EtreCheck version: 5.5.3 (5102) Report generated: 2020-04-08 00:05:21 Download EtreCheck from https://etrecheck.com Runtime: 1:44 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: MacBook shuts down when lid is closed instead of going to sleep. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro15,4 1 1.4 GHz Quad-Core Intel Core i5 (i5-8257U) CPU: 4-core 8 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR3 2133 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 28 Video Information: Intel Iris Plus Graphics 645 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 - M************ Data (APFS) (Shared - 762 KB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - M************ Data (APFS) [APFS Virtual drive] (Shared - 14.86 GB used) disk1s6 - Macintosh HD (APFS) (Shared - 10.93 GB used) Mounted Volumes: disk1s1 - M************ Data 250.69 GB (Shared - 762 KB used, 223.07 GB available, 223.06 GB free) APFS Mount point: /Volumes/M************ Data Encrypted disk1s4 - VM [APFS VM] 250.69 GB (Shared - 1.07 GB used, 223.06 GB free) APFS Mount point: /private/var/vm Encrypted disk1s5 - M************ Data [APFS Virtual drive] 250.69 GB (Shared - 14.86 GB used, 223.97 GB available, 223.06 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s6 - Macintosh HD 250.69 GB (Shared - 10.93 GB used, 223.97 GB available, 223.06 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E266) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 174 Apple tasks [Running] 123 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 178 Apple tasks [Running] 124 Apple tasks User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-04-03) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-04-03) User Login Items: [Not Loaded] WhatsApp Login Helper (WhatsApp Inc. - installed 2020-03-30) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-04-07) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-04-07) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2020-04-07) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Time Machine: Time Machine Not Configured! Performance: System Load: 1.51 (1 min ago) 1.56 (5 min ago) 1.12 (15 min ago) Nominal I/O speed: 13.72 MB/s File system: 19.38 seconds Write speed: 1270 MB/s Read speed: 1981 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 24.16 % (?) EtreCheck 15.35 % (App Store) WiFiAgent 0.84 % (Apple) AppleSpell 0.63 % (Apple) Google Chrome 0.57 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 492 MB (App Store) Google Chrome 138 MB (Google, Inc.) accountsd 111 MB (Apple) loginwindow 87 MB (Apple) CalendarAgent 81 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 359 KB / 3 MB (?) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 879 MB Used RAM: 5.20 GB Cached files: 1.94 GB Available RAM: 2.80 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-04-03 Gatekeeper Configuration Data (181) 2020-04-03 XProtectPlistConfigData (2117) 2020-04-03 MRTConfigData (1.58) 2020-04-03 Zoom (4.6.19273.0402) 2020-04-05 Voice Update - Arthur (1.3.1) 2020-04-07 HP Smart (4.5.2) 2020-04-07 HP Printer Software Update (5.1) 2020-04-07 EtreCheck (5.5.3) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report