EtreCheck version: 5.5.4 (5106) Report generated: 2020-04-15 19:01:49 Download EtreCheck from https://etrecheck.com Runtime: 7:20 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Gmail intermittently displays Account Error and goes on and offline wi thout any intervention on my part. My gmail is configured through App le Mail. Account error message Could not connect to IMAP server. Chec k account preference to verify SSL. The outgoing server shows SSL as off and I cannot figure out how to tu rn it on. Since this problem started, I have not been able to connect to video calls/conferences using Zoom, google hangout or access my classrooms u sing Blackboard Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Proxies - Network proxies detected. This could be evidence of malware. Adware - Adware detected. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Late 2015) iMac Model: iMac16,1 1.6 GHz Intel Core i5 (i5-5250U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 138.63 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (Shared - 138.63 GB used, 881.66 GB available, 856.31 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.29 GB used, 856.31 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Proxies: SOCKS Interface en6: iPod Proxies: SOCKS Interface en7: iPad Proxies: SOCKS Interface en5: iPhone Proxies: SOCKS Interface en1: Wi-Fi 802.11 a/b/g/n/ac Proxies: SOCKS Interface en4: Bluetooth PAN Proxies: SOCKS Interface bridge0: Thunderbolt Bridge Proxies: SOCKS Printer sharing: Enabled System Software: macOS Mojave 10.14.6 (18G4032) Time since boot: About 3 days Configuration Profiles: This computer has configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Adware: Launchd: ~/Library/LaunchAgents/com.ExploreSearchResults.plist Executable: ~/Library/Application Support/com.ExploreSearchResults/ExploreSearchResults r Reason: Adware pattern match Launchd: /Library/LaunchDaemons/com.ExploreSearchResultsDaemon.plist Executable: /Library/Application Support/com.ExploreSearchResultsDaemon/ExploreSearchResults r Reason: Adware pattern match Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.ExploreSearchResultsP.plist Executable: /var/root/.ExploreSearchResults/ExploreSearchResultsDaemon Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist Executable: /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.1734493447756445543.7863152347.plist Executable: ~/Library/Application Support/com.2392254634147190091/13833355120146534795 CCFA8DC9-EAFF-414C-8C52-093441F90650 1B750597-A9E7-4E9A-B585-60E16035F0A5 Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.lafisate.cimololi.plist Executable: ~/Library/Application Support/redido/solidalot -rm watch -uip 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 Details: Domain name invalid - possibly adware Launchd: ~/Library/LaunchAgents/com.lafisate.licetido.plist Executable: ~/Library/Application Support/redido/solidalot -rm check -uip 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 Details: Domain name invalid - possibly adware Safari Extension: InteractiveSpeed Safari Extension: UpgradeIdeas Apps: 5 32-bit Applications: 3 32-bit apps System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 154 Apple tasks [Running] 131 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 166 Apple tasks [Running] 130 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-14) Launch Daemons: [Loaded] com.ExploreSearchResultsDaemon.plist (Adware - installed 2020-04-15) [Running] com.ExploreSearchResultsP.plist (? 3993cf0e - installed 2020-04-07) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-03-27) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-18) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-11-05) User Launch Agents: [Other] com.1734493447756445543.7863152347.plist (? 0 - installed 2019-09-29) [Loaded] com.ExploreSearchResults.plist (Adware - installed 2020-03-24) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-04) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-04) [Loaded] com.lafisate.cimololi.plist (? 0 - installed 2019-06-25) [Loaded] com.lafisate.licetido.plist (? 0 - installed 2019-06-25) [Other] com.mackeeper.MacKeeper.Helper.plist (? 0 - installed 2018-10-22) Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-09-19) FlashPlayer-10.6: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-14) AdobePDFViewer: 19.012.20040 (Adobe Systems, Inc. - installed 2019-09-19) Flash Player: 32.0.0.363 (Adobe Systems, Inc. - installed 2020-04-14) ZoomUsPlugIn: 4.6.10 (20041.0408) (Zoom Video Communications, Inc. - installed 2020-04-11) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-09-28) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2020-03-26) AirPlay: 2.0 (Apple - installed 2020-03-26) AppleAVBAudio: 760.6 (Apple - installed 2019-09-28) BridgeAudioSP: 5.52 (Apple - installed 2020-03-26) iSightAudio: 7.7.3 (Apple - installed 2019-09-28) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: InteractiveSpeed (? - installed 2020-04-05) UpgradeIdeas (? - installed 2020-01-03) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-03-27) Time Machine: Time Machine Not Configured! Performance: System Load: 2.26 (1 min ago) 1.84 (5 min ago) 1.73 (15 min ago) Nominal I/O speed: 0.23 MB/s File system: 42.47 seconds Write speed: 86 MB/s Read speed: 90 MB/s CPU Usage Snapshot: Type Overall System: 10 % User: 40 % Idle: 50 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 60.83 % (?) CalendarAgent 30.29 % (Apple) callservicesd 21.63 % (Apple) soagent 17.73 % (Apple) Messages 14.83 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 470 MB (App Store) Microsoft Word 299 MB (Microsoft Corporation) Microsoft PowerPoint 264 MB (Microsoft Corporation) Safari 227 MB (Apple) AppleSpell 152 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 30 MB / 4 MB (?) SystemUIServer 0 B / 384 B (Apple) routined 0 B / 0 B (Apple) NotificationCenter 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 440 MB Used RAM: 5.39 GB Cached files: 2.18 GB Available RAM: 2.61 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-26 Security Update 2020-002 (10.14.6) 2020-04-01 Numbers (10.0) 2020-04-01 Pages (10.0) 2020-04-01 Keynote (10.0) 2020-04-07 MRTConfigData (1.58) 2020-04-08 XProtectPlistConfigData (2118) 2020-04-11 Zoom (4.6.20041.0408) 2020-04-14 Adobe Flash Player 2020-04-14 Microsoft AutoUpdate 2020-04-15 EtreCheck (5.5.4) Clean up: ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report