EtreCheck version: 5.5.5 (5111) Report generated: 2020-06-27 01:44:38 Download EtreCheck from https://etrecheck.com Runtime: 2:02 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Description: Sleep transition timed out after 180 seconds while calling power state change callbacks. Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (16-inch, 2019) MacBook Pro Model: MacBookPro16,1 2.6 GHz 6-Core Intel Core i7 (i7-9750H) CPU: 6-core 16 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667 BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667 Battery: Health = Normal - Cycle count = 2 Video Information: Intel UHD Graphics 630 - VRAM: 1536 MB AMD Radeon Pro 5500M - VRAM: 4 GB LED Cinema Display 1920 x 1200 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.12 GB used) disk1s2 - M************ Data (APFS) [APFS Virtual drive] (Shared - 162.50 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared) disk1s4 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk2 - G-DRIVE mobile USB-C 2.00 TB (Mechanical) External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - G******************C (Journaled HFS+) 1.50 TB (352.07 GB used) disk2s3 - Z*********a (Journaled HFS+) 500.40 GB (206.71 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.96 GB (Shared - 11.12 GB used, 361.56 GB available, 324.50 GB free) APFS Mount point: / Encrypted Read-only: Yes disk1s2 - M************ Data [APFS Virtual drive] 499.96 GB (Shared - 162.50 GB used, 361.56 GB available, 324.50 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - Recovery [Recovery] 499.96 GB (Shared - 529 MB used, 324.50 GB free) APFS Mount point: /Volumes/Recovery disk1s5 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used, 324.50 GB free) APFS Mount point: /private/var/vm Encrypted disk2s2 - G******************C 1.50 TB (352.07 GB used, 1.15 TB free) Journaled HFS+ Mount point: /Volumes/G******************C disk2s3 - Z*********a 500.40 GB (206.71 GB used, 293.70 GB free) Journaled HFS+ Mount point: /Volumes/Z*********a Owners enabled: No Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.5 (19F101) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, CleanMyMac, and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.dxo.PhotoLab2LaunchAgent.plist Executable: ~/Library/Application Support/DxO Labs/LaunchAgents/photoLab2LaunchAgent Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Plugin: /Library/Internet Plug-Ins/NPDjVu.plugin/Contents/PlugIns/PrintDialogExt.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/NPDjVu.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Preference Pane: /Library/PreferencePanes/Pen Tablet.prefPane Preference Pane: /Library/PreferencePanes/RapportPreferences.prefPane Apps: 28 32-bit Applications: 13 32-bit apps Kernel Extensions: /Applications/ExpressVPN.app ExpressVPNSplitTunnel.kext (1.0.2 - SDK 10.14) /Library/Application Support/HASP/kexts aksfridge.signed.kext (1.0.16332) /Library/Application Support/Roxio TDIXController.kext (2.0) /Library/Extensions ElmediaPlayer.kext (1.58 - SDK 10.4) WacomTablet.kext (Wacom Tablet 4.9.0-2) Startup Items: Tablet Path: /Library/StartupItems/Tablet System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 173 Apple tasks [Running] 123 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 175 Apple tasks [Running] 127 Apple tasks Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-12) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-06-26) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-06-26) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-06-24) [Not Loaded] com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2019-09-25) [Not Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2019-07-24) [Not Loaded] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2019-10-03) [Not Loaded] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Not Loaded] com.maintain.SystemEvents.plist (Apple - installed 2020-05-27) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-04-21) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-06-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-06-15) [Not Loaded] com.oracle.java.Java-Updater.plist (? 10d49b95 - installed 2020-03-12) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-06-26) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-06-26) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2020-05-14) [Not Loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple - installed 2020-05-27) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-06-25) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-04-21) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-06-15) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-06-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-06-15) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2020-04-20) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) [Loaded] com.dxo.PhotoLab2LaunchAgent.plist (? 0 - installed 2020-04-11) [Running] com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2020-06-08) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-11) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-11) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2020-06-09) User Login Items: [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2020-06-27) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2020-06-27) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] ExpressVPN Launcher (ExprsVPN LLC - installed 2020-06-27) Modern Login Item /Applications/ExpressVPN.app/Contents/Library/LoginItems/ExpressVPN Launcher.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-06-04) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-06-04) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2020-06-08) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-06-26) PrintDialogExt: 3.5 (? - installed 2006-03-10) JavaAppletPlugin: Java 8 Update 251 build 08 (? - installed 2020-04-20) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-03-19) AdobePDFViewer: 20.006.20042 (Adobe Systems, Inc. - installed 2020-03-19) SharePointBrowserPlugin: 14.0.2 (? - installed 2011-01-22) Silverlight: 5.1.40416.0 (? - installed 2017-07-22) NPDjVu: (? - installed 2017-07-22) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: DVCPROHDAudio: 1.3.2 (Apple - installed 2011-01-27) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Grammarly for Safari (App Store - installed 2020-06-08) Honey (App Store - installed 2020-05-15) Instapaper (App Store - installed 2020-06-08) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-04-24) Java (? - installed 2020-04-20) Pen Tablet (? - installed 2017-07-22) Rapport (? - installed 2017-07-22) Time Machine: Time Machine information not available without Full Drive Access. 10 local snapshots Oldest local snapshot: 2020-06-26 01:44:18 Last local snapshot: 2020-06-27 01:39:28 Performance: System Load: 3.00 (1 min ago) 2.73 (5 min ago) 1.69 (15 min ago) Nominal I/O speed: 12.57 MB/s File system: 18.31 seconds Write speed: 2558 MB/s Read speed: 3051 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 8 % Idle: 86 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 152.15 % (?) EtreCheck 8.89 % (App Store) CoreServicesUIAgent 1.54 % (Apple) Finder 1.42 % (Apple) cfprefsd 1.05 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 552 MB (App Store) Microsoft Word 237 MB (Microsoft Corporation) Safari 192 MB (Apple) accountsd 92 MB (Apple) com.apple.Safari.History 87 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 2 MB / 3 MB (?) com.apple.WebKit.Networking.xpc 2 MB / 169 KB (Apple) CommCenter 7 KB / 7 KB (Apple) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 2.07 GB Used RAM: 8.47 GB Cached files: 5.46 GB Available RAM: 7.53 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-06-25 XProtectPlistConfigData (2123) 2020-06-25 Gatekeeper Configuration Data (181) 2020-06-25 macOS Catalina 10.15.5 Update 2020-06-25 Microsoft Office 2019 Volume License Serializer 2020-06-25 Pages (10.0) 2020-06-25 Numbers (10.0) 2020-06-25 Mactracker (7.9.3) 2020-06-25 Keynote (10.0) 2020-06-25 Malwarebytes for Mac 2020-06-26 MRTConfigData (1.63) 2020-06-27 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report