EtreCheck version: 5.3.3 (5036) Report generated: 2019-08-19 22:32:46 Runtime: 2:22 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: command-tab not working, command-opt-esc not working Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Small backup drive - Time Machine backup drive is too small. Clean up - There are orphan files that could be removed. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2014) MacBook Pro Model: MacBookPro11,2 1 2.2 GHz Intel Core i7 (i7-4770HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 ok BANK 1/DIMM0 - 8 GB DDR3 1600 ok Battery: Health = Normal - Cycle count = 620 Video Information: Intel Iris Pro - VRAM: 1536 MB Color LCD 2560 x 1440 LED Cinema Display 2560 x 1440 Drives: disk0 - Samsung SSD 970 EVO 1TB 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 583.08 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 8.59 GB used) disk2 - Samsung Portable SSD T5 1.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - U******d (Journaled HFS+) 999.86 GB (809.51 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (Shared - 583.08 GB used - 407.56 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 8.59 GB used - 407.56 GB free) APFS Mount point: /private/var/vm disk2s2 - U******d 999.86 GB (809.51 GB used - 190.36 GB free) Journaled HFS+ Mount point: /Volumes/U********1 Network: Interface bridge0: Thunderbolt Bridge Interface en5: Thunderbolt Ethernet Interface en6: ZTE Mobile Broadband Interface en7: iPad Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone System Software: macOS Mojave 10.14.6 (18G87) Time since boot: Less than an hour Notifications: /Applications/CleanMyDrive 2.app one notification /Applications/EtreCheck.app one notification /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app one notification /Applications/CleanMyMac X.app 12 notifications (one scheduled) /Applications/Safari.app one notification /Library/Bitdefender/AVP/AntivirusforMac.app 7 notifications Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: Bitdefender and CleanMyMac Unsigned Files: Launchd: /Library/LaunchAgents/com.bitdefender.antivirusformac.plist Executable: /Library/Bitdefender/AVP/AntivirusforMac.app/Contents/MacOS/AntivirusforMac Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/Connect-service.plist Executable: /Applications/Connect (1000THVVLJLMNJ2UPSU7JJBBPHNLCN8LKGsaicloud)/messenger.app/Contents/MacOS/messenger Details: Domain name invalid - possibly adware Launchd: /Library/LaunchAgents/com.dymo.dls.webservice.plist Executable: /Library/Frameworks/DYMO/SDK/DYMO.DLS.Printing.Host.app/Contents/MacOS/DYMO.DLS.Printing.Host Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Login Item: /Applications/smcFanControl.app 32-bit Applications: 36 32-bit apps Kernel Extensions: /Applications/Astropad Studio.app LunaDisplay.kext (Astro HQ LLC, 1.0.1 - SDK 10.10) /Applications/Capture One 11.app LeafFwXDriverMatcher.kext (1.2.0d1) /Applications/ExpressVPN.app ExpressVPNSplitTunnel.kext (ExprsVPN LLC, 1.0.2 - SDK 10.12) /Library/Application Support/org.pqrs/Karabiner-VirtualHIDDevice/Extensions org.pqrs.driver.Karabiner.VirtualHIDDevice.v061000.kext (Fumihiko Takayama, 6.10.0 - SDK 10.12) /Library/Extensions FileProtect.kext (Bitdefender SRL, 1.1 - SDK 10.14) SelfProtect.kext (Bitdefender SRL, 1.2.12 - SDK 10.9) TMProtection.kext (Bitdefender SRL, 5.0.0 - SDK 10.14) lgandroid_mdmcontrol.kext (Byunghyun Koh, 5.2 - SDK 10.9) lgandroid_mdmdata.kext (Byunghyun Koh, 5.2 - SDK 10.9) lgandroid_ndiscontrol.kext (Byunghyun Koh, 5.2 - SDK 10.9) lgandroid_ndisdata.kext (Byunghyun Koh, 5.2 - SDK 10.9) lgandroid_rndis.kext (Byunghyun Koh, 5.2 - SDK 10.9) lgandroid_serial.kext (Byunghyun Koh, 5.2 - SDK 10.9) lgandroid_usbbus.kext (Byunghyun Koh, 5.2 - SDK 10.9) SONYDeviceType04.kext (Sony Corporation, 1.4.0.11070 - SDK 10.9) FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.9) /System/Library/Extensions DymoUsbPrinterClassDriver.kext (Sanford, L.P., 1.1 - SDK 10.12) Pen Tablet.kext (Wacom Technology Corp., Pen Tablet 5.3.5-4 - SDK 10.9) Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.10-2 - SDK 10.9) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 178 Apple tasks [Running] 106 Apple tasks System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 181 Apple tasks [Running] 120 Apple tasks Launch Agents: [Running] Connect-service.plist (? 8bda4432 - installed 2019-02-16) [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-23) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-06) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-07-23) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-05-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-22) [Running] com.bitdefender.antivirusformac.plist (? 17d3b6ae - installed 2019-08-13) [Not Loaded] com.dymo.dls.webservice.plist (? 