EtreCheck version: 5.5.5 (5111)
Report generated: 2020-07-17 18:05:18
Download EtreCheck from https://etrecheck.com
Runtime: 19:22
Performance: Poor
Sandbox: Enabled
Full drive access: Disabled

Problem: Apps are crashing
Description: 
Mail is crashing

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Software performance problems - Software seems to be causing performance problems.
  More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  System modifications - There are a large number of system modifications running in the background.
  32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This machine has kernel extensions that may not work in the future.
  Sharing enabled - This machine has sharing services enabled that could be a security risk.

Hardware Information:
  iMac (27-inch, Mid 2011)
  iMac Model: iMac12,2
  3.1 GHz Intel Core i5 (i5-2400) CPU: 4-core
  8 RAM - Upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1333  
    BANK 1/DIMM0 - 4 GB DDR3 1333  
    BANK 0/DIMM1 - Empty   
    BANK 1/DIMM1 - Empty   

Video Information:
  AMD Radeon HD 6970M - VRAM: 1024 MB
    iMac 2560 x 1440

Drives:
  disk0 - WDC WD1001FALS-403AA0 1.00 TB (Mechanical - 7200 RPM) 
  Internal SATA 3 Gigabit Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB (209.08 GB used)
    disk0s3 - Recovery HD [Recovery] 650 MB

  disk1 - SanDisk Cruzer 16.01 GB
  External USB 480 Mbit/s USB
    disk1s1 - N*******K (MS-DOS FAT32) 16.01 GB (1.45 GB used)

Mounted Volumes:
  disk0s2 - Macintosh HD
    999.35 GB (209.08 GB used, 807.84 GB available, 790.00 GB free)
    Journaled HFS+
    Mount point: /

  disk1s1 - N*******K
    16.01 GB (1.45 GB used, 14.55 GB free)
    MS-DOS FAT32
    Mount point: /Volumes/N*******K

Network:
  Interface en0: Ethernet
  Interface en5: iPhone
  Interface fw0: FireWire
  Interface en1: Wi-Fi
    802.11 a/b/g/n
  Interface en4: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

  Printer sharing: Enabled

System Software:
  macOS High Sierra 10.13.6 (17G13035) 
  Time since boot: Less than an hour

Notifications:
  Notifications not available without Full Drive Access.

Security:
  System Status
  Gatekeeper: Enabled
  System Integrity Protection: Enabled

  Antivirus software: CleanMyMac, Trusteer, Apple, and F-Secure

  Printer sharing: Enabled

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.f-secure.fscsafesettingsd.plist
    Executable: /usr/local/f-secure/bin/fscsafesettingsd.xpc/Contents/MacOS/fscsafesettingsd
    Details: Executable file is not accessible without Full Drive Access

  Launchd: /Library/LaunchDaemons/com.f-secure.fscsafeadmind.plist
    Executable: /usr/local/f-secure/bin/fscsafeadmind.xpc/Contents/MacOS/fscsafeadmind
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.f-secure.fsctelemetryd.plist
    Executable: /usr/local/f-secure/bin/fsctelemetryd.xpc/Contents/MacOS/fsctelemetryd
    Details: Executable file is not accessible without Full Drive Access

  Launchd: /Library/LaunchAgents/com.epson.epw.agent.plist
    Executable: /Library/Printers/EPSON/InkjetPrinter/EPW/IJEPWAgent.app/Contents/MacOS/IJEPWAgent
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.f-secure.relauncher.plist
    Executable: /usr/local/f-secure/bin/relaunch
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.xrite.device.softwareupdate.plist
    Executable: /Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/XRD Software Update.app/Contents/MacOS/XRD Software Update
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.xrite.colormunkitray.plist
    Executable: /Library/Application Support/Colormunki/Photo/Tools/ColorMunki Photo Tray.app/Contents/Scripts/createLoginItem.sh
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
    Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.f-secure.fsmac.guts2downloader.plist
    Executable: /usr/local/f-secure/bin/fsupdated_guts2 --download
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.wacom.pentablet.plist
    Executable: /Library/Application Support/Tablet/PenTabletSpringboard
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.f-secure.orspclient.plist
    Executable: /usr/local/f-secure/bin/orspwrapper.sh --daas2-data ./orspclient/etc --http-port 0
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.xrite.device.message.plist
    Executable: /Library/Application Support/X-Rite/Devices/message.app/Contents/MacOS/message
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.sony.SonyAutoLauncher.agent.plist
    Executable: /Library/Application Support/Sony Application Launcher/SonyAutoLauncher.app/Contents/MacOS/SonyAutoLauncher
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.f-secure.fsmac.licensetool.plist
    Executable: /usr/local/f-secure/bin/launchd_wrapper com.f-secure.fsmac.licensetool /usr/local/f-secure/fssp/bin/licensetool --update
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.xrite.device.xrdd.plist
    Executable: /Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/xrdd
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.xrite.colormunkid.plist
    Executable: /Library/Frameworks/XRiteColorCore.framework/Versions/A/Resources/colormunkid
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.f-secure.fsmac.fsupdated_guts2.plist
    Executable: /usr/local/f-secure/bin/fsupdated_guts2
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.datarobotics.ddserviced.plist
    Executable: /Library/Application Support/Data Robotics/Drobo Dashboard/DDServiced
    Details: Exact match found in the whitelist - probably OK

