iMac2010 2020-06-13 EtreCheck version: 5.5.5 (5111) Report generated: 2020-06-13 01?57?40 Download EtreCheck from https://etrecheck.com Runtime: 3?25 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: iMac suddenly starting running extremely slow in Administratorʼs User Login. When Logged in under other users including 2nd Administrator, i Mac runs fine. Started when Mail would not load small jpg images. Mail quit responding. Tried to Force Quit... and Mail would not quit. Finall y had to turn off computer to stop mail from processing. Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by d efault in a future version of the operating system. Runaway user process - A user process is using a large percentage of your CPU. Vintage hardware - This machine may be considered vintage. Limited drive access - More information may be available with Full Drive Access. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (27-inch, Mid 2010) - Vintage! iMac Model: iMac11,3 3.2 GHz Intel Core i3 (i3) CPU: 2-core 8 GB RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 BANK 0/DIMM1 - 2 GB DDR3 1333 BANK 1/DIMM1 - 2 GB DDR3 1333 Video Information: ATI Radeon HD 5670 - VRAM: 512 MB iMac 1600 x 900 Drives: disk0 - ST31000528AS 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 - i*******0 (Journaled HFS+) 999.21 GB (280.87 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB Mounted Volumes: disk0s2 - i*******0 999.21 GB (280.87 GB used, 726.42 GB available, 718.08 GB free) Page 1 iMac2010 2020-06-13 Journaled HFS+ Mount point: / Network: Interface en0: Ethernet Interface en3: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en2: Bluetooth PAN Screen sharing: Enabled Remote login: Enabled System Software: macOS High Sierra 10.13.6 (17G65) Time since boot: About 2 hours Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: /System/Library/LaunchAgents/com.apple.corespeechd.plist Executable: /System/Library/PrivateFrameworks/CoreSpeech.framework/corespeechd Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver Plugin: /Library/Internet Plug-Ins/Silverlight.plugin System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 173 Apple tasks [Running] 104 Apple tasks Page 2 iMac2010 2020-06-13 [Other] One Apple task System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 181 Apple tasks [Running] 120 Apple tasks [Other] One Apple task Launch Agents: [Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-09-03) Launch Daemons: [Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-09-20) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-24) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-06-13) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-06-13) Internet Plug-ins: Silverlight: 5.1.50901.0 (? - installed 2018-11-19) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-10-01) iSightAudio: 7.7.3 (Apple - installed 2019-10-01) AirPlay: 2.0 (Apple - installed 2019-10-01) AppleAVBAudio: 680.2 (Apple - installed 2019-10-01) BridgeAudioSP: 4.20.2 (Apple - installed 2019-10-01) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-10-01) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.19 (1 min ago) 1.56 (5 min ago) 2.83 (15 min ago) Nominal I/O speed: 1.67 MB/s File system: 49.32 seconds Write speed: 109 MB/s Read speed: 104 MB/s CPU Usage Snapshot: Type Overall System: 21 % User: 51 % Idle: 28 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Page 3 iMac2010 2020-06-13 Other processes 170.82 % (?) Console 82.87 % (Apple) trustd 21.34 % (Apple) EtreCheck 7.26 % (App Store) Activity Monitor 3.06 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 416 MB (App Store) Safari 247 MB (Apple) Console 178 MB (Apple) callservicesd 110 MB (Apple) Finder 105 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 1 MB / 152 KB (?) Console 2 KB / 2 KB (Apple) SystemUIServer 291 B / 12 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) mediaremoteagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 421 MB Used RAM: 3.64 GB Cached files: 3.95 GB Available RAM: 4.36 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-05-18 Google Earth 2020-06-13 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report Page 4