EtreCheckPro version: 6.6.1 (66021) Report generated: 2022-07-15 14:14:40 Download EtreCheckPro from https://etrecheck.com Runtime: 1:53 Performance: Excellent Problem: Other problem Description: Outlook and Word disappeared. Since then I have had problems re-establishing former set-ups. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Low disk space - This computer is running low on free hard drive space. Apps hanging - There have been numerous app hangs. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Runaway user process - A user process is using a large percentage of your CPU. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: Mac mini (M1, 2020) Mac mini Model: Macmini9,1 2.40 GHz Apple M1 (m1) CPU: 8-core 8 GB RAM - Not upgradeable Video Information: Apple M1 C27F390 1920 x 1080 SyncMaster 1920 x 1080 Drives: disk0 - APPLE SSD AP0256Q 251.00 GB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (Shared - 8 MB used) disk1s2 - xART (APFS) (Shared - 6 MB used) disk1s3 - Hardware (APFS) (Shared - 389 KB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 20 KB used) disk0s2 [APFS Container] 245.11 GB disk3 [APFS Virtual drive] 245.11 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (Shared - 15.24 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.24 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 804 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 790 MB used) disk3s4 - Update (APFS) (Shared - 24 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (Shared - 201.43 GB used) disk3s6 - VM (APFS) [APFS VM] (Shared - 25 KB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (Shared - 1.68 GB used) disk2s2 - Update (APFS) (Shared - 291 KB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] 524 MB (Shared - 8 MB used, 505 MB free) APFS Mount point: /System/Volumes/iSCPreboot disk1s2 - xART 524 MB (Shared - 6 MB used, 505 MB free) APFS Mount point: /System/Volumes/xarts disk1s3 - Hardware 524 MB (Shared - 389 KB used, 505 MB free) APFS Mount point: /System/Volumes/Hardware disk3s1s1 - Macintosh HD [APFS Snapshot] 245.11 GB (Shared - 15.24 GB used, 61.72 GB available, 26.68 GB free) APFS Mount point: / Read-only: Yes disk3s2 - Preboot [APFS Preboot] 245.11 GB (Shared - 804 MB used, 26.68 GB free) APFS Mount point: /System/Volumes/Preboot disk3s4 - Update 245.11 GB (Shared - 24 MB used, 26.68 GB free) APFS Mount point: /System/Volumes/Update disk3s5 - Data [APFS Virtual drive] 245.11 GB (Shared - 201.43 GB used, 61.72 GB available, 26.68 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk3s6 - VM [APFS VM] 245.11 GB (Shared - 25 KB used, 26.68 GB free) APFS Mount point: /System/Volumes/VM Network: Interface en0: Ethernet Interface en5: Ethernet Adapter (en5) Interface en4: Ethernet Adapter (en4) Interface en7: iPhone Interface bridge0: Thunderbolt Bridge Interface en1: Wi-Fi 802.11 a/b/g/n/ac/ax Interface bridge0: Thunderbolt Bridge 2 System Software: macOS Monterey 12.4 (21F79) Time since boot: About 5 hours Notifications: EpocCam.app 64 notifications Microsoft Outlook.app 26 notifications OneDrive.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Login Item: /Applications/connect to Shared.app Apps: 1 Old Applications: 9 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 226 Apple tasks [Running] 113 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 200 Apple tasks [Running] 140 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-06) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-06) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-07-14) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-07-14) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-07-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2022-05-10) [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed ) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-06-23) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-06) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2021-10-14) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-10-10) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-10-10) [Running] com.kinoni.epoccam.daemon.plist (Corsair Memory, Inc. - installed 2021-08-11) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-07-14) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-07-13) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-04-18) [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-04-18) [Not Loaded] com.microsoft.OneDriveMigrationLauncher.plist (Microsoft Corporation - installed 2022-07-14) [Other] us.zoom.pluginagent.plist (Not signed - installed 2021-02-01) User Login Items: [Loaded] DesktopClockFreeHelper (App Store - installed 2022-02-11) Modern Login Item /Applications/Desktop Clock free.app/Contents/Library/LoginItems/DesktopClockFreeHelper.