EtreCheckPro version: 6.8.10 (68077) Report generated: 2025-05-02 13:46:09 Download EtreCheckPro from https://etrecheck.com Runtime: 7:20 Performance: Below Average Problem: Computer is restarting Description: Consistent Kernel Panic restarts. They occur when the laptop is asleep (lid closed). When checking Console > Crash reports > It says “ kernel”. This started ever since starting to use external devices such as monitor, keyboard mouse. I’ve stopped using them, and have reset P RAM and SMC, and these restarts still occur (every 2-3 weeks). I have also run diagnostics and it showed no hardware issues. Major Issues:     Anything that appears on this list needs immediate attention.     Security updates disabled - Security updates are disabled. This computer is at risk of malware infection.     Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.     Low disk space - This computer is running critically low on free hard drive space.     Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues:     These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.     SSD too slow - SSD is showing poor performance.     No Time Machine backup - Time Machine backup not found.     High battery cycle count - Your battery may be losing capacity.     Clean up - There are orphan files that could be removed.     Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Hardware Information:     MacBook Air (Retina, 13-inch, 2019)         Status: Supported     MacBook Air Model: MacBookAir8,2     1.6 GHz Dual-Core Intel Core i5 (i5-8210Y) CPU: 2-core     8 GB RAM - Not upgradeable         BANK 0/DIMM0 - 4 GB LPDDR3 2133         BANK 1/DIMM0 - 4 GB LPDDR3 2133     Battery: Health = Normal - Cycle count = 1150 Video Information:     Intel UHD Graphics 617 - VRAM: 1536 MB         Color LCD (built-in) 2880 x 1800 Drives:     disk0 - APPLE SSD AP0128N 121.33 GB (Solid State - TRIM: Yes)     Internal PCI-Express 8.0 GT/s x4 NVM Express     S.M.A.R.T. Details: 15% used, 87.99 TB written, 99% health, 73 unsafe shutdowns         disk0s1 - EFI [EFI] 315 MB         disk0s2 [APFS Container] 121.02 GB             disk1 [APFS Virtual drive] 121.02 GB (Shared by 6 volumes)                 disk1s1 (APFS) [APFS Container] (10.26 GB used)                     disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (10.26 GB used)                 disk1s2 - Preboot (APFS) [APFS Preboot] (2.32 GB used)                 disk1s3 - Recovery (APFS) [Recovery] (1.24 GB used)                 disk1s4 - Macintosh HD - Data (APFS) [APFS Virtual drive] (95.13 GB used)                 disk1s5 - Update (APFS) (2 MB used)                 disk1s6 - VM (APFS) [APFS VM] (1.07 GB used) Mounted Volumes:     disk1s1s1 - Macintosh HD [APFS Snapshot]         Filesystem: APFS         Mount point: /         Read-only: Yes         Used: 10.26 GB         Shared values             Size: 121.02 GB             Free: 10.86 GB             Available: 11.20 GB     disk1s2 - Preboot [APFS Preboot]         Filesystem: APFS         Mount point: /System/Volumes/Preboot         Used: 2.32 GB         Shared values             Size: 121.02 GB             Free: 10.86 GB     disk1s4 - Macintosh HD - Data [APFS Virtual drive]         Filesystem: APFS         Mount point: /System/Volumes/Data         Encrypted         Used: 95.13 GB         Shared values             Size: 121.02 GB             Free: 10.86 GB             Available: 11.20 GB     disk1s5 - Update         Filesystem: APFS         Mount point: /System/Volumes/Update         Used: 2 MB         Shared values             Size: 121.02 GB             Free: 10.86 GB     disk1s6 - VM [APFS VM]         Filesystem: APFS         Mount point: /System/Volumes/VM         Used: 1.07 GB         Shared values             Size: 121.02 GB             Free: 10.86 GB USB:     USB 3.0 bus              USB 3.1 bus              T2Bus         Apple Inc. - Apple Internal Keyboard / Trackpad         Apple - Headset         Apple Inc. - Ambient Light Sensor         Apple Inc. - FaceTime HD Camera (Built-in)         Apple Inc. - Apple T2 Controller Network:     Interface en4: Thunderbolt Ethernet     Interface bridge0: Thunderbolt Bridge     Interface en0: Wi-Fi         802.11 a/b/g/n/ac     Interface en5: iPhone System Software:     macOS Sonoma 14.7.3 (23H417)     Installed 2025-02-08     Time since boot: Less than an hour Security:     Gatekeeper: App Store and identified developers     System Integrity Protection: Enabled     Security Updates: Disabled     Antivirus software: None! Unsigned Files:     Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist         Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck         