EtreCheckPro version: 6.5.3 (6F011) Report generated: 2021-10-18 15:49:36 Download EtreCheckPro from https://etrecheck.com Runtime: 3:34 Performance: Good Problem: Other problem Description: Computer is crashing (shuts down). Needs unplugged from the wall to re start. Major Issues: None Minor Issues:     These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.     No Time Machine backup - Time Machine backup not found.     Heavy RAM usage - Apps are using a large amount of RAM.     Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.     x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.     Limited drive access - More information may be available with Full Drive Access.     Kernel extensions present - This computer has kernel extensions that may not work in the future.     Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information:     iMac (Retina 5K, 27-inch, 2019)     iMac Model: iMac19,1     3.6 GHz 8-Core Intel Core i9 (i9-9900K) CPU: 8-core     64 GB RAM - At maximum         BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2667         BANK 1/ChannelA-DIMM1 - 16 GB DDR4 2667         BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2667         BANK 3/ChannelB-DIMM1 - 16 GB DDR4 2667 Video Information:     Radeon Pro 580X - VRAM: 8 GB         iMac (built-in) 5120 x 2880 Drives:     disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)     Internal PCI-Express 8.0 GT/s x4 NVM Express         disk0s1 - EFI [EFI] 315 MB         disk0s2 [APFS Fusion Drive] 121.02 GB             disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes)                 disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 2.25 TB used)                 disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 285 MB used)                 disk2s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)                 disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used)                 disk2s5 (APFS) [APFS Container] (Shared - 15.33 GB used)                     disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)                 disk2s6 - Update (APFS) (Shared - 356 KB used)     disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM)     Internal SATA 6 Gigabit Serial ATA         disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB         disk1s2 [APFS Fusion Drive] 3.00 TB             disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes)                 disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 2.25 TB used)                 disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 285 MB used)                 disk2s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)                 disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used)                 disk2s5 (APFS) [APFS Container] (Shared - 15.33 GB used)                     disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)                 disk2s6 - Update (APFS) (Shared - 356 KB used) Mounted Volumes:     disk2s1 - Macintosh HD - Data [APFS Virtual drive]         3.12 TB (Shared - 2.25 TB used, 881.58 GB available, 850.32 GB free)         APFS         Mount point: /System/Volumes/Data     disk2s2 - Preboot [APFS Preboot]         3.12 TB (Shared - 285 MB used, 850.32 GB free)         APFS         Mount point: /System/Volumes/Preboot     disk2s4 - VM [APFS VM]         3.12 TB (Shared - 1 MB used, 850.32 GB free)         APFS         Mount point: /System/Volumes/VM     disk2s5s1 - Macintosh HD [APFS Snapshot]         3.12 TB (Shared - 15.33 GB used, 881.58 GB available, 850.32 GB free)         APFS         Mount point: /         Read-only: Yes     disk2s6 - Update         3.12 TB (Shared - 356 KB used, 850.32 GB free)         APFS         Mount point: /System/Volumes/Update Network:     Interface en0: Ethernet     Interface en1: Wi-Fi         802.11 a/b/g/n/ac     Interface en5: iPhone     Interface en4: Bluetooth PAN     Interface bridge0: Thunderbolt Bridge     Screen sharing: Enabled System Software:     macOS Big Sur 11.6 (20G165)     Time since boot: Less than an hour Notifications:     Google Chrome.app         one notification Security:     Gatekeeper: App Store and identified developers     System Integrity Protection: Enabled     Antivirus software: Apple     Screen sharing: Enabled Unsigned Files:     Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd         Details: Restrictive app permissions - possibly adware     Login Item: ~/Desktop/Transmit.app/Contents/MacOS/TransmitMenu.app     Apps: 5 Old Applications:     5 x86-only apps Kernel Extensions:     ~/Desktop/Transmit.app         [Not Loaded] transmitdiskfs.kext - com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) System Launch Daemons:     [Not Loaded] 34 Apple tasks     [Loaded] 193 Apple tasks     [Running] 136 Apple tasks     [Other] One Apple task System Launch Agents:     [Not Loaded] 16 Apple tasks     [Loaded] 182 Apple tasks     [Running] 136 Apple tasks Launch Daemons:     [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-08-11)     [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-08-11)     [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-10-14)     [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-10-06)     [Running] com.backblaze.bzserv.plist (Backblaze - installed 2021-10-05)     [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-10-04)     [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-10-04)     [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-10-12)     [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-09-12)     [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-10-05) Launch Agents:     [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-10-04)     [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-10-14)     [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-10-06)     [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-10-06)     [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2021-10-12)     [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-10-04)     [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-10-12) User Launch Agents:     [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-10-06)     [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2021-10-18)     [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-07)     [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-10-04)     [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-10-04) User Login Items:     [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2021-10-14)         Application         /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app     [Running] Dropbox (Dropbox, Inc. - installed 2021-10-13)         Application         /Applications/Dropbox.app     [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-10-04)         Modern Login Item         /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app     [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-10-04)         Modern Login Item         /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app     [Loaded] StartUpHelper (Spotify - installed 2021-09-28)         Modern Login Item         /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app     [Running] TransmitMenu (? - installed 2013-12-20)         Application         ~/Desktop/Transmit.app/Contents/MacOS/TransmitMenu.app Internet Plug-ins:     AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-10-14) 3rd Party Preference Panes:     Backblaze Backup (Backblaze - installed 2021-10-05) Backup:     Time Machine information not available without Full Drive Access.     9 local snapshots     Oldest local snapshot: 2021-10-14 13:55:01     Last local snapshot: 2021-10-18 15:26:01 Performance:     System Load: 2.69 (1 min ago) 2.12 (5 min ago) 1.78 (15 min ago)     Nominal I/O speed: 0.56 MB/s     File system: 14.47 seconds     Write speed: 448 MB/s     Read speed: 2631 MB/s CPU Usage Snapshot:     Type Overall     System: 1 %     User: 3 %     Idle: 95 % Top Processes Snapshot by CPU:     Process (count) CPU (Source - Location)     Google Chrome Helper (Renderer) (6) 23.00 % (Google, Inc.)     EtreCheckPro 12.06 % (Etresoft, Inc.)     Google Chrome 8.52 % (Google, Inc.)     WindowServer 6.64 % (Apple)     Adobe CEF Helper (Renderer) 5.48 % (Adobe Inc.) Top Processes Snapshot by Memory:     Process (count) RAM usage (Source - Location)     Adobe Illustrator 6.05 GB (Adobe Inc.)     Adobe Photoshop 2021 1.48 GB (Adobe Inc.)     Google Chrome Helper (Renderer) (6) 925 MB (Google, Inc.)     Adobe CEF Helper (Renderer) 826 MB (Adobe Inc.)     EtreCheckPro 826 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use:     Process Input / Output (Source - Location)     mDNSResponder 320 KB / 116 KB (Apple)     Spotify 297 KB / 31 KB (Spotify)     Dropbox 58 KB / 132 KB (Dropbox, Inc.)     apsd 21 KB / 18 KB (Apple)     trustd 27 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use:     Process (count) Energy (0-100) (Source - Location)     Google Chrome Helper (Renderer) (6) 14 (Google, Inc.)     Google Chrome 5 (Google, Inc.)     coreaudiod 4 (Apple)     Adobe CEF Helper (Renderer) 2 (Adobe Inc.)     Adobe Illustrator 1 (Adobe Inc.) Virtual Memory Information:     Physical RAM: 64 GB     Free RAM: 34.41 GB     Used RAM: 21.47 GB     Cached files: 8.11 GB     Available RAM: 42.53 GB     Swap Used: 0 B Software Installs (past 60 days):     Install Date Name (Version)     2021-10-01 macOS 11.6 (11.6)     2021-10-01 XProtectPlistConfigData (2151)     2021-10-01 MRTConfigData (1.84)     2021-10-04 Adobe Acrobat DC (Continuous) (21.007.20096)     2021-10-04 Microsoft Office (16.54.21101001)     2021-10-05 Microsoft Teams (1.00.422368)     2021-10-12 Microsoft AutoUpdate (4.40.21101001)     2021-10-12 Microsoft Excel (16.54.21101001)     2021-10-12 Microsoft OneNote (16.54.21101001)     2021-10-12 Microsoft Outlook (16.54.21101001)     2021-10-12 Microsoft PowerPoint (16.54.21101001)     2021-10-12 Microsoft Word (16.54.21101001)     2021-10-14 Adobe Acrobat DC (21.007.20099) (21.007.20099) Diagnostics Information (past 7-30 days):     2021-10-14 14:31:32 backupd - High CPU Use         Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd     2021-10-14 14:30:39 mdsync - High CPU Use (2 times)         Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync     2021-10-13 10:58:30 ArchiveService - High CPU Use         Executable: /System/Library/Frameworks/FileProvider.framework/XPCServices/ArchiveService.xpc/Contents/MacOS/ArchiveService End of report