EtreCheckPro version: 6.8.10 (68078) Report generated: 2025-06-05 09:34:40 Download EtreCheckPro from https://etrecheck.com Runtime: 11:45 Performance: Poor Problem: Computer is too slow Description: Startup is painfully slow. Also iCloud seems to hang or move extremely slowly. Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Runaway user process - A user process is using a large percentage of your CPU. Hardware Information: iMac (Retina 5K, 27-inch, 2019) Status: Supported iMac Model: iMac19,1 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 24 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - 8 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - 8 GB DDR4 2667 Video Information: Radeon Pro 570X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (327.00 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.52 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.33 GB used) disk2s4 (APFS) [APFS Container] (11.25 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (11.25 GB used) disk2s5 - Update (APFS) (4 MB used) disk2s6 - VM (APFS) [APFS VM] (1 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 7% used, 85.34 TB written, 100% health, 118 unsafe shutdowns disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (327.00 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.52 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.33 GB used) disk2s4 (APFS) [APFS Container] (11.25 GB used) disk2s4s1 - Macintosh HD (APFS) [APFS Snapshot] (11.25 GB used) disk2s5 - Update (APFS) (4 MB used) disk2s6 - VM (APFS) [APFS VM] (1 MB used) disk3 - G-DRIVE USB-C 4.00 TB External USB Up to 5 Gb/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - B***********g (Journaled HFS+) 1.00 TB (157.74 GB used) disk3s3 - B*******a (Journaled HFS+) 3.00 TB (453.39 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 327.00 GB Shared values Size: 1.03 TB Free: 681.09 GB Available: 751.69 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 2.52 GB Shared values Size: 1.03 TB Free: 681.09 GB disk2s4s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 11.25 GB Shared values Size: 1.03 TB Free: 681.09 GB Available: 751.69 GB disk2s5 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 4 MB Shared values Size: 1.03 TB Free: 681.09 GB disk2s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 1 MB Shared values Size: 1.03 TB Free: 681.09 GB disk3s2 - B***********g Filesystem: Journaled HFS+ Mount point: /Volumes/B***********g Owners enabled: No Used: 157.74 GB Size: 1.00 TB Free: 843.87 GB disk3s3 - B*******a Filesystem: Journaled HFS+ Mount point: /Volumes/B*******a Owners enabled: No Used: 453.39 GB Size: 3.00 TB Free: 2.55 TB disk5s1 - Creedence11M6270.SECUREPKITRUSTSTOREASSETS_SECUREPKITRUSTSTORE_Cryptex Filesystem: APFS Disk Image Mount point: /System/Library/A******2/c*********************************e/p**********o/6********************************************t/.********a Read-only: Yes Size: 4 MB USB: USB 3.1 bus Logi - Litra Glow Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Magic Trackpad Focusrite - Scarlett 2i2 USB USB 3.1 bus Western Digital, G-Tech - G-DRIVE USB-C Network: Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en0: Ethernet Interface bridge0: Thunderbolt Bridge Interface en4: iPhone System Software: macOS Sequoia 15.5 (24F74) Installed 2025-05-20 Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 193 Apple tasks [Running] 181 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 21 Apple tasks [Loaded] 202 Apple tasks [Running] 226 Apple tasks Launch Daemons: [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-05-21) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-09-10) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-09-10) [Loaded] us.zoom.updater.login.check.plist (Zoom Video Communications, Inc. - installed 2025-05-21) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --login-check [Loaded] us.zoom.updater.plist (Zoom Video Communications, Inc. - installed 2025-05-21) Command: /Applications/zoom.us.app/Contents/Library/LaunchAgents/ZoomUpdater.app/Contents/MacOS/ZoomUpdater --update User Login Items: [Not Loaded] StartUpHelper (Spotify - installed 2024-10-29) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WorldClockProHelper (App Store - installed 2025-05-12) Modern Login Item /Applications/World Clock Pro.app/Contents/Library/LoginItems/WorldClockProHelper.app [Not Loaded] PasswordsMenuBarExtra (Apple - installed 2025-05-03) Modern Login Item /System/Applications/Passwords.app/Contents/Library/LoginItems/PasswordsMenuBarExtra.app [Not Loaded] WeatherMenu (Apple - installed 2025-05-03) Modern Login Item /System/Applications/Weather.app/Contents/Library/LoginItems/WeatherMenu.app Applications: 788 Apple apps 40 3rd party apps 17 x86-only apps No unsigned apps App Extensions: Plugins: [Loaded] Intents - /Applications/WhatsApp.app [Loaded] Shutterfly - /Applications/Shutterfly.app