EtreCheckPro version: 6.3.6 (6D029) Report generated: 2021-01-25 10:04:24 Download EtreCheckPro from https://etrecheck.com Runtime: 4:14 Performance: Good Problem: Other problem Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, Late 2015) iMac Model: iMac16,2 3.3 GHz Quad-Core Intel Core i7 (i7-5775R) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 Video Information: Intel Iris Pro Graphics 6200 - VRAM: 1536 MB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 23.69 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 5 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 119.18 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.24 GB used) disk1 - APPLE HDD ST1000LM024 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 5 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 119.18 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 1 MB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.24 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 1.02 TB (Shared - 119.18 GB used, 888.96 GB available, 888.13 GB free) APFS Mount point: /System/Volumes/Data disk2s4 - VM [APFS VM] 1.02 TB (Shared - 1 MB used, 888.13 GB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 1.02 TB (Shared - 11.24 GB used, 888.96 GB available, 888.13 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN iCloud Quota: 5.00 GB available File sharing: Enabled System Software: macOS Catalina 10.15.7 (19H114) Time since boot: About 12 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and SafeNet Security Risk! - Adobe Flash Player installed! File sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.esko.SubscriptionService.plist Executable: /Library/Application Support/Esko/SubscriptionService/SubscriptionService.app/Contents/MacOS/SubscriptionService -s Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.solarwinds.managedantivirusmaster.plist Executable: /Library/ManagedAntivirusMaster/daemon Details: Restrictive app permissions - possibly adware Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.esko.SubscriptionNotifier.plist Executable: /Library/Application Support/Esko/SubscriptionService/SubscriptionService.app/Contents/Resources/EskoSubscriptionNotifier.app/Contents/MacOS/EskoSubscriptionNotifier Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.googlecode.munki.managedsoftwareupdate-manualcheck.plist Executable: /usr/local/munki/supervisor --timeout 43200 -- /usr/local/munki/managedsoftwareupdate --manualcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.rmm.rmmagent.plist Executable: /usr/local/rmmagent/rmmagentd serve Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.labtechsoftware.LTTray.plist Executable: /usr/local/ltechagent/LTTray.app/Contents/MacOS/ltechtray Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.googlecode.munki.managedsoftwareupdate-install.plist Executable: /usr/local/munki/supervisor --timeout 43200 -- /usr/local/munki/managedsoftwareupdate --installwithnologout Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Serendipity/Serendipity Megarip/Serendipity Megarip-compat.app/Contents/MacOS/bmagic-compat Login Item: /Applications/Serendipity/Serendipity Megarip/Serendipity Megarip.app Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Preference Pane: /Library/PreferencePanes/Flash Player.prefPane Apps: 7 32-bit Applications: 26 32-bit apps Kernel Extensions: /Library/Application Support/Fortinet/FortiClient/nke [Not Loaded] avkern2.kext (1.0 - SDK 10.15) [Not Loaded] fctapnke.kext (1.0 - SDK 10.15) [Not Loaded] ipseckern.kext (1.0 - SDK 10.15) [Not Loaded] fctrouternke.kext (1.0 - SDK 10.15) /Library/Extensions [Loaded] Sentinel.kext (7.5.4 - SDK 10.6) [Loaded] mdrfp.kext (10.23.353 - SDK 10.12) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 165 Apple tasks [Running] 131 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 170 Apple tasks [Running] 132 Apple tasks [Other] One Apple task Launch Agents: [Running] MSPAnywhereAgentPLTakeControl.plist (N-able Technologies Inc. - installed 2020-12-02) [Loaded] MSPAnywhereAgentTakeControl.plist (N-able Technologies Inc. - installed 2020-12-02) [Running] MSPAnywhereServiceConfiguratorTakeControl.plist (N-able Technologies Inc. - installed 2020-12-02) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-04) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-10-09) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-09-21) [Running] com.epsecurity.EndpointSecurityforMac.plist (Bitdefender SRL - installed 2020-07-08) [Running] com.esko.SubscriptionNotifier.plist (? 96f9cd47 - installed 2017-11-30) [Other] com.extensis.FMCore.plist (? b4a7c675 - installed 2016-04-27) [Running] com.fortinet.forticlient.credential_store.plist (Fortinet, Inc - installed 2020-09-03) [Loaded] com.fortinet.forticlient.fct_launcher.plist (Fortinet, Inc - installed 2020-09-03) [Loaded] com.fortinet.forticlient.vpn.vpn_control.plist (Fortinet, Inc - installed 2020-09-03) [Loaded] com.labtechsoftware.LTTray.plist (? f26f75bb - installed 2017-09-25) [Running] com.rmm.announcer.plist (SOLARWINDS MSP HOLDINGS WORLDWIDE, LLC - installed 2020-10-08) [Not Loaded] com.rmm.taskdisplay.plist (SOLARWINDS MSP HOLDINGS WORLDWIDE, LLC - installed 2020-10-08) [Running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2021-01-05) [Running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2021-01-05) [Running] connectwisecontrol-d9a0d80651b8c785-onlogin.plist (ConnectWise, Inc - installed 1969-12-31) [Not