EtreCheckPro version: 6.5 (6F001) Report generated: 2021-08-24 11:29:30 Download EtreCheckPro from https://etrecheck.com Runtime: 13:34 Performance: Poor Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Battery failure - Your battery is reporting that it needs to be serviced. Failing hard drive - This computer has a hard drive that appears to be failing. Obsolete hardware - This computer may be considered obsolete. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This computerâ s hard drive could be replaced with an SSD. This would dramatically improve your computerâ s performance. Out of RAM - This computer is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, Mid 2010) - Obsolete! MacBook Pro Model: MacBookPro7,1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core 4 GB RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1067 BANK 1/DIMM0 - 2 GB DDR3 1067 Battery: Health = Service Battery - Cycle count = 128 Video Information: NVIDIA GeForce 320M - VRAM: 256 MB Color LCD 1280 x 800 Drives: disk0 - TOSHIBA MK3255GSXF 320.07 GB (Mechanical - 5400 RPM) Internal SATA 1.5 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [Core Storage Container] 319.21 GB disk1 - Macintosh HD (Journaled HFS+) 318.88 GB (102.93 GB used) disk0s3 - Recovery HD [Recovery] 650 MB Mounted Volumes: disk1 - Macintosh HD 318.88 GB (102.93 GB used, 216.19 GB available, 215.68 GB free) Journaled HFS+ Mount point: / Network: Interface SAMSUNG_MDM: SAMSUNG Modem Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en2: Bluetooth PAN iCloud Quota: 5.00 GB available System Software: macOS High Sierra 10.13.6 (17G14042) Time since boot: About a day Notifications: Safari.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Trusteer Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.skype.skypeinstaller.plist Executable: /Library/PrivilegedHelperTools/com.skype.skypeinstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.disconnect.networklistener.plist Executable: /Library/Application Support/disconnect/changednetwork.sh Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Default Browser.plugin Apps: 17 Old Applications: 43 32-bit apps Kernel Extensions: /Applications/Smart Switch/SmartSwitch.app [Not Loaded] ssuddrv.kext - com.devguru.driver.SamsungComposite (DEVGURU Co., Ltd., 1.4.45 - SDK 10.6) /Library/Extensions [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (HP Inc., 5.28.0 - SDK 10.12) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (HP Inc., 4.3.0 - SDK 10.10) [Loaded] MB_MBAM_Protection.kext - com.malwarebytes.mbam.rtprotection (Malwarebytes Corporation, 3.3 - SDK 10.13) /System/Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.2.9) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.1.0) [Not Loaded] hp_psa640_io_enabler.kext - com.hp.hpio.hp_psa640_io_enabler (1.1.0) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.2) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.1) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.1) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (2.2.1) [Not Loaded] hp_Inkjet2_io_enabler.kext - com.hp.print.hpio.Inkjet2.kext (3.1) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.3.1) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.2) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.1.0) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0.4) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.1) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.1) [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (1.1) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (2.1.2) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Loaded] RIMBBUSB.kext - com.rim.driver.BlackBerryUSBDriverInt (0.0.68) [Not Loaded] RIMBBVSP.kext - com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (2.0.11) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 183 Apple tasks [Running] 65 Apple tasks [Killed] 51 Apple tasks System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 161 Apple tasks [Running] 49 Apple tasks [Killed] 67 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-10-30) [Loaded] com.disconnect.networklistener.plist (? 5d49b512 - installed 2015-06-22) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-08-19) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-05-11) [Loaded] com.skype.skypeinstaller.plist (? a81aef1d - installed 2016-01-31) [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2021-04-05) [Loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2019-12-10) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-09) [Other] com.microsoft.OneDriveStandaloneUpdater.plist (? b97e8726 - installed 2020-05-18) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-08-19) [Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2021-04-05) User Launch Agents: [Not Loaded] com.aviator.agent.plist (? 