EtreCheck version: 6.0.3 (6A009) Report generated: 2019-08-11 16:07:20 Download EtreCheck from https://etrecheck.com Runtime: 4:02 Performance: Good Problem: Other problem Description: Shuts down for no apparent reason, and needs to be disonnected form po wer source and then reconnected. Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (Retina 5K, 27-inch, 2014 - 2015) iMac Model: iMac15,1 1 3.3 GHz Intel Core i5 (i5-4590) CPU: 4-core 8 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600  ok BANK 1/DIMM0 - 4 GB DDR3 1600  ok BANK 0/DIMM1 - Empty BANK 1/DIMM1 - Empty Video Information: AMD Radeon R9 M290 - VRAM: 2 GB iMac 4096 x 2304 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 897.99 GB disk1 [APFS Virtual drive] 897.99 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 216.15 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used) disk0s3 - B******P (MS-DOS FAT32) 102.01 GB (85 MB used) Mounted Volumes: disk0s3 - B******P 102.01 GB (85 MB used - 101.90 GB free) MS-DOS FAT32 Mount point: /Volumes/B******P disk1s1 - Macintosh HD 897.99 GB (Shared - 216.15 GB used - 676.79 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 897.99 GB (Shared - 4.29 GB used - 676.79 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 36.18 GB available System Software: macOS Mojave 10.14.6 (18G87) Time since boot: About an hour Notifications: (Deleted) 10 notifications (Deleted) 2 notifications (one scheduled) Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus apps: CleanMyMac and MacKeeper Unsigned Files: Launchd: /Library/LaunchDaemons/com.mackeeper.Cerberus.plist Executable: /Library/PrivilegedHelperTools/com.mackeeper.Cerberus --monitoringPath /Applications/MacKeeper.app --affid 141.8981281.1500203535.28.mzb --bundleId 29_3012 --prodId 29 --trtId 79576776-87F0-4B8B-95D9-78C859F52250 --trtVersion 30 Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.divx.uninstall.player.plist Executable: /bin/bash -c 'if [[ ! -e "/Applications/DivX Player.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi' Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.divx.uninstall.preferences.plist Executable: /bin/bash -c 'if [[ ! -e "/Applications/DivX/DivX Preferences.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi' Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.divx.uninstall.converter.plist Executable: /bin/bash -c 'if [[ ! -e "/Applications/DivX Converter.app" ]] ; then open "/Library/Application Support/DivX/Uninstall DivX for Mac.app"; fi' Details: Exact match found in the whitelist - probably OK 32-bit Applications: 13 32-bit apps Kernel Extensions: /Library/Application Support/MacKeeper/AntiVirus.app [Not Loaded] ZBAVKauth.kext (2.16 - SDK 10.10) [Not Loaded] ZBAVKauthLegacy.kext (2.16 - SDK 10.10) [Loaded] ZBFirewall.kext (2.16 - SDK 10.10) [Not Loaded] ZBFirewallLegacy.kext (2.16 - SDK 10.10) /System/Library/Extensions [Not Loaded] WD1394HPDriver.kext (1.0.9) [Not Loaded] WDUSBHPDriver.kext (1.0.11) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 176 Apple tasks [Running] 108 Apple tasks System Launch Daemons: [Not Loaded] 31 Apple tasks [Loaded] 188 Apple tasks [Running] 116 Apple tasks Launch Agents: [Loaded] com.divx.dms.agent.plist (DivX, LLC - installed 2017-11-17) [Loaded] com.divx.uninstall.converter.plist (? 9e90dee7 - installed 2019-05-04) [Loaded] com.divx.uninstall.player.plist (? 664f994d - installed 2019-05-04) [Loaded] com.divx.uninstall.preferences.plist (? 1cd1d81c - installed 2019-05-04) [Loaded] com.divx.update.agent.plist (DivX, LLC - installed 2017-08-02) [Other] com.logmein.rescue.gui.8d1cd3f8-9f8a-042e-593f-7315c0ccbc00.plist (? 10f7b20d - installed 2019-08-05) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-07-19) [Not Loaded] com.oracle.java.Java-Updater.plist (? 63def554 - installed 2019-08-02) [Loaded] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2019-06-18) [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2019-06-18) Launch Daemons: [Loaded] WDDiscoveryService.HelperTool.plist (? cb3c0573 - installed 2018-08-30) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-06-21) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-07-29) [Other] com.logmein.rescue.service.8d1cd3f8-9f8a-042e-593f-7315c0ccbc00.plist (? 53435dc0 - installed 2019-08-05) [Loaded] com.mackeeper.AdwareAnalyzer.AdwareAnalyzerPrivilegedHelper.plist (KROMTECH ALLIANCE CORP. - installed 2018-03-10) [Running] com.mackeeper.AntiVirus.plist (KROMTECH ALLIANCE CORP. - installed 2018-08-28) [Running] com.mackeeper.Cerberus.plist (? 7cbaf710 - installed 2019-08-11) [Loaded] com.mackeeper.MacKeeper.MacKeeperPrivilegedHelper.plist (KROMTECH ALLIANCE CORP. - installed 2019-06-13) [Running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist (KROMTECH ALLIANCE CORP. - installed 2019-08-05) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-08-03) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-07-19) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-08-02) [Running] com.ovscore.OVSCoreHelper.plist (Keen Internet Technologies Ltd - installed 2019-08-06) [Loaded] com.zoomsupport.InstallationHelper.plist (ZoomSupport Limited - installed 2019-08-05) [Loaded] com.zoomsupport.ZoomDiagnosticsHelper.plist (ZoomSupport Limited - installed 2019-08-05) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-09) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-09) [Running] com.mackeeper.MacKeeper.Helper.plist (KROMTECH ALLIANCE CORP. - installed 2019-07-18) [Other] com.macpaw.CleanMyMac4.HealthMonitor.plist (? 