EtreCheckPro version: 6.5.1 (6F003) Report generated: 2021-08-16 14:55:44 Download EtreCheckPro from https://etrecheck.com Runtime: 3:10 Performance: Excellent Problem: Computer is restarting Description: I have a Late 2013 MacBook Pro that has started crashing a lot in the past few weeks, after doing subsequent Big Sur updates. I know there was an issue with these machines when Big Sur was originally released. I waited to upgrade until that was reported fixed. The system was stable for a while, and then became quite unstable. I w as hoping 11.5.2 would fix the issue, but it has not. I've wiped the hard drive and did a clean reinstall. Still crashing se veral times a day, sometimes several times in a row. I'd like to hold off buying a new machine a little while longer, does anyone have any s uggestion of where to start? Apple system diagnostics does not report anything. Sometimes the machi ne will work for several minutes or a couple hours with no issues, or just a quick seize and release. (a few seconds to a couple minutes, so metimes a logout). Any idea if this is a hardware issue or a software issue? Any suggesti ons on where to start diagnostics? Thank you! Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. Apps crashing - There have been numerous app crashes. Vintage hardware - This computer may be considered vintage. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 13-inch, Late 2013) - Vintage! MacBook Pro Model: MacBookPro11,1 2.8 GHz Dual-Core Intel Core i7 (i7-4558U) CPU: 2-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Normal - Cycle count = 513 Video Information: Intel Iris - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.33 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 359 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.65 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 48.74 GB used) disk1s6 - Update (APFS) (Shared - 3 MB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 121.12 GB (Shared - 15.33 GB used, 76.99 GB available, 53.84 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Preboot [APFS Preboot] 121.12 GB (Shared - 359 MB used, 53.84 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 121.12 GB (Shared - 1.07 GB used, 53.84 GB free) APFS Mount point: /System/Volumes/VM disk1s5 - Macintosh HD - Data [APFS Virtual drive] 121.12 GB (Shared - 48.74 GB used, 76.99 GB available, 53.84 GB free) APFS Mount point: /System/Volumes/Data disk1s6 - Update 121.12 GB (Shared - 3 MB used, 53.84 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 671 MB available System Software: macOS Big Sur 11.5.2 (20G95) Time since boot: About 3 hours Notifications: OneDrive.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Old Applications: 10 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] tap.kext - net.tunnelblick.tap (20090913 (Tunnelblick build 2780)) [Not Loaded] tun.kext - net.tunnelblick.tun (20090913 (Tunnelblick build 2780)) System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 187 Apple tasks [Running] 140 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 190 Apple tasks [Running] 127 Apple tasks User Login Items: [Not Loaded] Launcher Disabler (App Store - installed 2021-08-03) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (App Store - installed 2021-08-03) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Backup: Time Machine Not Configured! Performance: System Load: 2.08 (1 min ago) 1.55 (5 min ago) 1.94 (15 min ago) Nominal I/O speed: 0.06 MB/s File system: 23.78 seconds Write speed: 238 MB/s Read speed: 696 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 8.40 % (Apple) EtreCheckPro 7.42 % (Etresoft, Inc.) mdworker_shared (3) 3.70 % (Apple) kernel_task 2.52 % (Apple) cfprefsd (3) 0.14 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 592 MB (Etresoft, Inc.) mds_stores 189 MB (Apple) kernel_task 132 MB (Apple) WindowServer 96 MB (Apple) Finder 86 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) apsd 329 KB / 3 MB (Apple) mDNSResponder 2 MB / 834 KB (Apple) cloudd 44 KB / 24 KB (Apple) netbiosd 46 KB / 6 KB (Apple) trustd 20 KB / 2 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) AirPlayXPCHelper 0 (Apple) mDNSResponder 0 (Apple) nsurlsessiond (2) 0 (Apple) logd 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 2.84 GB Used RAM: 5.12 GB Cached files: 8.04 GB Available RAM: 10.88 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-08-03 macOS 11.5.1 (11.5.1) 2021-08-03 OneDrive (21.139.0711) 2021-08-04 WatchGuard Mobile VPN (0) 2021-08-14 macOS 11.5.2 (11.5.2) 2021-08-15 Zoom (5.7.5.1123) Diagnostics Information (past 7-30 days): 2021-08-16 14:16:24 Microsoft Outlook.app High CPU Use (2 times) Executable: /Applications/Microsoft Outlook.app 2021-08-16 14:05:41 WindowServer Crash (11 times) Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer Details: StartTime:2021-08-16 11:38:30 GPU:IG MetalDevice for accelerator(0x8033): 0x7f83a562c9d8 (MTLDevice: 0x7f83 a843a000) IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/IGPU@2/AppleInt elFramebuffer@0 Assertion failed: (isReady - Intel: IOAF waiting for GPU work completi on stamp (IG 3D Driver) DisplayID: 0x4280800 Surface Use Counts: 3(1) 5(1) 10(3) FB RegID: 4294968353, On Glass SurfaceIDs: 3 5 10, Transactions: [ Act ive: SurfaceID: 3 ] [ Waiting: SurfaceID: 5 ] [ Waiting: SurfaceID: 10 ], Surface Use Counts: 4(1) , Notified IsActive SurfaceIDs: 3, 5, 3, Notified IsActive TransactionIDs: 782, 783, 784, TransactionNotificati onCode: 0 Call to GetPixelInformation() with pixel aperture 0xaa failed with cod e 0xe00002e6 Call to GetPixelInformation() with pixel aperture 0xbb failed with cod e 0xe00002e6 IOAF Debugging Info:Accelerator: fModelName: 'Intel Iris' fDeviceTerminated: NO fGPURestartCount: 0 Event Machine: fHWErrorStampIdx: [0x008] Busy channels: [index]: fGPUStamp | sstamp | Label and status Events Timing: FB will power off: 115059 ms ago FB did power on: 115059 ms ago System Will Sleep: 115059 ms ago System Did Wake: 115059 ms ago Mode Will change: 82698 ms ago Mode Did change: 82662 ms ago Queue state: 0 r : ch [0x000] stamp [0xd15]; 1 : ch [0x000] stamp [0xd1b]; 2 w : 3 L: DisplayPipe: TQRC: 784; TQWC: 786; Pending: N; Live: Y; Next: 786; Evt IR: OFF; VBLIR: OFF; TransactIR: ON; NTQID-RC: 782-0x0 783-0x0 784-0x0 Notified TIDs: 782 783 784 MachPort: 0xb507 IOP Notified Transaction IDs: 779, 780, 781 782 783 784; IOP Transacti onCode: 0 IOP TSCH: (781, 0), (782, 0), (783, 0), (784, 0), (785, 0), (786, 0) ), function CoreDisplay_NotReady, file /System/Volumes/Data/SWE/macOS/ BuildRoots/d7e177bcf5/Library/Caches/com.apple.xbs/Sources/CoreDisplay /CoreDisplay-237.4/CoreDisplay/Display/Display.cpp, line 3072. 2021-08-16 13:48:28 Preview.app Hang Executable: /System/Applications/Preview.app 2021-08-15 14:08:40 corespotlightd Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/corespotlightd Details: dyld3 mode [0x7000039f3000] SIScheduler.c:1420: failed assertion 'scheduler->runn ing==0' / [0x1166e1e00] *warn* 0. id:1 flags:83 [0x1166e1e00] *warn* indexSet:0x7fa5c6e0a340 count:1 current:-1 [0x1166e1e00] *warn* live.0. id:2 flags:88 [0x1166e1e00] *warn* indexSet:0x7fa5c6e15df0 count:1 current:0 Initializing 2021-08-14 10:40:56 installd High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2021-08-14 10:28:31 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd End of report