Loaded] connectwisecontrol-d9a0d80651b8c785-prelogin.plist (ConnectWise, Inc - installed 1969-12-31) Launch Daemons: [Running] MSPAnywhereDaemonTakeControl.plist (N-able Technologies Inc. - installed 2020-12-02) [Running] MSPAnywhereHelperTakeControl.plist (N-able Technologies Inc. - installed 2020-12-02) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-10-09) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-17) [Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2017-06-23) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-27) [Loaded] com.epsecurity.AuthHelperTool.plist (Bitdefender SRL - installed 2020-07-08) [Running] com.epsecurity.bdch.plist (Bitdefender SRL - installed 2020-07-08) [Running] com.epsecurity.bdcoreissues.plist (Bitdefender SRL - installed 2020-07-08) [Running] com.epsecurity.bdldaemon.plist (Bitdefender SRL - installed 2020-07-08) [Running] com.epsecurity.bdupddaemon.plist (Bitdefender SRL - installed 2020-07-08) [Running] com.epsecurity.epag.plist (Bitdefender SRL - installed 2020-07-08) [Running] com.epsecurity.redline.plist (Bitdefender SRL - installed 2020-07-08) [Loaded] com.epsecurity.upgrade.plist (Bitdefender SRL - installed 2020-07-08) [Running] com.esko.SubscriptionService.plist (? 2884c639 - installed 2017-11-30) [Other] com.fortinet.forticlient.appfw.plist (Fortinet, Inc - installed 2020-09-03) [Running] com.fortinet.forticlient.config.plist (Fortinet, Inc - installed 2020-09-03) [Other] com.fortinet.forticlient.epctrl.plist (Fortinet, Inc - installed 2020-09-03) [Running] com.fortinet.forticlient.servctl.plist (Fortinet, Inc - installed 2020-09-03) [Loaded] com.fortinet.forticlient.vpn.plist (Fortinet, Inc - installed 2020-09-03) [Loaded] com.googlecode.munki.managedsoftwareupdate-install.plist (? 3e127259 - installed 2018-02-06) [Loaded] com.googlecode.munki.managedsoftwareupdate-manualcheck.plist (? 673e506d - installed 2018-02-06) [Running] com.labtechsoftware.LTSvc.plist (LabTech Software - installed 2017-09-25) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-01-08) [Running] com.rmm.rmmagent.plist (? 4aa07a85 - installed 2020-10-08) [Loaded] com.safenet.sentinel.kext.plist (Apple - installed 2020-12-09) [Other] com.solarwinds.managedantivirusmaster.plist (? 93ab84e6 - installed 2020-09-07) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-12-16) [Running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2021-01-05) [Running] connectwisecontrol-d9a0d80651b8c785.plist (ConnectWise, Inc - installed 1969-12-31) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) User Login Items: [Loaded] Serendipity Megarip (? - installed 2020-10-20) Application /Applications/Serendipity/Serendipity Megarip/Serendipity Megarip.app [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2021-01-05) Modern Login Item /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2016-06-30) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app [Loaded] Mail (Apple - installed 2020-09-21) Application /System/Applications/Mail.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-10-09) FlashPlayer-10.6: 26.0.0.137 (Adobe Systems, Inc. - installed 2017-08-07) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-20) AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-20) Flash Player: 26.0.0.137 (Adobe Systems, Inc. - installed 2017-08-07) Silverlight: 5.1.41212.0 (? - installed 2016-07-06) JavaAppletPlugin: 15.0.1 (Apple - installed 2016-04-27) 3rd Party Preference Panes: Flash Player (? - installed 2017-06-23) Backup: Time Machine information not available without Full Drive Access. Performance: System Load: 2.62 (1 min ago) 2.19 (5 min ago) 2.06 (15 min ago) Nominal I/O speed: 32.33 MB/s File system: 31.71 seconds Write speed: 132 MB/s Read speed: 64 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 13 % Idle: 85 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 20.70 % (Etresoft, Inc.) mds_stores 10.80 % (Apple) mdworker_shared (24) 10.07 % (Apple) WindowServer 6.64 % (Apple) kernel_task 3.65 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Adobe Illustrator 986 MB (Adobe Inc.) Microsoft Teams Helper (Renderer) (5) 692 MB (Microsoft Corporation) EtreCheckPro 576 MB (Etresoft, Inc.) mdworker_shared (24) 351 MB (Apple) firefox 350 MB (Mozilla Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 39 MB / 5 MB (Apple) netbiosd 16 MB / 96 KB (Apple) ss.conf 88 KB / 847 KB (? - bin/bmserver-compat etc) syspolicyd 163 KB / 53 KB (Apple) TeamViewer_Service 91 KB / 84 KB (TeamViewer GmbH) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Microsoft Teams Helper (GPU) 3 (Microsoft Corporation) Microsoft Teams Helper (Renderer) (5) 2 (Microsoft Corporation) ltechagent (2) 1 (LabTech Software) AIRobin 1 (Adobe Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 22 MB Used RAM: 9.27 GB Cached files: 6.71 GB Available RAM: 6.73 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2021-01-05 TeamViewer (15.13.7) 2021-01-06 "Malwarebytes for Mac Uninstaller" (1.0) 2021-01-08 Microsoft Teams (1.00.328778) 2021-01-08 macOS Big Sur (11.1) 2021-01-08 Security Update 2020-001 (10.15.7) 2021-01-08 Safari (14.0.2) 2021-01-08 MRTConfigData (1.72) Clean up: /Library/LaunchAgents/com.extensis.FMCore.plist /Applications/Suitcase Fusion 6.app/Contents/Resources/FMCore Executable not found Diagnostics Information (past 7-30 days): 2021-01-21 16:28:19 Adobe Illustrator.app High CPU Use Executable: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app End of report