Notification providers: [Loaded] ServiceExtension - /Applications/WhatsApp.app File providers: [Loaded] Google Drive - /Applications/Google Drive.app Share services: [Loaded] Send to Kindle - /Applications/Amazon Kindle.app Finder sync extensions: [Loaded] FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app QuickLook Previews: [Loaded] ScrivQuickLook - /Applications/Scrivener.app com.literatureandlatte.scrivener3.scriv *.scriv [Loaded] LogicProQuickLookExtension - /Applications/Logic Pro.app com.apple.logicx.project *.logicx [Loaded] EtreCheckQuickLook - /Applications/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Thumbnails: [Loaded] ScrivThumbnail - /Applications/Scrivener.app com.literatureandlatte.scrivener3.scriv *.scriv [Loaded] LogicProThumbnailExtension - /Applications/Logic Pro.app com.apple.logicx.project *.logicx Backup: Time Machine information is limited without Full Disk Access Destinations: Data [Network] (Last used) 2 local snapshots Oldest local snapshot: 2025-05-30 12:06:59 Last local snapshot: 2025-06-05 09:13:18 Performance: System Load: 8.36 (1 min ago) 6.20 (5 min ago) 3.78 (15 min ago) Nominal I/O usage: 4.87 MB/s File system: 67.91 seconds Write speed: 42 MB/s Read speed: 132 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 19 % Idle: 75 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) installd 85.08 % (Apple) Mail 32.64 % (Apple) EtreCheckPro 31.82 % (Etresoft, Inc.) WindowServer 9.22 % (Apple) kernel_task 8.50 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 978 MB (Etresoft, Inc.) plugin-container (11) 769 MB (Mozilla Corporation) firefox 544 MB (Mozilla Corporation) installd 299 MB (Apple) WallpaperAgent 270 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 224 MB / 53 KB (Apple) apsd 3 MB / 4 MB (Apple) newsd 4 MB / 48 KB (Apple) mDNSResponder 2 MB / 749 KB (Apple) rapportd 637 KB / 393 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Mail 7 (Apple) WindowServer 4 (Apple) bird 2 (Apple) cloudd (2) 1 (Apple) mdworker (3) 1 (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 4.16 GB Used RAM: 8.74 GB Cached files: 11.10 GB Available RAM: 15.26 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-04-28 ‎WhatsApp (24.25.79) - App Store 2025-04-28 XProtectPlistConfigData (5296) - Software update 2025-04-28 XProtectPayloads (151) - Software update 2025-04-28 Keynote (14.3) - App Store 2025-04-28 Zoom Workplace (6.3.11.50104) - Installer 2025-04-28 Kindle (7.23.2) - App Store 2025-04-28 Logic Pro (11.1.1) - App Store 2025-04-28 Fotor Photo Editor (4.9.9) - App Store 2025-04-28 HP Smart (17.35.1) - App Store 2025-04-28 iMovie (10.4.3) - App Store 2025-04-28 Pages (14.3) - App Store 2025-04-28 Numbers (14.3) - App Store 2025-04-28 macOS 15.4.1 (15.4.1) - Software update 2025-04-29 MRTConfigData (1.93) - Software update 2025-04-29 Gatekeeper Compatibility Data (1.0) - Software update 2025-04-30 Switch Sound File Converter (13.05) - App Store 2025-04-30 Kindle (7.31) - App Store 2025-04-30 Logic Pro (11.1.2) - App Store 2025-04-30 Fotor Photo Editor (5.0.7) - App Store 2025-04-30 HP Smart (18.6.1) - App Store 2025-04-30 Numbers (14.4) - App Store 2025-04-30 Pages (14.4) - App Store 2025-04-30 World Clock Pro (1.8.1) - App Store 2025-04-30 GarageBand (10.4.12) - App Store 2025-04-30 Keynote (14.4) - App Store 2025-05-08 Command Line Tools for Xcode (16.2) - Software update 2025-05-12 World Clock Pro (1.8.2) - App Store 2025-05-12 ‎WhatsApp (25.14.77) - App Store 2025-05-13 XProtectCloudKitUpdate (5297) - XProtectUpdateService 2025-05-14 XProtectPlistConfigData (5297) - Software update 2025-05-20 macOS 15.5 (15.5) - Software update 2025-05-21 XProtectCloudKitUpdate (5298) - XProtectUpdateService 2025-05-21 Zoom Workplace (6.4.6.53970) - Installer 2025-05-21 XProtectPlistConfigData (5298) - Software update 2025-05-29 Command Line Tools for Xcode (16.4) - Software update 2025-06-05 XProtectPlistConfigData (5299) - Software update 2025-06-05 Kindle (7.33) - App Store 2025-06-05 ‎WhatsApp (25.16.81) - App Store Diagnostics Information (past 60 days): 2025-06-05 09:23:09 mds Crash (6 times) First occurrence: 2025-05-29 12:42:09 Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds 2025-06-05 09:11:00 Firefox.app Hang Executable: /Applications/Firefox.app 2025-06-05 09:10:03 AddressBookSourceSync.app High CPU Use (6 times) First occurrence: 2025-05-29 17:28:46 Executable: /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBookSourceSync.app 2025-05-30 15:17:08 spotlightknowledged High CPU Use Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged 2025-05-30 10:56:48 knowledgeconstructiond High CPU Use (2 times) First occurrence: 2025-05-29 22:36:42 Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond 2025-05-29 13:46:56 WhatsApp Crash Executable: /Applications/WhatsApp.app 2025-05-29 11:08:03 cloudd High CPU Use Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd End of report