EtreCheckPro version: 6.7.1 (67011)
Report generated: 2022-09-02 15:59:52
Download EtreCheckPro from https://etrecheck.com
Runtime: 3:24
Performance: Excellent
Problem: Apps are crashing
Description:
Finder crashing with one key stroke
Major Issues:
Anything that appears on this list needs immediate attention.
Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Apps crashing - There have been numerous app crashes.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
System modifications - There are a large number of system modifications running in the background.
Vintage hardware - This computer may be considered vintage.
x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
Limited permissions - More information may be available with Full Disk Access.
Kernel extensions present - This computer has kernel extensions that may not work in the future.
Hardware Information:
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports)
Status: Vintage
MacBook Pro Model: MacBookPro13,2
2.9 GHz Dual-Core Intel Core i5 (i5-6267U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB LPDDR3 2133
BANK 1/DIMM0 - 4 GB LPDDR3 2133
Battery: Health = Normal - Cycle count = 602
Video Information:
Intel Iris Graphics 550 - VRAM: 1536 MB
Color LCD (built-in) 2880 x 1800
Drives:
disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 250.69 GB
disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes)
disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (122.68 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (764 MB used)
disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used)
disk1s4 - VM (APFS) [APFS VM] (1.07 GB used)
disk1s5 (APFS) [APFS Container] (15.42 GB used)
disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used)
disk1s6 - Update (APFS) (7 MB used)
Mounted Volumes:
disk1s1 - Macintosh HD - Data [APFS Virtual drive]
Filesystem: APFS
Mount point: /System/Volumes/Data
Encrypted
Used: 122.68 GB
Shared values
Size: 250.69 GB
Free: 109.48 GB
Available: 119.83 GB
disk1s2 - Preboot [APFS Preboot]
Filesystem: APFS
Mount point: /System/Volumes/Preboot
Used: 764 MB
Shared values
Size: 250.69 GB
Free: 109.48 GB
disk1s4 - VM [APFS VM]
Filesystem: APFS
Mount point: /System/Volumes/VM
Used: 1.07 GB
Shared values
Size: 250.69 GB
Free: 109.48 GB
disk1s5s1 - Macintosh HD [APFS Snapshot]
Filesystem: APFS
Mount point: /
Read-only: Yes
Used: 15.42 GB
Shared values
Size: 250.69 GB
Free: 109.48 GB
Available: 119.83 GB
disk1s6 - Update
Filesystem: APFS
Mount point: /System/Volumes/Update
Used: 7 MB
Shared values
Size: 250.69 GB
Free: 109.48 GB
Network:
Interface lpss-serial1: LPSS Serial Adapter (1)
Interface lpss-serial2: LPSS Serial Adapter (2)
Interface en8: USB 10/100/1000 LAN
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
Interface bridge0: Thunderbolt Bridge
iCloud Status: one pending file
System Software:
macOS Monterey 12.5.1 (21G83)
Time since boot: About an hour
Notifications:
EtreCheckPro.app
one notification
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple and FireEye
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.symantec.nis.uninstall.Universal.plist
Executable: /usr/bin/ruby '/Library/Application Support/nis_Universal_postuninstall.rb'
Launchd: /Library/LaunchAgents/com.examsoft.softest.plist
Executable: /Applications/SofTest.app/Contents/MacOS/SofTest -launchd
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist
Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app
Details: Exact match found in the legitimate list - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the legitimate list - probably OK
Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
Apps: 3
Old Applications:
13 x86-only apps
Kernel Extensions:
/Library/Application Support/VirtualBox
[Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (6.0.12)
[Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (6.0.12)
[Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (6.0.12)
[Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (6.0.12)
/Library/Extensions
[Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0)
System Launch Daemons:
