EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-08-24 09:09:41 Download EtreCheckPro from https://etrecheck.com Runtime: 6:23 Performance: Below Average Problem: Computer is too slow Description: Takes a long time to load applications and start up. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, Late 2015) Status: Supported iMac Model: iMac16,2 2.8 GHz Quad-Core Intel Core i5 (i5-5575R) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1867 BANK 1/DIMM0 - 8 GB DDR3 1867 Video Information: Intel Iris Pro Graphics 6200 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 23.69 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (721.60 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (452 MB used) disk2s3 - Recovery (APFS) [Recovery] (620 MB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (20.11 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (20.11 GB used) disk2s6 - Update (APFS) (120 MB used) disk1 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (721.60 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (452 MB used) disk2s3 - Recovery (APFS) [Recovery] (620 MB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (20.11 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (20.11 GB used) disk2s6 - Update (APFS) (120 MB used) disk3 - Seagate BUP Slim RD 2.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - J****************B (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (1.36 TB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 721.60 GB Shared values Size: 1.02 TB Free: 274.12 GB Available: 296.68 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 452 MB Shared values Size: 1.02 TB Free: 274.12 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 2.15 GB Shared values Size: 1.02 TB Free: 274.12 GB disk2s5 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Fusion drive Used: 20.11 GB Shared values Size: 1.02 TB Free: 274.12 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 20.11 GB Shared values Size: 1.02 TB Free: 274.12 GB Available: 296.68 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 120 MB Shared values Size: 1.02 TB Free: 274.12 GB disk3s2 - J****************B Filesystem: Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/J****************B Used: 1.36 TB Size: 2.00 TB Free: 636.17 GB Available: 636.22 GB Network: Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en0: Ethernet Interface en5: iPad Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 43.35 GB available Printer sharing: Enabled Remote Apple Events: Enabled Screen sharing: Enabled Remote login: Enabled System Software: macOS Big Sur 11.7.7 (20G1345) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Symantec Printer sharing: Enabled Remote Apple Events: Enabled Screen sharing: Enabled Remote login: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.seagate.SeagateStorageGauge.plist Command: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app' Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Apps: 4 Applications: 375 apps 61 x86-only apps 6 unsigned apps System Extensions: [Running] SymantecEndpointSecurity - version 9.1.0 (NortonLifeLock, Inc. - 2023-07-16) Application: /Applications/Norton Security.app - version 9.1.0 (NortonLifeLock, Inc. - 2023-07-16) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] Kernel Extensions: /Library/Application Support/WDSmartWare [Not Loaded] WD1394HPDriver.kext - com.wdc.driver.1394HP (1.0.7) [Not Loaded] WDUSBHPDriver.kext - com.wdc.driver.USBHP (1.0.6) /Library/Extensions [Not Loaded] jawbone.kext - com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Not Loaded] FitbitUSBCable.kext - com.fitbit.galileo.FitbitUSBCable (1.0 - SDK 10.11) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.12.0 - SDK 10.8) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (4.1.0 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] Seagate Storage Driver.kext - com.seagate.driver.PowSecDriverCore (5.2.2 (26630) - SDK 10.4) /Library/StartupItems/TypeWellEverywhere [Not Loaded] TypeWellEverywhere.kext - com.typewell.driver.TypeWellEverywhere (7.0.6 - SDK 10.0) Startup Items: EyeConnect Path: /Library/StartupItems/EyeConnect TypeWellEverywhere Path: /Library/StartupItems/TypeWellEverywhere System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 198 Apple tasks [Running] 134 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 192 Apple tasks [Running] 126 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-07-12) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-07-12) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2023-03-21) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-27) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2019-10-31) Executable: /Library/Application Support/Fitbit Connect/galileod [Loaded] com.google.keystone.daemon.plist (Google LLC - installed 2022-10-26) Executable: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/MacOS/GoogleSoftwareUpdateDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-10-31) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-10-31) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.norton.servicemanager.daemon.MES.plist (NortonLifeLock, Inc. - installed 2023-07-10) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/NortonServiceManager.bundle/Contents/MacOS/NortonServiceManager [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2019-10-31) Executable: /Library/PrivilegedHelperTools/com.paragon-software.installer [Running] com.symantec.SymLUHelper.MES.plist (NortonLifeLock, Inc. - installed 2023-07-16) Executable: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/com.symantec.SymLUHelper [Loaded] com.symantec.UninstallerToolHelper.MES.plist (NortonLifeLock, Inc. - installed 2023-07-16) Executable: /Library/Application Support/Symantec/Silo/MES/Uninstaller/com.symantec.UninstallerToolHelper [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (NortonLifeLock, Inc. - installed 2023-07-16) Executable: /Library/Application Support/Symantec/Silo/MES/Norton Aggregator/nortonaggregatord [Running] com.symantec.liveupdate.daemon.MES.plist (NortonLifeLock, Inc. - installed 2023-07-16) Command: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/LUTool --daemon [Running] com.symantec.sharedsettings.MES.plist (Not signed - installed 2020-03-26) Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd [Running] com.symantec.symdaemon.MES.plist (NortonLifeLock, Inc. - installed 2023-07-16) Executable: /Library/Application Support/Symantec/Silo/MES/Daemon/SymDaemon [Loaded] com.symantec.symqual.detail.MES.plist (NortonLifeLock, Inc. - installed 2023-07-16) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --linger [Loaded] com.symantec.symqual.panicreporter.MES.plist (NortonLifeLock, Inc. - installed 2023-07-16) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --paniconly [Loaded] com.symantec.symqual.submit.MES.plist (NortonLifeLock, Inc. - installed 2023-07-16) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --submit [Loaded] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2019-12-01) Executable: /Library/PrivilegedHelperTools/com.tunnelbear.mac.tbeard [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-03-24) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Not signed - installed 2018-12-13) Command: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-07-12) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2023-03-21) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-21) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Other] com.google.keystone.agent.plist (Google LLC - installed 2022-10-26) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-26) Command: /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Other] com.hp.help.tocgenerator.plist (Not signed - installed 2010-03-11) Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOCGenerator [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-12-04) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app/Contents/MacOS/Microsoft AU Daemon -checkForUpdates [Loaded] com.norton.nsm-app.MES.plist (NortonLifeLock, Inc. - installed 2023-07-10) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/Norton ServiceManager.app/Contents/MacOS/Norton ServiceManager [Other] com.seagate.SeagateStorageGauge.plist (Not signed - installed 2012-07-10) Command: /Library/Application Support/Seagate/Seagate Storage Gauge.app/Contents/MacOS/Seagate Storage Gauge -doautolnch '/Library/Application Support/Seagate/Seagate Storage Gauge.app' [Running] com.symantec.uiagent.application.MES.plist (NortonLifeLock, Inc. - installed 2023-07-10) Executable: /Library/Application Support/Symantec/Silo/MES/SymUIAgent/Norton.app/Contents/MacOS/Norton User Launch Agents: [Other] com.adobe.ARM.***.plist (Not signed - installed 2013-01-25) Command: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto [Other] com.adobe.ARM.***.plist (Not signed - installed 2009-12-01) Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-21) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2023-07-12) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Other] com.hp.devicemonitor.plist (Not signed - installed 2020-10-14) Executable: /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor User Login Items: [Running] 1Password Browser Helper (AgileBits Inc. - installed 2023-08-24) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Browser Helper.app [Loaded] 1Password Launcher (AgileBits Inc. - installed 2023-08-24) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Launcher.app App Extensions: Widgets: Paprika Recipe Manager 3 - /Applications/Paprika Recipe Manager 3.app Finder sync extensions: Dropbox Finder Extension - /Applications/Dropbox.app Share services: Paprika Recipe Manager 3 - /Applications/Paprika Recipe Manager 3.app Evernote - /Applications/Evernote.app Plugins: Motif - /Applications/Motif.app Mimeo Photos - /Applications/Mimeo Photos.app QuickLook Previews (legacy): GBQLGenerator - /Library/QuickLook/GBQLGenerator.qlgenerator com.apple.garageband.project *.band com.apple.garageband.template.magic *.wand com.apple.garageband.template.magicmentor *.mwand Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-13) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2016-10-16) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-13) Backup: Time Machine information is limited without Full Disk Access Destinations: T*********T [Local] J****************B [Local] (Last used) 25 local snapshots Oldest local snapshot: 2023-07-17 05:12:54 Last local snapshot: 2023-08-24 08:01:59 Performance: System Load: 1.73 (1 min ago) 1.53 (5 min ago) 1.26 (15 min ago) Nominal I/O usage: 31.89 MB/s File system: 29.15 seconds Write speed: 321 MB/s Read speed: 845 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 4 % Idle: 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) mds 8.52 % (Apple) com.symantec.SymLUHelper 6.84 % (NortonLifeLock, Inc.) WindowServer 6.30 % (Apple) kernel_task 4.24 % (Apple) mediaanalysisd 4.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (7) 884 MB (Google LLC) EtreCheckPro 671 MB (Etresoft, Inc.) Google Chrome 283 MB (Google LLC) Finder 137 MB (Apple) kernel_task 131 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 621 KB / 102 KB (Apple) trustd 82 KB / 6 KB (Apple) apsd 12 KB / 46 KB (Apple) rapportd 18 KB / 4 KB (Apple) netbiosd 5 KB / 3 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 3 (Apple) mdworker_shared (9) 0 (Apple) com.apple.AppleUserHIDDrivers (7) 0 (Apple) com.symantec.mes.systemextension 0 (NortonLifeLock, Inc.) SoftwareUpdateNotificationManager 0 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 6.85 GB Used RAM: 4.26 GB Cached files: 4.89 GB Available RAM: 11.74 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-07-12 ARMDC Agent Installer (1.0.0) 2023-07-12 Adobe Acrobat (23.003.20244) (23.003.20244) 2023-07-16 Norton For Mac.Universal (8.8.6.15.15) 2023-07-16 NIS_SKU.NS_ESD_8_0_MRF_19462_NS (8.8.6.15.15) 2023-07-18 Motif (3.8.3) 2023-07-20 XProtectPlistConfigData (2169) 2023-07-20 XProtectPayloads (101) 2023-08-07 Mimeo Photos (5.3.3) 2023-08-09 Adobe Acrobat (23.003.20269) (23.003.20269) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found ~/Library/LaunchAgents/com.hp.devicemonitor.plist /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor Executable not found Diagnostics Information (past 7-30 days): 2023-08-24 08:48:18 SymDaemon High CPU Use (2 times) Executable: /Library/Application Support/Symantec/*/SymDaemon 2023-08-20 11:08:33 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2023-08-17 14:12:46 com.symantec.mes.systemextension High CPU Use Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension End of report