EtreCheck version: 5.5.5 (5111)
Report generated: 2020-05-14 17:59:32
Download EtreCheck from https://etrecheck.com
Runtime: 4:01
Performance: Below Average
Sandbox: Enabled
Full drive access: Enabled

Problem: Other problem
Description: 
I regularly have issues where Safari/Chrome won't connect to the inter
net even though I can still ping sites via terminal, and other interne
t-based programs still work. I have to force quit apps all the time be
cause they refuse to close. When I try to restart my computer to get t
he internet working, it always gets stuck and I have to force shut dow
n with the power button.

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Runaway process - A process is using a large percentage of your CPU.
  More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Apps crashing - There have been numerous app crashes.
  Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  Low performance - EtreCheck report took an unusually long time to run.
  32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
  Kernel extensions present - This machine has kernel extensions that may not work in the future.
  Sharing enabled - This machine has sharing services enabled that could be a security risk.

Hardware Information:
  MacBook Pro (Retina, 13-inch, Mid 2014)
  MacBook Pro Model: MacBookPro11,1
  2.6 GHz Dual-Core Intel Core i5 (i5-4278U) CPU: 2-core
  16 RAM - Not upgradeable
    BANK 0/DIMM0 - 8 GB DDR3 1600  
    BANK 1/DIMM0 - 8 GB DDR3 1600  
  Battery: Health = Normal - Cycle count = 325

Video Information:
  Intel Iris - VRAM: 1536 MB
    Color LCD (built-in) 1920 x 1200
    DELL U2415 1920 x 1200

Drives:
  disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes) 
  Internal PCI 5.0 GT/s x2 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 250.79 GB
      disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes)
        disk1s1 - M************  Data (APFS) [APFS Virtual drive] (Shared - 153.68 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
        disk1s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk1s5 - Macintosh HD (APFS) (Shared - 11.01 GB used)

  disk2 - WD My Passport 0740 500.07 GB
  External USB 5 Gbit/s USB
    disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk2s2 - B***y (Journaled HFS+) 499.73 GB

  disk3 - WD My Passport 25E2 2.00 TB
  External USB 5 Gbit/s USB
    disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk3s2 - T*****************p (Journaled HFS+) 1.00 TB
    disk3s3 - S*****e 999.88 GB

Mounted Volumes:
  disk1s1 - M************  Data [APFS Virtual drive]
    250.79 GB (Shared - 153.68 GB used, 89.64 GB available, 84.27 GB free)
    APFS
    Mount point: /System/Volumes/Data
    Encrypted

  disk1s3 - Recovery [Recovery]
    250.79 GB (Shared - 528 MB used, 84.27 GB free)
    APFS
    Mount point: /Volumes/Recovery

  disk1s4 - VM [APFS VM]
    250.79 GB (Shared - 1.07 GB used, 84.27 GB free)
    APFS
    Mount point: /private/var/vm

  disk1s5 - Macintosh HD
    250.79 GB (Shared - 11.01 GB used, 89.64 GB available, 84.27 GB free)
    APFS
    Mount point: /
    Encrypted
    Read-only: Yes

  disk4s2 - T******************s
    499.39 GB (434.03 GB used, 65.36 GB free)
    Mac OS Extended (Case-sensitive, Journaled)
    Disk Image
    Mount point: /Volumes/T******************s

Network:
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en3: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

  Screen sharing: Enabled

System Software:
  macOS Catalina 10.15.4 (19E287) 
  Time since boot: About 2 hours

Notifications:
  Slack.app
    9 notifications

  EtreCheck.app
    one notification

Security:
  System Status
  Gatekeeper: Enabled
  System Integrity Protection: Enabled

  Antivirus software: Apple, Avast, and Malwarebytes

  Screen sharing: Enabled

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.avast.update.plist
    Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist
    Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.avast.init.plist
    Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist
    Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.avast.userinit.plist
    Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
    Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist
    Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400
    Details: Exact match found in the whitelist - probably OK

  Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist
    Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
    Details: Close match found in the whitelist - probably OK

  Plugin: /Library/Internet Plug-Ins/o1dbrowserplugin.plugin
  Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
  Plugin: /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
  Plugin: /Library/Internet Plug-Ins/Silverlight.plugin
  Plugin: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin
  Plugin: /Library/Audio/Plug-Ins/HAL/EcammAudioLoader.plugin
  Plugin: /Library/Audio/Plug-Ins/HAL/EcammAudioLoader.plugin/Contents/Plugins/CallRecorder.plugin

  Apps: 34

32-bit Applications:
  22 32-bit apps

Kernel Extensions:
  /Applications/Avast.app
    AvastFileShield.kext (4.0.0 - SDK 10.12)
    AvastPacketForwarder.kext (2.1 - SDK 10.12)

  /Applications/InsomniaX.app
    Insomnia_r11.kext (2.1.7 - SDK 10.9)

  /Applications/MATLAB_R2017a.app
    sldrtkrn.kext (5.4.0 - OS X 10.8)

  /Library/Application Support/Malwarebytes/MBAM/Kext
    MB_MBAM_Protection.kext (4.4 - SDK 10.11)

System Launch Agents:
  [Not Loaded]  17 Apple tasks
  [Loaded]  172 Apple tasks
  [Running]  124 Apple tasks

System Launch Daemons:
  [Not Loaded]  34 Apple tasks
  [Loaded]  176 Apple tasks
  [Running]  128 Apple tasks

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-08)
  [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2020-04-14)
  [Loaded] com.avast.userinit.plist (? 4b9d47d7  - installed 2020-05-13)
  [Other] com.brother.LOGINserver.plist (? a1772de2  - installed 2015-01-14)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11)
  [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-04-21)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-05-01)
  [Loaded] org.macosforge.xquartz.startx.plist (Apple - installed 2016-10-26)

Launch Daemons:
  [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21)
  [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21)
  [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24)
  [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23)
  [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd  - installed 2020-04-14)
  [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2020-04-14)
  [Loaded] com.avast.init.plist (? fe750b9b  - installed 2020-05-13)
  [Loaded] com.avast.uninstall.plist (? 1d68eef4  - installed 2020-05-13)
  [Loaded] com.avast.update.plist (? f4a2548f  - installed 2020-05-13)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-11)
  [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-05-07)
  [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-04-21)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-05-01)
  [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e  - installed 2014-02-26)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-09-11)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-03-16)
  [Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple - installed 2016-10-26)

User Launch Agents:
  [Other] com.adobe.ARM.***.plist (? 0  - installed 2014-11-07)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
  [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2019-11-22)
  [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-06-21)

User Login Items:
  [Running] Cinch (App Store - installed 2019-10-06)
    Application
    /Applications/Cinch.app

  [Running] Dropbox (Dropbox, Inc. - installed 2020-05-12)
    Application
    /Applications/Dropbox.app

  [Running] Flux (Michael Herf - installed 2020-05-06)
    Application
    /Applications/Flux.app

Internet Plug-ins:
  FlashPlayer-10.6: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-05-14)
  AdobePDFViewer: 20.009.20063 (Adobe Systems, Inc. - installed 2020-05-14)
  o1dbrowserplugin: 5.41.3.0 (? - installed 2018-03-25)
  ZoomUsPlugIn: 5.0.1 (23508.0430) (Zoom Video Communications, Inc. - installed 2020-05-01)
  SharePointBrowserPlugin: 14.7.7 (? - installed 2018-03-16)
  Flash Player: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-12)
  googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11)
  Silverlight: 5.1.41212.0 (? - installed 2016-06-12)
  MeetingJoinPlugin: 1.0 (? - installed 2019-11-04)

Audio Plug-ins:
  EcammAudioLoader: 1.0.4 (? - installed 2018-05-26)
  CallRecorder: v2.8.5 (? - installed 2018-05-26)

Safari Extensions:
  LastPass (Marvasol, Inc DBA LastPass - installed 2020-03-23)

