EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-07-25 21:14:27 Download EtreCheckPro from https://etrecheck.com Runtime: 4:05 Performance: Good Problem: Other problem Description: iMac 2017 w/27รข Retina display and 3 month old magic keyboard running Ventura 13.4.1 (c). Recently, the numeric keys on the keypad stopped working. The function keys on the keypad (=/*-+) work fine. Looking for clues to the reason or steps to troubleshoot. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Supported iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 40 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (413.91 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (1.93 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (9.06 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.06 GB used) disk2s6 - Update (APFS) (12 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (413.91 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (1.93 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (9.06 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.06 GB used) disk2s6 - Update (APFS) (12 MB used) disk3 - Seagate Backup+ Desk 4.14 GB External USB 5 Gbit/s USB Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 413.91 GB Shared values Size: 1.03 TB Free: 594.81 GB Available: 696.66 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 1.93 GB Shared values Size: 1.03 TB Free: 594.81 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 2.15 GB Shared values Size: 1.03 TB Free: 594.81 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.06 GB Shared values Size: 1.03 TB Free: 594.81 GB Available: 696.66 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 12 MB Shared values Size: 1.03 TB Free: 594.81 GB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface en4: iPhone Screen sharing: Enabled System Software: macOS Ventura 13.4.1 (22F770820d) Time since boot: About 13 hours Notifications: Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Symantec Screen sharing: Enabled Unsigned Files: Apps: 1 Applications: 571 apps 92 x86-only apps 4 unsigned apps System Extensions: [Running] SymantecEndpointSecurity - version 9.1.0 (NortonLifeLock, Inc. - 2023-07-17) Application: /Applications/Norton 360.app - version 9.1.0 (NortonLifeLock, Inc. - 2023-06-26) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 177 Apple tasks [Running] 171 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 196 Apple tasks [Running] 179 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-06-26) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-06-26) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-06-30) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-06-26) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2023-06-26) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2023-06-26) Executable: /Library/Application Support/Citrix Receiver/ctxusbd [Running] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2023-06-26) Executable: /Library/Application Support/Citrix Receiver/ctxworkspaceupdater [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-07-21) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-07-21) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-07-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-07-14) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-06-26) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.norton.servicemanager.daemon.MES.plist (NortonLifeLock, Inc. - installed 2023-07-10) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/NortonServiceManager.bundle/Contents/MacOS/NortonServiceManager [Loaded] com.symantec.SymLUHelper.MES.plist (NortonLifeLock, Inc. - installed 2023-07-17) Executable: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/com.symantec.SymLUHelper [Loaded] com.symantec.UninstallerToolHelper.MES.plist (NortonLifeLock, Inc. - installed 2023-07-17) Executable: /Library/Application Support/Symantec/Silo/MES/Uninstaller/com.symantec.UninstallerToolHelper [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (NortonLifeLock, Inc. - installed 2023-07-17) Executable: /Library/Application Support/Symantec/Silo/MES/Norton Aggregator/nortonaggregatord [Loaded] com.symantec.liveupdate.daemon.MES.plist (NortonLifeLock, Inc. - installed 2023-07-17) Command: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/LUTool --daemon [Running] com.symantec.symdaemon.MES.plist (NortonLifeLock, Inc. - installed 2023-07-17) Executable: /Library/Application