  Running app: /Library/Application Support/Colormunki/Photo/Tools/ColorMunki Photo Tray.app/Contents/MacOS/ColorMunki Photo Tray
  Running app: /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/ConsumerTouchDriver.app/Contents/MacOS/ConsumerTouchDriver
  Running app: /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.app/Contents/MacOS/TabletDriver

  Plugin: /Library/Internet Plug-Ins/WacomNetscape.plugin
  Plugin: /Library/Internet Plug-Ins/WacomTabletPlugin.plugin

  Apps: 14

32-bit Applications:
  70 32-bit apps

Kernel Extensions:
  /Library/Extensions
    TrustedDataSCSIDriver.kext (1.9.1 - SDK 10.10)
    DroboTBT.kext (1.4 - SDK 10.10)
    XFENCE.kext (2.0.58f2 - SDK 10.12)

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  171 Apple tasks
  [Running]  107 Apple tasks

System Launch Daemons:
  [Not Loaded]  37 Apple tasks
  [Loaded]  185 Apple tasks
  [Running]  114 Apple tasks
  [Other]  One Apple task

Launch Agents:
  [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-18)
  [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-07-15)
  [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-14)
  [Running] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-14)
  [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-07-01)
  [Running] com.epson.epw.agent.plist (? 7c4cf380  - installed 2011-04-22)
  [Running] com.f-secure.freedome.gui.plist (F-Secure Corporation - installed 2020-03-06)
  [Running] com.f-secure.fsmac.gui.plist (F-Secure Corporation - installed 2020-06-25)
  [Loaded] com.f-secure.relauncher.plist (? 828eee6e  - installed 2020-06-04)
  [Running] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-12)
  [Running] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-12)
  [Running] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd  - installed 2014-06-25)
  [Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-10-27)
  [Running] com.wacom.pentablet.plist (? ace6eaba  - installed 2013-09-03)
  [Running] com.xrite.colormunkid.plist (? 0  - installed 2014-10-24)
  [Loaded] com.xrite.colormunkitray.plist (? 0  - installed 2016-11-30)
  [Running] com.xrite.device.message.plist (? 0  - installed 2014-10-24)
  [Loaded] com.xrite.device.softwareupdate.plist (? 2f2d6b43  - installed 2015-09-18)

Launch Daemons:
  [Loaded] com.adobe.SwitchBoard.plist (? 856489a3  - installed 2011-10-05)
  [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-07-15)
  [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-14)
  [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-06-23)
  [Running] com.datarobotics.ddservice64d.plist (Drobo, Inc. - installed 2019-11-25)
  [Running] com.datarobotics.ddserviced.plist (? 5ae83f29  - installed 2016-03-29)
  [Other] com.f-secure.XFENCEDaemon.plist (F-Secure Corporation - installed 2020-06-09)
  [Loaded] com.f-secure.freedome.uninstall.plist (F-Secure Corporation - installed 2020-03-06)
  [Loaded] com.f-secure.fsavd.dbhelper.plist (F-Secure Corporation - installed 2020-06-09)
  [Other] com.f-secure.fsavd.plist (F-Secure Corporation - installed 2020-06-09)
  [Running] com.f-secure.fscsafeadmind.plist (? 905e31b7  - installed 2020-06-04)
  [Running] com.f-secure.fscsafesettingsd.plist (? 4528fe9c  - installed 2020-06-04)
  [Running] com.f-secure.fsctelemetryd.plist (? f12dddcd  - installed 2020-06-04)
  [Loaded] com.f-secure.fsmac.fsupdated_guts2.plist (? 9d885777  - installed 2020-06-04)
  [Loaded] com.f-secure.fsmac.guts2downloader.plist (? bb54cf35  - installed 2020-06-04)
  [Loaded] com.f-secure.fsmac.licensetool.plist (? 74c94ac7  - installed 2020-06-04)
  [Running] com.f-secure.fsvpn-service-helper.production.plist (F-Secure Corporation - installed 2020-01-23)
  [Running] com.f-secure.fsvpn-service.production.plist (F-Secure Corporation - installed 2020-03-06)
  [Running] com.f-secure.fsvpn-upstream.production.plist (F-Secure Corporation - installed 2020-03-06)
  [Running] com.f-secure.orspclient.plist (? 4d2e8df8  - installed 2020-06-04)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-12)
  [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-09-10)
  [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-10-27)
  [Running] com.xrite.device.xrdd.plist (? 28f4ae75  - installed 2015-09-18)

