EtreCheckPro version: 6.7.3 (67033) Report generated: 2022-12-14 10:36:06 Download EtreCheckPro from https://etrecheck.com Runtime: 4:15 Performance: Good Problem: No problem - just checking Description: Apple Mail is very slow to load messages Major Issues: Anything that appears on this list needs immediate attention. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Supported iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 16 GB RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - P********* - Data (APFS) [APFS Virtual drive] (322.83 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (829 MB used) disk2s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (15.41 GB used) disk2s5s1 - P*******D (APFS) [APFS Snapshot] (15.41 GB used) disk2s6 - Update (APFS) (6 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.69 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - P********* - Data (APFS) [APFS Virtual drive] (322.83 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (829 MB used) disk2s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (15.41 GB used) disk2s5s1 - P*******D (APFS) [APFS Snapshot] (15.41 GB used) disk2s6 - Update (APFS) (6 MB used) disk3 - TOSHIBA EXTERNAL_USB 2.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 2.00 TB disk4 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes) disk4s2 - T************p (APFS) (271.84 GB used) Mounted Volumes: disk2s1 - P********* - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 322.83 GB Shared values Size: 1.03 TB Free: 680.82 GB Available: 706.19 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 829 MB Shared values Size: 1.03 TB Free: 680.82 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 2.15 GB Shared values Size: 1.03 TB Free: 680.82 GB disk2s5s1 - P*******D [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 15.41 GB Shared values Size: 1.03 TB Free: 680.82 GB Available: 706.19 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 6 MB Shared values Size: 1.03 TB Free: 680.82 GB disk4s2 - T************p Filesystem: APFS Mount point: /Volumes/T************p Used: 271.84 GB Shared values Size: 2.00 TB Free: 1.73 TB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.6.1 (21G217) Time since boot: Less than an hour Notifications: Creative Cloud.app one notification Township-Production.app one notification (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.amazon.KindlePreviewerUpdater.plist Executable: /Library/KindlePreviewerUpdater/KindlePreviewerUpdater.app/Contents/MacOS/KindlePreviewerUpdater Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveStandaloneUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.quark.quarkupdate.plist Executable: /Library/PrivilegedHelperTools/com.quark.quarkupdate Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.barebones.textwrangler.plist Executable: /Library/PrivilegedHelperTools/com.barebones.textwrangler Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.myheritage.familytreebuilder.checkupdates.plist Executable: com.myheritage.familytreebuilder.checkupdates Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.ARM.***.plist Executable: /Library/PrivilegedHelperTools/com.adobe.ARM.***.plist Details: Close match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/CANONiMAGEGATEWAYDL.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Plugin: ~/Library/Internet Plug-Ins/Unity Web Player.plugin Plugin: ~/Library/Internet Plug-Ins/nplcplugin.plugin Preference panel: /Library/PreferencePanes/Flip4Mac WMV.prefPane Apps: 9 Old Applications: 59 x86-only apps Kernel Extensions: /Applications/EaseUS Data Recovery Wizard.app [Not Loaded] EaseUSDriver.kext - com.easeus.driver (13.0 - SDK 10.14) /Applications/StellarDataRecovery.app [Not Loaded] diskreader-driver.kext - com.stellarinfo.diskreader-driver (1.0 - SDK 10.13) /Library/Application Support/Roxio [Not Loaded] TDIXController.kext - com.roxio.TDIXController (1.7) /Library/Extensions [Not Loaded] LittleSnitch.kext - at.obdev.nke.LittleSnitch (3.3 - SDK 10.8) [Not Loaded] Soundflower.kext - com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (4.0.4 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.6) [Not Loaded] WD1394HPDriver.kext - com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Not Loaded] WD1394_64HPDriver.kext - com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Not Loaded] WDUSBHPDriver.kext - com.wdc.driver.USBHP (1.0.11) [Not Loaded] WDUSB_64HPDriver.kext - com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) Startup Items: ChmodBPF Path: /Library/StartupItems/ChmodBPF System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 199 Apple tasks [Running] 143 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 186 Apple tasks [Running] 153 Apple tasks Launch Daemons: [Running] com.adobe.ARM.***.plist (Not signed - installed 2018-12-11) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2022-10-01) [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2022-10-11) [Loaded] com.amazon.KindlePreviewerUpdater.plist (Not signed - installed 2022-08-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-03-26) [Not Loaded] com.barebones.textwrangler.plist (Not signed - installed 2018-12-11) [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-28) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-12-11) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2022-11-25) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2022-11-25) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Not signed - installed 2020-06-24) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Not signed - installed 2020-06-24) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-12-13) [Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2018-12-11) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26) [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Loaded] com.quark.quarkupdate.plist (Not signed - installed 