EtreCheckPro version: 6.8.12 (68084) Report generated: 2025-12-09 14:55:21 Download EtreCheckPro from https://etrecheck.com Runtime: 10:36 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This computer has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, 2017) Status: Supported iMac Model: iMac18,1 2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2133 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2133 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (247.21 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (2.11 GB used) disk1s3 - Recovery (APFS) [Recovery] (1.16 GB used) disk1s4 - VM (APFS) [APFS VM] (5.37 GB used) disk1s5 (APFS) [APFS Container] (9.35 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk1s6 - Update (APFS) (13 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 247.21 GB Shared values Size: 1000.00 GB Free: 734.58 GB Available: 772.25 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.11 GB Shared values Size: 1000.00 GB Free: 734.58 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 5.37 GB Shared values Size: 1000.00 GB Free: 734.58 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.35 GB Shared values Size: 1000.00 GB Free: 734.58 GB Available: 772.25 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 13 MB Shared values Size: 1000.00 GB Free: 734.58 GB USB: USB 3.0 bus Broadcom Corp. - Bluetooth USB Host Controller 2.4G Wireless Mouse Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Magic Keyboard with Numeric Keypad USB 3.1 bus Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge iCloud Quota: 72.41 GB available iCloud is limited without Full Disk Access Firewall: Blocked apps: None System Software: macOS Ventura 13.7.8 (22H730) Installed 2025-09-03 Time since boot: About 6 hours Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 183 Apple tasks [Running] 166 Apple tasks [Other] 2 Apple tasks System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 183 Apple tasks [Running] 192 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2021-05-10) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Running] com.citrix.CtxWorkspaceHelperDaemon.plist (Citrix Systems, Inc. - installed 2024-12-11) Executable: /Library/Application Support/Citrix Receiver/CtxWorkspaceHelperDaemon.app/Contents/MacOS/CtxWorkspaceHelperDaemon [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2025-01-14) Executable: /Library/Application Support/Citrix Receiver/ctxusbd [Loaded] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2025-01-14) Executable: /Library/Application Support/Citrix Receiver/ctxworkspaceupdater [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-03-30) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2021-11-28) Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-01-12) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Running] com.brother.LOGINserver.plist (Brother Industries, LTD. - installed 2024-04-02) Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2024-12-11) Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2024-12-11) Executable: /usr/local/libexec/Citrix Workspace Helper.app/Contents/MacOS/Citrix Workspace Helper [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2024-12-11) Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords [Running] com.citrix.safariadapter.plist (Citrix Systems, Inc. - installed 2024-12-11) Executable: /Library/Application Support/Citrix Receiver/SafariAdapter.app/Contents/MacOS/SafariAdapter [Other] com.epson.esua.launcher.plist (Not signed - installed 2023-08-09) Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent [Other] com.epson.eventmanager.agent.plist (Not signed - installed 2020-08-26) Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2020-08-26) Executable: /Library/Application Support/EPSON/Scanner/ScannerMonitor/Epson Scanner Monitor.app/Contents/MacOS/Epson Scanner Monitor User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-12-09) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) User Login Items: [Not Loaded] CIJSUAgent (Canon Inc. - installed 2021-11-28) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Loaded] Cricut Design Space (Cricut, Inc. - installed 2025-09-07) Application /Applications/Cricut Design Space.app [Running] Google Chrome (Google LLC - installed 2025-12-09) Application /Applications/Google Chrome.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2025-01-14) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2018-12-10) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] Books (Apple - installed 2025-08-16) Application /System/Applications/Books.app Applications: 541 Apple apps 90 3rd party apps 44 x86-only apps No unsigned apps App Extensions: Widgets: [Loaded] QuickAccessWidget - /Applications/Citrix Workspace.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 1.95 (1 min ago) 1.88 (5 min ago) 1.98 (15 min ago) Nominal I/O usage: 1.61 MB/s File system: 120.00 seconds (timed out) Write speed: 42 MB/s Read speed: 42 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 8 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 9.52 % (Apple) corespotlightd 5.76 % (Apple) kernel_task 2.67 % (Apple) EtreCheckPro 2.28 % (Etresoft, Inc.) mds 0.66 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 762 MB (Etresoft, Inc.) mds_stores 360 MB (Apple) imagent 240 MB (Apple) corespotlightd 199 MB (Apple) photolibraryd 193 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) rapportd 44 MB / 202 KB (Apple) mDNSResponder 9 MB / 1 MB (Apple) apsd 72 KB / 255 KB (Apple) netbiosd 2 KB / 2 KB (Apple) localizationswitcherd 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) corespotlightd 4 (Apple) IMDPersistenceAgent 1 (Apple) cfprefsd (3) 1 (Apple) mds 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 248 MB Used RAM: 4.88 GB Cached files: 2.88 GB Available RAM: 3.12 GB Swap Used: 14 MB Software Installs (past 60 days): Install Date Name (Version) 2025-10-12 XProtectPlistConfigData (5318) - Software update 2025-10-17 XProtectPlistConfigData (5319) - Software update 2025-10-17 Brother iPrint&Scan (14.0) - App Store 2025-10-22 XProtectPlistConfigData (5320) - Software update 2025-10-23 XProtectPlistConfigData (5321) - Software update 2025-11-07 XProtectPlistConfigData (5322) - Software update 2025-11-07 XProtectPayloads (156) - Software update 2025-11-13 XProtectPlistConfigData (5323) - Software update Clean up: /Library/LaunchAgents/com.epson.eventmanager.agent.plist /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Executable not found /Library/LaunchAgents/com.epson.esua.launcher.plist /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent Executable not found Diagnostics Information (past 60 days): 2025-12-09 11:54:12 photolibraryd Crash Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd 2025-12-09 11:50:53 bluetoothd Crash (2 times) Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called End of report