Support/Symantec/Silo/MES/Daemon/SymDaemon [Loaded] com.symantec.symqual.detail.MES.plist (NortonLifeLock, Inc. - installed 2023-07-17) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --linger [Loaded] com.symantec.symqual.panicreporter.MES.plist (NortonLifeLock, Inc. - installed 2023-07-17) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --paniconly [Loaded] com.symantec.symqual.submit.MES.plist (NortonLifeLock, Inc. - installed 2023-07-17) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --submit [Not Loaded] com.teamviewer.Helper.plist (TeamViewer Germany GmbH - installed 2023-06-26) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-07-17) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-07-14) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-06-30) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-06-26) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-06-26) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-07-17) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2023-06-26) Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2023-06-26) Executable: /usr/local/libexec/Citrix Workspace Helper.app/Contents/MacOS/Citrix Workspace Helper [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2023-06-26) Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords [Running] com.citrix.safariadapter.plist (Citrix Systems, Inc. - installed 2023-06-26) Executable: /Library/Application Support/Citrix Receiver/SafariAdapter.app/Contents/MacOS/SafariAdapter [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-07-21) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-07-10) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-07-14) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Loaded] com.norton.nsm-app.MES.plist (NortonLifeLock, Inc. - installed 2023-07-10) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/Norton ServiceManager.app/Contents/MacOS/Norton ServiceManager [Running] com.symantec.uiagent.application.MES.plist (NortonLifeLock, Inc. - installed 2023-07-10) Executable: /Library/Application Support/Symantec/Silo/MES/SymUIAgent/Norton.app/Contents/MacOS/Norton User Launch Agents: [Other] com.SecureMacUpdates.agent.plist (Apple - installed 2023-06-15) Command: /usr/bin/sudo /Users/mike-birdleboughs-imac/Applications/SecureMacUpdates/SecureMacUpdates -guid 12265564528538120 -source crt-1923 -url http://request.securemacupdates.com/macCheckForUpdates/ -brand SecureMacUpdates -current_version 1000 User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Inc. - installed 2023-07-18) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Dropbox (Dropbox, Inc. - installed 2023-06-26) Application /Applications/Dropbox.app [Not Loaded] Evernote Login Helper (App Store - installed 2023-06-26) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/Evernote Login Helper.app [Not Loaded] 85C27NK92C.com.flexibits.fantastical2.mac.helper (App Store - installed 2023-07-15) Modern Login Item /Applications/Fantastical.app/Contents/Library/LoginItems/85C27NK92C.com.flexibits.fantastical2.mac.helper.app [Loaded] GRLoginHelper (Grammarly, Inc - installed 2023-07-21) Modern Login Item /Applications/Grammarly Desktop.app/Contents/Library/LoginItems/GRLoginHelper.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2023-06-23) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] MindNode Helper (App Store - installed 2023-07-15) Modern Login Item /Applications/MindNode.app/Contents/Library/LoginItems/MindNode Helper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-07-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-07-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2023-06-26) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2023-01-21) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app App Extensions: Widgets: MindNode Widget - /Applications/MindNode.app FantasticalWidgets - /Applications/Fantastical.app Plugins: MindNode Intents Extension - /Applications/MindNode.app Fantastical App Intents - /Applications/Fantastical.app Intents Extension - /Applications/Fantastical.app Safari extensions: Right Click - /Applications/Right Click.app Okta Browser Plugin - /Applications/Okta Extension App.app Norton Safe Web - /Applications/Norton Safe Web.app Photo editing extensions: Pixelmator Distort - /Applications/Pixelmator.app Pixelmator Retouch - /Applications/Pixelmator.app File providers: Dropbox - /Applications/Dropbox.app OneDrive File Provider - /Applications/OneDrive.app Share services: Evernote - /Applications/Evernote.app Text Scanner - /Applications/TextScanner.app Dropbox Transfer - /Applications/Dropbox.app Add to Fantastical - /Applications/Fantastical.app OneNote - /Applications/Microsoft OneNote.app Finder sync extensions: Dropbox Finder Extension - /Applications/Dropbox.app OneDrive Finder Integration - /Applications/OneDrive.