[Not Loaded] 37 Apple tasks
[Loaded] 196 Apple tasks
[Running] 147 Apple tasks
[Other] One Apple task
System Launch Agents:
[Not Loaded] 14 Apple tasks
[Loaded] 187 Apple tasks
[Running] 155 Apple tasks
Launch Daemons:
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-06)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-06)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
[Other] com.cisco.anyconnect.vpnagentd.plist (Not signed - installed 2012-06-07)
[Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2022-07-11)
[Loaded] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2022-07-11)
[Running] com.fireeye.xagt.plist (FireEye, Inc. - installed 2020-11-07)
[Other] com.forescout.secureconnector.daemon.plist (Not signed - installed 2021-01-26)
[Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-04-18)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-08-16)
[Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2018-10-17)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26)
[Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed )
[Running] com.symantec.nis.uninstall.Universal.plist (Not signed - installed 2022-09-02)
[Not Loaded] org.virtualbox.startup.plist (Not signed - installed 2019-09-29)
[Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-08-25)
Launch Agents:
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-06)
[Loaded] com.cisco.anyconnect.gui.plist (Not signed - installed 2012-06-07)
[Running] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2022-07-01)
[Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2022-07-01)
[Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2022-07-01)
[Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2022-07-01)
[Running] com.citrix.safariadapter.plist (Citrix Systems, Inc. - installed 2022-07-01)
[Loaded] com.examsoft.softest.plist (Not signed - installed 2017-05-11)
[Running] com.fireeye.xagtnotif.plist (FireEye, Inc. - installed 2020-11-07)
[Other] com.forescout.secureconnector.agent.plist (Not signed - installed 2021-01-26)
[Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-04-18)
[Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-04-18)
[Other] com.microsoft.OneDriveStandaloneUpdater.plist (Not signed - installed 2020-05-17)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-08-16)
User Launch Agents:
[Other] com.adobe.ARM.***.plist (Not signed - installed 2013-07-16)
[Not Loaded] com.microsoft.OneDriveMigrationLauncher.plist (Not signed - installed 2020-02-01)
[Not Loaded] org.virtualbox.vboxwebsrv.plist (Not signed - installed 2019-09-29)
User Login Items:
[Not Loaded] StartUpHelper (Spotify - installed 2020-05-29)
Modern Login Item
/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app
[Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2022-07-11)
Modern Login Item
/Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app
[Not Loaded] HP Device Monitor (HP Inc. - installed 2019-04-07)
Modern Login Item
/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app
[Not Loaded] HP Product Research (HP Inc. - installed 2019-04-07)
Modern Login Item
/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app
[Running] Stickies (Apple - installed 2022-08-10)
Application
/System/Applications/Stickies.app
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-15)
AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-15)
iPhotoPhotocast: 7.0 (Apple - installed 2017-01-02)
SharePointBrowserPlugin: 14.4.4 (? - installed 2017-01-02)
Audio Plug-ins:
ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2022-08-25)
Backup:
Time Machine information is limited without Full Disk Access
Destinations:
T**********e [Local] (Last used)
5 local snapshots
Oldest local snapshot: 2022-09-02 09:59:45
Last local snapshot: 2022-09-02 14:46:51
Performance:
System Load: 1.93 (1 min ago) 1.68 (5 min ago) 1.78 (15 min ago)
Nominal I/O usage: 0.48 MB/s
File system: 32.45 seconds
Write speed: 1182 MB/s
Read speed: 2082 MB/s
CPU Usage Snapshot:
Type Overall
System: 4 %
User: 10 %
Idle: 86 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
EtreCheckPro 21.84 % (Etresoft, Inc.)
