EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-05-10 17:15:54 Download EtreCheckPro from https://etrecheck.com Runtime: 4:23 Performance: Good Problem: Other problem Description: The finder icon in the dock is sometimes totally non-responsive to cli cks. It neither opens a finder window when clicked, nor switches to a finder window if one is already open. I have tried restarting my Mac a nd also tried restarting in Safe Mode. In both cases the problem goes away temporarily. I have resorted to clicking on the desktop, which ca uses the mac to switch to Finder. Then I can open a new finder window or bring an existing finder window to the front using the Finder menus . The icon in the dock remains unresponsive. But sometimes, after a wh ile, the finder icon starts to work again. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics that could be related to 3rd party software. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 3.2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 16 GB RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - Empty BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M390 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 23.69 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - i******* - Data (APFS) [APFS Virtual drive] (Shared - 570.33 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 522 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.35 GB used) disk2s5s1 - i*****D (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk2s6 - Update (APFS) (Shared - 2 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - i******* - Data (APFS) [APFS Virtual drive] (Shared - 570.33 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 522 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 622 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.35 GB used) disk2s5s1 - i*****D (APFS) [APFS Snapshot] (Shared - 15.35 GB used) disk2s6 - Update (APFS) (Shared - 2 MB used) disk3 - Seagate Expansion 2.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 2.00 TB disk4 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes) disk4s2 - i**********************************C (APFS) (Shared - 1.21 TB used) Mounted Volumes: disk2s1 - i******* - Data [APFS Virtual drive] 1.02 TB (Shared - 570.33 GB used, 449.69 GB available, 429.11 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 1.02 TB (Shared - 522 MB used, 429.11 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.02 TB (Shared - 3.22 GB used, 429.11 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - i*****D [APFS Snapshot] 1.02 TB (Shared - 15.35 GB used, 449.69 GB available, 429.11 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 1.02 TB (Shared - 2 MB used, 429.11 GB free) APFS Mount point: /System/Volumes/Update disk4s2 - i**********************************C 2.00 TB (Shared - 1.21 TB used, 787.02 GB free) APFS Mount point: /Volumes/i**********************************C Network: Interface en0: Ethernet Interface en1: Wi-Fi Xfinity 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN iCloud Quota: 44.98 GB available System Software: macOS Big Sur 11.3.1 (20E241) Time since boot: About 2 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Trusteer Unsigned Files: Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/Mathematica.plugin Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/DISH Anywhere Player.plugin Apps: 5 Kernel Extensions: /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (8.20.1 - SDK 10.14) /Library/Extensions [Loaded] Soundflower.kext - com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10) [Loaded] LogitechHIDDevices.kext - com.Logitech.ControlCenter.HIDDriver (3.9.14 - SDK 10.13) [Loaded] LogitechUnifying.kext - com.Logitech.Unifying.HIDDriver (3.9.14 - SDK 10.13) [Not Loaded] ssuddrv.kext - com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.0.6) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.31.0 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.6.2 - SDK 10.14) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] RoxioBluRaySupport.kext - com.roxio.BluRaySupport (1.1.6) [Not Loaded] SONYDeviceType04.kext - com.sony.driver.dsccamDeviceInfo00 (1.4.0.11070 - SDK 10.9) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.10 - SDK 10.8) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 167 Apple tasks [Running] 150 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 178 Apple tasks [Running] 149 Apple tasks [Other] One Apple task Launch Agents: [Running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2020-11-10) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-10-28) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-10) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-13) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-13) [Other] com.epson.esua.launcher.plist (? 70512568 - installed 2017-05-14) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2021-03-25) [Other] com.microsoft.OneDrive***daloneUpdater.plist (? b97e8726 - installed 2019-03-27) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-13) [Not Loaded] com.oracle.java.Java-Updater.plist (? 0 - installed ) [Other] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-12-05) [Other] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2017-12-05) [Other] com.trusteer.rapport.rapportd.plist (? 3c23cb0a - installed 2019-10-27) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-10-28) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-13) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Other] com.microsoft.OneDrive***daloneUpdaterDaemon.plist (? 1a4f628 - installed 2019-03-27) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-01-06) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-13) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-12-09) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-10-27) User Launch Agents: [Other] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-08-26) [Other] com.adobe.ARM.***.plist (? 0 - installed 2016-01-26) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-13) [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2020-12-24) [Not Loaded] com.amazon.music.startup.plist (? 0 - installed 2019-01-06) [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0 - installed 2011-02-15) [Running] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-13) [Other] com.google.GoogleContactSyncAgent.plist (? 