Details: Exact match found in the legitimate list - probably OK     Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist         Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck         Details: Exact match found in the legitimate list - probably OK     Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist         Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool         Details: Exact match found in the legitimate list - probably OK     Launchd: /Library/LaunchAgents/ES.Examplify.plist         Command: /Applications/Examplify.app/Contents/MacOS/Examplify -launchd         Details: Exact match found in the legitimate list - probably OK     Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist         Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool         Details: Exact match found in the legitimate list - probably OK     Apps: 7 System Launch Daemons:     [Not Loaded] 41 Apple tasks     [Loaded] 200 Apple tasks     [Running] 160 Apple tasks     [Other] 3 Apple tasks System Launch Agents:     [Not Loaded] 19 Apple tasks     [Loaded] 229 Apple tasks     [Running] 177 Apple tasks Launch Daemons:     [Not Loaded] com.examsoft.ExamplifyService.plist (Not signed - installed 2024-08-22)         Executable: /Applications/Examplify.app/Contents/Resources/ExamplifyService/ExamplifyService     [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-10-16)         Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon     [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-10-25)         Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon     [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-23)         Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper         Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app     [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-23)         Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper     [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2024-08-09)         Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper     [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed 2024-06-02)         Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool     [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-02-16)         Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents:     [Loaded] ES.Examplify.plist (Not signed - installed 2024-08-16)         Command: /Applications/Examplify.app/Contents/MacOS/Examplify -launchd     [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-10-16)         Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater     [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2024-10-25)         Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter     [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-31)         Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent         Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app     [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-04-23)         Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent     [Not Loaded] com.oracle.java.Java-Updater.plist (Not signed - installed 2024-06-02)         Command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck User Launch Agents:     [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-04-19)         Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2     [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-04-23)              [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-04-23)          User Login Items:     [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-10-25)         Modern Login Item         /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app     [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-10-25)         Modern Login Item         /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app     [Not Loaded] StartUpHelper (Spotify - installed 2024-10-24)         Modern Login Item         /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app     [Not Loaded] Launcher (Nicholas Moore - installed 2024-04-28)         Modern Login Item         ~/Downloads/Scroll Reverser.app/Contents/Library/LoginItems/Launcher.app Applications:     663 Apple apps     114 3rd party apps     17 x86-only apps     5 unsigned apps App Extensions:     Safari extensions:         [Loaded] MKPlayer Extension - /Applications/MKPlayer.app         [Loaded] Todoist - /Applications/Todoist.app     Widgets:         [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app         [Loaded] TodoistWidgets - /Applications/Todoist.app         [Loaded] WordWidgetKit - /Applications/Microsoft Word.app         [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app     Notification providers:         [Loaded] ServiceExtension - /Applications/WhatsApp.app     Plugins:         [Loaded] Intents - /Applications/WhatsApp.app     File providers:         [Loaded] OneDrive File Provider - /Applications/OneDrive.app     Share services:         [Loaded] Todoist - /Applications/Todoist.app         [Loaded] OneNote - /Applications/Microsoft OneNote.app     Finder sync extensions:         [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app     QuickLook Previews:         [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app             com.etresoft.etrecheck4 *.etrecheck     QuickLook Previews (legacy):         SPSSQL - /Applications/IBM SPSS Statistics/SPSS Statistics.app             com.ibm.spssmac.sav *.sav         OESaveStateQLPlugin - ~/Desktop/Random 2/OpenEmu.app             org.openemu.savestate *.oesavestate Internet Plug-ins:     JavaAppletPlugin: Java 8 Update 411 build 09 (? - installed 2024-06-02) 3rd Party System settings:     Java (? - installed 2024-03-13) Backup:     Time Machine information is limited without Full Disk Access Performance:     System Load: 3.50 (1 min ago) 56.24 (5 min ago) 54.64 (15 min ago)     Nominal I/O usage: 0.06 MB/s     File system: 36.67 seconds     Write speed: 198 MB/s     Read speed: 1069 MB/s CPU Usage Snapshot:     Type Overall     System: 3 %     User: 7 %     Idle: 90 % Top Processes Snapshot by CPU:     Process (count) CPU (Source - Location)     WindowServer 15.90 % (Apple)     EtreCheckPro 11.26 % (Etresoft, Inc.)     kernel_task 1.97 % (Apple)     logd 0.14 % (Apple)     bluetoothd 0.14 % (Apple) Top Processes Snapshot by Memory:     Process (count) RAM usage (Source - Location)     Google Chrome Helper (Renderer) (14) 1.49 GB (Google LLC)     EtreCheckPro 841 MB (Etresoft, Inc.)     kernel_task 296 MB (Apple)     Google Chrome 264 MB (Google LLC)     AppleSpell 210 MB (Apple) Top Processes Snapshot by Network Use:     Process Input / Output (Source - Location)     corespeechd 3 KB / 15 MB (Apple)     biometrickitd 79 KB / 145 KB (Apple)     mDNSResponder 130 KB / 81 KB (Apple)     apsd 18 KB / 61 KB (Apple)     usbmuxd 29 KB / 22 KB (Apple) Top Processes Snapshot by Energy Use:     Process (count) Energy (0-100) (Source - Location)     WindowServer 4 (Apple)     NotificationCenter 1 (Apple)     findmybeaconingd 0 (Apple)     bluetoothd 0 (Apple)     corebrightnessd 0 (Apple) Virtual Memory Information:     Physical RAM: 8 GB     Free RAM: 100 MB     Used RAM: 5.59 GB     Cached files: 2.31 GB     Available RAM: 2.41 GB     Swap Used: 2 MB Software Installs (past 60 days):     Install Date Name (Version)     2025-03-11 Microsoft OneNote (16.96.25041326) - Installer     2025-03-12 Microsoft PowerPoint (16.96.25042021) - Installer     2025-03-12 Microsoft Word (16.96.25042933) - Installer     2025-03-18 Microsoft AutoUpdate (4.79.25033028) - Installer     2025-03-18 Microsoft OneNote (16.96.25041326) - Installer     2025-03-18 Microsoft Word (16.96.25042933) - Installer     2025-03-18 Microsoft PowerPoint (16.96.25042021) - Installer     2025-03-20 Microsoft AutoUpdate (4.79.25033028) - Installer     2025-03-26 ‎WhatsApp (25.8.76) - App Store     2025-04-01 Microsoft PowerPoint (16.96.25042021) - Installer     2025-04-01 Microsoft Word (16.96.25042933) - Installer     2025-04-03 Microsoft PowerPoint (16.96.25042021) - Installer     2025-04-03 Microsoft Word (16.96.25042933) - Installer     2025-04-09 The Unarchiver (4.3.9) - App Store     2025-04-15 Microsoft OneNote (16.96.25041326) - Installer     2025-04-15 Microsoft PowerPoint (16.96.25042021) - Installer     2025-04-15 Microsoft Word (16.96.25042933) - Installer     2025-04-23 Microsoft AutoUpdate (4.79.25033028) - Installer     2025-04-23 Microsoft PowerPoint (16.96.25042021) - Installer     2025-04-23 Microsoft Word (16.96.25042933) - Installer     2025-04-28 IBM SPSS Statistics (29.0) - Installer     2025-05-01 Microsoft Word (16.96.25042933) - Installer Clean up:     /Library/LaunchDaemons/com.examsoft.ExamplifyService.plist         /Applications/Examplify.app/Contents/Resources/ExamplifyService/ExamplifyService         Executable not found Diagnostics Information (past 60 days):     2025-05-02 17:29:20 Kernel Panic (2 times)         Details:             Unexpected SoC (system) watchdog reset occurred     2025-04-27 17:09:28 IntelligencePlatformComputeService - High CPU Use         Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCompute.framework/Versions/A/XPCServices/IntelligencePlatformComputeService.xpc/Contents/MacOS/IntelligencePlatformComputeService End of report