WindowServer 12.58 % (Apple)
kernel_task 8.80 % (Apple)
Console 4.62 % (Apple)
bluetoothd 1.18 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheckPro 660 MB (Etresoft, Inc.)
com.apple.WebKit.WebContent (3) 283 MB (Apple)
kernel_task 263 MB (Apple)
Safari 141 MB (Apple)
com.apple.appkit.xpc.openAndSavePanelService (3) 127 MB (Apple)
Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
mDNSResponder 1 MB / 130 KB (Apple)
biometrickitd 225 KB / 16 KB (Apple)
com.apple.WebKit.Networking 137 KB / 32 KB (Apple)
apsd 8 KB / 40 KB (Apple)
SafariAdapter 16 KB / 3 KB (Citrix Systems, Inc.)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
Safari 1 (Apple)
WindowServer 1 (Apple)
com.apple.WebKit.WebContent (3) 1 (Apple)
com.apple.WebKit.Networking (2) 1 (Apple)
launchd 0 (Apple)
Virtual Memory Information:
Physical RAM: 8 GB
Free RAM: 306 MB
Used RAM: 4.32 GB
Cached files: 3.38 GB
Available RAM: 3.68 GB
Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2022-07-11 Citrix Workspace (22.06.1)
2022-07-13 Adobe Acrobat Reader DC (22.001.20169) (22.001.20169)
2022-07-31 macOS 12.5 (12.5)
2022-08-02 Motif (3.4.5)
2022-08-11 iMovie (10.3.4)
2022-08-16 Adobe Acrobat Reader DC (22.002.20191) (22.002.20191)
2022-08-16 Microsoft AutoUpdate (4.50.22081401)
2022-08-16 Microsoft Excel (16.64.22081401)
2022-08-16 Microsoft OneNote (16.64.22081401)
2022-08-16 Microsoft Outlook (16.64.22081401)
2022-08-16 Microsoft PowerPoint (16.64.22081401)
2022-08-16 Microsoft Word (16.64.22081401)
2022-08-22 XProtectPlistConfigData (2162)
2022-08-25 Google Drive (1.3.17.192)
2022-08-25 Zoom (5.11.6.9890)
2022-08-31 macOS 12.5.1 (12.5.1)
2022-09-01 MRTConfigData (1.93)
2022-09-01 XProtectPayloads (71)
Clean up:
/Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist
/Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater
Executable not found
~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist
/Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv
Executable not found
/Library/LaunchDaemons/com.forescout.secureconnector.daemon.plist
/Applications/ForeScout SecureConnector.app/Contents/MacOS/ForeScout SecureConnector
Executable not found
/Library/LaunchAgents/com.forescout.secureconnector.agent.plist
/Applications/ForeScout SecureConnector.app/Contents/MacOS/ForeScout SecureConnector
Executable not found
~/Library/LaunchAgents/com.microsoft.OneDriveMigrationLauncher.plist
/Applications/OneDrive.app/Contents/MacOS/OneDrive
Executable not found
~/Library/LaunchAgents/com.adobe.ARM.***.plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
Executable not found
/Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist
/opt/cisco/anyconnect/bin/vpnagentd
Executable not found
Diagnostics Information (past 7-30 days):
2022-09-02 15:33:14 Finder Crash (20 times)
Executable: /System/Library/CoreServices/Finder.app
Details:
libsystem_c.dylib: abort() called
2022-09-02 14:57:10 Spotlight Crash (3 times)
Executable: /System/Library/CoreServices/Spotlight.app
Details:
libsystem_c.dylib: abort() called
2022-09-02 12:35:41 signpost_reporter High CPU Use (4 times)
Executable: /usr/libexec/signpost_reporter
2022-09-02 12:13:36 Symantec Crash
Executable: /Library/Application Support/Symantec/*/Symantec.app
2022-09-02 10:59:33 SymDaemon Crash (4 times)
Executable: /Library/Application Support/Symantec/*/SymDaemon
Details:
libsystem_c.dylib: abort() called
2022-08-31 09:13:21 com.apple.appkit.xpc.openAndSavePanelService Crash
Executable: /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/com.apple.appkit.xpc.openAndSavePanelService.xpc/Contents/MacOS/com.apple.appkit.xpc.openAndSavePanelService
2022-08-30 22:22:52 configd High CPU Use
Executable: /usr/libexec/configd
End of report