EtreCheckPro version: 6.6.1 (66021) Report generated: 2022-07-18 12:04:42 Download EtreCheckPro from https://etrecheck.com Runtime: 6:19 Performance: Below Average Problem: Computer is too slow Description: Boot to desktop opening taking 2/3 minutes, apps and pages take ages t o open and at times hang and have use force close, Using Big Sur 11.6. 7, WiFi 3.5m from hub, external Time Machine 1Tb usb and usb single ca rd reader. Have carried out checks as instructed and reinstalled Big S ur but very little change. Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3.6 GHz Quad-Core Intel Core i3 (i3-8100) CPU: 4-core 16 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400 Video Information: Radeon Pro 555X - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 349.19 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 607 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 8.59 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.32 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.32 GB used) disk1s6 - Update (APFS) (Shared - 15 MB used) disk2 - Seagate Portable 1.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [APFS Container] 1000.00 GB disk3 [APFS Virtual drive] 1000.00 GB (Shared by 1 volumes) disk3s1 - S******************e (APFS) (Shared - 530.26 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 349.19 GB used, 631.94 GB available, 625.44 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 607 MB used, 625.44 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 8.59 GB used, 625.44 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.32 GB used, 631.94 GB available, 625.44 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1000.00 GB (Shared - 15 MB used, 625.44 GB free) APFS Mount point: /System/Volumes/Update disk3s1 - S******************e 1000.00 GB (Shared - 530.26 GB used, 469.53 GB free) APFS Mount point: /Volumes/S******************e Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.6.7 (20G630) Time since boot: About 2 hours Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Old Applications: 9 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (Seiko Epson Corporation, 2.5.3) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0) System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 191 Apple tasks [Running] 139 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 182 Apple tasks [Running] 138 Apple tasks User Launch Agents: [Other] com.google.keystone.agent.plist (Google LLC - installed 2022-07-17) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-07-17) User Login Items: [Not Loaded] Messenger Login Helper (Facebook, Inc. - installed 2022-06-07) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/Messenger Login Helper.app [Not Loaded] Launcher Disabler (App Store - installed 2022-07-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2022-07-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2021-05-28) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2021-05-28) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2021-05-28) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-18) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-18) Backup: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 1000.00 GB - Disk used: 374.55 GB Destinations: S******************e [Local] (Last used) Total size: 999.79 GB Total number of backups: 60 Oldest backup: 2022-01-20 11:41:46 Last backup: 2022-07-18 11:57:24 14 local snapshots Oldest local snapshot: 2022-07-17 14:02:32 Last local snapshot: 2022-07-18 11:55:29 Performance: System Load: 1.32 (1 min ago) 1.21 (5 min ago) 1.21 (15 min ago) Nominal I/O usage: 0.00 MB/s File system: 26.55 seconds Write speed: 37 MB/s Read speed: 41 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 5 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 15.72 % (Apple) Mail 15.28 % (Apple) EtreCheckPro 13.62 % (Etresoft, Inc.) kernel_task 2.36 % (Apple) Dock 1.18 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 656 MB (Etresoft, Inc.) Mail 340 MB (Apple) Safari 226 MB (Apple) Google Chrome 178 MB (Google LLC) Google Chrome Helper (GPU) 133 MB (Google LLC) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Mail 137 KB / 40 KB (Apple) mDNSResponder 106 KB / 53 KB (Apple) trustd 26 KB / 2 KB (Apple) apsd 5 KB / 13 KB (Apple) netbiosd 8 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) launchd 0 (Apple) SoftwareUpdateNotificationManager 0 (Apple) ocspd 0 (Apple) gamecontrollerd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.38 GB Used RAM: 5.12 GB Cached files: 9.50 GB Available RAM: 10.88 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-06-21 Numbers (12.1) 2022-06-21 Keynote (12.1) 2022-06-21 Pages (12.1) 2022-06-25 macOS Monterey (12.4) 2022-07-02 XProtectPlistConfigData (2161) 2022-07-15 Norton For Mac.Universal 2022-07-15 DSP_SKU.N360_ESD_8_1_MRF_20440_DSP 2022-07-15 Full Deck Solitaire (1.96) 2022-07-15 OneDrive (22.131.0619) 2022-07-15 macOS 11.6.7 (11.6.7) 2022-07-15 macOS Installer Notification (2.0) 2022-07-15 MRTConfigData (1.93) 2022-07-15 Safari (15.5) 2022-07-15 XProtectPayloads (65) 2022-07-16 Norton For Mac 2022-07-16 Norton 360 SKU 2022-07-17 WhatsApp (2.2222.12) Diagnostics Information (past 7-30 days): 2022-07-18 09:57:13 mdsync - High CPU Use (11 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync 2022-07-18 07:00:12 System Preferences.app - Hang (3 times) Executable: /System/Applications/System Preferences.app 2022-07-17 16:11:10 CleanMyMac X.app - Hang Executable: /Applications/CleanMyMac X.app 2022-07-16 18:24:52 Safari.app - Hang Executable: /Applications/Safari.app 2022-07-15 13:00:39 signpost_reporter - High CPU Use Executable: /usr/libexec/signpost_reporter End of report