EtreCheck version: 5.6.5 (5229) Report generated: 2021-01-28 10:55:00 Download EtreCheck from https://etrecheck.com Runtime: 1:59 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Apps are crashing Description: Apple Mail is Crashing Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware. Low disk space - This computer is running low on free hard drive space. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core 32 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M390 - VRAM: 2048 MB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM1024G 1.00 TB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 4 volumes) disk1s1 - O**************D (APFS) (Shared - 966.38 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) Mounted Volumes: disk1s1 - O**************D 1.00 TB (Shared - 966.38 GB used, 190.67 GB available, 28.92 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 1.00 TB (Shared - 4.30 GB used, 28.92 GB free) APFS Mount point: /private/var/vm disk2s2 - T******************s 20.89 TB (15.50 TB used, 5.39 TB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface en0: Ethernet Interface en5: Broadcom NetXtreme Gigabit Ethernet Controller Interface en7: iPhone 2 Interface fw0: Thunderbolt FireWire Interface en6: iPhone Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en8: iPhone 3 Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled Remote Management: Enabled Screen sharing: Enabled System Software: macOS High Sierra 10.13.6 (17G14033) Time since boot: About 2 days Configuration Profiles: This computer may have configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Security Risk! - Adobe Flash Player installed! Printer sharing: Enabled Remote Management: Enabled Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.Logitech.Control Center.Daemon.plist Executable: /Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCCDaemon.app/Contents/MacOS/LCCDaemon --launchd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.Helper.plist Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.trendmicro.wfbss.asm.plist Executable: /Library/Application Support/TrendMicro/Tools/HostedTelemetryAgent Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist Executable: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist Executable: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.bombich.ccc.plist Executable: /Library/PrivilegedHelperTools/com.bombich.ccc Details: Exact match found in the legitimate list - probably OK Running app: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word Running app: /Library/PreferencePanes/TrackballWorks.prefPane/Contents/Resources/TrackballWorksHelper.app/Contents/MacOS/TrackballWorksHelper Plugin: /Library/Internet Plug-Ins/LogMeInSafari64.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/LogMeIn.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/LogMeInSafari32.plugin Preference Pane: /Library/PreferencePanes/TrackballWorks.prefPane Preference Pane: /Library/PreferencePanes/Logitech Control Center.prefPane Preference Pane: /Library/PreferencePanes/Microsoft Keyboard.prefPane Preference Pane: /Library/PreferencePanes/Microsoft Mouse.prefPane Preference Pane: /Library/PreferencePanes/MouseWorks.prefPane Preference Pane: /Library/PreferencePanes/PrintOptionPane.prefPane Apps: 27 32-bit Applications: 100 32-bit apps Kernel Extensions: /Applications/Utilities/DiskWarrior.app DiskWarriorPreview.kext (4.4) /Library/Extensions LogiMgrDriver.kext (6.72.1 - SDK 10.12) /System/Library/Extensions LogitechHIDDevices.kext (3.9.0 - SDK 10.6) LogitechUnifying.kext (1.3.0 - SDK 10.6) TrackballWorks.kext (1.1.1 - SDK 10.6) MicrosoftKeyboard.kext (8.2) MicrosoftMouse.kext (8.2) HotSync Classic Seize.kext (3.2.1) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 154 Apple tasks [Running] 125 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 170 Apple tasks [Running] 129 Apple tasks Launch Agents: [Running] com.Logitech.Control Center.Daemon.plist (? 5b5e4f6b - installed 2013-11-12) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-01-26) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-01-26) [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2017-12-12) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-01-26) [Not Loaded] com.teamviewer.teamviewer.plist (? 3f96bb90 - installed 2017-01-23) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? b358a0be - installed 2017-01-23) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-04-29) [Loaded] com.apple.aelwriter.plist (Apple - installed 2010-02-19) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-09-10) [Loaded] com.bombich.ccc.plist (? 41245744 - installed 2015-04-22) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-01-26) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2016-12-22) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-01-26) [Loaded] com.microsoft.office.licensingV2.helper.plist (? 