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Action services: Repair Tool - /Applications/Pixelmator.app Read Code - /Applications/Code Reader - QR Reader.app Generate QR - /Applications/Code Reader - QR Reader.app QuickLook Previews: MindNode QuickLook Extension - /Applications/MindNode.app com.mindnode.mindnode.mindmap *.mindnode com.mindnode.mindnode.sffmindmap *.mindnode QuickLook Thumbnails: MindNode Thumbnail Extension - /Applications/MindNode.app com.mindnode.mindnode.sffmindmap *.mindnode com.mindnode.mindnode.mindmap *.mindnode QuickLook Previews (legacy): PixelmatorLook - /Applications/Pixelmator.app com.pixelmator.pxm *.pxm Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2023-06-26) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-06-30) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2023-06-26) Audio Plug-ins: TVRemoteAudio: 1.0.1 (TeamViewer GmbH - installed 2022-04-15) Backup: Skip System Files: No Auto backup: Yes Destinations: S*************B [Local] (Last used) Total size: 3.00 TB Total number of backups: 32 Oldest backup: 2023-03-03 21:11:49 Last backup: 2023-06-12 15:47:05 14 local snapshots Oldest local snapshot: 2023-06-12 15:46:09 Last local snapshot: 2023-07-25 18:04:42 Performance: System Load: 1.70 (1 min ago) 1.61 (5 min ago) 3.33 (15 min ago) Nominal I/O usage: 0.00 MB/s File system: 25.97 seconds Write speed: 724 MB/s Read speed: 1441 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 6 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 15.02 % (Etresoft, Inc.) mds 6.70 % (Apple) WindowServer 5.36 % (Apple) kernel_task 3.30 % (Apple) mdbulkimport (2) 1.92 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.06 GB (Etresoft, Inc.) com.apple.WebKit.WebContent (8) 859 MB (Apple) Creative Cloud UI Helper (Renderer) 793 MB (Adobe Inc.) Dropbox (3) 449 MB (Dropbox, Inc.) AcroCEF Helper (Renderer) (4) 414 MB (Adobe Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 8 MB / 3 MB (Apple) apsd 351 KB / 906 KB (Apple) com.apple.WebKit.Networking 506 KB / 69 KB (Apple) netbiosd 523 KB / 39 KB (Apple) usbmuxd 161 KB / 118 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) Safari 1 (Apple) com.apple.WebKit.WebContent (8) 1 (Apple) AcroCEF Helper (GPU) 0 (Adobe Inc.) AdobeAcrobat 0 (Adobe Inc.) Virtual Memory Information: Physical RAM: 40 GB Free RAM: 13.80 GB Used RAM: 12.10 GB Cached files: 14.10 GB Available RAM: 27.90 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-05-31 macOS 13.4 (13.4) 2023-06-10 QR Scanner (5.16.5) 2023-06-16 Numbers (13.1) 2023-06-16 Keynote (13.1) 2023-06-16 Pages (13.1) 2023-06-16 Adobe Lightroom (6.4) 2023-06-23 HP Smart (14.6.1.1403) 2023-06-25 Evernote (10.58.8) 2023-06-26 macOS 13.4.1 (13.4.1) 2023-06-29 Adobe Acrobat (23.003.20215) (23.003.20215) 2023-06-29 Adobe Acrobat Reader (23.003.20215) (23.003.20215) 2023-07-07 XProtectPlistConfigData (2169) 2023-07-11 Microsoft OneNote (16.75.23070901) 2023-07-11 Microsoft PowerPoint (16.75.23070901) 2023-07-14 Microsoft AutoUpdate (4.61.23070901) 2023-07-14 ARMDC Agent Installer (1.0.0) 2023-07-14 macOS Rapid Security Response 13.4.1 (c) (13.4.1 (c)) 2023-07-14 Microsoft Word (16.75.23070901) 2023-07-15 MindNode (2023.2.1) 2023-07-15 Fantastical (3.7.16) 2023-07-17 Norton For Mac.Universal (8.8.6.15.15) 2023-07-17 DSP_SKU.N360_ESD_8_1_MRF_20440_DSP (8.8.6.15.15) 2023-07-17 Zoom (5.14.10.19202) 2023-07-18 Adobe Acrobat (23.003.20244) (23.003.20244) 2023-07-18 Adobe Acrobat Reader (23.003.20244) (23.003.20244) 2023-07-19 iMovie (10.3.7) 2023-07-20 TextScanner (1.5.7) 2023-07-20 XProtectPayloads (105) 2023-07-21 Microsoft Excel (16.75.23071901) 2023-07-25 Microsoft Outlook (16.75.23072301) Diagnostics Information (past 7-30 days): 2023-07-25 17:46:46 loginwindow Crash (2 times) Executable: /System/Library/CoreServices/loginwindow.app Details: libsystem_c.dylib: abort() called 2023-07-25 08:11:17 com.symantec.mes.systemextension Crash (2 times) 2023-07-25 01:10:11 com.apple.WebKit.WebContent High CPU Use (5 times) Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t 2023-07-21 16:33:20 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report