EtreCheckPro version: 6.2.6 (6C020) Report generated: 2020-06-12 18:41:40 Download EtreCheckPro from https://etrecheck.com Runtime: 7:22 Performance: Poor Problem: Apps are crashing Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This machineâ s hard drive could be replaced with an SSD. This would dramatically improve your machineâ s performance. Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. High battery cycle count - Your battery may be losing capacity. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core 4 RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 1318 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD HTS547550A9E384 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Core Storage Container] 499.25 GB disk1 - Macintosh HD (Journaled HFS+) 498.88 GB (298.82 GB used) disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB Mounted Volumes: disk1 - Macintosh HD 498.88 GB (298.82 GB used, 199.80 GB free) Journaled HFS+ Mount point: / Network: Interface usbmodem1422: SAMSUNG_Android 2 Interface usbmodem1a122: SAMSUNG_Android Interface SAMSUNG_MDM: SAMSUNG Modem Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en6: iPhone 3 Interface en5: iPhone 2 Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: iPhone Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 34 MB available System Software: macOS Sierra 10.12.5 (16F73) Time since boot: Less than an hour Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist Executable: /Library/Application Support/BlackBerry/BBDaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist Executable: /Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist Executable: /Library/Application Support/BlackBerry/RimAlbumArtDaemon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.divx.update.agent.plist Executable: /Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app Details: Exact match found in the whitelist - probably OK Running app: ~/Library/Application Support/.FUS/fuspredownloader.app/Contents/MacOS/fuspredownloader Details: Executable file is hidden - possibly adware Running app: /Applications/Kies.app/Contents/MacOS/KiesAgent.app/Contents/MacOS/KiesAgent Running app: ~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app/Contents/MacOS/RealPlayer Downloader Agent Login Item: /Applications/Kies.app/Contents/MacOS/KiesAgent.app Login Item: ~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app Login Item: ~/Library/Application Support/.FUS/fuspredownloader.app Plugin: /Library/Internet Plug-Ins/DivX Web Player.plugin Plugin: /Library/Internet Plug-Ins/OVSHelper.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/RealPlayer Plugin.plugin Apps: 8 32-bit Applications: 60 32-bit apps Kernel Extensions: /Applications/Kies.app [Not Loaded] ssuddrv.kext (1.4.14 - SDK 10.6) /System/Library/Extensions [Not Loaded] RIMBBUSB.kext (0.0.97) [Not Loaded] RIMBBVSP.kext (0.0.97) System Launch Agents: [Not Loaded] 7 Apple tasks [Loaded] 182 Apple tasks [Running] 68 Apple tasks [Killed] 24 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 43 Apple tasks [Loaded] 178 Apple tasks [Running] 71 Apple tasks [Killed] 25 Apple tasks [Other] 3 Apple tasks Launch Agents: [Loaded] com.divx.dms.agent.plist (? bf9bdaf7 - installed 2015-12-08) [Loaded] com.divx.update.agent.plist (? a041d049 - installed 2015-11-30) [Running] com.rim.BBAlbumArtCacher.plist (? e61f56c4 - installed 2013-06-25) [Running] com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2013-09-27) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-12-18) [Not Loaded] com.apple.installer.cleanupinstaller.plist (Apple - installed 2017-07-15) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-12-21) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-06-16) [Running] com.rim.BBDaemon.plist (? 9f895e8a - installed 2013-06-25) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2017-11-01) [Loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.8E06FBD0-32F2-496B-AD1F-3E2B53E9DD1B.plist (Apple - installed 2017-07-15) User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2017-11-27) Application /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app [Loaded] Cisco Webex Meetings (Cisco - installed 2020-06-10) Application /Applications/Cisco Webex Meetings.app [Loaded] KiesAgent (? - installed 2017-07-01) Application /Applications/Kies.app/Contents/MacOS/KiesAgent.app [Not Loaded] PhotoStreamAgent (App Store - installed 2012-07-22) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Loaded] iTunesHelper (Apple - installed 2018-04-01) Application /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app [Loaded] fuspredownloader (? - installed 2013-11-25) Application ~/Library/Application Support/.FUS/fuspredownloader.app [Loaded] RealPlayer Downloader Agent (? - installed 2012-09-05) Application ~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.114 (Adobe Systems, Inc. - installed 2019-01-15) DivX Web Player: 3.5.0.5 (? - installed 2015-12-17) AdobePDFViewerNPAPI: 11.0.23 (Adobe Systems, Inc. - installed 2017-11-27) AdobePDFViewer: 11.0.23 (Adobe Systems, Inc. - installed 2017-11-27) Flash Player: 32.0.0.114 (Adobe Systems, Inc. - installed 2019-01-15) OVSHelper: 1.1 (? - installed 2015-12-17) SharePointBrowserPlugin: 14.2.3 (? - installed 2012-11-05) MeetingJoinPlugin: (? - installed 2012-11-05) Audio Plug-ins: BluetoothAudioPlugIn: 5.0.4 (Apple - installed 2017-04-29) iSightAudio: 7.7.3 (Apple - installed 2017-04-29) AirPlay: 2.0 (Apple - installed 2017-04-29) AppleAVBAudio: 503.2 (Apple - installed 2017-04-29) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2017-04-29) Safari Extensions: Webex Meetings (Cisco - installed 2020-06-10) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2018-12-18) Time Machine: Time Machine Not Configured! Performance: System Load: 1.71 (1 min ago) 1.69 (5 min ago) 1.40 (15 min ago) Nominal I/O speed: 2.78 MB/s File system: 70.92 seconds Write speed: 19 MB/s Read speed: 17 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 10 % Idle: 84 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 42.84 % (Apple) trustd (3) 29.36 % (Apple) EtreCheckPro 15.12 % (Etresoft, Inc.) ps (5) 9.80 % (Apple) WindowServer 4.68 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (7) 399 MB (Apple) EtreCheckPro 359 MB (Etresoft, Inc.) mdworker (10) 290 MB (Apple) system_profiler (2) 243 MB (Apple) Safari 84 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 113 KB / 3 KB (Apple) apsd 10 KB / 18 KB (Apple) netbiosd 888 B / 354 B (Apple) ntpd 336 B / 336 B (Apple) SystemUIServer 0 B / 64 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdworker (10) 9 (Apple) mds 3 (Apple) WindowServer 3 (Apple) mdworker 1 (?) trustd (3) 1 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 44 MB Used RAM: 3.34 GB Cached files: 632 MB Available RAM: 675 MB Swap Used: 42 MB Diagnostics Information (past 7-30 days): 2020-06-12 18:23:23 Cisco Webex Meetings.app Crash Executable: /Applications/Cisco Webex Meetings.app 2020-06-10 23:32:55 VDC.plugin Memory Executable: /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/VDC.plugin 2020-06-10 23:30:24 Software Update.app Crash Executable: /System/Library/CoreServices/Software Update.app 2020-06-10 23:27:08 Microsoft Word.app Crash (3 times) Executable: /Applications/Microsoft Office 2011/Microsoft Word.app Details: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/ ../../../Office/OfficeArt.framework/Versions/14/OfficeArt 2020-06-09 08:26:30 ReportCrash Crash (5 times) Executable: /System/Library/CoreServices/ReportCrash Details: Analyzing process: Safari[1150], path: /Applications/Safari.app/Conten ts/MacOS/Safari; parent process: [1], path: /sbin/launchd ReportCrash Internal Errors: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A /Support/suggestd: Failed to evaluate binary image: CoreSuggestionsInt ernals@0x7fffa3566000. Exception code: 0x1002 /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A /Support/suggestd: Failed to evaluate binary image: CalDAV@0x7fffa16ef 000. Exception code: 0x1002 /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A /Support/suggestd: Failed to evaluate binary image: CoreDAV@0x7fffa2fc c000. Exception code: 0x1002 2020-06-09 08:26:08 gamed Crash Executable: /System/Library/PrivateFrameworks/GameCenterFoundation.framework/Versions/A/gamed 2020-06-09 08:25:49 suggestd Crash Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd 2020-06-09 08:25:31 RimAlbumArtDaemon Crash Executable: /Library/Application Support/BlackBerry/RimAlbumArtDaemon 2020-06-09 08:25:26 DivXMediaServer.app Crash Executable: /Library/Application Support/DivX/DivXMediaServer.app Details: dyld: launch, loading dependent libraries /usr/local/Qt/4.8.1-macosx105/lib/QtGui.framework/Versions/4/QtGui 2020-06-09 08:25:26 Adobe Reader.app Crash Executable: /Applications/Adobe Reader.app Details: dyld: launch, loading dependent libraries /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchroni zer.app/Contents/MacOS/AdobeResourceSynchronizer 2020-06-09 08:21:37 App Store.app Crash Executable: /Applications/App Store.app Details: dyld: launch, loading dependent libraries /System/Library/PrivateFrameworks/StoreUI.framework/Versions/A/StoreUI 2020-06-09 08:20:50 mdworker Crash (20 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker Details: import fstype:hfs fsflag:480D000 flags:40000005E diag:0 isXCode:0 uti: com.adobe.pdf plugin:/Library/Spotlight/PDF.mdimporter - find suspect file using: sudo mdutil -t 465354 2020-06-09 08:20:47 Safari.app Crash (6 times) Executable: /Applications/Safari.app 2020-06-09 08:19:51 Firefox.app Crash (2 times) Executable: /Applications/Firefox.app Details: dyld: in dlopen() /Applications/Firefox.app/Contents/MacOS/XUL 2020-06-09 08:16:19 quicklookd.app Crash (2 times) Executable: /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd.app Details: qlmanage --diag 6571367.20446943 6571367.20597867 2020-06-09 08:16:11 Dock.app Crash (3 times) Executable: /System/Library/CoreServices/Dock.app Details: dyld: launch, loading dependent libraries /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock 2020-06-09 08:16:07 TimeMachine.prefPane Crash Executable: /System/Library/PreferencePanes/TimeMachine.prefPane 2020-06-09 08:13:41 helpd Crash Executable: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd 2020-06-09 08:12:44 mdworker32 Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdworker32 Details: import fstype:hfs fsflag:480D000 flags:40000005E diag:0 isXCode:0 uti: com.microsoft.powerpoint.ppt plugin:/Library/Spotlight/Microsoft Offic e.mdimporter - find suspect file using: sudo mdutil -t 459494 2020-06-09 08:12:00 AdwareMedic.app Crash (4 times) Executable: /Applications/AdwareMedic.app Details: /Applications/AdwareMedic.app/Contents/MacOS/../Frameworks/XojoFramewo rk.framework/Versions/A/XojoFramework 2020-06-09 08:11:23 BlackBerry Desktop Software.app Crash Executable: /Applications/BlackBerry Desktop Software.app Details: dyld: launch, running initializers /usr/lib/libSystem.B.dylib 2020-06-09 08:10:21 Finder.app Crash (2 times) Executable: /System/Library/CoreServices/Finder.app Details: libcoreservices: __create_or_fix_relative_directory: 940: __dirhelper_ create_relative returned (os/kern) failure End of report