EtreCheckPro version: 6.5.2 (6F007) Report generated: 2021-10-14 15:39:54 Download EtreCheckPro from https://etrecheck.com Runtime: 4:14 Performance: Good Problem: Apps are crashing Description: Twitter App fails to load and generates crash report Major Issues:     Anything that appears on this list needs immediate attention.     Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.     Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues:     These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.     No Time Machine backup - Time Machine backup not found.     Heavy RAM usage - Apps are using a large amount of RAM.     Apps crashing - There have been numerous app crashes.     Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.     Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.     System modifications - There are a large number of system modifications running in the background.     x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.     External drives and performance - There are external drives connected that could be affecting performance.     Limited drive access - More information may be available with Full Drive Access.     Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information:     iMac (Retina 5K, 27-inch, 2017)     iMac Model: iMac18,3     4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core     32 GB RAM - Upgradeable         BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400         BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400         BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400         BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 Video Information:     Radeon Pro 580 - VRAM: 8 GB         iMac (built-in) 5120 x 2880 Drives:     disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes)     Internal PCI-Express 8.0 GT/s x4 NVM Express         disk0s1 - EFI [EFI] 315 MB         disk0s2 [APFS Container] 1.00 TB             disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes)                 disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 401.56 GB used)                 disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 471 MB used)                 disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used)                 disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)                 disk1s5 (APFS) [APFS Container] (Shared - 15.33 GB used)                     disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)                 disk1s6 - Update (APFS) (Shared - 3 MB used)     disk2 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)     External Thunderbolt 3 Gigabit Serial ATA         disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB         disk2s2 2.00 TB         disk2s3 - Boot OS X (Journaled HFS+) 134 MB     disk3 - WD My Book 25EE 3.00 TB     External USB 5 Gbit/s USB         disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB         disk3s2 - d*********e (Journaled HFS+) 3.00 TB (280.43 GB used)     disk4 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)     External Thunderbolt 3 Gigabit Serial ATA         disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB         disk4s2 2.00 TB         disk4s3 - Boot OS X (Journaled HFS+) 134 MB     disk5 - WDC WD20EURS-63S48Y0 2.00 TB (Mechanical)     External SATA Mounted Volumes:     disk1s1 - Macintosh HD - Data [APFS Virtual drive]         1.00 TB (Shared - 401.56 GB used, 621.06 GB available, 579.90 GB free)         APFS         Mount point: /System/Volumes/Data     disk1s2 - Preboot [APFS Preboot]         1.00 TB (Shared - 471 MB used, 579.90 GB free)         APFS         Mount point: /System/Volumes/Preboot     disk1s4 - VM [APFS VM]         1.00 TB (Shared - 2.15 GB used, 579.90 GB free)         APFS         Mount point: /System/Volumes/VM     disk1s5s1 - Macintosh HD [APFS Snapshot]         1.00 TB (Shared - 15.33 GB used, 621.06 GB available, 579.90 GB free)         APFS         Mount point: /         Read-only: Yes     disk1s6 - Update         1.00 TB (Shared - 3 MB used, 579.90 GB free)         APFS         Mount point: /System/Volumes/Update     disk3s2 - d*********e         3.00 TB (280.43 GB used, 2.72 TB free)         Journaled HFS+         Mount point: /Volumes/d*********e         Owners enabled: No Network:     Interface en0: Ethernet     Interface fw0: Thunderbolt FireWire     Interface en1: Wi-Fi         802.11 a/b/g/n/ac     Interface en5: Bluetooth PAN     Interface bridge0: Thunderbolt Bridge     iCloud Quota: 15.95 GB available System Software:     macOS Big Sur 11.6 (20G165)     Time since boot: Less than an hour Notifications:     Postbox.app         one notification     Safari.app         2 notifications Security:     Gatekeeper: App Store and identified developers     System Integrity Protection: Enabled     Security Updates: Disabled ⠨    Antivirus software: Sophos Unsigned Files:     Apps: 1 Old Applications:     27 x86-only apps System Extensions:     [Running] networkextension - version 10.1.4 (Sophos - 2021-09-20)⠨        Application: /Applications/Sophos/Sophos Network Extension.app - version 10.1.4 (Sophos - 2021-09-20)     [Running] com.sophos.endpoint.scanextension - version 10.1.4 (Sophos - 2021-10-07)⠨        Application: /Applications/Sophos/Sophos Scan.app - version 10.1.4 (Sophos - 2021-10-07)         Description: Scanning Services Kernel Extensions:     /Applications/Parallels Desktop.app         [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (Parallels International GmbH, 14.1.3 45485 - SDK 10.9)         [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (Parallels International GmbH, 14.1.3 45485 - SDK 10.9)         [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (Parallels International GmbH, 14.1.3 45485 - SDK 10.9)         [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (Parallels International GmbH, 14.1.3 45485 - SDK 10.9)     /Library/Extensions         [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (Seiko Epson Corporation, 2.7.3)         [Not Loaded] SophosFileProtection.kext - com.sophos.kext.oas (Sophos, 10.1.0 - SDK 10.16)         [Not Loaded] SophosFileMonitor.kext - com.sophos.kext.sfm (Sophos, 10.1.0 - SDK 10.16)         [Not Loaded] SophosWebProtection.kext - com.sophos.nke.swi (Sophos, 10.1.3 - SDK 10.16) System Launch Daemons:     [Not Loaded] 36 Apple tasks     [Loaded] 186 Apple tasks     [Running] 141 Apple tasks     [Other] One Apple task System Launch Agents:     [Not Loaded] 16 Apple tasks     [Loaded] 188 Apple tasks     [Running] 130 Apple tasks Launch Daemons:     [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-08-11)     [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-08-11)     [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-10-09)     [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-09-30)     [Running] com.code42.service.plist (Code 42 Software - installed 2021-09-07)     [Loaded] com.extensis.cache-cleaner.plist (Extensis - installed 2021-05-21)     [Loaded] com.extensis.plugin-install-helper.plist (Extensis - installed 2021-09-21)     [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-01)     [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-01)     [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-10-13)     [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-02-10)     [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-08-18)     [Running] com.sophos.common.servicemanager.plist (Sophos - installed 2021-09-20)     [Not Loaded] com.sophos.sophoscbr.plist (Sophos - installed 2021-09-20)     [Running] com.xrite.device.xrdd.plist (X-Rite, Incorporated - installed 2020-01-30) Launch Agents:     [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-09-10)     [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-10-09)     [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-09-30)     [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-09-30)     [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2021-10-08)     [Running] com.extensis.FMCore.plist (Extensis - installed 2021-08-30)     [Loaded] com.i1Studio.tray.plist (X-Rite, Incorporated - installed 2020-03-10)     [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-08-01)     [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-10-13)     [Running] com.sophos.agent.plist (Sophos - installed 2021-09-20)     [Running] com.sophos.home.ui.plist (Sophos - installed 2021-10-07)     [Loaded] com.xrite.device.softwareupdate.plist (X-Rite, Incorporated - installed 2020-01-30) User Launch Agents:     [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-09-30)     [Running] com.code42.menubar.plist (Code 42 Software - installed 2021-10-14)     [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-08) User Login Items:     [Loaded] AdobeResourceSynchronizer (Adobe Inc. - installed 2021-10-14)         Application         /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app     [Running] Dropbox (Dropbox, Inc. - installed 2021-10-14)         Application         /Applications/Dropbox.app     [Running] FontDoctorHandler (FontGear Inc. - installed 2021-02-16)         Modern Login Item         /Applications/FontDoctor.app/Contents/Library/LoginItems/FontDoctorHandler.app     [Running] FontDoctorScheduler (FontGear Inc. - installed 2021-02-16)         Modern Login Item         /Applications/FontDoctor.app/Contents/Library/LoginItems/FontDoctorScheduler.app     [Not Loaded] Garmin Express Service (Garmin International - installed 2021-10-01)         Modern Login Item         /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app     [Not Loaded] crashreporter (Garmin International - installed 2021-10-01)         Modern Login Item         /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app     [Not Loaded] ApplicationUpdater (Garmin International - installed 2021-10-01)         Modern Login Item         /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/Resources/ApplicationUpdater.app     [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-08-01)         Modern Login Item         /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app     [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-08-01)         Modern Login Item         /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app     [Running] Postbox (Postbox, Inc. - installed 2021-09-09)         Application         /Applications/Postbox.app     [Running] Skype (Skype Communications S.a.r.l - installed 2021-08-31)         Application         /Applications/Skype.app     [Not Loaded] SpeedTestHelper (App Store - installed 2021-10-10)         Modern Login Item         /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app     [Loaded] StartUpHelper (Spotify - installed 2020-11-09)         Modern Login Item         /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app     [Running] Suitcase Fusion (Extensis - installed 2021-09-21)         Application         /Applications/Suitcase Fusion.app     [Running] i1StudioTray (X-Rite, Incorporated - installed 2020-03-10)         Application         /Applications/i1Studio/i1StudioTray.app     [Running] zoom.us (Zoom Video Communications, Inc. - installed 2021-09-07)         Application         /Applications/zoom.us.app Internet Plug-ins:     AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-19)     AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-10-09)     AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-19) Safari Extensions:     Download Video (Parallels International GmbH - installed 2020-01-31)     LastPass (Marvasol, Inc DBA LastPass - installed 2020-10-14)     Open in Internet Explorer (Parallels International GmbH - installed 2019-03-12)     WhatFont (App Store - installed 2020-04-13) Backup:     Time Machine information not available without Full Drive Access.     5 local snapshots     Oldest local snapshot: 2021-10-13 15:22:49     Last local snapshot: 2021-10-14 13:37:27 Performance:     System Load: 3.74 (1 min ago) 7.74 (5 min ago) 4.73 (15 min ago)     Nominal I/O speed: 7.95 MB/s     File system: 20.70 seconds     Write speed: 1844 MB/s     Read speed: 1157 MB/s CPU Usage Snapshot:     Type Overall     System: 11 %     User: 14 %     Idle: 75 % Top Processes Snapshot by CPU:     Process (count) CPU (Source - Location)     SophosScanD 30.62 % (?)     com.sophos.endpoint.scanextension 12.24 % (Sophos)     Python 12.06 % (Apple)     EtreCheckPro 11.46 % (Etresoft, Inc.)     trustd (4) 10.92 % (Apple) Top Processes Snapshot by Memory:     Process (count) RAM usage (Source - Location)     MTLCompilerService (47) 2.24 GB (Apple)     Adobe InDesign 2021 1.29 GB (Adobe Inc.)     com.apple.WebKit.WebContent (4) 908 MB (Apple)     Adobe CEF Helper (Renderer) 886 MB (Adobe Inc.)     EtreCheckPro 840 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use:     Process Input / Output (Source - Location)     SophosWebIntelligence 6 MB / 524 KB (?)     mDNSResponder 704 KB / 115 KB (Apple)     com.sophos.endpoint.networkextension 318 KB / 334 KB (Sophos)     Spotify 407 KB / 20 KB (Spotify)     Dropbox 27 KB / 124 KB (Dropbox, Inc.) Top Processes Snapshot by Energy Use:     Process (count) Energy (0-100) (Source - Location)     SophosScanD 7 (?)     com.sophos.endpoint.scanextension 5 (Sophos)     WindowServer 4 (Apple)     Python 4 (Apple)     trustd (4) 4 (Apple) Virtual Memory Information:     Physical RAM: 32 GB     Free RAM: 297 MB     Used RAM: 15.14 GB     Cached files: 16.57 GB     Available RAM: 16.86 GB     Swap Used: 0 B Software Installs (past 60 days):     Install Date Name (Version)     2021-08-16 EPSON Printer Driver (10.85)     2021-08-18 Microsoft Teams (1.00.416567)     2021-09-07 Zoom (5.7.6.1320)     2021-09-07 code42 (8.7.1)     2021-09-10 ARMDC Agent Installer (1.0.0)     2021-09-16 Adobe Acrobat DC (21.007.20091) (21.007.20091)     2021-09-29 Numbers (11.2)     2021-09-29 Pages (11.2)     2021-10-01 Garmin Express (0)     2021-10-04 Keynote (11.2)     2021-10-05 macOS 11.6 (11.6)     2021-10-05 Safari (15.0)     2021-10-05 Device Support Update (1.0.0.0.1.1632960232)     2021-10-10 Speedtest (1.22)     2021-10-10 Brother iPrint&Scan (9.1.1)     2021-10-13 Microsoft AutoUpdate (4.40.21101001)     2021-10-14 Twitter (8.82) Diagnostics Information (past 7-30 days):     2021-10-14 15:33:16 Twitter.app - Crash (20 times)         Executable: /Applications/Twitter.app         Details:             dyld: in dladdr()             Swift/Integers.swift:3440: Fatal error: Negative value is not represen             table     2021-10-14 11:52:18 Microsoft Word.app - High CPU Use (2 times)         Executable: /Applications/Microsoft Word.app     2021-10-11 22:28:01 com.apple.WebKit.WebContent - High CPU Use (3 times)         Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent     2021-10-11 18:09:41 Microsoft Excel.app - High CPU Use         Executable: /Applications/Microsoft Excel.app End of report