0 - installed 2019-07-28) [Other] com.macpaw.CleanMyMac4.Updater.plist (? 0 - installed 2019-08-03) User Login Items: ZoomDiagnosticsAgent (ZoomSupport Limited - installed 2019-08-06) (Modern Login Item - /Applications/ZoomDiagnostics.app/Contents/Library/LoginItems/ZoomDiagnosticsAgent.app) Internet Plug-ins: JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-08-03) Google Earth Web Plug-in: 7.1 (? - installed 2013-10-07) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-17) Flip4Mac WMV Plugin: 2.4.4.2 (? - installed 2013-11-14) AdobePDFViewerNPAPI: 11.0.22 (Adobe Systems, Inc. - installed 2017-08-23) WidevineMediaOptimizer: 6.0.0.12757 (? - installed 2014-06-09) FlashPlayer-10.6: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-09) DivX Web Player: 3.8.6.14 (? - installed 2018-01-18) Flash Player: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-09) Silverlight: 5.1.41212.0 (? - installed 2016-05-19) iPhotoPhotocast: 7.0 (Apple - installed 2010-04-13) AdobePDFViewer: 11.0.22 (Adobe Systems, Inc. - installed 2017-08-23) DirectorShockwave: 11.5.2r602 (? - installed 2009-10-29) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-06-03) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-01) AirPlay: 2.0 (Apple - installed 2019-08-01) AppleAVBAudio: 760.6 (Apple - installed 2019-08-01) BridgeAudioSP: 5.52 (Apple - installed 2019-08-01) iSightAudio: 7.7.3 (Apple - installed 2019-08-01) Time Machine: Time Machine information not available without Full Drive Access. 5 local snapshots Oldest local snapshot: 2019-08-08 09:27:10 Last local snapshot: 2019-08-11 15:31:05 Performance: System Load: 1.74 (1 min ago) 1.41 (5 min ago) 1.34 (15 min ago) Nominal I/O speed: 1.56 MB/s File system: 29.58 seconds Write speed: 121 MB/s Read speed: 184 MB/s CPU Usage Snapshot: Type Overall System 2 % User 4 % Idle 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) firefox 5.30 % (Mozilla Corporation) WindowServer 4.04 % (Apple) plugin-container (7) 3.84 % (Mozilla Corporation) EtreCheckPro 3.06 % (Etresoft, Inc.) kernel_task 2.00 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (7) 1.56 GB (Mozilla Corporation) EtreCheckPro 656 MB (Etresoft, Inc.) firefox 377 MB (Mozilla Corporation) mdworker_shared (15) 340 MB (Apple) com.apple.WebKit.WebContent (2) 202 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 348 KB / 102 KB (Apple) firefox 108 KB / 73 KB (Mozilla Corporation) Mail 89 KB / 40 KB (Apple) apsd 7 KB / 13 KB (Apple) netbiosd 11 KB / 3 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdworker (2) 2 (?) mds 1 (Apple) plugin-container (7) 1 (Mozilla Corporation) firefox 1 (Mozilla Corporation) WindowServer 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.95 GB Used RAM: 4.81 GB Cached files: 1.23 GB Available RAM: 3.19 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-07-16 Microsoft Outlook (16.27.19071500) 2019-07-16 Microsoft OneNote (16.27.19071500) 2019-07-16 Microsoft Excel (16.27.19071500) 2019-07-16 Microsoft PowerPoint (16.27.19071500) 2019-07-16 Microsoft Word (16.27.19071500) 2019-07-19 Microsoft AutoUpdate (4.13.19071800) 2019-07-19 MRTConfigData (1.47) 2019-07-31 Gatekeeper Configuration Data (175) 2019-08-02 Java 8 Update 221 (1.0) 2019-08-06 Zoom Diagnostics (2.4.0) 2019-08-06 AdwareBuster (1.2) 2019-08-06 Keenow Unblocker (0) Clean up: /Library/LaunchAgents/com.logmein.rescue.gui.8d1cd3f8-9f8a-042e-593f-7315c0ccbc00.plist /private/var/tmp/LogMeIn Rescue - 0E78/Support-LogMeInRescue.app/Contents/MacOS/Support-LogMeInRescue Executable not found /Library/LaunchDaemons/com.logmein.rescue.service.8d1cd3f8-9f8a-042e-593f-7315c0ccbc00.plist /private/var/tmp/LogMeIn Rescue - 0E78/Support-LogMeInRescue.app/Contents/MacOS/Support-LogMeInRescue Executable not found ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.HealthMonitor.plist ~/Library/Application Support/CleanMyMac X/CleanMyMac X HealthMonitor.app/Contents/MacOS/CleanMyMac X HealthMonitor Executable not found ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.Updater.plist ~/Library/Application Support/CleanMyMac X/CleanMyMac X Updater.app/Contents/MacOS/CleanMyMac X Updater Executable not found Diagnostics Information (past 7 days): 2019-08-06 16:56:34 DivX Player.app Crash Executable: /Applications/DivX Player.app 2019-08-06 15:14:56 iMovie.app Hang Executable: /Applications/iMovie.app 2019-08-06 15:02:08 Family Tree Maker 2.app Hang Executable: /Applications/Family Tree Maker 2.app 2019-08-06 14:03:12 AntiVirus.app High CPU Use Executable: /Library/Application Support/MacKeeper/AntiVirus.app End of report