0 - installed 2013-07-18) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-05-08) [Running] com.hp.productresearch.plist (HP Inc. - installed 2021-05-08) [Not Loaded] com.microsoft.OneDriveMigrationLauncher.plist (? 0 - installed 2019-01-06) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2018-11-18) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Running] Backup and Sync (Google, Inc. - installed 2021-03-12) Application /Applications/Backup and Sync.app [Not Loaded] Garmin Express Service (Garmin International - installed 2020-06-27) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2021-05-03) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HPPSDrMonitor.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] Launcher Disabler (App Store - installed 2021-05-03) Modern Login Item /Applications/OneDrive.localized/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (App Store - installed 2021-05-03) Modern Login Item /Applications/OneDrive.localized/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-03-10) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-04-29) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] HP Device Monitor (HP Inc. - installed 2020-07-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2020-07-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2020-07-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: GarminGpsControl: 4.2.0.0 (? - installed 2014-03-31) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-11-09) AdobePDFViewer: 21.001.20149 (Adobe Systems, Inc. - installed 2021-04-19) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-04-19) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2018-08-26) Mathematica: 10.0.0 (? - installed 2017-06-13) 3rd Party Preference Panes: Logitech Control Center (Logitech Inc. - installed 2020-12-09) MusicManager (Google, Inc. - installed 2020-08-18) Trusteer Endpoint Protection (Trusteer LTD - installed 2019-11-25) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Destinations: i**********************************C [Local] (Last used) Total size: 2.00 TB Total number of backups: 42 Oldest backup: 2021-03-03 21:55:23 Last backup: 2021-05-10 16:55:27 9 local snapshots Oldest local snapshot: 2021-05-09 18:19:02 Last local snapshot: 2021-05-10 16:40:56 Performance: System Load: 1.55 (1 min ago) 1.81 (5 min ago) 1.92 (15 min ago) Nominal I/O speed: 0.30 MB/s File system: 19.02 seconds Write speed: 277 MB/s Read speed: 891 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 5 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 12.56 % (Etresoft, Inc.) WindowServer 6.02 % (Apple) kernel_task 2.02 % (Apple) plugin-container (10) 0.76 % (Mozilla Corporation) FinderSyncAPIExtension (34) 0.74 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (10) 1.26 GB (Mozilla Corporation) firefox 758 MB (Mozilla Corporation) EtreCheckPro 672 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (11) 531 MB (Apple) Mail 518 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 4 MB / 2 MB (Apple) Mail 1 MB / 302 KB (Apple) apsd 29 KB / 486 KB (Apple) netbiosd 136 KB / 72 KB (Apple) trustd 71 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) FinderSyncAPIExtension (34) 1 (Google, Inc.) HP Device Monitor 1 (HP Inc.) plugin-container (10) 1 (Mozilla Corporation) launchd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 50 MB Used RAM: 11.37 GB Cached files: 4.58 GB Available RAM: 4.63 GB Swap Used: 32 MB Software Installs (past 60 days): Install Date Name (Version) 2021-03-11 Adobe Acrobat Reader DC (21.001.20145) (21.001.20145) 2021-03-19 FileMaker Pro 19.2.2.234 Updates (19.2.2) 2021-03-23 Numbers (11.0) 2021-03-23 Pages (11.0) 2021-03-30 Keynote (11.0) 2021-04-01 Logitech Options (8.50) 2021-04-07 GarageBand (10.4.3) 2021-04-13 Microsoft PowerPoint (16.48.21041102) 2021-04-13 Microsoft OneNote (16.48.21041102) 2021-04-13 Microsoft Outlook (16.48.21041102) 2021-04-13 Microsoft AutoUpdate (4.34.21041102) 2021-04-13 Microsoft Word (16.48.21041102) 2021-04-13 Microsoft Excel (16.48.21041102) 2021-04-16 Transmit (5.7.4) 2021-04-19 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-04-24 Kindle (1.31.0) 2021-04-28 macOS 11.3 (11.3) 2021-04-29 XProtectPlistConfigData (2145) 2021-04-29 WhatsApp (2.2114.10) 2021-05-03 OneDrive (21.062.0328) 2021-05-03 macOS 11.3.1 (11.3.1) 2021-05-03 MRTConfigData (1.78) 2021-05-03 HP Smart (12.7.0.1102) Clean up: ~/Library/LaunchAgents/com.microsoft.OneDriveMigrationLauncher.plist /Applications/OneDrive.app/Contents/MacOS/OneDrive Executable not found /Library/LaunchDaemons/com.microsoft.OneDrive***daloneUpdaterDaemon.plist /Applications/OneDrive.app/Contents/***daloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Executable not found /Library/LaunchAgents/com.trusteer.rapport.rapportd.plist /Library/Rapport/bin/rapportd.app/Contents/MacOS/rapportd Executable not found ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert Executable not found /Library/LaunchAgents/com.microsoft.OneDrive***daloneUpdater.plist /Applications/OneDrive.app/Contents/***daloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Executable not found ~/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist /System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/A/Resources/gconsync Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Volumes/M*******************y/K******c/A**********s/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found /Library/LaunchAgents/com.epson.esua.launcher.plist /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent Executable not found Diagnostics Information (past 7-30 days): 2021-05-10 16:39:10 trustd High CPU Use (2 times) Executable: /usr/libexec/trustd 2021-05-09 12:15:39 Mail.app High CPU Use Executable: /System/Applications/Mail.app 2021-05-08 18:19:24 mdsync High CPU Use (3 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync 2021-05-08 17:28:28 Backup and Sync.app High CPU Use (12 times) Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: updatePath:withStatus: 2021-05-08 17:12:22 rooksd Crash (3 times) Executable: /Library/Rapport/*/rooksd Details: dyld: launch, loading dependent libraries 2021-05-08 17:11:52 Kernel Panic (2 times) Details: panic(cpu 3 caller 0xffffff80093eba25): userspace watchdog timeout: no successful checkins from com.apple.logd in 120 seconds 3rd party kernel extensions: com.Cycling74.driver.Soundflower com.Logitech.ControlCenter.HIDDriver com.Logitech.Unifying.HIDDriver End of report