EtreCheckPro version: 6.4.1 (6E003) Report generated: 2021-02-09 07:03:59 Download EtreCheckPro from https://etrecheck.com Runtime: 2:50 Performance: Excellent Problem: Beachballing Description: Computer freezing and needing a hard reboot almost daily. Mostly used Google File Stream with Adobe CC apps. After reboot, I always run Firs t Aid and restart computer. Have reset SMC, NVRAM, and reindexed Spotl ight. Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 4 GHz Quad-Core Intel Core i7 (i7-6700K) CPU: 4-core 32 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 0/DIMM1 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM1 - 8 GB DDR3 1600 Video Information: AMD Radeon R9 M390 - VRAM: 2 GB iMac (built-in) 5120 x 2880 LG HDR 4K 5120 x 2880 Drives: disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 23.69 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 503.06 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 337 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 611 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 975 KB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 503.06 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 337 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 611 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 975 KB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 1.02 TB (Shared - 503.06 GB used, 498.84 GB available, 497.96 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 1.02 TB (Shared - 337 MB used, 497.96 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.02 TB (Shared - 2.15 GB used, 497.96 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - Macintosh HD [APFS Snapshot] 1.02 TB (Shared - 15.05 GB used, 498.84 GB available, 497.96 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 1.02 TB (Shared - 975 KB used, 497.96 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.2 (20D64) Time since boot: About 13 hours Configuration Profiles: This computer may have configuration profiles installed. Notifications: Slack.app 6 notifications Creative Cloud.app one notification Cyberduck.app 14 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.meraki.agentd.plist Executable: /Library/Application Support/Meraki/m_agent --verbose --log /var/log/m_agent.log --pid-file /var/run/m_agent.pid Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.meraki.agentd.com.testplant.osxvnc.plist Executable: /Users/Shared/OSXvnc-server.sh Details: Exact match found in the legitimate list - probably OK Kernel Extensions: /Library/Extensions [Loaded] dfsfuse.kext - com.google.drivefs.filesystems.dfsfuse (45.2 - SDK 10.16) System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 182 Apple tasks [Running] 131 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 182 Apple tasks [Running] 142 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-05) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-02-04) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-31) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-31) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-07-31) [Not Loaded] com.epsecurity.EndpointSecurityforMac.plist (Bitdefender SRL - installed 2019-06-18) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.meraki.agentd.com.testplant.osxvnc.plist (? 737cfef0 - installed 2021-02-03) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-01-13) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-02-04) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-31) [Loaded] com.epsecurity.AuthHelperTool.plist (Bitdefender SRL - installed 2019-06-18) [Running] com.epsecurity.bdch.plist (Bitdefender SRL - installed 2019-12-10) [Running] com.epsecurity.bdcoreissues.plist (Bitdefender SRL - installed 2019-12-10) [Running] com.epsecurity.bdldaemon.plist (Bitdefender SRL - installed 2020-11-09) [Running] com.epsecurity.bdupddaemon.plist (Bitdefender SRL - installed 2019-12-10) [Running] com.epsecurity.epag.plist (Bitdefender SRL - installed 2019-06-18) [Running] com.epsecurity.redline.plist (Bitdefender SRL - installed 2020-07-31) [Loaded] com.epsecurity.upgrade.plist (Bitdefender SRL - installed 2020-07-31) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-19) [Running] com.meraki.agentd.plist (? 7f60b75d - installed 2020-06-14) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-02-12) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-01-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-02-11) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-31) [Not Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-01-01) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-11) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-02-27) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2020-12-09) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Backup and Sync (Google, Inc. - installed 2021-01-28) Application /Applications/Backup and Sync.app [Running] Google Drive (Google, Inc. - installed 2021-02-04) Application /Applications/Google Drive.app [Not Loaded] StartUpHelper (Spotify - installed 2019-12-04) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-12-09) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-02-04) AdobePDFViewer: 20.013.20074 (Adobe Systems, Inc. - installed 2020-12-09) Backup: Time Machine Not Configured! Performance: System Load: 1.91 (1 min ago) 1.96 (5 min ago) 2.12 (15 min ago) Nominal I/O speed: 3.43 MB/s File system: 18.14 seconds Write speed: 333 MB/s Read speed: 688 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 4 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 13.06 % (Etresoft, Inc.) WindowServer 6.70 % (Apple) kernel_task 2.60 % (Apple) launchd 1.52 % (Apple) mds_stores 0.90 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (25) 5.99 GB (Google, Inc.) Google Chrome 924 MB (Google, Inc.) BDLDaemon 839 MB (Bitdefender SRL) EtreCheckPro 678 MB (Etresoft, Inc.) Adobe CEF Helper (Renderer) (3) 483 MB (Adobe Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 227 KB / 35 KB (Apple) m_agent 12 KB / 212 KB (? - /Library/Application Support/Meraki) apsd 66 KB / 89 KB (Apple) com.apple.geod 70 KB / 1 KB (Apple) epagd 6 KB / 1 KB (Bitdefender SRL) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) Google Chrome Helper (Renderer) (25) 2 (Google, Inc.) Google Chrome 1 (Google, Inc.) Google Chrome Helper (GPU) 1 (Google, Inc.) NotificationCenter 1 (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 139 MB Used RAM: 22.76 GB Cached files: 9.10 GB Available RAM: 9.24 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2021-01-13 Microsoft AutoUpdate (4.31.21011103) 2021-01-13 Microsoft PowerPoint (16.45.21011103) 2021-01-13 Microsoft Word (16.45.21011103) 2021-02-01 Google Drive File Stream (1.3.15.162) 2021-02-03 macOS 11.2 (11.2) 2021-02-03 Google Drive (1.3.15.162) 2021-02-04 MRTConfigData (1.73) 2021-02-04 XProtectPlistConfigData (2139) Diagnostics Information (past 7-30 days): 2021-02-08 17:17:34 Kernel Panic Details: panic(cpu 4 caller 0xffffff801a0bfbe6): initproc exited -- exit reaso n namespace 2 subcode 0x4 description: none 2021-02-08 13:17:33 G2MUpload Crash (48 times) Executable: /Users/***/Library/Application Support/LogMeInInc/*/G2MUpload Details: dyld: launch, loading dependent libraries 2021-02-05 15:45:35 BDLDaemon.app High CPU Use Executable: /Library/Bitdefender/AVP/BDLDaemon.app End of report