EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-09-01 15:07:17 Download EtreCheckPro from https://etrecheck.com Runtime: 3:54 Performance: Good Problem: Computer is restarting Description: Computer keeps shutting off randomly. For some reason this happens esp ecially often when I am on a zoom call. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro13,1 2 GHz Dual-Core Intel Core i5 (i5-6360U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 1867 BANK 1/DIMM0 - 4 GB LPDDR3 1867 Battery: Health = Normal - Cycle count = 427 Video Information: Intel Iris Graphics 540 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 - M******************n (APFS) [APFS Virtual drive] (Shared - 188.99 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 438 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.33 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used) disk1s6 - Update (APFS) (Shared - 4 MB used) Mounted Volumes: disk1s1 - M******************n [APFS Virtual drive] 250.69 GB (Shared - 188.99 GB used, 88.41 GB available, 44.08 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 250.69 GB (Shared - 438 MB used, 44.08 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 250.69 GB (Shared - 1.07 GB used, 44.08 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 250.69 GB (Shared - 15.33 GB used, 88.41 GB available, 44.08 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 250.69 GB (Shared - 4 MB used, 44.08 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en3: Apple USB Ethernet Adapter Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 98.46 GB available System Software: macOS Big Sur 11.5.2 (20G95) Time since boot: Less than an hour Notifications: WhatsApp.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 5 Old Applications: 67 x86-only apps Kernel Extensions: /Applications/EaseUS Data Recovery Wizard.app [Not Loaded] EaseUSDriver.kext - com.easeus.driver (1.0.0 - SDK 10.14) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.7) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 202 Apple tasks [Running] 124 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 191 Apple tasks [Running] 127 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-08-21) [Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2020-03-24) [Running] com.easeus.dataprotectbackup.plist (CHENGDU Yiwo Tech Development Co., Ltd - installed 2020-06-30) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-01-20) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-08-12) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-01-15) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-07-03) [Other] com.teamviewer.teamviewer_service.plist (? 52d5a08d - installed 2019-08-17) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-04-26) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-08-12) [Other] com.teamviewer.teamviewer.plist (? 9223e856 - installed 2019-08-17) [Other] com.teamviewer.teamviewer_desktop.plist (? 38526d97 - installed 2019-08-17) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-24) [Loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2020-04-02) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-02-26) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-02-26) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2021-07-28) User Login Items: [Not Loaded] AdGuard Login Helper (Adguard Software Limited - installed 2021-05-12) Modern Login Item /Applications/Adguard for Safari.app/Contents/Library/LoginItems/AdGuard Login Helper.app [Not Loaded] Evernote Login Helper (App Store - installed 2021-08-26) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-01-20) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-01-20) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2021-05-24) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-08-24) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-08-30) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-08-30) Safari Extensions: AdBlock Engine (App Store - installed 2021-04-27) AdBlock Icon (App Store - installed 2021-04-27) AdGuard (Adguard Software Limited - installed 2021-05-12) AdGuard Custom (Adguard Software Limited - installed 2021-05-12) AdGuard Other (Adguard Software Limited - installed 2021-05-12) AdGuard Privacy (Adguard Software Limited - installed 2021-05-12) AdGuard Safari Icon (Adguard Software Limited - installed 2021-05-12) AdGuard Security (Adguard Software Limited - installed 2021-05-12) AdGuard Social (Adguard Software Limited - installed 2021-05-12) AdvancedBlocking (Adguard Software Limited - installed 2021-05-12) Backup: Time Machine Not Configured! Performance: System Load: 1.39 (1 min ago) 3.67 (5 min ago) 9.12 (15 min ago) Nominal I/O speed: 0.01 MB/s File system: 30.38 seconds Write speed: 708 MB/s Read speed: 1874 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 6 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 17.52 % (Etresoft, Inc.) WindowServer 7.48 % (Apple) kernel_task 1.55 % (Apple) bluetoothd 0.34 % (Apple) corebrightnessd 0.12 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (10) 1.13 GB (Apple) EtreCheckPro 685 MB (Etresoft, Inc.) Safari 154 MB (Apple) kernel_task 144 MB (Apple) com.apple.SafariServices.ExtensionHelper 131 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) zoom.us 102 KB / 38 KB (Zoom Video Communications, Inc.) Mail 88 KB / 17 KB (Apple) mDNSResponder 55 KB / 38 KB (Apple) trustd 64 KB / 11 KB (Apple) apsd 10 KB / 12 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) launchd 0 (Apple) bluetoothd 0 (Apple) AirPlayXPCHelper 0 (Apple) sharingd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 58 MB Used RAM: 5.16 GB Cached files: 2.79 GB Available RAM: 2.84 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-07-14 iMovie (10.2.5) 2021-08-12 Microsoft AutoUpdate (4.38.21080801) 2021-08-13 Microsoft OneNote (16.52.21080801) 2021-08-13 Microsoft Outlook (16.52.21080801) 2021-08-13 Microsoft PowerPoint (16.52.21080801) 2021-08-23 Zoom (5.7.6.1320) 2021-08-24 WhatsApp (2.2132.6) 2021-08-25 XProtectPlistConfigData (2150) 2021-08-26 Evernote (10.19.2) 2021-08-27 Microsoft Word (16.52.21080801) 2021-08-30 Adobe Acrobat Reader DC (21.005.20058) (21.005.20058) 2021-08-30 macOS 11.5.2 (11.5.2) 2021-08-30 MRTConfigData (1.82) 2021-09-01 Microsoft Excel (16.52.21080801) Clean up: /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop Executable not found /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service Executable not found Diagnostics Information (past 7-30 days): 2021-08-31 10:49:00 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-08-31 09:28:39 Kernel Panic (2 times) 2021-08-30 19:44:42 mdworker High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker End of report