iMac2010 2020-06-13
 EtreCheck version: 5.5.5 (5111)
Report generated: 2020-06-13 01?57?40 Download EtreCheck from https://etrecheck.com Runtime: 3?25
Performance: Good
Sandbox: Enabled
Full drive access: Disabled
Problem: Computer is too slow
Description:
iMac suddenly starting running extremely slow in Administratorʼs User Login. When Logged in under other users including 2nd Administrator, i Mac runs fine. Started when Mail would not load small jpg images. Mail quit responding. Tried to Force Quit... and Mail would not quit. Finall
y had to turn off computer to stop mail from processing.
Major Issues:
Anything that appears on this list needs immediate attention.
Runaway process - A process is using a large percentage of your CPU.
Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by d efault in a future version of the operating system.
Runaway user process - A user process is using a large percentage of your CPU.
Vintage hardware - This machine may be considered vintage.
Limited drive access - More information may be available with Full Drive Access.
Sharing enabled - This machine has sharing services enabled that could be a security risk.
Hardware Information:
iMac (27-inch, Mid 2010) - Vintage! iMac Model: iMac11,3
3.2 GHz Intel Core i3 (i3) CPU: 2-core 8 GB RAM - Upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1333 BANK 1/DIMM0 - 2 GB DDR3 1333 BANK 0/DIMM1 - 2 GB DDR3 1333 BANK 1/DIMM1 - 2 GB DDR3 1333
Video Information:
ATI Radeon HD 5670 - VRAM: 512 MB iMac 1600 x 900
Drives:
disk0 - ST31000528AS 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - i*******0 (Journaled HFS+) 999.21 GB (280.87 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk0s2 - i*******0
999.21 GB (280.87 GB used, 726.42 GB available, 718.08 GB free)
 Page 1

iMac2010 2020-06-13
 Journaled HFS+ Mount point: /
Network:
Interface en0: Ethernet Interface en3: iPhone Interface fw0: FireWire Interface en1: Wi-Fi
802.11 a/b/g/n
Interface en2: Bluetooth PAN
Screen sharing: Enabled Remote login: Enabled
System Software:
macOS High Sierra 10.13.6 (17G65) Time since boot: About 2 hours
Notifications:
Notifications not available without Full Drive Access.
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Antivirus software: Apple
Screen sharing: Enabled Remote login: Enabled
Unsigned Files:
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google
SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK
Launchd: /System/Library/LaunchAgents/com.apple.corespeechd.plist
Executable: /System/Library/PrivateFrameworks/CoreSpeech.framework/corespeechd
Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google
SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK
Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver
Plugin: /Library/Internet Plug-Ins/Silverlight.plugin
System Launch Agents:
[Not Loaded] 16 Apple tasks [Loaded] 173 Apple tasks [Running] 104 Apple tasks
Page 2

iMac2010 2020-06-13
 [Other] One Apple task
System Launch Daemons:
[Not Loaded] 33 Apple tasks [Loaded] 181 Apple tasks [Running] 120 Apple tasks [Other] One Apple task
Launch Agents:
[Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2017-09-03)
Launch Daemons:
[Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-09-20) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-24)
User Launch Agents:
[Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-06-13) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-06-13)
Internet Plug-ins:
Silverlight: 5.1.50901.0 (? - installed 2018-11-19)
User Internet Plug-ins:
User Internet Plug-ins need Full Drive Access
Audio Plug-ins:
BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2019-10-01) iSightAudio: 7.7.3 (Apple - installed 2019-10-01)
AirPlay: 2.0 (Apple - installed 2019-10-01)
AppleAVBAudio: 680.2 (Apple - installed 2019-10-01) BridgeAudioSP: 4.20.2 (Apple - installed 2019-10-01) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-10-01)
User Audio Plug-ins:
User Audio Plug-ins need Full Drive Access
User iTunes Plug-ins:
User iTunes Plug-ins need Full Drive Access
Time Machine:
Time Machine information not available without Full Drive Access.
Performance:
System Load: 1.19 (1 min ago) 1.56 (5 min ago) 2.83 (15 min ago) Nominal I/O speed: 1.67 MB/s
File system: 49.32 seconds
Write speed: 109 MB/s
Read speed: 104 MB/s
CPU Usage Snapshot: Type Overall System: 21 %
User: 51 %
Idle: 28 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
Page 3

iMac2010 2020-06-13
 Other processes 170.82 % (?) Console 82.87 % (Apple) trustd 21.34 % (Apple) EtreCheck 7.26 % (App Store) Activity Monitor 3.06 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location) EtreCheck 416 MB (App Store)
Safari 247 MB (Apple)
Console 178 MB (Apple)
callservicesd 110 MB (Apple)
Finder 105 MB (Apple)
Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 1 MB / 152 KB (?)
Console 2 KB / 2 KB (Apple)
SystemUIServer 291 B / 12 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) mediaremoteagent 0 B / 0 B (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 421 MB Used RAM: 3.64 GB Cached files: 3.95 GB
Available RAM: 4.36 GB Swap Used: 0 B
Software Installs (past 30 days): Install Date Name (Version) 2020-05-18 Google Earth 2020-06-13 EtreCheck (5.5.5)
Diagnostics Information (past 7-30 days):
Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information.
End of report
Page 4