0 - installed 2017-12-03) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-24) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-08-23) [Running] com.tunnelbear.mac.tbeara.plist (TunnelBear, Inc. - installed 2019-12-10) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2021-08-20) Application /Applications/Dropbox.app [Running] Flux (Michael Herf - installed 2021-07-12) Application /Applications/Flux.app [Not Loaded] TunnelBearHelper (TunnelBear, Inc. - installed 2021-07-12) Modern Login Item /Applications/TunnelBear.app/Contents/Library/LoginItems/TunnelBearHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2018-08-02) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Running] HP Device Monitor (HP Inc. - installed 2018-08-02) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-11-27) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2017-11-27) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app Internet Plug-ins: Default Browser: (? - installed 2019-10-15) JavaAppletPlugin: 15.0.1 (Apple - installed 2014-05-04) Audio Plug-ins: BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2020-09-25) iSightAudio: 7.7.3 (Apple - installed 2020-09-25) AirPlay: 2.0 (Apple - installed 2020-09-25) AppleAVBAudio: 683.1 (Apple - installed 2020-09-25) BridgeAudioSP: 4.69.2 (Apple - installed 2020-11-14) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2020-09-25) CoreMediaIO Plug-ins: AppleCamera: 400.6.01 (Apple - installed 2020-09-25) iOSScreenCapture: 814.0 (Apple - installed 2020-09-25) Safari Extensions: Rapport Content Blocker (Trusteer LTD - installed 2021-06-07) Rapport Extension (Trusteer LTD - installed 2021-06-07) Backup: Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 318.88 GB - Disk used: 103.19 GB Destinations: b**********e [Local] (Last used) Total size: 2.00 TB Total number of backups: 2 Oldest backup: 2018-07-12 14:15:05 Last backup: 2018-07-12 14:42:33 Performance: System Load: 1.67 (1 min ago) 1.66 (5 min ago) 2.29 (15 min ago) Nominal I/O speed: 3.19 MB/s File system: 124.39 seconds (timed out) Write speed: 17 MB/s Read speed: 24 MB/s CPU Usage Snapshot: Type Overall System: 20 % User: 20 % Idle: 60 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 18.40 % (Apple) EtreCheckPro 17.18 % (Etresoft, Inc.) system_profiler (2) 8.92 % (Apple) WindowServer 6.72 % (Apple) Dropbox (3) 6.18 % (Dropbox, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (26) 1.05 GB (Apple) kernel_task 551 MB (Apple) system_profiler (2) 223 MB (Apple) EtreCheckPro 100 MB (Etresoft, Inc.) Safari 95 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 3 MB / 611 KB (Apple) Dropbox 430 KB / 404 KB (Dropbox, Inc.) com.apple.WebKit.Networking 163 KB / 6 KB (Apple) com.apple.Safari.SafeBrowsing.Service 28 KB / 982 B (Apple) netbiosd 11 KB / 7 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) system_profiler (2) 6 (Apple) WindowServer 5 (Apple) Dropbox (3) 2 (Dropbox, Inc.) com.apple.WebKit.Networking 1 (Apple) HP Device Monitor 1 (HP Inc.) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 15 MB Used RAM: 3.50 GB Cached files: 499 MB Available RAM: 514 MB Swap Used: 924 MB Software Installs (past 60 days): Install Date Name (Version) 2021-06-29 XProtectPlistConfigData (2149) 2021-06-29 MRTConfigData (1.81) 2021-07-18 Free Templates Bundle for Office (1.0) 2021-08-19 Microsoft AutoUpdate (4.38.21080801) Clean up: /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Executable not found ~/Library/LaunchAgents/com.aviator.agent.plist ./UpdateAviator.sh Executable not found Diagnostics Information (past 7-30 days): 2021-08-23 17:48:31 com.apple.WebKit.WebContent - Memory (4 times) Executable: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-08-23 17:23:44 trustd - Memory Executable: /usr/libexec/trustd 2021-08-23 08:37:13 Software Update.app - Memory Executable: /System/Library/CoreServices/Software Update.app 2021-08-23 07:15:06 cloudd - Crash Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd Details: *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'Path /Users/***/Library/Caches/*/Assets deleted/r enamed, crashing.' terminating with uncaught exception of type NSException abort() called 2021-08-23 06:59:45 Microsoft Word.app - Crash Executable: /Applications/Microsoft Office 2011/Microsoft Word.app 2021-08-23 05:59:55 quicklookd.app - Crash (2 times) Executable: /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd.app Details: quicklookd seems struck trying to quit, crashing abort() called 2021-08-23 05:25:40 MRT.app - Memory Executable: /System/Library/CoreServices/MRT.app 2021-08-22 18:20:26 GoogleSoftwareUpdateAgent.app - Crash Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Helpers/GoogleSoftwareUpdateAgent.app Details: objc_msgSend() selector name: value 2021-08-21 09:06:21 rapportd.app - Crash Executable: /Library/Rapport/*/rapportd.app Details: Crashing on exception: -[_NSXPCDistantObject ___nsx_pingHost:]: unreco gnized selector sent to instance 0x600000092e30 2021-08-17 15:36:18 corecaptured - Crash Executable: /usr/libexec/corecaptured Details: BUG IN CLIENT OF LIBPLATFORM: os_unfair_lock is corrupt End of report