3rd Party Preference Panes:
  Flash Player (Adobe Systems, Inc. - installed 2020-04-24)

Time Machine:
  Skip System Files: No
  Mobile backups: Yes
  Auto backup: Yes
  Volumes being backed up: 
  Destinations: 
    M*********T [Network] (Last used)
      Total size: 499.39 GB
      Total number of backups: 41
      Oldest backup: 2020-01-22 00:34:25
      Last backup: 2020-05-14 17:12:16
  7 local snapshots
  Oldest local snapshot: 2020-05-13 18:33:24
  Last local snapshot: 2020-05-14 17:35:54

Performance:
  System Load: 2.90 (1 min ago) 3.94 (5 min ago) 3.70 (15 min ago)
  Nominal I/O speed: 2.61 MB/s
  File system: 90.01 seconds
  Write speed: 658 MB/s
  Read speed: 727 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 8 %
  User: 32 %
  Idle: 60 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  Other processes 152.32 % (?)
  EtreCheck 6.29 % (App Store)
  Dropbox 0.11 % (Dropbox, Inc.)
  Finder 0.08 % (Apple)
  SystemUIServer 0.05 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheck 574 MB (App Store)
  Dropbox 327 MB (Dropbox, Inc.)
  Finder 168 MB (Apple)
  Safari 133 MB (Apple)
  accountsd 85 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Other processes 539 MB / 531 MB (?)
  Dropbox 162 KB / 412 KB (Dropbox, Inc.)
  CalendarAgent 278 KB / 25 KB (Apple)
  SystemUIServer 291 B / 12 B (Apple)
  spindump_agent 0 B / 0 B (Apple)

Virtual Memory Information:
  Physical RAM: 16 GB

  Free RAM: 3.56 GB
  Used RAM: 6.29 GB
  Cached files: 6.15 GB

  Available RAM: 9.71 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-04-16 MacTeX (1.0)
  2020-05-01 Zoom (5.0.23508.0430)
  2020-05-01 Command Line Tools (macOS Mojave version 10.14) for Xcode (10.3)
  2020-05-01 macOS Catalina (10.15.4)
  2020-05-01 XProtectPlistConfigData (2120)
  2020-05-01 MRTConfigData (1.59)
  2020-05-01 Microsoft AutoUpdate (4.22.20042003)
  2020-05-01 Xcode (11.4.1)
  2020-05-01 Microsoft PowerPoint (16.36.20041300)
  2020-05-01 Microsoft Word (16.36.20041300)
  2020-05-01 Command Line Tools for Xcode (11.0)
  2020-05-04 Microsoft Excel (16.36.20041300)
  2020-05-05 MacPorts (0.2.6.2.0.0.0.0.0)
  2020-05-05 Things (3.12.3)
  2020-05-07 Malwarebytes for Mac (1.0)
  2020-05-08 ARMDC Agent Installer (1.0.0)
  2020-05-12 Adobe Flash Player (32.0.0.371)
  2020-05-14 Adobe Acrobat Reader DC (20.009.20063) (20.009.20063)
  2020-05-14 EtreCheck (5.5.5)

Clean up:
  ~/Library/LaunchAgents/com.adobe.ARM.***.plist
    /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
    Executable not found

Diagnostics Information (past 7-30 days):
  2020-05-14 16:23:24 MATLAB_R2017a.app High CPU Use (2 times)
    Executable: /Applications/MATLAB_R2017a.app

  2020-05-14 12:50:23 backupd High CPU Use (17 times)
    Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

  2020-05-14 08:58:46 LastPass.app Crash (10 times)
    Executable: /Applications/LastPass.app

  2020-05-13 14:46:26 Microsoft PowerPoint.app Hang
    Executable: /Applications/Microsoft PowerPoint.app

  2020-05-12 14:41:33 Google Chrome.app Hang
    Executable: /Applications/Google Chrome.app

  2020-05-11 11:57:27 com.apple.WebKit.WebContent High CPU Use (2 times)
    Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent


End of report