2018-12-11) [Running] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2020-07-19) [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2018-12-11) Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-23) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-09) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2022-10-01) [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2022-10-11) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2022-10-11) [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2022-12-14) [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-28) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-28) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2022-11-25) [Other] com.microsoft.OneDriveStandaloneUpdater.plist (Not signed - installed 2020-06-24) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-12-13) [Other] jp.co.canon.CUPSSFP.BG.plist (Not signed - installed 2014-08-01) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2022-10-11) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2022-06-16) [Loaded] com.myheritage.familytreebuilder.checkupdates.plist (Not signed - installed 2015-03-02) [Other] com.valvesoftware.steamclean.plist (Not signed - installed 2019-07-25) User Login Items: [Not Loaded] Launcher (App Store - installed 2022-12-14) Modern Login Item /Applications/Authenticator.app/Contents/Library/LoginItems/Launcher.app [Not Loaded] CIJSUAgent (Canon Inc. - installed 2022-08-26) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Running] Dropbox (Dropbox, Inc. - installed 2022-11-29) Application /Applications/Dropbox.app [Running] EaseUS Data Recovery Wizard (CHENGDU Yiwo Tech Development Co., Ltd - installed 2021-07-22) Application /Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard Tray.app [Running] GIF Keyboard (App Store - installed 2020-07-07) Application /Applications/GIF Keyboard.app [Not Loaded] LoginHelper (FIPLAB Ltd - installed 2019-09-12) Modern Login Item /Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app [Running] Safari (Apple - installed 2022-11-17) Application /Applications/Safari.app [Not Loaded] HP Device Monitor (Apple - installed 2017-12-15) Modern Login Item /Applications/Utilities/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] WeatherHelper (App Store - installed 2017-12-15) Modern Login Item /Applications/Weather Live Free.app/Contents/Library/LoginItems/WeatherHelper.app [Running] Mail (Apple - installed 2022-10-13) Application /System/Applications/Mail.app [Running] Stickies (Apple - installed 2022-10-13) Application /System/Applications/Stickies.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2022-10-01) EPPEX Plugin: 10.0 (? - installed 2017-12-15) CANONiMAGEGATEWAYDL: 3.2.0.1 (? - installed 2017-12-15) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-27) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-27) SharePointBrowserPlugin: 14.7.7 (? - installed 2018-01-15) Google Earth Web Plug-in: 7.1 (? - installed 2017-12-15) OfficeLiveBrowserPlugin: 12.2.3 (? - installed 2017-12-15) Silverlight: 5.1.40728.0 (? - installed 2017-12-15) DirectorShockwave: 11.0.3r472 (? - installed 2017-12-15) iPhotoPhotocast: 7.0 (Apple - installed 2017-12-15) 3rd Party Preference panels: Flip4Mac WMV (? - installed 2017-12-15) Backup: Time Machine information is limited without Full Disk Access Destinations: T************p [Local] (Last used) 12 local snapshots Oldest local snapshot: 2022-12-13 10:39:01 Last local snapshot: 2022-12-14 10:26:09 Performance: System Load: 3.00 (1 min ago) 2.83 (5 min ago) 2.49 (15 min ago) Nominal I/O usage: 30.98 MB/s File system: 21.99 seconds Write speed: 837 MB/s Read speed: 1472 MB/s CPU Usage Snapshot: Type Overall System: 12 % User: 37 % Idle: 51 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mdsync 95.86 % (Apple) Adobe (34) 16.90 % (Not signed - /Applications) mdworker_shared (22) 15.48 % (Apple) EtreCheckPro 12.82 % (Etresoft, Inc.) WindowServer 11.84 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Adobe (34) 1.13 GB (Not signed - /Applications) Adobe Photoshop 2023 1.04 GB (Adobe Inc.) Adobe InDesign 2023 969 MB (Adobe Inc.) EtreCheckPro 766 MB (Etresoft, Inc.) Creative Cloud UI Helper (Renderer) 409 MB (Adobe Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 494 KB / 126 KB (Apple) Mail 229 KB / 52 KB (Apple) Dropbox 70 KB / 72 KB (Dropbox, Inc.) trustd 60 KB / 4 KB (Apple) RTProtectionDaemon 18 KB / 2 KB (Malwarebytes Corporation) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdsync 53 (Apple) backupd 15 (Apple) Adobe (34) 8 (Not signed - /Applications) mds 6 (Apple) WindowServer 5 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 39 MB Used RAM: 11.27 GB Cached files: 4.69 GB Available RAM: 4.73 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-10-29 iMovie (10.3.5) 2022-10-29 Blackjack (5.4) 2022-10-29 Adobe Acrobat (22.003.20258) (22.003.20258) 2022-11-11 XProtectPlistConfigData (2165) 2022-11-17 Adobe Acrobat (22.003.20281) (22.003.20281) 2022-11-17 Safari (16.1) 2022-11-17 macOS 12.6.1 (12.6.1) 2022-11-21 Mobile Device (1.0.0.0) 2022-11-22 Pixelmator (3.9.11) 2022-11-24 Rakuten Cash Back (6.17.1) 2022-11-25 Sping (1.16.0) 2022-11-25 Malwarebytes for Mac (1.0) 2022-11-30 Pages (12.1) 2022-11-30 Numbers (12.1) 2022-12-02 AngryBirdsReloaded (1.17.14835) 2022-12-09 XProtectPayloads (86) 2022-12-12 Capital One Shopping (1.0.34) 2022-12-13 Microsoft AutoUpdate (4.54.22121100) 2022-12-13 Microsoft Excel (16.68.22121100) 2022-12-13 Microsoft OneNote (16.68.22121100) 2022-12-13 Microsoft PowerPoint (16.68.22121100) 2022-12-13 Microsoft Word (16.68.22121100) 2022-12-14 Authenticator (3.18.0) 2022-12-14 BBEdit (14.6.2) Clean up: /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Executable not found /Library/LaunchAgents/jp.co.canon.CUPSSFP.BG.plist /Library/Printers/Canon/CUPS_SFP/BackGrounder/Canon CUPSSFP BackGrounder.app/Contents/MacOS/Canon CUPSSFP BackGrounder Executable not found ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist ~/Library/Application Support/Steam/SteamApps/steamclean Executable not found Diagnostics Information (past 7-30 days): 2022-12-14 10:19:22 Microsoft Word.app Hang Executable: /Applications/Microsoft Word.app 2022-12-14 10:13:35 mdsync High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync 2022-12-14 08:39:04 Messages.app High CPU Use Executable: /System/Applications/Messages.app 2022-12-08 08:48:32 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report