83844f4c - installed 2016-10-10) [Loaded] com.teamviewer.Helper.plist (? 7f4bf3e7 - installed 2016-09-19) [Not Loaded] com.teamviewer.teamviewer_service.plist (? 584f175a - installed 2017-01-23) [Running] com.trendmicro.wfbss.asm.plist (? 48d2693e - installed 2021-01-05) User Launch Agents: [Loaded] com.apple.SafariBookmarksSyncer.plist (Apple - installed 2009-02-05) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2016-04-13) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-01-26) [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-26) User Login Items: [Running] Daylite Helper (Marketcircle Inc - installed 2017-09-22) Modern Login Item /Applications/Daylite.app/Contents/Library/LoginItems/Daylite Helper.app [Not Loaded] Mail Archiver X (Beatrix Willius - installed 2017-08-25) Modern Login Item /Applications/Mail Archiver X/Mail Archiver X.app [Not Loaded] Launcher Disabler (App Store - installed 2018-07-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (App Store - installed 2018-07-10) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] WunderlistHelper (App Store - installed 2018-04-22) Modern Login Item /Applications/Wunderlist.app/Contents/Library/LoginItems/WunderlistHelper.app Internet Plug-ins: LogMeInSafari64: 1.0.530 (? - installed 2017-02-15) QuickTime Plugin 3: 7.7.1 (Apple - installed 2012-10-24) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2017-02-15) Silverlight: 5.1.30514.0 (? - installed 2017-02-15) FlashPlayer-10.6: 32.0.0.192 (Adobe Systems, Inc. - installed 2019-05-27) LogMeIn: 1.0.530 (? - installed 2017-02-15) QuickTime Plugin 2: 7.7.1 (Apple - installed 2012-10-24) QuickTime Plugin: 7.7.1 (Apple - installed 2012-10-24) iPhotoPhotocast: 7.0 (Apple - installed 2017-02-15) Flash Player: 32.0.0.192 (Adobe Systems, Inc. - installed 2019-05-27) SharePointBrowserPlugin: 14.6.1 (? - installed 2017-02-15) AdobePDFViewer: 9.1.0 (? - installed 2017-02-15) LogMeInSafari32: 1.0.530 (? - installed 2017-02-15) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2021-01-26) BluetoothAudioPlugIn: 6.0.7 (Apple - installed 2021-01-26) AirPlay: 2.0 (Apple - installed 2021-01-26) AppleAVBAudio: 683.1 (Apple - installed 2021-01-26) BridgeAudioSP: 4.69.2 (Apple - installed 2021-01-26) iSightAudio: 7.7.3 (Apple - installed 2021-01-26) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2019-04-29) TrackballWorks (? - installed 2014-01-03) Logitech Control Center (? - installed 2014-02-18) Logi Options Launcher (Logitech Inc. - installed 2017-12-20) Microsoft Keyboard (? - installed 2017-12-20) Microsoft Mouse (? - installed 2017-12-20) Kensington MouseWorks (? - installed 2006-08-22) PrintOptionPane (? - installed 2014-06-10) Backup: Time Machine information not available without Full Drive Access. 3rd party backup: Carbon Copy Cloner Performance: System Load: 1.83 (1 min ago) 2.06 (5 min ago) 2.12 (15 min ago) Nominal I/O speed: 0.08 MB/s File system: 20.82 seconds Write speed: 186 MB/s Read speed: 1527 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 25.67 % (?) EtreCheck 6.93 % (App Store) ScreensharingAgent 1.92 % (Apple) DictationIM 1.18 % (Apple) com.apple.speech.speechsynthesisd 0.18 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) accountsd 1002 MB (Apple) Finder 712 MB (Apple) EtreCheck 596 MB (App Store) OnyX 330 MB (Joel BARRIERE) callservicesd 261 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 3.96 GB / 101.79 GB (?) SystemUIServer 0 B / 64 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) mediaremoteagent 0 B / 0 B (Apple) cfprefsd 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 2.84 GB Used RAM: 11.48 GB Cached files: 17.68 GB Available RAM: 20.52 GB Swap Used: 390 MB Software Installs (past 30 days): Install Date Name (Version) 2021-01-22 SU_TITLE (10.13.6.1.1.1544783150) 2021-01-26 iTunes Device Support Update ( ) 2021-01-26 Safari (13.1.2) 2021-01-26 iTunes (12.8.2) 2021-01-26 Security Update 2020-005 (10.13.6) 2021-01-26 Microsoft AutoUpdate 2021-01-26 Google Earth 2021-01-26 macOS Installer Notification (2.0) 2021-01-26 CompatibilityNotificationData (1.0.5) 2021-01-26 MRTConfigData (1.72) 2021-01-26 Gatekeeper Configuration Data (181) 2021-01-26 XProtectPlistConfigData (2138) 2021-01-26 Malwarebytes for Mac 2021-01-26 Trend Micro iCore Module 2021-01-26 tmappextra 2021-01-26 Trend Micro Security Agent 2021-01-26 Microsoft PowerPoint 2021-01-26 Microsoft Word 2021-01-26 Microsoft Outlook 2021-01-26 Microsoft Excel 2021-01-26 Microsoft OneNote 2021-01-27 macOS Mojave (10.14.6) 2021-01-28 Trend Micro Security Agent Uninstaller 2021-01-28 "Malwarebytes for Mac Uninstaller" Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report