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2022-04-27) Modern Login Item /Applications/HP/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Running] Microsoft Excel (Microsoft Corporation - installed 2022-07-14) Application /Applications/Microsoft Excel.app [Running] Microsoft Outlook (App Store - installed 2022-07-12) Application /Applications/Microsoft Outlook.app [Running] Microsoft Word (App Store - installed 2022-07-13) Application /Applications/Microsoft Word.app [Running] OneDrive (Microsoft Corporation - installed 2022-07-14) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-07-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-07-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Safari (Apple - installed 2022-05-09) Application /Applications/Safari.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2022-06-28) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Loaded] connect to Shared (Not signed - installed 2021-10-04) Application /Applications/connect to Shared.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2021-09-27) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-06-26) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-06-26) User Internet Plug-ins: WebEx64: 1.1.0 (Cisco - installed 2021-04-17) Audio Plug-ins: VirtualMic: 1.0 (Corsair Memory, Inc. - installed 2021-08-11) CoreMediaIO Plug-ins: EpocCamPlugIn: 1.1 (Corsair Memory, Inc. - installed 2021-09-09) Backup: Time Machine information not available without Full Drive Access. 11 local snapshots Oldest local snapshot: 2022-06-25 13:06:15 Last local snapshot: 2022-07-15 13:31:37 Performance: System Load: 1.89 (1 min ago) 1.60 (5 min ago) 1.58 (15 min ago) Nominal I/O usage: 14.30 MB/s File system: 7.33 seconds Write speed: 1386 MB/s Read speed: 2807 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 10 % Idle: 84 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) JavaAppLauncher 91.00 % (App Store) WindowServer 28.74 % (Apple) EpocCam 19.56 % (Corsair Memory, Inc.) kernel_task 14.07 % (Apple) usbmuxd 5.54 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Microsoft Word 251 MB (App Store) EtreCheckPro 247 MB (Etresoft, Inc.) JavaAppLauncher 211 MB (App Store) Microsoft Excel 190 MB (Microsoft Corporation) Microsoft Outlook 177 MB (App Store) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 8 MB / 2 MB (Apple) com.apple.WebKit.Networking 5 MB / 874 KB (Apple) exchangesyncd 836 KB / 52 KB (Apple) netbiosd 658 KB / 98 KB (Apple) rapportd 165 KB / 143 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) tesseract (3) 82 (Not signed) EpocCam 9 (Corsair Memory, Inc.) WindowServer 7 (Apple) syspolicyd 5 (Apple) JavaAppLauncher 4 (App Store) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 59 MB Used RAM: 6.20 GB Cached files: 1.74 GB Available RAM: 1.80 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-05-19 The Unarchiver (4.3.5) 2022-05-20 iMovie (10.3.3) 2022-05-27 Microsoft Office Licensing Helper (0) 2022-05-27 RosettaUpdateAuto (1.0.0.0.1.1652134194) 2022-05-27 macOS 12.4 (12.4) 2022-06-22 Pages (12.1) 2022-06-22 Numbers (12.1) 2022-06-22 Keynote (12.1) 2022-06-23 Zoom (5.11.0.8323) 2022-06-27 Citrix Secure Access (22.03.1) 2022-06-28 WhatsApp (2.2222.12) 2022-06-30 Adobe Acrobat Reader DC (22.001.20142) (22.001.20142) 2022-07-01 XProtectPlistConfigData (2161) 2022-07-05 PDF Reader Pro Lite (2.8.11) 2022-07-08 XProtectPayloads (65) 2022-07-09 Microsoft Outlook (16.63.22070500) 2022-07-12 Microsoft Word (16.63.22070801) 2022-07-12 Citrix Workspace Web Extension (1.9.8) 2022-07-13 Microsoft AutoUpdate (4.49.22070801) 2022-07-13 BBEdit (14.5.1) 2022-07-14 Adobe Acrobat Reader DC (22.001.20169) (22.001.20169) 2022-07-14 Microsoft Excel (16.63.22071301) 2022-07-14 Microsoft OneNote (16.63.22071301) 2022-07-15 Microsoft PowerPoint (16.63.22071401) Clean up: ~/Library/LaunchAgents/us.zoom.pluginagent.plist /Library/Application Support/ZoomOutlookPlugin/zOutlookPluginAgent.app/Contents/MacOS/zOutlookPluginAgent Executable not found Diagnostics Information (past 7-30 days): 2022-07-15 08:26:28 Finder.app - High CPU Use (5 times) Executable: /System/Library/CoreServices/Finder.app 2022-07-12 11:14:31 installd - High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2022-07-11 12:18:00 Microsoft Outlook.app - Hang (10 times) Executable: /Applications/Microsoft Outlook.app 2022-07-11 10:29:31 Keychain Access.app - Hang (2 times) Executable: /System/Applications/Utilities/Keychain Access.app End of report