EtreCheck version: 5.2 (5C006) Report generated: 2019-04-23 11:34:56 Download EtreCheck from https://etrecheck.com Runtime: 3:08 Performance: Excellent Problem: Other problem Description: 2 to 3 hours after my iMac (2015 running Mojave) is turned on my inter net/wifi drops until I re-start the Mac or turn it off. The modem sho ws no change in connection but none of the connected devices can acces s the internet until the mac is either shut down or restarted. Our IS P (CenturyLink) has replaced the modem twice and sent technicians to o ur house but their connections always look good. The mac seems to be the problem. Apple Support suggested I disconnect the Mac from the po wer source to reset RAM and other parameters but that did not help the problem. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Adware - Adware detected. Stuck iCloud - This machine has a large number of pending iCloud transfers. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 4K, 21.5-inch, Late 2015) iMac Model: iMac16,2 1 2.8 GHz Intel Core i5 (i5-5575R) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1867  ok BANK 1/DIMM0 - 8 GB DDR3 1867  ok Video Information: Intel Iris Pro Graphics 6200 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - M***D (APFS) (Shared - 228.10 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 46 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 523 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - M***D 250.79 GB (18.76 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] (Shared - 3.22 GB used) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Interface en7: TomTom VIA 1625 Interface en6: iPad Interface en5: iPhone Interface en1: Wi-Fi Interface en4: Bluetooth PAN 2 Interface bridge0: Thunderbolt Bridge Interface en3: Thunderbolt 2 iCloud Quota: 107.87 GB available iCloud Status: 88 pending files System Software: macOS Mojave 10.14.4 (18E226) Time since boot: Less than an hour Notifications: /Applications/CleanMyMac X.app 4 notifications (one scheduled) Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: CleanMyMac Adware: Launchd: /Library/LaunchDaemons/com.SkilledPanelSearchDaemon.plist Executable: /Library/Application Support/com.SkilledPanelSearchDaemon/SkilledPanelSearch r Reason: Adware pattern match Launchd: ~/Library/LaunchAgents/com.SkilledPanelSearch.plist Executable: ~/Library/Application Support/com.SkilledPanelSearch/SkilledPanelSearch r Reason: Adware pattern match 32-bit Applications: One 32-bit app System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 177 Apple tasks [Running] 107 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 192 Apple tasks [Running] 105 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-07-20) [Running] com.carbonite.launchd.status.plist (Carbonite - installed 2019-03-18) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-03-27) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-03-27) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-04-17) [Running] jp.co.canon.ScanGearMF.appl.Canon-MF-Scan-Agent.plist (Canon Inc. - installed 2018-04-02) [Running] jp.co.canon.ScanGearMF.appl.Canon-MFSU-Agent.plist (Canon Inc. - installed 2018-04-02) Launch Daemons: [Loaded] com.SkilledPanelSearchDaemon.plist (Adware - installed 2019-03-12) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-07-20) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-07-20) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-03-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-03-20) [Loaded] com.carbonite.installhelper.plist (Carbonite - installed 2019-03-18) [Running] com.carbonite.launchd.daemon.plist (Carbonite - installed 2019-03-18) [Loaded] com.carbonite.launchd.watcher.plist (Carbonite - installed 2019-03-18) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-03-27) [Not Loaded] com.jeppesen.g_plugin.plist (Jeppesen - installed 2019-02-26) [Not Loaded] com.jeppesen.vsn_plugin.plist (Jeppesen - installed 2019-02-26) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-03-13) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-07-20) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-04-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-07-10) User Launch Agents: [Loaded] com.SkilledPanelSearch.plist (Adware - installed 2019-01-01) [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2019-04-17) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2019-04-17) User Login Items: CleanMyMac X Menu.app (MacPaw Inc. - installed 2019-04-17) (Application - /Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app) Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2018-06-29) FlashPlayer-10.6: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-04-09) Flash Player: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-04-09) AdobePDFViewer: 18.011.20055 (Adobe Systems, Inc. - installed 2018-06-29) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-08) BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-08) AirPlay: 2.0 (Apple - installed 2019-04-08) AppleAVBAudio: 740.1 (Apple - installed 2019-04-08) BridgeAudioSP: 5.39 (Apple - installed 2019-04-08) iSightAudio: 7.7.3 (Apple - installed 2019-04-08) 3rd Party Preference Panes: Flash Player (installed 2019-03-25) Time Machine: Time Machine Not Configured! Performance: System Load: 2.58 (1 min ago) 2.36 (5 min ago) 2.15 (15 min ago) Nominal I/O speed: 2.32 MB/s File system: 19.51 seconds Write speed: 252 MB/s Read speed: 1967 MB/s CPU Usage Snapshot: Type Overall System 8 % User 21 % Idle 71 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) CarboniteDaemon 99.86 % (Carbonite) WindowServer 4.96 % (Apple) EtreCheckPro 2.86 % (Etresoft, Inc.) kernel_task 0.90 % (Apple) Activity Monitor 0.20 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) CarboniteDaemon 1.46 GB (Carbonite) Google Chrome Helper (6) 537 MB (Google, Inc.) EtreCheckPro 488 MB (Etresoft, Inc.) kernel_task 218 MB (Apple) Google Chrome 209 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 630 KB / 42 KB (Apple) mDNSResponder 483 KB / 49 KB (Apple) apsd 23 KB / 20 KB (Apple) usbmuxd 11 KB / 9 KB (Apple) rapportd 6 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Energy (0-100) ( - ) CarboniteDaemon 50 (Carbonite) WindowServer 2 (Apple) Activity Monitor 1 (Apple) sysmond 0 (Apple) Google Chrome 0 (Google, Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 6.64 GB Used RAM: 6.75 GB Cached files: 2.61 GB Available RAM: 9.25 GB Swap Used: 38 MB Software Installs (past 30 days): Install Date Name (Version) 2019-04-09 Adobe Flash Player (32.0.0.171) 2019-04-17 Microsoft AutoUpdate (4.10.19041401) 2019-04-17 Microsoft Excel (16.24.19041401) 2019-04-17 Microsoft OneNote (16.24.19041401) 2019-04-17 Microsoft Word (16.24.19041401) 2019-04-17 Microsoft PowerPoint (16.24.19041401) 2019-04-17 Microsoft Outlook (16.24.19041401) 2019-04-19 XProtectPlistConfigData (2102) 2019-04-19 Gatekeeper Configuration Data (165) Diagnostics Information (past 7 days): End of report