User Launch Agents:
  [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2011-10-05)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
  [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-07-17)
  [Running] com.hp.productresearch.plist (HP Inc. - installed 2020-07-17)
  [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-08-11)

User Login Items:
  [Not Loaded] PhotoStreamAgent (App Store - installed 2018-09-10)
    Modern Login Item
    /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

  [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-09-10)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

  [Not Loaded] HP Product Research (HP Inc. - installed 2018-03-15)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

  [Not Loaded] HP Data Uploader (HP Inc. - installed 2018-03-15)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app

Internet Plug-ins:
  JavaAppletPlugin: 15.0.1 (Apple - installed 2011-11-21)
  FlashPlayer-10.6: 32.0.0.403 (Adobe Inc. - installed 2020-07-14)
  AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-07-15)
  Flash Player: 32.0.0.403 (Adobe Inc. - installed 2020-07-14)
  WacomNetscape: 2.1.0-1 (? - installed 2014-07-07)
  ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-12)
  WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (? - installed 2014-07-07)
  iPhotoPhotocast: 7.0 (Apple - installed 2013-06-17)

User Internet Plug-ins:
  User Internet Plug-ins need Full Drive Access

Audio Plug-ins:
  AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-07-01)
  iSightAudio: 7.7.3 (Apple - installed 2020-07-01)
  BridgeAudioSP: 4.69.2 (Apple - installed 2020-07-01)
  AppleAVBAudio: 683.1 (Apple - installed 2020-07-01)
  ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-06-02)
  BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-07-01)
  AirPlay: 2.0 (Apple - installed 2020-07-01)

User Audio Plug-ins:
  User Audio Plug-ins need Full Drive Access

User iTunes Plug-ins:
  User iTunes Plug-ins need Full Drive Access

Safari Extensions:
  Browsing protection (F-Secure Corporation - installed 2020-06-25)
  Rapport Content Blocker (Trusteer LTD - installed 2020-01-28)
  Rapport Extension (Trusteer LTD - installed 2020-01-28)

3rd Party Preference Panes:
  Safe Anywhere Mac Settings (F-Secure Corporation - installed 2020-06-25)
  Flash Player (Adobe Inc. - installed 2020-06-23)
  Trusteer Endpoint Protection (Trusteer LTD - installed 2020-03-05)

Time Machine:
  Time Machine information not available without Full Drive Access.

Performance:
  System Load: 1.78 (1 min ago) 2.21 (5 min ago) 1.34 (15 min ago)
  Nominal I/O speed: 4.65 MB/s
  File system: 121.00 seconds (timed out)
  Write speed: 54 MB/s
  Read speed: 54 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 11 %
  User: 15 %
  Idle: 74 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  Other processes 71.24 % (?)
  secd 22.00 % (Apple)
  EtreCheck 4.79 % (App Store)
  trustd 3.30 % (Apple)
  Dropbox 0.38 % (Dropbox, Inc.)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheck 571 MB (App Store)
  Dropbox 319 MB (Dropbox, Inc.)
  Backup and Sync 188 MB (Google, Inc.)
  rapportd 87 MB (Trusteer LTD)
  Freedome 87 MB (F-Secure Corporation)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Dropbox 71 KB / 161 KB (Dropbox, Inc.)
  Other processes 133 KB / 81 KB (?)
  SystemUIServer 0 B / 160 B (Apple)
  backgroundtaskmanagementagent 0 B / 0 B (Apple)
  GoogleSoftwareUpdateAgent 0 B / 0 B (Google, Inc.)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 16 MB
  Used RAM: 4.48 GB
  Cached files: 3.50 GB

  Available RAM: 3.52 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-06-26 MRTConfigData (1.63)
  2020-07-01 Security Update 2020-003 (10.13.6)
  2020-07-04 Safari (13.1.1)
  2020-07-14 Adobe Flash Player
  2020-07-14 XProtectPlistConfigData (2126)
  2020-07-15 EtreCheck (5.5.5)

Diagnostics Information (past 7-30 days):
  Directory /Library/Logs/DiagnosticReports is not accessible.
  Enable Full Drive Access to see more information.

End of report