 7-30 days): 2023-10-11 13:12:44 WhatsApp Crash Executable: /Applications/WhatsApp.app 2023-10-10 19:21:20 Finder Crash Executable: /System/Library/CoreServices/Finder.app Details: libsystem_platform.dylib: BUG IN CLIENT OF LIBPLATFORM: os_unfair_lock is corrupt Abort Cause 22 2023-10-10 01:37:02 signpost_reporter High CPU Use (3 times) Executable: /usr/libexec/signpost_reporter 2023-10-08 02:40:21 triald High CPU Use Executable: /usr/libexec/triald 2023-10-07 15:43:18 bluetoothd High CPU Use Executable: /usr/sbin/bluetoothd 2023-10-07 05:04:48 Google Chrome.app High CPU Use Executable: /Applications/Google Chrome.app End of report