77c41eb - installed 2018-05-10) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-08-19) [Not Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-09) [Not Loaded] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-12-06) [Not Loaded] org.macosforge.xquartz.startx.plist (? d225a7da - installed 2015-10-16) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-06) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-06) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2019-02-27) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-07-23) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-05-22) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-07-29) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-07-29) [Running] com.backblaze.bzserv.plist (Backblaze - installed 2019-05-19) [Loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2019-08-13) [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2019-07-29) [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2019-08-07) [Loaded] com.bombich.ccchelper.plist (? c6624472 - installed 2016-03-14) [Running] com.dymo.pnpd.plist (Sanford, L.P. - installed 2018-05-10) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-09) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-08-03) [Loaded] org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2015-10-16) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-23) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-05-22) [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2019-08-19) [Not Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-02-13) [Running] com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2019-02-18) [Not Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-11-21) [Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2019-08-19) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2019-08-19) User Login Items: AdobeResourceSynchronizer.app (Adobe Systems, Inc. - installed 2019-08-13) (Application - /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app) CleanMyMac X Menu.app (MacPaw Inc. - installed 2019-08-19) (Application - /Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app) smcFanControl.app (? - installed 2017-09-05) (Application - /Applications/smcFanControl.app) Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-07-23) FlashPlayer-10.6: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-14) Flash Player: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-14) DYMO NPAPI Addin: 1.0 (Sanford, L.P. - installed 2018-05-10) o1dbrowserplugin: 5.41.3.0 (? - installed 2016-04-18) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-08-19) PepperFlashPlayer: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-14) googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11) Silverlight: 5.1.41212.0 (? - installed 2017-09-05) WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (? - installed 2014-11-04) DYMO Safari Addin: (Sanford, L.P. - installed 2018-05-10) User Internet Plug-ins: CitrixOnlineWebDeploymentPlugin: 1.0.105 (? - installed 2013-04-25) WebEx64: 1.1.0 (? - installed 2017-09-26) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-24) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-03) AirPlay: 2.0 (Apple - installed 2019-08-03) AppleAVBAudio: 760.6 (Apple - installed 2019-08-03) BridgeAudioSP: 5.52 (Apple - installed 2019-08-03) iSightAudio: 7.7.3 (Apple - installed 2019-08-03) 3rd Party Preference Panes: Backblaze Backup (installed 2019-05-19) Flash Player (installed 2019-07-29) Time Machine: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 1000.00 GB - Disk used: 592.43 GB Destinations: U******d [Local] (Last used) Total size: 999.86 GB Total number of backups: 64 Oldest backup: 2019-02-24 23:42:00 Last backup: 2019-08-19 21:31:50 24 local snapshots Oldest local snapshot: 2019-08-18 22:11:49 Last local snapshot: 2019-08-19 21:30:29 Performance: System Load: 3.32 (1 min ago) 2.29 (5 min ago) 1.09 (15 min ago) Nominal I/O speed: 13.57 MB/s File system: 29.44 seconds Write speed: 1439 MB/s Read speed: 1531 MB/s CPU Usage Snapshot: Type Overall System 12 % User 6 % Idle 82 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 108.36 % (?) messenger 19.84 % (? - /Applications/Connect (1000THVVLJLMNJ2UPSU7JJBBPHNLCN8LKGsaicloud)/messenger.app) EtreCheck 3.74 % (App Store) accountsd 2.18 % (Apple) mdworker 1.99 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 454 MB (App Store) Adobe Desktop Service 273 MB (Adobe Systems, Inc.) Google Chrome 192 MB (Google, Inc.) Safari 113 MB (Apple) Finder 108 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) com.apple.WebKit.Networking 6 MB / 266 KB (Apple) Other processes 5 MB / 78 KB (?) SystemUIServer 0 B / 64 B (Apple) routined 0 B / 0 B (Apple) NotificationCenter 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 7.00 GB Used RAM: 5.47 GB Cached files: 3.54 GB Available RAM: 10.53 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-07-25 WhatsApp (0.3.3795) 2019-07-31 Gatekeeper Configuration Data (175) 2019-08-06 ARMDC Agent Installer (1.0.0) 2019-08-13 Adobe Acrobat DC (19.012.20036) (19.012.20036) 2019-08-14 Adobe Flash Player (32.0.0.238) 2019-08-14 Adobe Pepper Flash Player (32.0.0.238) 2019-08-15 MRTConfigData (1.48) 2019-08-19 Karabiner-Elements 12.6.0 (12.6.0) 2019-08-19 EtreCheck (5.3.3) Clean up: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist '~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' Executable not found Diagnostics Information (past 7 days): End of report